Rated 5 out of 5 by Cheryl44 Wonderful stay!
Great hotel in all aspects, but the beds & pillows were the most comfortable I've slept on in a hotel in years. No complaints!
February 3, 2014
Rated 1 out of 5 by Robert63 Business Unfriendly
Our client asked us to change a dinner venue to the airport area from downtown due to a snow storm. Accordingly, we made reservations at the Sheraton Airport and tried to cancel our reservation here. This hotel refused to accommodate and kept our money.
December 21, 2012
Rated 4 out of 5 by noyb Extra fees
Found a variance between hotels in the same chain! In Toronto, a busy downtown Sheraton hotel, it was easy to find the front entrance-I walked past it in Montreal because it looked to be a locked door-went around to the back where the car park was. The taxis and limos come in there, so all the bell men and door men are concentrated there. I find that the lobby is all geared toward that side of the business. My taxi had dropped me at the front door-I don't know if he was new...
Toronto has free internet in the room-I felt 'nickel&dimed' in Montreal-almost $15 for one day's service. Seriously...much less expensive hotels have free internet options.
Another comparison between this hotel and others in the chain-at the end of the meetings, I needed to leave promptly, so got my late checkout, and needed to leave my bag somewhere secure. The bellman promptly informed me that it would be $3.00 flat fee, and he would expect a tip as well! I opted to take it with me-all other Sheraton hotels I have used, this has been a free, tipped service.
February 15, 2013
Rated 2 out of 5 by Perl4999 Tough Stay
The room i reserved was not avail, received a very small room. The walls were so thin I could hear the person in the next room coughing and snoring.
January 24, 2014
Rated 3 out of 5 by Sparky Great location,
The bathroom was not cleaned very well. The toilet is dirty on the outside of the bowl and there was old soap left in the shower when I arrived in the room (1905). The restaurant and bar areas are very good and the food was better than most hotels.
April 17, 2013
Rated 5 out of 5 by VPCollege Hotel met all expectations
Our recent visit to the Centre Sheraton Hotel in Montreal lived up to all our expectations. This was our seventh (7th) visit to the hotel and it continues fulfill our wishes. Great location for walkers in downtown. Look forward to our next stay.
July 20, 2013
Rated 4 out of 5 by Obodo1 Missed wake up call
It was very comfortable hotel however I did not get the 6 am wake call I requested.
February 9, 2014
Rated 2 out of 5��by Dbrown90 poor cleanliness, staff was ambivalent
Sheraton is not up to par with other business travel hotels. Rooms are not clean, noisy and dated. The one saving grace for Sheraton is the Sheraton Club. It is almost worth staying there just to be able to relax on 37th floor.
September 24, 2013
Rated 5 out of 5 by Francois1988 great location
comfy beds and nice gym and right near Bell Center and great restaurants.
February 6, 2014
Rated 4 out of 5 by Moffat2013 Done Deal
Seems like evry time, I check in at the Sheraton. They treat me with first class status.
Some times I think I am running for office (politics).
Bottom line... Keep on doing your thing, cannot go wrong with first class expectations.
March 8, 2013
Rated 4 out of 5 by Gracey Awful Menu
It is a good hotel with a very bad restaurant. The menu is awful and your staff knows it. I asked about one sandwich and was told that it was soggy, iasked about the french onion soup and i was told that it was OK. It was barely OK
February 7, 2013
Rated 4 out of 5 by Sahibm Week end stay
Checked in around 4pm. The agent was very pleasant by asking about my personal request to put me as high as possible. I was offered SPG floor with a nice of Montreal. Rooms are renovated and really nice, clean and fresh looking.
October 21, 2011
Rated 5 out of 5 by MJGH Always a good nights sleep
I stay here almost every other week, and I am never disappointed. Beds are very comfortable, staff is freindly and all areas are clean and well maintained.
Would suggest to any traveller looking for a good stay downtown.
July 25, 2013
Rated 5 out of 5 by 228Gloria Always a pleasure!
The only disappointing part was when I went to the Picadilly shop and the clerk seemed to go out of her way to ignore me. Ended up walking out.
Every other staff member I came in contact was superb
November 22, 2013
Rated 5 out of 5 by Luvstotravel 2nd Visit as Good as the 1st!
We loved this hotel on our 1st visit to Montreal and were not disappointed on our return visit. The location is perfect and the rooms are clean & comfortable. Staff is welcoming & knowledgeable. The common areas shine!
July 20, 2013
Rated 3 out of 5 by smithville99 An outhouse for a bathroom
Checked in a 1:00am. Toilet flusher was broken. Toilet had someone's deposit in the bowl. Shower was covered in hair. Called downstairs to book a repair and cleaning. No willingness to move me or compensate for mess.
July 8, 2013
Rated 5 out of 5 by RickEMT Wonderful hotel, centrally located in downtown Montréal
This hotel is everything an upscale grand hotel should be -- great lobby, great pool, great staff, great rooms, and great attention to details. Excellent location for downtown access, Airport Express bus, and Metro.
May 21, 2013
Rated 5 out of 5 by Lifetimer Home away from Home
This property is perfect.
The staff is outstanding
The location is central
The food is amazing, especially the rack of lamb - room service
They pay extra attention to every need
I always stay here when in Montreal
August 4, 2013
Rated 3 out of 5 by Gloria Not up to standards
Charge discrepancies made three times. I'm still calling from Toronto to rectify Internet charges that were charged four times. No fan for bathroom. The thermostat was broken and was fixed after three phone calls.
March 12, 2013
Rated 5 out of 5 by Wally416 Friendly staff
We enjoyed the close proximity for shopping and hockey. The staff made us feel very welcomed and comfortable. Many thanks, we will return.
January 6, 2014
Rated 5 out of 5 by MLBROWN3 Wonderful friendly staff
The staff went out of their way to be sure that our needs were met. The concierge, Maria, was so helpful in finding us places to eat. She printed out the address and gave us maps and alternatives.
October 10, 2013
Rated 4 out of 5 by ATMense Business conference
this hotel is reasonably priced and central to both the conference center (2 metro stops away) and many shops and stores. The staff were very attentive and the room service was excellent with good food.
August 11, 2013
Rated 2 out of 5 by Ethy Heavy dust in the room
I found a lot of dust in my room (on top of the clock for exemple) and while taking a shower, I notice that the vent was full of a thick dust - It seemed that it has not been cleaned in years!
October 21, 2013
Rated 4 out of 5 by Gumby Hotel's location is ideal
The hotel was centrally located and walkable to many night spots in Montreal including St Catherine and Eaton Centre. Room was clean and comfortable. TV has all inputs available (HDMI, RCA, SVGA, etc.).
April 3, 2013
Rated 4 out of 5 by Omar Storage charges
Your hotel is one of the very few hotels that charges $3 per bag when the guest checks out in time but has a flight later in the afternoon. This is totally out of character for a hotel of this repute.
May 24, 2013
Rated 5 out of 5 by Jan2014 Lounge
Joanne was incredible working the lounge. Excellant service!
January 24, 2014
Rated 5 out of 5 by AF284 perfect place to stay in Montreal
recently stayed this past weekend .. for a quick trip to Montrreal ... this hotel is perfect - for location, comfort, service ..
and upgrade to the club level if you can .. it's worth it ..
February 20, 2013
Rated 4 out of 5 by AM2013 Montreal's finest
This is a great hotel with an excellent team ensuring the best for the guests. Great getaway hotel. Amazing location to venture Montreal by foot. Walking distance to Museums.
September 4, 2013
Rated 4 out of 5 by Hank88 Great hotel!
Loved the location and the staff. The concierge, Mark, was very helpful and patient with my questions. My 19th floor room faced north and had a beautiful view of Mount Royal.
June 3, 2013
Rated 4 out of 5 by Sophableboo12 Perfect family week end
We had a great time at The Sheraton on the week end. Fabulous location for enjoying downtown Montreal! Beautiful fitness facility and pool area. My children loved the pool!!
February 11, 2013