Rated 4 out of 5 by Flyingtailor Not bad
Have stayed here a few times and I really dont care for very large hotels but this time I rather enjoyed it. It is always nice to come back to this hotel have I been coming here before I was an SPG member for many years.
A few things they have a great members lounge with a spectacular view very grand. I think the best location in downtown Montreal and Oh yes the hotel is always very clean and the food is very good.
July 2, 2013
Rated 2 out of 5 by Pat7 Below par Sheraton stay
They really need to work on the service at this property. Check in was painful, understaffed and unwelcoming. Checked in got room keys and they did not work, came back got new ones only to get into the room and find it not cleaned. Back downstairs and third times the charm.
Room is fine with standard bed and big desk. Bathroom is subpar with a shoddy shower that doesn't drain properly and no water pressure sink.
January 11, 2013
Rated 4 out of 5 by OttawaTraveller Great pool and spa! Great location!
The Sheraton Montreal is in the perfect location for events at the Bell Centre. The atmosphere in the lobby bar was perfect, as was the food and drink available, and the service was prompt even after a hockey game. We upgraded to get access to the Club lounge and it was worth it. The evening appetizers and the continental breakfasts were plentiful, and the staff were attentive.
May 5, 2013
Rated 5 out of 5 by blueideone Best hotel in Montreal
As a frequent traveler spending 100+ nights a year in Hotels, I always enjoy returning to The Centre Sheraton Montreal for i'ts great location, perfect amenities, and especially their professional, courteous and pleasant staff, from the Concierge, to the Front desk and yes,, even the parking attendants,, always a smile and communicate in English.
February 23, 2013
Rated 2 out of 5 by Casper8 Food needs improvement
The food had poor taste quality. The servings were too big. The food prices were too high. ($40 for a single breakfast with room service). The food bills sometimes included gratuities and sometimes did not.
The beds were comfortable. We liked having a sheet and a light coverlet as well as the duvet. However I think there was a problem with the water pipes. When other people turned their taps on there was sometimes a loud continuous humming noise until the water was turned off.
We prefer hotels with windows that open.
June 8, 2014
Rated 3 out of 5 by terry4 Needs Improvment at Check in
I think the staff should be more aware of Platinum benefits. Further the lady at check in did not understand the entire program and I considered her quite abrupt. I have stayed at a lot of hoitels around the world, including the sheraton centre montreal. This was the least enjoyment I have ever been subjected to thus far.
October 21, 2013
Rated 1 out of 5 by Pointless Bad Communication
If you have a customer support issue, don't expect a real response from this hotel. You will be disappointed.
Apart from that, this is an average hotel.
Note to the manager: even a 1 word "sorry" response from any employee that handles customer service inquiries would have been fine. I despise arrogance.
August 6, 2013
Rated 3 out of 5 by fawndale poor customer relation
No response to my email & letter 3 weeks ago to general manager re unsatisfactory stay at the hotel June 29-July1. Assured club floor room & did not get it. Air condi-
tioning unit too loud preventing guest a good night sleep. Breakfast items at club lounge ran out fast and not replenished.
July 25, 2013
Rated 3 out of 5 by bul44 good location
extremly disapointed that the hotel did not inform us during the reservation process that the pool and health club were not open. they instead had a closet with a few tred mills and offered a club down the street that could be used. it effected our stay as we enjoy those ammenities.
November 23, 2011
Rated 3 out of 5 by VS13 Great location
Git dated although the rooms have been redone somewhat. The hvac for heating and cooling is almost impossible to control. Also the showers need an upgrade badly. They are not high enough even for an average person. The fitness Center is good spacious and lots of equipment.
February 2, 2013
Rated 4 out of 5 by MikePfromBoston Good hotel, great location
Parking was super expensive, even for guest.
June 23, 2014
Rated 2 out of 5 by Scott19 Terrible Customer Service!
The hotel is nice, conveniently located to the Bell Centre and downtown but I was so put off by the staff it's not even funny. I was in shock by the attitude of the front desk staff and will never return to this property.
January 7, 2014
Rated 4 out of 5 by Sunny73 Needs Improvement
Perhaps it was because this was my first time to visit Canada but the food quality lacked luster and I received better service from the back of the house gentleman who brought me my daily bottled water than from the restaurant waiters and front desk team.
February 11, 2013
Rated 5 out of 5 by FirstEverREVIEW44 General Manager Made it right
I spend many nights in SPG hotels and most of the time everything goes perfect...Although this stay wasn't perfect, the GM made everything right, and I left with a GREAT feeling of being a valued Guest...
December 4, 2013
Rated 4 out of 5 by Flyingtailor Very Professional
Walked in fast check in upgraded to a suite very clean room. Had dinner not bad a little to salty but service was amazing would eat there again just for that reason alone. Check out was just as fast oh yeah forgot location prime prime.
October 7, 2013
Rated 4 out of 5 by Flyingtailor right downtown
Very nice hotel right downtown great location good service. Not the greatest SPG platinum recognition. Like I have said in previous post not a big fan of really big hotels. But overall great service good location.
October 22, 2012
Rated 4 out of 5 by david9494 Le Centre Sheraton
I stay here weekly and find the staff in the hotel very helpful, Mozart and Farrell in the lounge are a refreshing change after long days travelling. The lounge menu needs to be revamped, not very exciting !
March 1, 2013
Rated 5 out of 5 by Ottawa2013 Always a good experience
I really enjoy the Montreal Center Sheraton... it's close to my office and everything else. Ths time I was greated with a nice bowl of fruit, it was indeed a nice surprise.
November 8, 2013
Rated 4 out of 5 by AndrewBrooklyn Professional and friendly staff
It is my favorite hotel in Montreal. Really good location, and extremely friendly staff.
December 25, 2013
Rated 4 out of 5 by BillY1982 Overall very good. Improvement needed on customer service
What was good.
1. The room is clean. The Sealy bed is very comfortable. Room facilities (water bottles, coffee bags, bathroom kits) are provided promptly when ordered.
2. I was offered to a choice of another room with better views or with a living room since I had a long stay.
What needs improvement
1. Project & Incident management - The internet service was upgraded in December, 2013. It was a complete bad project over the weekend: No fallback plan, No Plan B, Slow recovery (more than 2 days). I had the impression that the guests were not updated on the recovery process. I had to call many times and ended up complaining to the managers.
2. Laundry service - There were numerous times where I had to ask for the laundry sheet and the bag because they were not replaced. It was very inconvenient. (I had a long stay for 1 month).
3. Insufficient internal communication amongst staff - Many times after I declined housekeeping, the ladies still tried to come in and clean the room. And some occasions where two different staff try to bring the same things to me twice...
My overall impression is very good, but the hotel feels under-staffed. I guess it would be understandable due to the expensive labor cost in North America.
January 7, 2014
Rated 5 out of 5 by CaptAWSM Great location, excellent staff, beware of cigarette smells
My wife and I always stay at the Sheraton when we visit friends and family in Montreal. However, we noticed that on our most recent stay there was a distinct odour of cigarettes in the bathroom. It was not so bad that we felt a need to change rooms, but it was annoying. The guest services staff immediately offered to change rooms when I described the problem (the offer was declined), and they also sent up a bellman to try to freshen the bathroom with a spray. I appreciated the honesty in the customer service rep's explanation: about limited ventilation in the hotel rooms. Also: the room did not have water bottles or coffee when we arrived...
April 4, 2013
Rated 5 out of 5 by Marcthegolfer Great Experience
As usual, Le Centre Sheraton Montreal delivers... Great staff, great rooms, very comfortable... Love this location and highly recommend it!
February 4, 2013
Rated 5 out of 5 by Randy13 Location
The location of this hotel is very convenient for its proximity to downtown Montreal for dining, night life, shopping, rail station, etc.
June 22, 2013
Rated 3 out of 5 by Sab88 Rooms nice, service meh
The room was decent size and the bed and pillows were comfy. The only thing I did not enjoy was the maid service. We had put up the peace and quiet/do not disturb sign, usually this means DO NOT DISTURB but not the case here. The maid entered the room not once but twice in the morning. First time around 7:30-8:00am, second time around 10:00am. Why would a maid enter a room at 7:30 am and with the DO NOT DISTURB sign on the door! Maybe it was a computer error and showed that we check out when we hadn't. Maybe it was the maid just not paying attention. Either way the should get this in order so it doesn't happen again.
April 18, 2014
Rated 5 out of 5 by Frenchie Location
Good value for price paid, it was near the place I had to go on business. Internet was easy to hook up.
February 6, 2013
Rated 3 out of 5 by Sam1234567890ABCDEFGH Review Response
Some things that the local knowledge of staff can be improved.
June 20, 2014
Rated 4 out of 5 by Arnie Sheraton Montreal
Great lounge, good location - central to many shops and facilities
April 22, 2013
Rated 5 out of 5 by Ludde I feel at home
Best location perfect gym and pool and extremely comfortable bed
February 1, 2013
Rated 5 out of 5 by HenryH1 No real downsides. No reason to stay elsewhere in Montreal.
Hotel was fantastic! Very memorable stay.
March 29, 2013
Rated 5 out of 5 by ejaz12 Dean
Location, friendly staff, great service
February 27, 2013