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Family Plan Policy

Children 17 and under sleep free in existing room bedding.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4 out of 5 by 428 reviewers.
Rated 3 out of 5 by Little things FIrst Sheraton/Westin in a long while that hasn't really met expectations. 1] When registering I was asked about Green choices, and opted in. Despite this, the next morning housecleaning showed up bright and early at my door - apparently message didn't get through. I then had to argue with guy at desk at check out for my measly 500 points. 2] I opt for green choices but do need refreshed in room coffee packets - I had to call and they delivered - just one..... 3] WIthout warning the Club Salon was closed to the public one night - private function. No drinks or hors d'oeuvres - again, petty but ..... 4] No hot water in BR sink tap (or at least after running for 5 minutes there was still no hot water) 5] Internet - a pain to have to log in again and again, apparently every time my laptop went to sleep or shut down. 6] I registered for a hotel+parking package. At checkout they tried to charge me for parking and then didn't seem to believe me when I told them the package I had registered in under. June 15, 2013
Rated 3 out of 5 by All Club Room experiences should be the same All club room and lounge access privileges and amenities throughout the Sheraton system should offer guests the same quality experience. This is not the case in Montreal compared to Frankfurt where I stayed in March 2014. Frankfurt was much superior to Montreal in every way. April 28, 2014
Rated 4 out of 5 by Had a nice stay 15 minute taxi ride to/from the airport. Comfortable clean rooms in downtown Montreal. Front desk staff was very friendly and professional. Would have been nice to have wifi in the room. July 13, 2014
Rated 4 out of 5 by housekeeping was a great help Have spent many times at Sheraton. this time the housekeeping staff stood out. I left something in my room and housekeeping was able to pick it up for me and I was able to retrieve my item. Housekeeping made this stay better than all the other times I have stayed at the Sheraton April 7, 2014
Rated 2 out of 5 by Tiny room & Billing issues SPG king size room was so small. Could sit on toilet and turn on sink & shower in bathroom. Our credit card was charged twice for full billed amount. Hotel said we weren't but our bank account clearly shows we were. Very unhappy we used 6,000 SPG points on this unsatisfactory stay. March 17, 2014
Rated 4 out of 5 by Location and Comfort It was a very comfortable stay. The staff were welcoming and hospitable. Even a smile makes the guests feel good. At Sheraton it was more than a smile. July 23, 2014
Rated 4 out of 5 by Horrible check in experience I love this hotel and have stayed here often for both work and pleasure. This is the first time I've had a bad experience. An issue at check in was very poorly handled with the check in manager being arrogant and rude. It cast a negative light on weekend. Very disappointing. April 14, 2014
Rated 4 out of 5 by Great Location! This hotel is pricey but the location is fantastic. Unfortunately the downfall is there is no free WIFI. They say it is available in the lobby but it is terrible. When you pay the $15 for WIFI it only works on one device. The rooms are spacious and clean. The bar is a nice feature. May 4, 2013
Rated 5 out of 5 by Great Stay First trip to Montreal and first stay at a Sheraton Hotel. The hotels location was excellent and staff were friendly and efficent. The hotel was spotless. Club room was fantastic. Was able to delay check out for several hours to tour old Montreal. Will be back for a longer trip. August 5, 2013
Rated 5 out of 5 by this hotel has good staff the hotel is a very clean and has all the resources that clients need. Also has great staff and welcoming. July 28, 2014
Rated 4 out of 5 by The hotel's rooms are very comfortable The rooms are a refuge after a long tiring day whether on a business trip or after walking the streets of Montreal for tourism. Room service is incredibly fast and timely and the staff courteous! July 2, 2014
Rated 5 out of 5 by Most recent stay in Montreal As usual, my last stay in Montreal was a great success, in part due to the staff at Le Centre Sheraton (LCS). The front desk, bar/lounge, guest services, and concierge were all very friendly and helpful to me. I look forward to my next visit and will definitely stay at LCS. September 12, 2013
Rated 5 out of 5 by Great hotel. Great location. This is a wonderful hotel. Staff is friendly and great facilities. My only disappointment is Internet is not included and at a steep price. July 20, 2014
Rated 4 out of 5 by Central Downtown Gold SPG guest was offered 250points or a drink at the bar & checked out at 4pm. Hotel charged for wi-fi in room and $24 parking in the garage. We stayed in cleaned roomy double beds & large bathroom for family of 4. The location was safe to walk to shops & restaurants. August 13, 2013
Rated 5 out of 5 by Great and friendly staff Beside being very comfortable, I found the staff extremely accommodating. I needed work done on my pants that ripped during the meeting, they picked the pants up and fixed it nicely and laundered it for me at a very reasonable price and very quick as well. Thank you. January 13, 2014
Rated 4 out of 5 by overall,... room looked renovated since last visit,.. modern, sleek,.. bed, as always, is "perfect ! all great except TV reception was "iffy",.. movie selection "limited",... and due to holiday season, rooftop bar was occupied,.. staff is great,...even had Christmas carolers !!! December 19, 2011
Rated 3 out of 5 by Bad Service The housekeeper NEVER remove the garbage from my room. Because I was on business in the morning I was in a rush to leave, i would leave the iron out, they NEVER even put it back. I cancel my delta reversation to stay at this hotel and I was not happy during my stay. March 29, 2013
Rated 4 out of 5 by Checking in Check in stated 3 pm, we did not get into our room till 4:30 pm, disappointed, but the rest of our staff was great. Exciting city to visit, shopping, eating and sightseeing Thank you June 30, 2014
Rated 4 out of 5 by Review Overall, the service was good. The pop machine on the 15th floor close to room 1509 was broken. I tried at least 3 or 4 times to put $2.25 in to get a pop or juice and it didn't work. It was not out of stock and I tried getting my money back and it didn't work. December 14, 2013
Rated 5 out of 5 by great stay we had a great stay especially liked the hotels green plan the in room safe battery was dead when we arrived but was fixed very quickly after we reported it July 7, 2014
Rated 5 out of 5 by One of the best hotel experiences I stayed 9 nights at Le Centre Sheraton Montreal, and was completely impressed. The staff were outstanding - helpful and friendly and the hotel was extremely clean. Of course, the matress is fantastic. This is the hotel I will stay at when I'm in Montreal. September 21, 2013
Rated 5 out of 5 by First Class Service Sheraton Montreal Always the best service of any hotel at the Sheraton Centre in Montreal. The staff is always friendly, the accommodations great and they really go out of their way to make me comfortable. Their staff go the extra mile. Love staying there. Richard April 4, 2014
Rated 1 out of 5 by Business Unfriendly Our client asked us to change a dinner venue to the airport area from downtown due to a snow storm. Accordingly, we made reservations at the Sheraton Airport and tried to cancel our reservation here. This hotel refused to accommodate and kept our money. December 21, 2012
Rated 4 out of 5 by Extra fees Found a variance between hotels in the same chain! In Toronto, a busy downtown Sheraton hotel, it was easy to find the front entrance-I walked past it in Montreal because it looked to be a locked door-went around to the back where the car park was. The taxis and limos come in there, so all the bell men and door men are concentrated there. I find that the lobby is all geared toward that side of the business. My taxi had dropped me at the front door-I don't know if he was new... Toronto has free internet in the room-I felt 'nickel&dimed' in Montreal-almost $15 for one day's service. Seriously...much less expensive hotels have free internet options. Another comparison between this hotel and others in the chain-at the end of the meetings, I needed to leave promptly, so got my late checkout, and needed to leave my bag somewhere secure. The bellman promptly informed me that it would be $3.00 flat fee, and he would expect a tip as well! I opted to take it with me-all other Sheraton hotels I have used, this has been a free, tipped service. February 15, 2013
Rated 3 out of 5 by At Sheraton Montreal for Conference Large conference rooms. As a single traveler I had a room with 2 double beds (nuisance). After checkout I had to pay $6 for storing my bag for an hour and a half. Never came accross that. SHOULD BE A SERVICE. June 6, 2014
Rated 3 out of 5 by Average Stay Average stay in a somewhat tired hotel. August 1, 2014
Rated 5 out of 5 by Nice place to stay Staff was friendly and helpful, room was clean and easy to access, loved the fast elevator, did not eat in the hotel as prices were a bit steep for food July 6, 2014
Rated 5 out of 5 by As comfy as it gets Your beds are sooo comfortable, it's like sleeping in the arms of Morpheus! July 25, 2014
Rated 3 out of 5 by Great location, The bathroom was not cleaned very well. The toilet is dirty on the outside of the bowl and there was old soap left in the shower when I arrived in the room (1905). The restaurant and bar areas are very good and the food was better than most hotels. April 17, 2013
Rated 4 out of 5 by excellent location in downtown Montreal for business, near of everything July 31, 2014
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