Rated 3 out of 5 by Cynic Little things
FIrst Sheraton/Westin in a long while that hasn't really met expectations.
1] When registering I was asked about Green choices, and opted in. Despite this, the next morning housecleaning showed up bright and early at my door - apparently message didn't get through. I then had to argue with guy at desk at check out for my measly 500 points.
2] I opt for green choices but do need refreshed in room coffee packets - I had to call and they delivered - just one.....
3] WIthout warning the Club Salon was closed to the public one night - private function. No drinks or hors d'oeuvres - again, petty but .....
4] No hot water in BR sink tap (or at least after running for 5 minutes there was still no hot water)
5] Internet - a pain to have to log in again and again, apparently every time my laptop went to sleep or shut down.
6] I registered for a hotel+parking package. At checkout they tried to charge me for parking and then didn't seem to believe me when I told them the package I had registered in under.
June 15, 2013
Rated 5 out of 5 by Wilson14 Great Hotel
This hotel is one of the best that I have stayed in in Montreal. The facilities are top notch and the staff is very professional and courteous. The lounge is very comfortable and grand.
April 3, 2014
Rated 4 out of 5 by JLac Great Location!
This hotel is pricey but the location is fantastic. Unfortunately the downfall is there is no free WIFI. They say it is available in the lobby but it is terrible. When you pay the $15 for WIFI it only works on one device. The rooms are spacious and clean. The bar is a nice feature.
May 4, 2013
Rated 5 out of 5 by Hussein50 Great and friendly staff
Beside being very comfortable, I found the staff extremely accommodating. I needed work done on my pants that ripped during the meeting, they picked the pants up and fixed it nicely and laundered it for me at a very reasonable price and very quick as well. Thank you.
January 13, 2014
Rated 5 out of 5 by John3024 Great Stay
First trip to Montreal and first stay at a Sheraton Hotel. The hotels location was excellent and staff were friendly and efficent. The hotel was spotless. Club room was fantastic. Was able to delay check out for several hours to tour old Montreal. Will be back for a longer trip.
August 5, 2013
Rated 5 out of 5 by Rick080605 Most recent stay in Montreal
As usual, my last stay in Montreal was a great success, in part due to the staff at Le Centre Sheraton (LCS). The front desk, bar/lounge, guest services, and concierge were all very friendly and helpful to me. I look forward to my next visit and will definitely stay at LCS.
September 12, 2013
Rated 4 out of 5 by Trang2013 Central Downtown
Gold SPG guest was offered 250points or a drink at the bar & checked out at 4pm. Hotel charged for wi-fi in room and $24 parking in the garage. We stayed in cleaned roomy double beds & large bathroom for family of 4. The location was safe to walk to shops & restaurants.
August 13, 2013
Rated 4 out of 5 by tb0674 Review
Overall, the service was good. The pop machine on the 15th floor close to room 1509 was broken. I tried at least 3 or 4 times to put $2.25 in to get a pop or juice and it didn't work. It was not out of stock and I tried getting my money back and it didn't work.
December 14, 2013
Rated 4 out of 5 by metalboy overall,...
room looked renovated since last visit,.. modern, sleek,.. bed, as always, is "perfect !
all great except TV reception was "iffy",.. movie selection "limited",... and due to holiday season, rooftop bar was occupied,..
staff is great,...even had Christmas carolers !!!
December 19, 2011
Rated 3 out of 5 by xuefeng too old
The location is good. But it is too old.
April 27, 2014
Rated 3 out of 5 by Celestine Bad Service
The housekeeper NEVER remove the garbage from my room. Because I was on business in the morning I was in a rush to leave, i would leave the iron out, they NEVER even put it back. I cancel my delta reversation to stay at this hotel and I was not happy during my stay.
March 29, 2013
Rated 5 out of 5 by NeverTraveltoomuch One of the best hotel experiences
I stayed 9 nights at Le Centre Sheraton Montreal, and was completely impressed. The staff were outstanding - helpful and friendly and the hotel was extremely clean. Of course, the matress is fantastic. This is the hotel I will stay at when I'm in Montreal.
September 21, 2013
Rated 1 out of 5 by Robert63 Business Unfriendly
Our client asked us to change a dinner venue to the airport area from downtown due to a snow storm. Accordingly, we made reservations at the Sheraton Airport and tried to cancel our reservation here. This hotel refused to accommodate and kept our money.
December 21, 2012
Rated 4 out of 5 by noyb Extra fees
Found a variance between hotels in the same chain! In Toronto, a busy downtown Sheraton hotel, it was easy to find the front entrance-I walked past it in Montreal because it looked to be a locked door-went around to the back where the car park was. The taxis and limos come in there, so all the bell men and door men are concentrated there. I find that the lobby is all geared toward that side of the business. My taxi had dropped me at the front door-I don't know if he was new...
Toronto has free internet in the room-I felt 'nickel&dimed' in Montreal-almost $15 for one day's service. Seriously...much less expensive hotels have free internet options.
Another comparison between this hotel and others in the chain-at the end of the meetings, I needed to leave promptly, so got my late checkout, and needed to leave my bag somewhere secure. The bellman promptly informed me that it would be $3.00 flat fee, and he would expect a tip as well! I opted to take it with me-all other Sheraton hotels I have used, this has been a free, tipped service.
February 15, 2013
Rated 5 out of 5 by alexblatnoi As described, would recommend.
Convenient parking. Clean room, pool, gym. I would recommend.
April 20, 2014
Rated 5 out of 5 by Rickey0012 Great hotel with a great location
Great hotel with a great location
April 24, 2014
Rated 5 out of 5 by Trylon2000 Excellent hotel in Montreal
Centrally located in the heart of Montreal, the hotel offers great comfort for business and personal travel.
April 10, 2014
Rated 3 out of 5 by Sparky Great location,
The bathroom was not cleaned very well. The toilet is dirty on the outside of the bowl and there was old soap left in the shower when I arrived in the room (1905). The restaurant and bar areas are very good and the food was better than most hotels.
April 17, 2013
Rated 5 out of 5 by VPCollege Hotel met all expectations
Our recent visit to the Centre Sheraton Hotel in Montreal lived up to all our expectations. This was our seventh (7th) visit to the hotel and it continues fulfill our wishes. Great location for walkers in downtown. Look forward to our next stay.
July 20, 2013
Rated 5 out of 5 by Moha Very good stay
Enjoyed my stay, even though it was short
April 20, 2014
Rated 4 out of 5 by cinsom Great Location
Great location for shopping and Bell Center. Awsome bed and pillows!!
I had a TV issue that was attended to very quickly.
March 31, 2014
Rated 4 out of 5 by Moffat2013 Done Deal
Seems like evry time, I check in at the Sheraton. They treat me with first class status.
Some times I think I am running for office (politics).
Bottom line... Keep on doing your thing, cannot go wrong with first class expectations.
March 8, 2013
Rated 4 out of 5 by Gracey Awful Menu
It is a good hotel with a very bad restaurant. The menu is awful and your staff knows it. I asked about one sandwich and was told that it was soggy, iasked about the french onion soup and i was told that it was OK. It was barely OK
February 7, 2013
Rated 2 out of 5 by Dbrown90 poor cleanliness, staff was ambivalent
Sheraton is not up to par with other business travel hotels. Rooms are not clean, noisy and dated. The one saving grace for Sheraton is the Sheraton Club. It is almost worth staying there just to be able to relax on 37th floor.
September 24, 2013
Rated 4 out of 5 by Sahibm Week end stay
Checked in around 4pm. The agent was very pleasant by asking about my personal request to put me as high as possible. I was offered SPG floor with a nice of Montreal. Rooms are renovated and really nice, clean and fresh looking.
October 21, 2011
Rated 5 out of 5 by Crissy14 This hotel was beautiful
I loved the proximity to the Bell Centre, the comfort of the bed and the room, the friendliness of the staff and the cleanliness of the room.
March 17, 2014
Rated 5 out of 5 by Mik36 April 3
Great staff efficient.
Service level to request
April 7, 2014
Rated 5 out of 5 by MJGH Always a good nights sleep
I stay here almost every other week, and I am never disappointed. Beds are very comfortable, staff is freindly and all areas are clean and well maintained.
Would suggest to any traveller looking for a good stay downtown.
July 25, 2013
Rated 5 out of 5 by Katie42 Montreal Feb 2014
My room was amazing. It was really large with a king size bed and a couch. The bathroom had a large vanity so I could lay out all my things. I can't wait to stay there again.
February 23, 2014
Rated 5 out of 5 by Fanfavorite Great location
Great location. We travelled by train and it was a short walk from train station to hotel. A block away from great restaurants and shopping on rue St. Catherine.
March 4, 2014