Rated 5 out of 5 by Jay66 Another Great Stay
I've been coming here yearly with the wife and just concluded another great 4-night stay.
As a Plat, we were provided with great service. When I checked in, my room was not quite ready and the front desk promptly provided me with a round of drinks at the bar and then came and got me when the room was ready... A nice touch.
Club Lounge = Very Nice. Pool/Hot Tub/Work Out Room = Very Good. Location = Excellent. Room was excellent.
Secretly hoping they reopen their 6th floor outdoor patio in the future. This was closed due to the expansion of the workout room. This was a nice hidden amenity of the hotel.
We will be back for sure.
August 18, 2012
Rated 2 out of 5 by Convention14 Very noisy...
We were given a room close to the elevators. In addition to the noise of people getting on and off at all times of the day and night, we were also given a room with a connecting door to the next room. I assume that is why we could hear nearly every word of the people next door. I politely called and asked them to keep their voices down, but to no avail. Their laughing and talking til late into the night and the overly soft bed, made for very little sleep for my husband and me.
We would commend Greg in the bar. He was delightful and very solicitous.
August 10, 2014
Rated 5 out of 5 by Skinman Excellent Visit
Overall the hotel facility and the service was excellent. Rate increased dramatically on the weekend. Front desk / registration staff was superb . I did not record the name of the desk clerk on Saturday who went out of her way to allow us to stay over on a full night which put your hotel in an overbooked situation but she exhibited the type of care and professionalism that is seldom seen . Elevators were extremely fast . Never a wait in 4 days !
August 12, 2013
Rated 3 out of 5 by Robbie2014 Elevator noise prevents good night sleep
The sheraton le centre is a very good hotel, recently renovated, however be careful of your room location since the elevator noise is very high and will be very disturbing to get a good night sleep
October 10, 2014
Rated 5 out of 5 by Roberto78 This hotel is very nice
My only concern was being up so high on the 24th floor, though I did have a great veiw of the St. LAwrence River. I guess it's what you are used to. I didn't mid heights at one time, but now I am a bit nervous about heights.
October 9, 2014
Rated 2 out of 5 by Gargantua You can find better in Montreal
I find this Sheraton absolutely ridiculous, with its $15.00 charge for Internet, $3.00 charge to hold your bags (per piece), $9+ for the cheapest bottle of beer in the lounge. Very impersonal place, little charm nor character. This Sheraton couldn't be more un-Montreal than this one. It doesn't capture the character/style of the city. The feel of an airport hotel in any city.
Regular rooms are less comfortable than what you would find in a Motel 6: plastic cups, no fridge, no wine opener, etc. Their TV system is bad: two second wait each time you want to change the channel. So slow. Hope you like your mattress soft and sagging, the new comfort I guess. Room service was late: don't expect your room to be refreshed before 2:00-3:00pm.
Attended an industry meeting. Meeting rooms were awkward: narrow and long.
The food was excellent though. They had a good catering service.
June 30, 2012
Rated 3 out of 5 by Cindytab Canada has 2 official languages.. Please use them!
I was quite annoyed that a hotel, who's livelihood depends on tourism & hospitality, had most of its signage in French. I can speak French but out of principle, I refuse to speak French, I found that most of the signage & notes left in the hotel room were only in French. This is very typical arrogant French attitude that they are known for but are all hoping to have it dispelled soon enuff!
October 6, 2013
Rated 5 out of 5 by MrsBee Love the location
The most comfortable beds, nice & close to the best restaurants in Montreal
October 9, 2014
Rated 5 out of 5 by actquick actquick
Although my wife and I checked in at 1:30 am, the staff was as alert and attentive as you would expect at noon.The front desk worker, Pascale, was professional and thorough in guiding two travel weary guests through a most pleasurable check-in experience. Our stay was wonderful from start to end. We loved the hotel so much we extended our stay 4 days. thank you
October 18, 2012
Rated 5 out of 5 by Jennifer41 My home away from home
Whenever I plan a girls weekend or a relaxing getaway the Sheraton Hotel is always my first choice in Montreal. The staff are always willing to accomodate any last minutes requests and or changes to my itineraries and they always do it with a smile. I can count on having a relaxing enjoyable time at this hotel.
December 21, 2011
Rated 5 out of 5 by Moha Excellent stay
Just to thank the staff for making my stay very enjoyable. When I arrived, the attendant at the Reception, I think Somia, was very helpful and made sure that I would get the room that I wanted. Even though, I had to wait because one SPG Plat member checked out late, the wait in the Club was worthed
February 19, 2013
Rated 1 out of 5 by TO31 overpriced!!
stayed for 3 nights, overpriced, cobwebs in room, $30 for breakfast for one person?!! took two days for our room to be cleaned and only one tiny bottle of shampoo, toiletries supplied for entire stay?! then carded to re enter hotel by big bully staff!! sent credit info via secure site days prior to stay but when signing in, no info found?!!! I do not recommend this hotel!!! so many other places in the vicinity, never againnnn, thanks for nothing Le Centre Sheraton Montreal Hotel!!!
May 14, 2012
Rated 5 out of 5 by SK416 Exceptional Class
This is by far my favorite Sheraton property in Canada. The service, decor and experience are all top notch. This property also does a fantastic job of recognizing platinum status holders. I look forward to staying here every time I visit Montreal.
February 22, 2013
Rated 5 out of 5 by SilverGirl My go-to hotel in Montreal
I generally gravitate to Le Centre Sheraton when I go to Montreal. It's clean, conveniently located and staff are very knowledgeable.
This time I didn't sleep well because the mattress was sloping (probably due to guests always sleeping on one side) so I did suggest they rotate the mattress as I was checking out.
You can count on this hotel for some convenient features - plenty of sockets to recharge your electronics, digital room temperature controls, great bedding,a small coffee machine, good lighting and more. I definitely recommend this hotel when visiting Montreal.
July 2, 2014
Rated 4 out of 5 by BB1953 Sheraton Montreal
avoid breakfast at this hotel. It was awful. $19.95 for cold food that for the most part seems to come from a buffet in the kitchen. Unacceptable- especillay at that price.
November 21, 2011
Rated 5 out of 5 by Siem1002 great people
used the restaurant for lunch and breakfast, great food, and super people, check in was great, they searched for my SPG #.
October 6, 2014
Rated 4 out of 5 by Pat7 Decent hotel that could use better parking, valet
Very good hotel that meets and exceeds expectations. Just don't check in when it's busy as staff are brisk and forgetful, have a drink in the bar and watch the line up go down... Then check in as there more attentive.
Valet is horrible, it's outsourced so they could care less. Waited next to the car for 15 min before being served, had to walk in and ask they guy behind the desk and even he didn't seem to know what he's doing, even when speaking french (yes I want to park my car and yes I want YOU to do it) .
Real sheraton staff are very present in both languages but you will get further in French.
August 11, 2012
Rated 1 out of 5 by RWar Abysmal for a Sheraton but good location
My partner and I stayed at this Sheraton last week. We were put in a room that had a door to an adjoining room, and we could hear EVERYTHING that was said, every step, every rustle from the that room. We couldn't sleep. They weren't being particularly loud or obnoxious, which is why we didn't want to get security involved, though we did call downstairs and were told to bring it to the manager in the morning. It was the strangest phenomenon. I'm surprised a hotel of the Sheraton's supposed calibre would allow this. I have to say, I have been staying at hotels, both better and worse, for more than two decades now and never have I encountered this problem. The management was disbelieving and unhelpful the next morning, providing us with very few options other than giving me rewards points on my Starwoods Preferred Guest card. She was also rather short. No reflection upon the other staff; they were cordial and helpful for our stay. I would only stay there again if there were no other options in the area.
August 11, 2014
Rated 4 out of 5 by Justme Montreal - a second home
I have stayed in this hotel for a cumulative number of nights in excess of 200 over the past years. This past year I have about 140 nights.
This hotel is like a comfortable pair of old shoes. Nothing shiny but comforting. For the most part the staff and great.
The Heating and Air-conditioning is not great. Many of the units sound like jet planes taking off. That said if you get one of the rooms with a moderate sounding unit you are good.
The gym is one of the best gyms in a hotel I have come across.
I keep staying here as it is a good balance of value and comfort.
May 3, 2013
Rated 2 out of 5 by AndreaB I'm not impressed
For the price that I paid, this hotel failed to meet my expectations. In this price range, I would expect a warm welcome, modern CLEAN rooms. The carpet in the room (#2824) was worn and the decor was in need of refurbishment. The washroom was not cleaned with attention to detail, and the first thing I found when I arrived was a long dark hair under the water glasses on the right side of the vanity. The shower had some mildew, and the vanity magnification mirror had make-up all over the back of it. I will not be returning to this property, it was underwhelming and not clean enough for the astronomical amount that I spent to stay the night.
August 11, 2014
Rated 4 out of 5 by wenonly1 Very nice hotel
I stayed there for three nights with two full size beds sharing with my friend. I checked in and asked for a two bed suite, the guy told me that there are only few suites with two beds but they all sold which is quite understandable. I enjoyed our stay, the club lounge was very nice but the service needs to improve (it took me 15 minutes to order two beers because the bartender there was too busy chatting with another guest to notice my existence ). Very busy swimmng pool but great facility. Nice lobby bar, typical hotel price. Ovrall great stay.
April 29, 2013
Rated 1 out of 5 by Bobby5555 Rude staff, no SPG recognition
I stayed with two other friends. We're all in our mid twenties, but I've been a platinum member for over a year, and my two friends are gold and platinum. There was a mixup about our booking when I arrived, and the manager essentially told me to call some 1-800 number if I wanted to complain saying "I've done enough for you". All our interactions with staff were just horrifying... maybe because of our age? Or because we used our points for the stay? But we're respectable young professionals - the least they could do is respect us back. I will never stay at this hotel again, and honestly the weekend itself was such an eye-opener that I'm not rushing back to the city anytime soon. Starwood continues to test my loyalty, as soon as airbnb gets a rewards program I'm gone.
May 20, 2014
Rated 3 out of 5 by teamcook THOUGHT THIS WOULD BE WORLD CLASS
To my surprise this hotel closes down it's restaurant and room service menu at 11 p.m. having travelled extensively and stayed at many other hotels and Inns I found this an aweful surprise. The shower in our room had a shower head more suited for a person below 5"6" tall; being 6"4" i almost had to bend in half inorder to get my head wet, again unacceptable. Third the server on the 27th floor lounge tried to take the plate away of one of my guests while she was still eating, I was horrified. and lastly the valet who brought our car up on sunday was being followed unkwon to him by my best friend and also a guest; the valet was spinning the tires on our car! and racing to the valet entrance, in total I will never ever set foot in your hotel again.
April 22, 2013
Rated 4 out of 5 by spawnster Great hotel but...
This is a great hotel. Very comfortable and very centrally located in downtown Montreal. There are 2 things that I have issue with though:
1) No free in room Wi-Fi. I would've thought this would be standard in a hotel like the Sheraton, especially when paying $220.00 per night. However if you want it in room you'll have to pay or go down to the lobby if you want free service. What a pain that would be each time you want to use the internet from your mobile device, laptop, or tablet.
2) The water pressure in the bathroom sink was non-existent. This really isn't such a big deal but did make it difficult to rinse off the razor when shaving.
August 5, 2014
Rated 5 out of 5 by dmsbcs Always terrific.
Whenever visiting Montreal this is our favorite hotel. The location is great for shopping or touring old Montreal. The staff have always been helpful and the rooms very comfortable, quiet and clean.
July 27, 2014
Rated 5 out of 5 by INDIN Centrally located.
In the middle of, right next to all or a short duistance from all the action.
The Hotel has everything you need as a traveler and a valued guest.
July 29, 2014
Rated 3 out of 5 by Goalie Great Location / Good Hotel
I stay in Sheraton hotels fairly frequently and I usually have no problems. When I arrived on Super Bowl Sunday approx 5 pm I had 2 rooms and only one was ready. I used my upgrades for suites and they said to come back. I returned in an hour and it still wasn't ready and they said they were cleaning it right away. I was then given another room which was sub standard and said I will wait for the room they promised so finally after the Super Bowl they had my room ready. Approx 10 pm. I was not happy.
February 6, 2014
Rated 4 out of 5 by SDRIFT Stay
Recently stayed at Sheraton in Montreal. Was supposed to be for 2 nights but due to a family emergency I had to cut my trip short and return. I called the reception at 2 PM who transferred me to the supervisor Larissa. She said there will be a penalty of 50% of the room rate. I suggested that since the room had not been cleaned for the day, could it be a late departure? She stated that the hotel was sold out and they had to decline people for the stay and hence the penalty. I accepted it, however before checking out, I logged on to the reservation right after my conversation with her to see if she was right. To my surprise the hotel was not sold out and there were plenty rooms available for that day. I did not mind paying the fee but it left a bad taste in my mouth. Will not stay there again.
June 10, 2013
Rated 4 out of 5 by GG423 Excellent for business meetings
I attended a conference and found the hotel to be very comfortable and accommodating. It is centrally located and close to many restaurants. Also very close to where the Canadians play. Excellent views of the city on the upper floors although major construction across the street may impact it in the future. My only frustration was the internet connection was inconsistent moving from my room to the meeting.
September 19, 2014
Rated 4 out of 5 by montrealTrip A solid four.
It's not a flashy hotel, but it has everything you might want in a three-night stay. It's a bit plain, I saw a few minor signs of wear and tear in the gym, but it was great for the price.
Room service breakfast was excellent. Club breakfast was decent. Staff was polite and cheerful. Location is convenient, but not very scenic.
I'm sure there are better places to stay in Montreal. But I'm also sure they're 100-200 extra dollars a night. You decide what you want to spend your money on.
October 21, 2012