Rated 4 out of 5 by Eric10 Fee to use bellman?
I love this hotel. I travel a lot for business and I always choose Starwood hotels.
I find it a bit ridiculous that I was charged $3 to store my bag for a few hours. I've never even heard of a hotel doing this before!
May 30, 2015
Rated 5 out of 5 by LeaveStuffBehindAlways Helpful Staff
I had left my blazer in the room and did not realize this until I board a plane back for Sudbury. I called the hotel and was directed to housekeeping services. They were prompt and extremely courteous in providing instructions as to how I would be able to get my article of clothing returned to me.
Very professional and proficient staff.
May 18, 2015
Rated 4 out of 5 by GRP1921 Restful Stay This Time
I stayed here in January, and while the location was great, and the price reasonable, I had a rather noisy room due to its location with the elevators. I mentioned this in a previous post and upon return this time I was placed on a floor designed to be for guests wanting no noise (i.e partying) and the location of the room was far from the elevators. This lead to a much more relaxing and restful stay. All this was thanks to Alexandra - very much appreciated. Shows that the Sheraton Montreal does care about its guests and will work to remedy any issues.
May 16, 2015
Rated 5 out of 5 by Shannon1987 Wonderful
I stayed here last March. The concierge was so helpful. They recommended so many wonderful places for shopping, karaoke and dancing. I can't recall why but they also gave me complimentary robes for my stay. I felt very pampered.The room was also gorgeous. The only thing I wish it had was a fridge. I'll be back in a couple of weeks and I can't wait. Great hotel.
May 12, 2015
Rated 1 out of 5 by OtherOptions Other options
I've been coming back to this hotel for last two and half month and this is the most inconsistent hotel you can find. If your vision of the good service is to get disrespected and yelled during checkin than this is it. Tired rooms, bathrooms with no water pressure. There are other better options available.
April 27, 2015
Rated 2 out of 5 by yulbos Disappointing Lowering of Standards
I have stayed at this property multiple times and this month maybe the last. Check in was nothing shy of chaotic. The SPG Gold/Platinum line took 30 minutes. Airport counters move quicker. Most disappointing was the lack of staff acknowledgment of a problem. In fact, the response was that this was acceptable - even from the manager upon check out. If this is the standard that the hotel has set for their best customers, it is time to find another property in Montreal.
April 21, 2015
Rated 5 out of 5 by Catherine50 Very helpful staff
Staff were all so pleasant . They could not do enough for us . The food was excellent and beds very comfortable.Myself and my daughter were in Montreal for a week where she was dancing at the world Irish Dancing Championships .Really enjoyed our stay
April 15, 2015
Rated 4 out of 5 by KRR72 Had some customer service issues.....
I have stayed at this Sheraton twice before and was pleased, so of course I was going to stay there for my third trip to Montreal. I loved how convenient it was to the Bell Center and St. Catherines street. Its a lovely hotel. Now the negative part, checking in I had issues but was advised I would not have anymore at checkout and everything was resolved. I checked out fine, went to get my truck from valet parking and was denied because I had not paid, very rude attendent, sent back to wait in line at front desk, more time wasted and then front desk staff had to return to valet with me to ensure them that all was good. Again, second meeting with very rude attendant at valet. Felt bad for front desk staff as I had already complained to him of the noise level at night in the hotel and now he was dealing with me and a rude valet attendant. I accepted my truck and was on my way, still thinking the Sheraton was a good place. A few days after returning from my stay I noticed an extra two nights charge on my credit card. Now I am upset, starting to think I don't like the Sheraton. It took a lot of dealings but I finally spoke to the right person and the over charge was resolved. I must say front desk staff was excellent as well as room service and customer service in billings. However, with as many issues I had I think it might be time to try another hotel for my next visit to Montreal.
April 14, 2015