Rated 5 out of 5 by FFcash1234 Montreal trip
I got to visit your hotel on your worst day. The hotel pool flooded and took out the elevators. I had to walk up 24 flights to my room, but hey I liked the exercise. I got to say your staff were excellent in resolving the problem and hundreds either walked or waiting a long time for the service elevators. Overall, the entire hotel met my needs. Across the street to my meetings. Down teh road from the Eaton centre, close to Old Montreal, and about 20 minutes from the airport pending on traffic.
December 2, 2013
Rated 2 out of 5 by Helene21 Raining inside the elevators
Unfortunately this was not the best stay due to the fact that when we checked in around 1745 it was actually raining in the elevators. As soon as the doors opened, rain was poring down the top of the door and actually kind of ruined the hair I had just fixed up...notwithstanding the rain on my leather jacket. I had to blow dry my hair when I got to my room so was a bit late for my business dinner. Then when we came back from dinner around 2130-2200 we had to line up for the service elevator for quite some time. In the morning I asked if complimentary coffee was served anywhere and was told I could go to the coffee bar to purchase some. I found out after by colleagues that I could have gone to the 37th floor...There was no apologies at any time for the inconvenience the water issues caused which kind of surprised me.
December 1, 2013
Rated 3 out of 5 by jburron Nickel and dime
I have stayed here many times. It is my go to hotel in Montreal but sometimes I wonder...
There was a problem with the elevators and it was tedious to get up and down so I had a couple of items I thought I'd leave with the concierge. I said the reason I was there is the elevators are slow and he said there is a charge of $6 to leave something. I thought it odd as I was still in my room do another night and for a company like Sheraton to do this after offering free internet and computers downstairs it was more strange.
Maybe try another spot in future.
November 28, 2013
Rated 5 out of 5 by Assini Excellent service
Les employés de la reception m'ont toujours bien reçu de façon cordiale. Je ne peut m'empêcher de féliciter tout le personnel pour leur charmant accueil. Je vais à Montréal en moyenne deux fois par mois pour diverses activités. Je vous tire mon chapeau.
December 1, 2013
Rated 1 out of 5 by Ramin17 No elevators, no front door,....
Elevators were not working for more than 24 hours. I can accept a couple of hours, but more than that implies lack of management's ability to deal with situations.
Front door was under service, reduced to one small door with tiny opening. There were always people in front of the tiny door smoking. Walking out of the hotel was like walking into a smoke curtain.
November 30, 2013
Rated 5 out of 5 by Tshaune Séjour
Internet problème et les ascenseurs non fonctionnels
December 1, 2013
Rated 5 out of 5 by hope67 Above & Beyond Service...
The hotel was lovely but the staff is what made this hotel superior to most hotels i have stayed in. They were friendly and super accommodating. I forgot a very important document in my room and was too far to take a cab back to pick it up so they were incredible enough to go to my room, pick up the document and deliver it to me in a cab which arrived safe and sound. They saved me from embarrassment and i very much appreciate what they did for me. I am from NY and will only stay at this hotel when i visit Montreal. I will recommend the Le Centre Sheraton Montreal to all my friends as well. A big fat THANK YOU to the staff for the excellent service!!
November 4, 2013
Rated 5 out of 5 by Jimmy A great stay - overall (June 29th to July 1st)
Booked two rooms for my parents and my brother for their visit to Canada.
Fron desk check in process was very prompt and courteous. We got two adjacent rooms, which was great for family stay.
The club lounge was well staffed and equipped. Just noticed the menu was not as good on weekends, vs. week days.
Also the billing was not refkecting the "birth year" rate at first, and had to straightened out upon check out.
In addition, only got points for one room spending, and had to wqrk with SPG to get the points for the second room spending.
So the accounting / starpoint credit department seems the weakest link there.
Overall, a great stay.
July 10, 2012