Rated 1 out of 5 by TO31 overpriced!!
stayed for 3 nights, overpriced, cobwebs in room, $30 for breakfast for one person?!! took two days for our room to be cleaned and only one tiny bottle of shampoo, toiletries supplied for entire stay?! then carded to re enter hotel by big bully staff!! sent credit info via secure site days prior to stay but when signing in, no info found?!!! I do not recommend this hotel!!! so many other places in the vicinity, never againnnn, thanks for nothing Le Centre Sheraton Montreal Hotel!!!
May 14, 2012
Rated 5 out of 5 by Wattson This hotel welcomes electric cars
I chose this hotel because they have free EV charging AND reduced fee for parking but liked the hotel overall. Friendly staff.
June 6, 2014
Rated 5 out of 5 by SK416 Exceptional Class
This is by far my favorite Sheraton property in Canada. The service, decor and experience are all top notch. This property also does a fantastic job of recognizing platinum status holders. I look forward to staying here every time I visit Montreal.
February 22, 2013
Rated 4 out of 5 by BB1953 Sheraton Montreal
avoid breakfast at this hotel. It was awful. $19.95 for cold food that for the most part seems to come from a buffet in the kitchen. Unacceptable- especillay at that price.
November 21, 2011
Rated 4 out of 5 by Pat7 Decent hotel that could use better parking, valet
Very good hotel that meets and exceeds expectations. Just don't check in when it's busy as staff are brisk and forgetful, have a drink in the bar and watch the line up go down... Then check in as there more attentive.
Valet is horrible, it's outsourced so they could care less. Waited next to the car for 15 min before being served, had to walk in and ask they guy behind the desk and even he didn't seem to know what he's doing, even when speaking french (yes I want to park my car and yes I want YOU to do it) .
Real sheraton staff are very present in both languages but you will get further in French.
August 11, 2012
Rated 5 out of 5 by TDS1 great facilities and location
This hotel has everything you could ask for in downtown Montreal. Staff are great and the service levels high
June 4, 2014
Rated 4 out of 5 by Frank8888 Good Hotel in town
Very good hotel in town and closed to Bell centre and metro station. Also walking distance to the shopping street.
June 4, 2014
Rated 2 out of 5 by tony7 this hotel has serves horrible food in a city with great restaurants
the hotel is just ok, attended a 2 day conference and had all meals at hotel,meals consistently bad.
June 4, 2014
Rated 5 out of 5 by ChrissySnow Best Sleep EVER!
Sheraton can always guarantee you a peaceful sleep!
June 4, 2014
Rated 3 out of 5 by Tvan Staff was unfriendly
I like the location of this hotel and it has a terrific gym. Unfortunately the morning staff was quite unfriendly, both at the front desk and in the restaurant. When I asked the front desk for walking directions to my first meeting, the attendant provided me with a map but did not know the street names and eventually told me to go underground. When I suggested that I would likely get more lost underground, she said she couldn't help me.
May 28, 2014
Rated 5 out of 5 by HappyGuest11 Beautiful Hotel
As soon as you walk in your eyes go everywhere. It's such a beautiful hotel, the staff were always helpful and curtious. They have a beautiful bar and lounge and the spa was amazing. I din't get a chance to use the gym but i did look in and it had everything you would need for your daily exercise. i stayed for a few days durning the Grand Prix and it was raining a lot so i stayed at the hotel and had some drinks in the lounge and had a wonderful time. I have also booked a few meetings at the hotel and the service was great. This is the only hotel i will stay at in Montreal.
May 16, 2014
Rated 1 out of 5 by SusanM66 Lifetime Platnium and this is how we are treated??
I am a lifetime Platnium member of the Starwood Preferred Guest. I have stayed > 50 nights per year for > ten years at Starwood Hotels. I recently traveled to Montreal for work and my husband accompanied me. I went to the office and he went to the hotel to check in. He was advised at 1pm the room was not ready but that a suite had been set aside for our stay and that the room would be ready at 3. At 3...still not ready and he was advised that 'the guest from the night before was platnium so we have no idea when he will be leaving'. He advised we were meeting at 5 and asked if he could have the room by then...no was the answer. So he asked to be placed in any room...When I returned from work, I spoke to the front desk manager who offered to move us to a suite the next morning....guess what? 5pm the next day....the suite was not ready. No apology, no explanation...If you are looking for customer service, this is not the hotel for you.
September 30, 2012
Rated 5 out of 5 by Galwa2014 Dr Galwa
Average facilities provided in the hotel. But the location is perfect. Rooms are spacious but there is no iron ad hair comb.
June 1, 2014
Rated 5 out of 5 by Pedroboy First but not last stay
Never stayed at the Sheraton Centre before, so thought I would try it on my most recent trip to Montreal. Really liked everything about it. Will definitely stay there again.
April 13, 2014
Rated 4 out of 5 by Justme Montreal - a second home
I have stayed in this hotel for a cumulative number of nights in excess of 200 over the past years. This past year I have about 140 nights.
This hotel is like a comfortable pair of old shoes. Nothing shiny but comforting. For the most part the staff and great.
The Heating and Air-conditioning is not great. Many of the units sound like jet planes taking off. That said if you get one of the rooms with a moderate sounding unit you are good.
The gym is one of the best gyms in a hotel I have come across.
I keep staying here as it is a good balance of value and comfort.
May 3, 2013
Rated 5 out of 5 by OttawaJames My preferred business and leisure accommodation in centre-ville Montreal
This is a great full service hotel in the heart of the action in centre-ville Montreal. A big hotel with lots going on, yet room to move around.
The pool and health club are great.
Restaurants and bars first class.
Top notch Club Lounge too.
I always enjoy returning to Le Centre Sheraton!
March 31, 2014
Rated 5 out of 5 by Bilo1357 Always good !
Every time I stay in Montréal, this is my first pick !!!
May 30, 2014
Rated 4 out of 5 by LM1925 ceo
Hoel was very clean and comfortable. Elevators were fast with little wait time.
May 29, 2014
Rated 4 out of 5 by wenonly1 Very nice hotel
I stayed there for three nights with two full size beds sharing with my friend. I checked in and asked for a two bed suite, the guy told me that there are only few suites with two beds but they all sold which is quite understandable. I enjoyed our stay, the club lounge was very nice but the service needs to improve (it took me 15 minutes to order two beers because the bartender there was too busy chatting with another guest to notice my existence ). Very busy swimmng pool but great facility. Nice lobby bar, typical hotel price. Ovrall great stay.
April 29, 2013
Rated 3 out of 5 by Goalie Great Location / Good Hotel
I stay in Sheraton hotels fairly frequently and I usually have no problems. When I arrived on Super Bowl Sunday approx 5 pm I had 2 rooms and only one was ready. I used my upgrades for suites and they said to come back. I returned in an hour and it still wasn't ready and they said they were cleaning it right away. I was then given another room which was sub standard and said I will wait for the room they promised so finally after the Super Bowl they had my room ready. Approx 10 pm. I was not happy.
February 6, 2014
Rated 3 out of 5 by teamcook THOUGHT THIS WOULD BE WORLD CLASS
To my surprise this hotel closes down it's restaurant and room service menu at 11 p.m. having travelled extensively and stayed at many other hotels and Inns I found this an aweful surprise. The shower in our room had a shower head more suited for a person below 5"6" tall; being 6"4" i almost had to bend in half inorder to get my head wet, again unacceptable. Third the server on the 27th floor lounge tried to take the plate away of one of my guests while she was still eating, I was horrified. and lastly the valet who brought our car up on sunday was being followed unkwon to him by my best friend and also a guest; the valet was spinning the tires on our car! and racing to the valet entrance, in total I will never ever set foot in your hotel again.
April 22, 2013
Rated 5 out of 5 by Applefamily Great base for our visit to montreL
Greeted on arrival with an upgrade and wine and cheese for my wife's 60th birthday great hotel with excellent staff who looked after us very well .
May 27, 2014
Rated 5 out of 5 by nanuk The hotel respect is client
i would love to thanx the staff of the hotel i got stock in the elevator with 3 other ppl and the staff did all what they could to make it right give me a free night in a excutive suite plus a bottle of champagne they did not have to but still did because they care about the client... i would recomend this hotel to all and will go there again in the future thx for the great stay and specialy for the suite me and my wife love it
May 20, 2014
Rated 3 out of 5 by Sab88 Rooms nice, service meh
The room was decent size and the bed and pillows were comfy. The only thing I did not enjoy was the maid service. We had put up the peace and quiet/do not disturb sign, usually this means DO NOT DISTURB but not the case here. The maid entered the room not once but twice in the morning. First time around 7:30-8:00am, second time around 10:00am. Why would a maid enter a room at 7:30 am and with the DO NOT DISTURB sign on the door! Maybe it was a computer error and showed that we check out when we hadn't. Maybe it was the maid just not paying attention. Either way the should get this in order so it doesn't happen again.
April 18, 2014
Rated 4 out of 5 by SDRIFT Stay
Recently stayed at Sheraton in Montreal. Was supposed to be for 2 nights but due to a family emergency I had to cut my trip short and return. I called the reception at 2 PM who transferred me to the supervisor Larissa. She said there will be a penalty of 50% of the room rate. I suggested that since the room had not been cleaned for the day, could it be a late departure? She stated that the hotel was sold out and they had to decline people for the stay and hence the penalty. I accepted it, however before checking out, I logged on to the reservation right after my conversation with her to see if she was right. To my surprise the hotel was not sold out and there were plenty rooms available for that day. I did not mind paying the fee but it left a bad taste in my mouth. Will not stay there again.
June 10, 2013
Rated 5 out of 5 by Explorerjoe Great location and staff!
My first time in a Sheraton Hotel and it was a great experience. Very clean hotel and great facilities. would definitely stay here again when in Montreal.
May 24, 2014
Rated 4 out of 5 by montrealTrip A solid four.
It's not a flashy hotel, but it has everything you might want in a three-night stay. It's a bit plain, I saw a few minor signs of wear and tear in the gym, but it was great for the price.
Room service breakfast was excellent. Club breakfast was decent. Staff was polite and cheerful. Location is convenient, but not very scenic.
I'm sure there are better places to stay in Montreal. But I'm also sure they're 100-200 extra dollars a night. You decide what you want to spend your money on.
October 21, 2012
Rated 5 out of 5 by JHoegler Excellent Hotel and SPG Recognition
I stayed at Le Centre Sheraton for a close friend's bachelor party, where I booked an Executive Suite and four Junior Suites to accommodate our large group. Due to my Platinum SPG status, the hotel upgraded our Executive Suite to the Presidential Suite - the nicest room in the hotel. We were blown away by the upgrade, room, and staff service. It was a memorable trip for us and much of that was due to Le Centre Sheraton. I'd highly recommend this hotel.
April 1, 2013
Rated 4 out of 5 by businesstraveller28 SPG Lounge
Being a Platinum member it was great getting a room upgrade, however, what was extremely frustrating was that the elevator up to the 37th floor to access the lounge can only happen on one side. Therefore, it took me over 15 mins to wait for an elevator door to open on the correct side so that I can reach the 37th floor, as the other side only reaches the 36th floor. I mentioned it when I checked out but how can they fix that problem is a mystery.
July 31, 2013
Rated 4 out of 5 by RJretire Sheraton club rooms slipping
We usually travel to montreal twice a year, and have always stayed at this hotel in a club floor room. This time, the room was badly in need of rehab! The air conditioner required a maintenance call, then was so loud that we found it impossible to get a good nights sleep. At more than $300 a night, we expect better. Another shock came when charged 18$ for a glass of wine in the Club room. That's a bit high. The location of the hotel is excellent.
July 25, 2013