Rated 1 out of 5 by OtherOptions Other options
I've been coming back to this hotel for last two and half month and this is the most inconsistent hotel you can find. If your vision of the good service is to get disrespected and yelled during checkin than this is it. Tired rooms, bathrooms with no water pressure. There are other better options available.
April 27, 2015
Rated 2 out of 5 by yulbos Disappointing Lowering of Standards
I have stayed at this property multiple times and this month maybe the last. Check in was nothing shy of chaotic. The SPG Gold/Platinum line took 30 minutes. Airport counters move quicker. Most disappointing was the lack of staff acknowledgment of a problem. In fact, the response was that this was acceptable - even from the manager upon check out. If this is the standard that the hotel has set for their best customers, it is time to find another property in Montreal.
April 21, 2015
Rated 5 out of 5 by Catherine50 Very helpful staff
Staff were all so pleasant . They could not do enough for us . The food was excellent and beds very comfortable.Myself and my daughter were in Montreal for a week where she was dancing at the world Irish Dancing Championships .Really enjoyed our stay
April 15, 2015
Rated 4 out of 5 by KRR72 Had some customer service issues.....
I have stayed at this Sheraton twice before and was pleased, so of course I was going to stay there for my third trip to Montreal. I loved how convenient it was to the Bell Center and St. Catherines street. Its a lovely hotel. Now the negative part, checking in I had issues but was advised I would not have anymore at checkout and everything was resolved. I checked out fine, went to get my truck from valet parking and was denied because I had not paid, very rude attendent, sent back to wait in line at front desk, more time wasted and then front desk staff had to return to valet with me to ensure them that all was good. Again, second meeting with very rude attendant at valet. Felt bad for front desk staff as I had already complained to him of the noise level at night in the hotel and now he was dealing with me and a rude valet attendant. I accepted my truck and was on my way, still thinking the Sheraton was a good place. A few days after returning from my stay I noticed an extra two nights charge on my credit card. Now I am upset, starting to think I don't like the Sheraton. It took a lot of dealings but I finally spoke to the right person and the over charge was resolved. I must say front desk staff was excellent as well as room service and customer service in billings. However, with as many issues I had I think it might be time to try another hotel for my next visit to Montreal.
April 14, 2015
Rated 1 out of 5 by Claire720 Not Family Friendly
I stay in Starwood hotels all the time and I was exceedingly surprised to find no real restaurant for dinner in this large downtown hotel. The only option is to eat in the large bar area which will not seat families with children. We stayed here with my 12 year old as part of a large block for a world dance competition. I can't believe such a large hotel is so unfriendly to families.
March 31, 2015
Rated 5 out of 5 by Ross4 Very productive visit
We had a very busy three days with four of us interviewing 8 candidates for two positions.
The staff and facilities were very convenient for us and our guests
March 28, 2015
Rated 5 out of 5 by swin429 Great Experience
First time in Montreal and the Sheraton did not disappoint. Alexandra went above and beyond my additional requests. This property knows how to take care of its guests! Thank you!
March 13, 2015
Rated 2 out of 5 by Hobiesens Not good for business or pleasure
Charge of $15/day for internet is absurd. The suite we booked was not the one we got and we couldn't check in until 19:30.
March 3, 2015