Rated 5 out of 5 by Ross4 Very productive visit
We had a very busy three days with four of us interviewing 8 candidates for two positions.
The staff and facilities were very convenient for us and our guests
March 28, 2015
Rated 5 out of 5 by swin429 Great Experience
First time in Montreal and the Sheraton did not disappoint. Alexandra went above and beyond my additional requests. This property knows how to take care of its guests! Thank you!
March 13, 2015
Rated 2 out of 5 by Hobiesens Not good for business or pleasure
Charge of $15/day for internet is absurd. The suite we booked was not the one we got and we couldn't check in until 19:30.
March 3, 2015
Rated 3 out of 5 by GRP1921 Great Location, Okay Hotel
When checking in there was a very long line. However, I went to the Gold/Platinum line and when one of the staff was free he made a point of ensuring I went next even though someone started to move to him quickly. May seem pretentious, but I will take it given the loyalty to attain the membership status. I was given one of the larger rooms within the room description I booked, but I was not upgraded. While nice, there is nothing fancy about the rooms. Also, while not directly outside the entrance to the elevators I could nonetheless hear them constantly running up and down (I was on the 26th flr). Given the size and how busy the hotel was, the noise never really stopped, regardless of the time of day - this did lead to 4 nights of less than restful sleep. The workout facility is fairly large and rather well equipped.
While the hotel is just okay, the location is great. Close to some shopping and nice restaurants. Bell Centre is right across the street, and so is the metro.
Certainly room for improvement, but I will likely look to stay here again when next in Montreal.
January 31, 2015
Rated 4 out of 5 by danaros Restaurant underresourced
Love the hotel but the restaurant area is poorly resourced in the mornings for breakfast time. There is a long line waiting and the poor hostess and waitresses are running around without a breath.
You need to fix this!
I also don't get my check out receipts often. This visit is the case where I will have to call the hotel to send me the bill.
January 17, 2015
Rated 1 out of 5 by Disappointed913 Elites have better choices in Montreal, Sheraton is a waste of your money
Maybe 20 years ago, this property was top-notch. No longer. Dated is probably the best description I can come up with. It's quite unbelievable that SPG puts this place in the same category as the Westin and the W in the same city. IT IS NOT.
Old cookie-cutter rooms with noisy AC, windows that wheeze, showerheads that consistently don't work (no hot water control, or very little throughput). At least in the past, they had junior suites for upgrades. They're now phasing those rooms out. The past 3 stays have not been upgraded.
Also, in the past, at least the rate was attractive. Then they bumped up my corporate by over 33%! Seriously, you're going to price above the Westin? No way I'm paying more for the Sheraton, it makes no sense.
And, so slow and little in the responsiveness of their Starwood preferred staff. I get zero special treatment as a Platinum. Guests with no status can sneer all they want, but there used to be a point in being an elite member.
SPG in general has gone down the drain the last few years. I'm now considering the other SPG properties in this city and the myriad of other loyalty options in this city. Platinum confers very few true benefits.
January 16, 2015
Rated 3 out of 5 by cd709 Great location but just average
As in the title, the location of this hotel is very good. It was very close to the Bell Centre and shopping.
I am a gold member and this is was the first time that this was not acknowledged nor was I offered an upgraded room (or mentioned that was not upgraded not to availability).
Also, my 3rd night stay (a Sat night), I did not get much sleep due to much noise, partying and people shouting in the hallways. I contacted the front desk but not much difference was made. I explained the situation on check out but the representative said, "I was not here, you can fill out a comments card in your room". I felt this was poor customer service.
January 13, 2015
Rated 4 out of 5 by Flyingtailor Good Stay
Came in early received a nice upgrade to suite. Not a big fan of these big hotel but nice stay quick check in and check out. Oh yes this hotel has the great downtown location cant much better location then this.
December 17, 2014