Rated 4 out of 5 by CNMapleSyrupYum Good hotel overall, but slooooow Internet access
Le Centre Sheraton was the "host" hotel for a recent conference I attended. Upon check-in, I requested the feather bedding be removed due to allergies. I arrived at my room moments later, only to find someone was already replacing the bedding on both beds! One area for improvement -- increase bandwidth for Internet connectivity, especially since access was "free" to conference attendees staying on property. It seemed almost everyone was checking their emails during the morning hours prior to the convention start time!
May 30, 2013
Rated 4 out of 5 by Traveler520 Well managed Sheraton
Staff were courteous and efficient, hotel was nicely appointed. Breakfast was very good. Appreciated the complimentary internet. Food in lounge was very good.
Desk was awkwardly located at the foot of the bed, and blocked access to the window area. No towel bar to hang bath towels. Wish breakfast was complimentary.
May 29, 2013
Rated 1 out of 5 by alainbnedetti Poor heating system
Heating system woke us 3 times because of noise
May 24, 2013
Rated 4 out of 5 by Omar Storage charges
Your hotel is one of the very few hotels that charges $3 per bag when the guest checks out in time but has a flight later in the afternoon. This is totally out of character for a hotel of this repute.
May 24, 2013
Rated 5 out of 5 by RickEMT Wonderful hotel, centrally located in downtown Montréal
This hotel is everything an upscale grand hotel should be -- great lobby, great pool, great staff, great rooms, and great attention to details. Excellent location for downtown access, Airport Express bus, and Metro.
May 21, 2013
Rated 2 out of 5 by TC12 What happemed to the Sheraton?
The overall quality of the Sheraton in Montreal has dropped greatly. In the top floors you always got glasses not plastic things( that leaked) They used to provided good quality amities (shampoo, hand cream etc.) Now it's the same old. When I made a comment I received a parcel of "stuff" that would sink a battle ship, and two real glasses. I am a loyal user for many years this trip I was very disappointed.
May 13, 2013
Rated 3 out of 5 by JanMac Charging System is Rediculous
I reserved a room with a friend on my SPG number and was billed the full deposit. The roommate was given credit for half the deposit causing issues at check-out. She registered with SPG on arrival and was recognized as the primary guest from then on. Staff ignored my 5 year history and my name. I checked in early and the full cost of the room without the sharing or deposit, plus "incidentals" was processed on my credit card tying up my full credit available. Undoing this fiasco at check-out was time consuming and almost impossible. We stood at the checkout for about 45 minutes will no offer of a chair despite my saying that I could not stand that long. I expect much more from Preferred Guest membership.
May 9, 2013
Rated 5 out of 5 by marieMac my night at the Sheraton Centre.
It was good. I had a decent enough room.
May 7, 2013
Rated 5 out of 5 by Duke Excellent Location and updated features
Location is ideal right in the heart of downtown Montreal.
Frienly staff and the nearby and on site amenities were great.
May 6, 2013
Rated 4 out of 5 by OttawaTraveller Great pool and spa! Great location!
The Sheraton Montreal is in the perfect location for events at the Bell Centre. The atmosphere in the lobby bar was perfect, as was the food and drink available, and the service was prompt even after a hockey game. We upgraded to get access to the Club lounge and it was worth it. The evening appetizers and the continental breakfasts were plentiful, and the staff were attentive.
May 5, 2013
Rated 3 out of 5 by HfromNY fine until.....
Stayed at this hotel this past week for work. Everything was fine until the day before I left. I came back to my room and my phone charger was missing. Called the front desk that night and they said that they would call me back in the AM and leave a message. They didn't. I called in the morning for a follow-up and they said they'd call me back in an hour. They didn't. Went downstairs to check out and had the front desk call. Denied removing anything. With the amount of money I'm spending on this place, do you think I'm trying to be shady about a phone charger that was clearly plugged into the lamp outlet? I don't like staying at places where my personal items are moved and/or removed from the room.
May 4, 2013
Rated 4 out of 5 by JLac Great Location!
This hotel is pricey but the location is fantastic. Unfortunately the downfall is there is no free WIFI. They say it is available in the lobby but it is terrible. When you pay the $15 for WIFI it only works on one device. The rooms are spacious and clean. The bar is a nice feature.
May 4, 2013
Rated 4 out of 5 by Justme Montreal - a second home
I have stayed in this hotel for a cumulative number of nights in excess of 200 over the past years. This past year I have about 140 nights.
This hotel is like a comfortable pair of old shoes. Nothing shiny but comforting. For the most part the staff and great.
The Heating and Air-conditioning is not great. Many of the units sound like jet planes taking off. That said if you get one of the rooms with a moderate sounding unit you are good.
The gym is one of the best gyms in a hotel I have come across.
I keep staying here as it is a good balance of value and comfort.
May 3, 2013
Rated 5 out of 5 by Bren Home Away from Home
Friendly staff welcomes you upon arrival; room was bright and clean; felt like home away from home feeling; very inviting and restful.
May 2, 2013
Rated 2 out of 5 by jojo This was a very disappointing experience
I would not recommend this hotel. Staff were not very helpful. The room was hot, the air conditioner made a tremendous amount of noise. I was amazed when I pulled in and left with lots of luggage and the bellman simply watched. Did not even offer to help. It was quite stunning for a hotel in a chain that usually performs much better than this.
May 1, 2013
Rated 5 out of 5 by Kyle My home away from home!
I have been staying at Le Centre Sheraton for many, many, years and can honestly say that its the ONLY place to stay when visiting the Montreal area!
The entire staff is incredibly friendly and their willingness to ensure your stay is perfect is beyond comparison.
I'd also highly recommend upgrading to the Club Level which will give you access to the private lounge; it's the perfect place to start and end your day!
April 29, 2013
Rated 5 out of 5 by jtravel22 Great hotel
This hotel is in an excellent location, the staff is very friendly and helpful, and the beds are so comfortable - had a great night's sleep!
April 29, 2013
Rated 4 out of 5 by rosie great rooms, great pool, great location!
I wish there was internet access in the rooms, and/or that there was more lounge space for internet use in the lobby
April 29, 2013
Rated 4 out of 5 by wenonly1 Very nice hotel
I stayed there for three nights with two full size beds sharing with my friend. I checked in and asked for a two bed suite, the guy told me that there are only few suites with two beds but they all sold which is quite understandable. I enjoyed our stay, the club lounge was very nice but the service needs to improve (it took me 15 minutes to order two beers because the bartender there was too busy chatting with another guest to notice my existence ). Very busy swimmng pool but great facility. Nice lobby bar, typical hotel price. Ovrall great stay.
April 29, 2013
Rated 5 out of 5 by Soccer1 Soccer
Helena G., was amazing to work with. Due to the weather, we needed to make last minute changes and she truly went above and beyond to make sure our group was taken care of.
April 23, 2013
Rated 3 out of 5 by teamcook THOUGHT THIS WOULD BE WORLD CLASS
To my surprise this hotel closes down it's restaurant and room service menu at 11 p.m. having travelled extensively and stayed at many other hotels and Inns I found this an aweful surprise. The shower in our room had a shower head more suited for a person below 5"6" tall; being 6"4" i almost had to bend in half inorder to get my head wet, again unacceptable. Third the server on the 27th floor lounge tried to take the plate away of one of my guests while she was still eating, I was horrified. and lastly the valet who brought our car up on sunday was being followed unkwon to him by my best friend and also a guest; the valet was spinning the tires on our car! and racing to the valet entrance, in total I will never ever set foot in your hotel again.
April 22, 2013
Rated 5 out of 5 by Grace Everything was Excellent...!
This Hotel was first class from start to finish.
The staff were very professional, courteous and upbeat.
The room was well appointed, with an amazing bed with luxurious, comfortable pristine white linens.
I was impressed by their offer to forego maid service to contribute to environmental frugality, as I was by the presence of a recycling bin within the room.
Their reward of a $5 voucher to use in their dining areas encouraged me to have lunch in the Bistro on my way out. Again, the staff was impeccable and the meal was outstanding.
My experience at the Sheriton Montreal was very positive.
April 22, 2013
Rated 4 out of 5 by Arnie Sheraton Montreal
Great lounge, good location - central to many shops and facilities
April 22, 2013
Rated 3 out of 5 by Sparky Great location,
The bathroom was not cleaned very well. The toilet is dirty on the outside of the bowl and there was old soap left in the shower when I arrived in the room (1905). The restaurant and bar areas are very good and the food was better than most hotels.
April 17, 2013
Rated 4 out of 5 by SafetyPat Nice hotel, but left a bitter finish...
Check-in process was quick & painless. The room is well decorated and proper. Bathroom was not too cramped; lighting is moderate... it could be brighter. Did not have a chance to use the pool/gym, but heard positive feedback from colleagues. At $15/day this Wifi fee is outrageous (free since I was there for a conference); speeds were good though. Getting charged $3/bag to store my luggage after check-out... outrageous! Overall, a nice hotel, but the extras can get to you...
April 15, 2013
Rated 4 out of 5 by legrand Location, Location and Location.
Met my expectations. Thank you.
April 15, 2013
Rated 3 out of 5 by Specialist102 Excellent location
Centrally located with plentiful restaurants nearby.
April 14, 2013
Rated 4 out of 5 by Angie2 training with Roche Diagnostics
The Sheridan is a lovely facillity. The food for breakfast was delicious and well displayed. Consierge was awesome and arranged tickets for the hockey game for us. Upon check out though I had to make business calls to Roche and wanted that included in my bill to Roche. The attendant at the desk had already applied this to my bill and credit card and told me he had no authorization for this transaction. No other efforts to resolve this situation were applied. How unfortunate!
April 12, 2013
Rated 5 out of 5 by CaptAWSM Great location, excellent staff, beware of cigarette smells
My wife and I always stay at the Sheraton when we visit friends and family in Montreal. However, we noticed that on our most recent stay there was a distinct odour of cigarettes in the bathroom. It was not so bad that we felt a need to change rooms, but it was annoying. The guest services staff immediately offered to change rooms when I described the problem (the offer was declined), and they also sent up a bellman to try to freshen the bathroom with a spray. I appreciated the honesty in the customer service rep's explanation: about limited ventilation in the hotel rooms. Also: the room did not have water bottles or coffee when we arrived...
April 4, 2013
Rated 3 out of 5 by TammyF Small but clean
Very clean, great location; however the room was very small. The bathroom was so small that it was a challenge to open and close the door if you were standing in the wrong place. The worst part was that the hair dryer was so old that it burned a section of my hair completely off! Overall, not too bad though
April 3, 2013