Rated 4 out of 5 by poomsae8 Short but comfortable stay
My wife and I stayed here for 3 nights while attending a martial arts competition. We didn't encounter any problem during our stay and had decent sleeps despite some minor noises from construction across the street. We paid extra for the club level access and found it convenient and worth the money. We didn't have time to use the pool so can't comment. We found the staff to be friendly and accommodating. We had to store 3 pieces of luggage on the day of check out for a few hours due to a later flight and had to pay $3/bag. This was a surprise since no other hotel I've stayed at had charged me before for this service. Other than that, it was a decent stay.
February 17, 2014
Rated 5 out of 5 by Katie42 Montreal Feb 2014
My room was amazing. It was really large with a king size bed and a couch. The bathroom had a large vanity so I could lay out all my things. I can't wait to stay there again.
February 23, 2014
Rated 5 out of 5 by Jimmy A great stay - overall (June 29th to July 1st)
Booked two rooms for my parents and my brother for their visit to Canada.
Fron desk check in process was very prompt and courteous. We got two adjacent rooms, which was great for family stay.
The club lounge was well staffed and equipped. Just noticed the menu was not as good on weekends, vs. week days.
Also the billing was not refkecting the "birth year" rate at first, and had to straightened out upon check out.
In addition, only got points for one room spending, and had to wqrk with SPG to get the points for the second room spending.
So the accounting / starpoint credit department seems the weakest link there.
Overall, a great stay.
July 10, 2012
Rated 3 out of 5 by Goalie Great Location / Good Hotel
I stay in Sheraton hotels fairly frequently and I usually have no problems. When I arrived on Super Bowl Sunday approx 5 pm I had 2 rooms and only one was ready. I used my upgrades for suites and they said to come back. I returned in an hour and it still wasn't ready and they said they were cleaning it right away. I was then given another room which was sub standard and said I will wait for the room they promised so finally after the Super Bowl they had my room ready. Approx 10 pm. I was not happy.
February 6, 2014
Rated 4 out of 5 by Myangel This hotel has a great location
The hotel is located in such an area that you don't need to rent a car. I did and only put 40 km on it for the weekend. The metro is only a block away and there is lots of shops, pubs and restaurants near by. The lady at the pool desk was very helpful and polite. The whole overall stay was pleasant.
February 21, 2014
Rated 4 out of 5 by rig123 Good Hotel
The hotel was in a central location. It was close to shopping and the train stations. We loved the lobby bar as well. The concierge was helpful giving us directions and some tips.
One recommendation I have, try not to stay on a corner unit. We were in **06 and the wind whistling was so loud against those windows that we were woken up at 5am! Not the hotel's fault, just a tip.
Comfortable, clean rooms. Friendly, efficient staff.
February 17, 2014
Rated 5 out of 5 by Karen1016 Great Place
This hotel is in a great location. Close to airport, shopping and sights. The staff was very helpful. Loved the staff in the club lounge. They were so very friendly and full of info. We were there for 3 days and they made an effort to talk to us about our time there and what we had done or were going to do. They were fantastic!!
Very family friendly and had no problem guarenteeing us an adjoinning room.
February 17, 2014
Rated 2 out of 5 by LandedSPG Another Fail.
Here is a different kind of review. Does the Sheraton Montreal value my return business?
A good way to determine the philosophy of customer appreciation of a given hotel is to see how they treat upgrades. I've stayed here several times over the past 3 years usually because I found a good rate and maybe because of it never been upgraded to a suite. This particular time I didn't even get upgraded from a "Traditional Room" to a "preferred room". This was on a Wednesday afternoon when I know the hotel is not operating at full capacity. It's evident to a well traveled person. You can tell from the traffic in the lobby during check out times, you can tell from the newspapers in front of doors, the amount of people at breakfast, the customer ahead of you in line who got the upgrade for whatever reason. You can tell. But really how you can tell that the hotel really does not adhere to SPG PLAT guidelines is when you NEVER get upgraded to a suite and have to argue your way to maybe a better room every time. It's a joke.
The Sheraton Montreal does not care that you are SPG PLAT nor that you show loyalty to the brand and their particular hotel.
With much more appreciative SPG hotels minutes away, make Le Sheraton Montreal your last choice.
December 24, 2012