Rated 5 out of 5 by JWH01 My go-to hotel in Montreal
I've been staying at this hotel when I go to Montreal since the 90s. Overall this hotel is an excellent value, you are in a central downtown location in a major world city for typically about half the price you'd pay in Manhattan. The hotel shows the typical Canadian sensibilities of indoor spaciousness and value in the hotel rooms and shared spaces. The bar in this hotel is particularly welcoming, set up like an extremely large living room on one end where couches and chairs surround a large TV entertainment area where people can socialize and watch sports or other programming. The hotel always seems to be busy, yet never overwhelmed. Room service is good, as well as the pool and exercise areas.
June 26, 2013
Rated 5 out of 5 by SH65 Worth the Money
Great location, friend staff, clean room, and have meet my expectation
June 24, 2013
Rated 5 out of 5 by Randy13 Location
The location of this hotel is very convenient for its proximity to downtown Montreal for dining, night life, shopping, rail station, etc.
June 22, 2013
Rated 3 out of 5 by Persist Average accommodations, great location
Rooms need to be upgraded. Dated.
June 22, 2013
Rated 4 out of 5 by nickki14 This hotel is very accomadating
Great service, people are very nice. Room was always cleaned and stocked!
June 16, 2013
Rated 3 out of 5 by Cynic Little things
FIrst Sheraton/Westin in a long while that hasn't really met expectations.
1] When registering I was asked about Green choices, and opted in. Despite this, the next morning housecleaning showed up bright and early at my door - apparently message didn't get through. I then had to argue with guy at desk at check out for my measly 500 points.
2] I opt for green choices but do need refreshed in room coffee packets - I had to call and they delivered - just one.....
3] WIthout warning the Club Salon was closed to the public one night - private function. No drinks or hors d'oeuvres - again, petty but .....
4] No hot water in BR sink tap (or at least after running for 5 minutes there was still no hot water)
5] Internet - a pain to have to log in again and again, apparently every time my laptop went to sleep or shut down.
6] I registered for a hotel+parking package. At checkout they tried to charge me for parking and then didn't seem to believe me when I told them the package I had registered in under.
June 15, 2013
Rated 5 out of 5 by Ferrari3fan Great staff, great location
The concierge, Ingrid, was very helpful The Club Lounge and Spa staff were professional..Short walk to nightlife on Crescent St.
June 10, 2013
Rated 4 out of 5 by SDRIFT Stay
Recently stayed at Sheraton in Montreal. Was supposed to be for 2 nights but due to a family emergency I had to cut my trip short and return. I called the reception at 2 PM who transferred me to the supervisor Larissa. She said there will be a penalty of 50% of the room rate. I suggested that since the room had not been cleaned for the day, could it be a late departure? She stated that the hotel was sold out and they had to decline people for the stay and hence the penalty. I accepted it, however before checking out, I logged on to the reservation right after my conversation with her to see if she was right. To my surprise the hotel was not sold out and there were plenty rooms available for that day. I did not mind paying the fee but it left a bad taste in my mouth. Will not stay there again.
June 10, 2013
Rated 4 out of 5 by jo999 Associate Professor
Great location; very comfortable
June 4, 2013
Rated 4 out of 5 by Hank88 Great hotel!
Loved the location and the staff. The concierge, Mark, was very helpful and patient with my questions. My 19th floor room faced north and had a beautiful view of Mount Royal.
June 3, 2013
Rated 4 out of 5 by Scottie Nice hotel
First time staying there and it is really well situated. The hotel entrance and bar area are wide open and lovely on a sunny day. Rooms are comfortable and big enough.
June 2, 2013
Rated 5 out of 5 by ken51 This hotel has great staff
I found the staff to be very attentive and meet all my needs in a very professional and courteous manner.
May 31, 2013
Rated 4 out of 5 by CNMapleSyrupYum Good hotel overall, but slooooow Internet access
Le Centre Sheraton was the "host" hotel for a recent conference I attended. Upon check-in, I requested the feather bedding be removed due to allergies. I arrived at my room moments later, only to find someone was already replacing the bedding on both beds! One area for improvement -- increase bandwidth for Internet connectivity, especially since access was "free" to conference attendees staying on property. It seemed almost everyone was checking their emails during the morning hours prior to the convention start time!
May 30, 2013
Rated 4 out of 5 by Traveler520 Well managed Sheraton
Staff were courteous and efficient, hotel was nicely appointed. Breakfast was very good. Appreciated the complimentary internet. Food in lounge was very good.
Desk was awkwardly located at the foot of the bed, and blocked access to the window area. No towel bar to hang bath towels. Wish breakfast was complimentary.
May 29, 2013
Rated 1 out of 5 by alainbnedetti Poor heating system
Heating system woke us 3 times because of noise
May 24, 2013
Rated 4 out of 5 by Omar Storage charges
Your hotel is one of the very few hotels that charges $3 per bag when the guest checks out in time but has a flight later in the afternoon. This is totally out of character for a hotel of this repute.
May 24, 2013
Rated 5 out of 5 by RickEMT Wonderful hotel, centrally located in downtown Montréal
This hotel is everything an upscale grand hotel should be -- great lobby, great pool, great staff, great rooms, and great attention to details. Excellent location for downtown access, Airport Express bus, and Metro.
May 21, 2013
Rated 2 out of 5 by TC12 What happemed to the Sheraton?
The overall quality of the Sheraton in Montreal has dropped greatly. In the top floors you always got glasses not plastic things( that leaked) They used to provided good quality amities (shampoo, hand cream etc.) Now it's the same old. When I made a comment I received a parcel of "stuff" that would sink a battle ship, and two real glasses. I am a loyal user for many years this trip I was very disappointed.
May 13, 2013
Rated 3 out of 5 by JanMac Charging System is Rediculous
I reserved a room with a friend on my SPG number and was billed the full deposit. The roommate was given credit for half the deposit causing issues at check-out. She registered with SPG on arrival and was recognized as the primary guest from then on. Staff ignored my 5 year history and my name. I checked in early and the full cost of the room without the sharing or deposit, plus "incidentals" was processed on my credit card tying up my full credit available. Undoing this fiasco at check-out was time consuming and almost impossible. We stood at the checkout for about 45 minutes will no offer of a chair despite my saying that I could not stand that long. I expect much more from Preferred Guest membership.
May 9, 2013
Rated 5 out of 5 by marieMac my night at the Sheraton Centre.
It was good. I had a decent enough room.
May 7, 2013
Rated 5 out of 5 by Duke Excellent Location and updated features
Location is ideal right in the heart of downtown Montreal.
Frienly staff and the nearby and on site amenities were great.
May 6, 2013
Rated 4 out of 5 by OttawaTraveller Great pool and spa! Great location!
The Sheraton Montreal is in the perfect location for events at the Bell Centre. The atmosphere in the lobby bar was perfect, as was the food and drink available, and the service was prompt even after a hockey game. We upgraded to get access to the Club lounge and it was worth it. The evening appetizers and the continental breakfasts were plentiful, and the staff were attentive.
May 5, 2013
Rated 3 out of 5 by HfromNY fine until.....
Stayed at this hotel this past week for work. Everything was fine until the day before I left. I came back to my room and my phone charger was missing. Called the front desk that night and they said that they would call me back in the AM and leave a message. They didn't. I called in the morning for a follow-up and they said they'd call me back in an hour. They didn't. Went downstairs to check out and had the front desk call. Denied removing anything. With the amount of money I'm spending on this place, do you think I'm trying to be shady about a phone charger that was clearly plugged into the lamp outlet? I don't like staying at places where my personal items are moved and/or removed from the room.
May 4, 2013
Rated 4 out of 5 by JLac Great Location!
This hotel is pricey but the location is fantastic. Unfortunately the downfall is there is no free WIFI. They say it is available in the lobby but it is terrible. When you pay the $15 for WIFI it only works on one device. The rooms are spacious and clean. The bar is a nice feature.
May 4, 2013
Rated 4 out of 5 by Justme Montreal - a second home
I have stayed in this hotel for a cumulative number of nights in excess of 200 over the past years. This past year I have about 140 nights.
This hotel is like a comfortable pair of old shoes. Nothing shiny but comforting. For the most part the staff and great.
The Heating and Air-conditioning is not great. Many of the units sound like jet planes taking off. That said if you get one of the rooms with a moderate sounding unit you are good.
The gym is one of the best gyms in a hotel I have come across.
I keep staying here as it is a good balance of value and comfort.
May 3, 2013
Rated 5 out of 5 by Bren Home Away from Home
Friendly staff welcomes you upon arrival; room was bright and clean; felt like home away from home feeling; very inviting and restful.
May 2, 2013
Rated 2 out of 5 by jojo This was a very disappointing experience
I would not recommend this hotel. Staff were not very helpful. The room was hot, the air conditioner made a tremendous amount of noise. I was amazed when I pulled in and left with lots of luggage and the bellman simply watched. Did not even offer to help. It was quite stunning for a hotel in a chain that usually performs much better than this.
May 1, 2013
Rated 5 out of 5 by Kyle My home away from home!
I have been staying at Le Centre Sheraton for many, many, years and can honestly say that its the ONLY place to stay when visiting the Montreal area!
The entire staff is incredibly friendly and their willingness to ensure your stay is perfect is beyond comparison.
I'd also highly recommend upgrading to the Club Level which will give you access to the private lounge; it's the perfect place to start and end your day!
April 29, 2013
Rated 5 out of 5 by jtravel22 Great hotel
This hotel is in an excellent location, the staff is very friendly and helpful, and the beds are so comfortable - had a great night's sleep!
April 29, 2013
Rated 4 out of 5 by rosie great rooms, great pool, great location!
I wish there was internet access in the rooms, and/or that there was more lounge space for internet use in the lobby
April 29, 2013