Rated 3 out of 5 by Verified Reviewer Hotel is ok. Customer service is bad
The hotel is renovated and it looks a lot better but the customer service is extremely slow. There should be more people working here and services should be faster. Valet is at high volume and can't take calls. Try don't know how to deal with volume when it's a volume hotel.
September 25, 2016
Rated 5 out of 5 by Debi55 Gracious Staff
We stayed in this resort for a Conference. We were very pleased with our rooms, although the bathrooms were somewhat small, especially the shower area. The staff was completely attentive to our needs, and responded to our requests quickly and efficiently. We had a great view of the Disney fireworks each night. Our only wish is that the resort (Dolphin) had a coffee shop for carry out breakfast sandwiches, etc. The Conference facilities were nice, and clean. I would caution everyone to bring a sweater though - the resort is kept on the cool side!
September 13, 2016
Rated 1 out of 5 by MattInSoCal Not recommended for those with allergies or not liking dingy rooms
I booked the Dolphin for two nights at the end of a business trip in the area because I had always wanted to stay on property and the Dolphin was one of my prime choices to try for years. My first choice, the Contrmporary, didn't have a room in the main tower to accommodate my party of one.
On arrival I was stunned by the $20+tax fee for self park and $28+ for valet. The check in was very courteous and efficient and the desk person went out of his way to recognize my Starwood membership.
I was in room 3007 but wasn't entirely sure it was the right one because the door was stuck like it was painted closed, and I had to crash into the door to open it. Looking at the inside of the door, the handle was pointing almost straight to the ground. The room was a small, dingy, dated in both furnishings and decor with a nice view of the waterway outsides do an air conditioner that was reasonably quiet and kept the room cool. I've stayed in worse (about 75 room nights a year, mostly for business), and for a passholder rate of under $150 (but almost $200 with fees and taxes [but not parking] added on) it seemed to be a good price.
I had to leave after the first night because I had a severe allergic reaction to something environmental in the room. Though I was offered to be moved to another room that was renovated I did not dare risk it. Really all that was going through my mind was to get out of the hotel as soon as possible (I was better a couple hours later out in the sun). "As a courtesy" the early departure fee was waived but no other concession was made, though I did mention and repeat led that I slept very poorly due to the very bad sinus congestion I experienced. Further, a $73 dining charge had been posted to my account for a hotel restaurant (I ate in EPCOT that night and paid cash), and after I checked out an additional day's parking was added, which I had to call and sort out, further adding insult to injury.
With all of that, I was really soured on the Sheraton properties at Disney World. I almost certainly will not stay there again, and won't recommend it to others unless they go through a thorough update.
August 30, 2016
Rated 5 out of 5 by Debbie185 This hotel have great service.
American Postal Workers Union Convention was held. It was a successful conference. I truly enjoyed my stay.
August 27, 2016
Rated 5 out of 5 by Sophie0926 Relaxing and fun
I stayed in a grand deluxe room which was clean but smaller than the one at the swan. I had a great view and was able to check in and check out quickly despite the long line from the people staying for the convention. There was a mishap regarding the credit card I put on file for incidentals. I wasn't able to get a manager and decided to have starwood contact the hotel. I was told by a starwood representative that the manager on duty would contact me and he did...3 days later. I wasn't expecting the manager to contact me 3 days after I checked out, but I got a sincere apology regarding the mistake and he made up for it and then some. The staff at the front desk was very nice and accommodating. I plan on staying again during the holidays.
August 25, 2016
Rated 5 out of 5 by VeryGoodPointsStacey Wonderful Sheraton post Renovation
I am so happy that I returned to the Dolphin after many years to find it being renovated. My room had been renovated and was very nice. In fact, it was significantly better than any other Sheraton I've stayed in for quite a long time. I'm very picky and have stayed at hundreds of SPG hotels and with the renovation this is a great spot!
It's a great hotel for a Disney vacation and offers such convenience with the boat to Epcot and Hollywood Studios, busses to the other parks and shopping areas and plenty of on-site amenities.
I don't have kids, but I did notice that they have an adorable program where you can drop off your kids stuffed animal while you go to the park and the stuffed animal will be photographed around the property before your kid returns to pick it up. Cute benefit.
I got a great room with a balcony that had a view of the Epcot fireworks, that was such a treat and I was thrilled to have that experience!
As a platinum member, you might not be upgraded to a suite, but you'll find many other great benefits (I loved that the resort fee was waived! IMO that's one the best perks!)
July 13, 2016
Rated 1 out of 5 by Farrah27 Stinky hotel
Please change the carpeting and furniture! Hotel is gross especially dolphin
June 25, 2016
Rated 5 out of 5 by MackinawMouseketeer Best Location & Amenities Available at WDW!
If your looking for the best place to stay at WDW, look no further! The Dolphin offers the greatest location for accessing all of the parks with ease. Plan your stay long enough to take a break from the parks to thoroughly enjoy the Dolphin pool and cabana areas which are awesome. The food is by far the number one feature as all of the restaurants are excellent and a welcome change from the typical park grub. The Fountain and The Fresh Mediterranean Market were our personal favorites.
June 13, 2016