Rated 5 out of 5 by Crystal73 Great Service
Stayed at the Sheraton Montreal in mid July for a business conference. Check-in was fast and my preferences were honoured. Really liked the key system - no struggling to insert a key card while juggling luggage. Room was clean and comfortable. Room service was good though mac and cheese was a bit bland. Two suggestions for improvement: 1) have to address the height of the shower head. I am 5'10 but there are many others taller and I had to duck when i showered and hit my head several times. 2) Also, updated phones would be good. Overall service was excellent at this hotel from reception to room service to wait staff and food served in meetings was excellent.
July 19, 2014
Rated 2 out of 5 by northfry Montreal July 2014
First of all my room wasn't ready when i got there so I choose to take another room that was ready. A lower class room. I was ok with that, but why bother asking my time of arrival if you are not going to bother to have the room ready? Then one bed in the room had a huge hole in the centre of it, there would be no way two people could sleep in it, the centre sunk bad. Then while my daughter was changing a staff man, not cleaning staff, opened the door, why, i don't know, this was unacceptable and very uncomfortable for my 15 year old daughter. The gum stuck on the headboard needs some attention too! Overall not a great experience.
July 18, 2014
Rated 5 out of 5 by mannick72 As comfy as it gets
Your beds are sooo comfortable, it's like sleeping in the arms of Morpheus!
July 25, 2014
Rated 5 out of 5 by Kris666666 Customer Service
Alexandra Dragomir contacted me prior to my stay to ask about my room preferences. She was able to accommodate all of my requests. I found her to be professional and kind. The Sheraton is lucky to have her as an employee!
The only thing missing from the hotel is having another bird as the ambassador. I always liked seeing Cecile over the years when I stayed at the hotel. So please reconsider having a new bird as a member of the Sheraton staff. Thank you!
July 22, 2014
Rated 5 out of 5 by juan17 Hotel staff was great
Before my stay, I got contacted by Ms. Alexandra Dragomir who was excellent before, during and after my stay answering all my questions and helping with my stay. Alexandra is an example of what customer service is all about and she even exceeded that. Next time I visit Montreal, it will be difficult to pick a different hotel. Two thumbs up, way up!
July 23, 2014
Rated 5 out of 5 Trouble-free and comfortable.
I noticed a lot of reviews on the internet complaining about loud air-conditioning. I did not experience this. I can't swear that my ac was on, as I didn't feel the need to change the temperature I walked into, but I imagine it had to be, as we had plenty of sun streaming into the room but never noticed it being warmer at the end of the day than in the morning.
July 23, 2014
Rated 5 out of 5 by JenFen This hotel has it all!
The staff at this hotel aimed to please and they did! The staff were very responsive to our requests and helpful (e.g. we required a map of Montreal and we're given one upon request). All staff we're friendly, which included front desk, concierge, restaurant staff and hotel management. Thanks for a great stay!
July 23, 2014
Rated 5 out of 5 by Jimmy A great stay - overall (June 29th to July 1st)
Booked two rooms for my parents and my brother for their visit to Canada.
Fron desk check in process was very prompt and courteous. We got two adjacent rooms, which was great for family stay.
The club lounge was well staffed and equipped. Just noticed the menu was not as good on weekends, vs. week days.
Also the billing was not refkecting the "birth year" rate at first, and had to straightened out upon check out.
In addition, only got points for one room spending, and had to wqrk with SPG to get the points for the second room spending.
So the accounting / starpoint credit department seems the weakest link there.
Overall, a great stay.
July 10, 2012