Rated 2 out of 5 by MTLB Disappointed for the second time!
We've stayed at this hotel a few times, and it used to be a very nice clean hotel. But the last 2 stays (Dec 2012 and April 2013) were very disappointing. The room was extremely humid and smelled very musty. We complained in Dec 2012 and they moved us to a new room, which was better than the first, but still humid and smelly. This time (April 2013), same problem. They offered to move us to a new room, but that room was as humid and smelly as the first room. So we ended up with a dehumidifier in the room to try to take out some of the humidity and smell. It helped some, but was still uncomfortable, and was inconvenient to have to emply the bucket every 4 hours, and was noisy. Also, the carpet and tile floors were dirty. In fact, the grout in the bathroom was mostly black! This hotel is in a very convenient location for getting to Epcot and Hollywood Studios, but it needs to be redone. We will not stay there again until they redo the rooms and take care of the humidity and smell problem. Very disappointing stay!!
May 5, 2014
Rated 4 out of 5 by Terrie59 Location
Very affordable for the location
May 13, 2014
Rated 3 out of 5 by MJS653 March 10 - 14, 2014
Overrall the room was clean however the phone did not work, the alarm clock was not set to the proper time and there was no hotel information in the room other than the room service menu. I tried to resetf the clock and all of the print on the buttons was worn off so I was unable to figure out how to set it. I called and let someone know about these issues and the only thing that they attempted to fix was the phone. When I am paying $250 per night I should be able to expect that the small details are taken care of too.
March 15, 2014
Rated 4 out of 5 by ConferenceMay2014 7021 Room number
They were doing maintenance above my room it was nosey from noon until 5 pm daily.
May 12, 2014
Rated 2 out of 5 by Karen5 Disappointment at Dolphin
Don't let the looks of the outside or lobby fool you - its a dump and not worth the price. The first day here I called the second I arrived in my room because it smelled musty (I've never called like this at a hotel). If you blindfolded me and brought me in this room I would have guessed a dumpy motel room in Podunk. The rug was threadbare, the shears were ripped and there were days it was after 2:30 pm and my room still was not cleaned! Finally when they changed my room, the nw room smelled as if its previous occupants had bathed in a bad smelling hair gel product! This is just shocking given Dolphin is a Starwood hotel on Disney property. Everyone there was nice, but I will not intentionally be staying at the Dolphin again.
August 6, 2013
Rated 4 out of 5 by BeautifulCloud convenience and comfort
We will definitely stay here for our next vacation.
1. we don't drive, so the dolphin allowed us access to all parks via bus shuttle and boat shuttle with between 7 to 15 minute commute. No parking issues, no rental or gas issues!
2. There was access to amenities nearby such as a man made beach, pools, and hammocks!
3. Not noisy at all! - lively but calm.
The rooms themselves were a bit lacking. Our rooms were upgraded to the lake view but we were in closed corner L of the resort, so we only saw the corner of the lake and that is only if we veered to the corner of the window. Because of this, there was barely any sunlight into the room.
Overall, an excellent experience and will definitely be here again when we go to Disney!
May 17, 2013
Rated 4 out of 5 by marckroark Swan Flying Above and Beyond
I had a confirmed reservation at The Swan using the Starhot rate but when we got there, we were moved to The Dolphin, when I expressed my disappointment because I already was at The Dolphin and wanted to check out The Swan, I felt Michelle (or Melissa's) sincerity in the apology and went to upgrade my reservation into a Suite and comped the night including the parking. The front desk staff at The Dolphin (bryan/richard) were so pleasant and cheerful trully worthy of a Disney recognition. However, the food service and quality at Picaboo cafe needs to be elevated. No fork and knives available at 11 a.m. on that visit, the wait period is so long and the food prices needs review coz it is expensive even with the Starhot discount.
August 10, 2012
Rated 3 out of 5 by Grammiecj Disappointed
The Dolphin has always been our go to hotel while staying in Orlando, and it's always been great but...don't go when they have a convention or large function because their staff can't manage the needs of the other guests. This visit was disappointing.
May 5, 2014
Rated 5 out of 5 by Raptor14 Excellent hotel staff
The hotel met all of my expectations and more. Very professional staff. Service was excellent. Plan on going back next year..
May 10, 2014
Rated 4 out of 5 by Albertini699 Good hotel, overpriced valet
While the hotel and the ammenities were good, I was disappointed to be charged $23 per day for valet parking. While I don't mind paying, on the date of my checkout, I was told by valet that they could not bring my vehicle to the pickup area unless I hand delivered the valet ticket to the window. I had called the four days prior, multiple times (as instructed) and the car was waiting each time. On checkout date, with all my luggage and 6 year old daughter, I was told it was too busy, yet when I arrived downstairs, there was not a single car waiting nor was there any people other than hotel staff standing around. For the price paid for valet, I was shocked and told by valet staff that there was nothing I could do. Sorry to hear that
December 10, 2013
Rated 4 out of 5 by Bronzemaker Amazing Service
I wanted to give special mention to Joe and Carol (our servers) at Shula's Steakhouse at the Dolphin Resort. I was having a very important and sensitive business dinner with a new partner during my stay. Both Joe and Carol were extremely pleasant and professional, but were also sensitive to the nature of our meeting. They conducted themselves with grace and dignity that both I and my new business partner found to be exceptional and indicative of a 5 star restaurant. We travel the world and know what 5 star service is... Joe and Carol aced it! Thank you.
December 18, 2013
Rated 3 out of 5 by DCB206 Hotel is Convenient but Service Was Subpart
I had reservations for months, including a crib. I got to the hotel early around noon and was given a room right away (great job), and they said a crib would be sent up. When I returned from EPCOT at night, my baby was sleeping in stroller, but no crib at the room, then it took forever for the crib to be sent. The hotel said they would "make it right" but did not. However, I have stayed at this hotel before pre-baby and the facilities are good, and location is great.
April 7, 2014
Rated 2 out of 5 by critterhouse2 Bad Experience
When checking in we were told the computers were down and nohting was mentioned on where we could wait and no comps were given. Trying to leave the self parking the hotel room key did not work to lift the gate and when we called the service for help the lady who answered the phone was rude. During our stay in jan 2014 the room key and parking was an issue, we could not leave the self parking. We have stayed at this hotel several times a year and our experience just keeps getting worse
March 31, 2014
Rated 4 out of 5 by Bicky Slow housekeeping
After returning from a long day at one of the Parks we found our room had not been serviced yet this was at 4:45 in the afternoon. Instead of being able to relax we made up the beds and left again to wait on the room. When we returned again the trash had been left, no clean towels, no coffee and the floor had not been touched. The only way we knew that the room had been serviced were the dirty towels were gone ,well at least most of them one was left on the floor by the door. Other then this the stay was very comfortable and the staff pleasant and helpful.
November 11, 2012
Rated 2 out of 5 by LGia128 Not to Happy
I came with my sisters and we checked in we had 3 rooms. My one sister paid for 2 rooms and I paid for 1. When we got there my address was my sisters and it said that I booked 2 rooms. It was very confusing. After we figured it out we were told our rooms were not ready. Not a problem as we have stayed on Disney property before and we knew to expect that. So we went to Hollywood Studios. For some reason I checked my debit card and realized that the hotel held 100.00 for each day at the hotel. We were never told about it. To top it all off we came home the next day and my account was not credited until 3 days after I ARRIVED home. Very disappointed. There are too many other hotels on Disney property. I don't need that aggravation.
November 27, 2012
Rated 2 out of 5 by McKenzie123 Room floors filthy.
Took a picture of the filthy floor in vanity area and marble strip into bath floor. Yuk.
Thought the idea of a mandatory amount of money (14.00) for two bottles of water each day was ridiculous.
Hotel room was not what I would expect from a Disney Resort.
May 4, 2014
Rated 3 out of 5 by NotWellRested Stay at the Dolphin was not worth the $$$
The staff was great. The room was okay. The bed was horrible - it was wedged like a 'V' so my wife & I kept rolling in to each other all night. The water pressure in the shower at times was very low flow. One of the onsite restaurants, Picabu, had food that was over priced & lukewarm. For breakfast I paid $12 for 2 eggs, bacon, muffin, and a soda. The eggs & bacon were kind of cold & the muffin could be used for a hockey puck. For $5 and a 10 minute drive I could have been doing much better (probably half price with my family of 4).
The WIFI didn't work either. Waited for a little while for tech support but hung up.
The staff was nice but this place is not worth recommending - could do much better for half the price else where.
January 1, 2013
Rated 5 out of 5 by tomlou76 Rating your Hotel
We had a great stay and could watch the fireworks when we were in. I don't know how we kept receiving pizza advertisments in our room one was dropped off at 1:30a.m., I question what was someone doing in the halls delivering them? One evening I put a door stop on the door the corner where the door opens and it was gone in the a.m. The fixtures in the bathroom need updating. The water took terribly long to warm up. The heater was not working completely well.
How can I not mention an employee if he was so exceptional (Moe the Bellman), that is what makes your hotel rated so highly if you had more of those types of employees.Your employees make your hotel, if they are bad you have a bad hotel, if they are good you have a good hotel.
December 19, 2012
Rated 5 out of 5 by Sfrtvd A very nice place to stay
You will not be disappointed with this hotel. Very convenient to get around, top notch
May 10, 2014
Rated 4 out of 5 by Deb2013 Highly Recommend
Although there was a mix up with one of my rooms upon arrival (I booked two rooms), the staff did everything they could to make me and my family comfortable. They worked to give me extra points for my inconvenience and helped me with anything I needed.
This hotel is conveniently located on Disney grounds and has a great pool and children's facility.
We had a wonderful time and a great stay!
April 21, 2014
Rated 5 out of 5 by Kathy Another great stay
Just returned from a 5 night stay at the Dolphin. Everything was great, I called ahead and requested a room on first floor, west wing to have easy access to the pool for my daughter who just had surgery and had limited mobility. I spoke to Gail who gladly granted our request. Everything at the hotel from location to Disney Parks to food and transportation was great. We've stayed at the Dolphin several times and will stay anytime we visit Disney in the future. Thank you for another great stay, and a special thank you to Gail for granting our room request.
May 23, 2013
Rated 3 out of 5 by sean56574 Needs updating, badly
Lobby and areas are exceptional. However, the guest rooms are in need of a major overhaul. Very outdated.
May 9, 2014
Rated 2 out of 5 by Morpheu2222 Hotel ONLY for corporate events
1. They charge you for ANYTHING: parking ($15 per day), receiving packages (at least $6 per package + tax, but it can be a lot more, depending on size and weight), acessing the Internet ($14 + tax per day, and it is NOT optional).
2. If you are at Dolphin but your package were delivered at Swan (and vice-versa), they wait till you ask for it. The answer always is: "you have to go there and pick it up yourself".
3. You can´t get your packages after 5 pm. (keep in mind that this is a hotel for business, so you are NEVER avaiable till 6 pm or even more).
March 3, 2013
Rated 5 out of 5 by Tina66 Flowers and Gardens Springtime at the Dolphin
Just got back from yet another wonderful stay at the Dolphin in Orlando. The hotel and its location to the Disney Boardwalk and Parks; the staff and rooms; the restaurants, bars - one could not ask for more! See you again in September!
May 4, 2014
Rated 5 out of 5 by SedonaAlan BILLING ISSUES
The staff, the facility, the room, and everything was perfect until I reviewed my bill before checkout. I was billed substantially more than my confirmed reservation rate, which I do not understand. Even though I was able to show my confirmed rate in an email, I still felt like I had to fight with both the girl at the desk AND the resevation person that the girl at the desk was on the phone with (she would not let me speak to them directly) for over 20 minutes before the went ahead and did the credit. I do not know how it happened in the first place...
October 24, 2012
Rated 4 out of 5 by DND1 Do No Disturb
I left the Do Not Disturb sign on my door the entire stay and signed up for the "Green" program; meaning I didn't want my room cleaned. 3 of the 4 days, while I was at work, housekeeping entered my room to tidy up. What is the point of the "Do Not Disturb" sign if it's not going to be honored? When I inquired about it at front desk, the lady told me "the staff has to go in the room every few days to make sure everything is ok" No, the staff does not need to enter my room until I allow them to; or until after I check out. This 'practice' is inexcusable!
December 10, 2012
Rated 4 out of 5 by EBOOM101 3rd stay here
Our third stay at this hotel and we brought my sister in law along- we were able to be accommodated by having rooms across from each other, but the room location was not where I would have preferred. We pay extra for a room with a balcony and an Epcot fireworks view and this time that was a bit lacking. I did not enjoy the 4th floor in the central elevators side. I was honestly expecting at least the 6th or 7th floor to enjoy the fireworks from, and while you could still see them it wasn't the usual excellence that I've come to expect from this hotel.
May 10, 2012
Rated 4 out of 5 by bettyblue222 Excellent Stay
We stayed at the hotel for one night so that we could go to Disney's Food and Wine festival and not have to worry about driving. The hotel is within walking distance of Epcot or there is a boat that will take you if you do not feel like walking. Cynthia (?) at reception was wonderful and really started off our mini break by being so welcoming. The room was clean and had every thing you could need. Over all I also though that hotel had good amenities and facilities. My only two complaints are that I think some of the decor is a little outdated (not such a big deal because it is clean) And the extra charges. $20 resort fee and $15 daily self park fee ($23 if you valet) I can understand paying one fee but I think two is a little excessive.
November 1, 2013
Rated 5 out of 5 by Reenie Second trip with no complaints
I can't think of one thing that needs improvement. Weather didn't cooperate but you have no control over that.
Great view, room, service, transportation, etc
May 6, 2014
Rated 4 out of 5 by gijanie nice facilities but....
facility is very nice and very convenient. I was appalled that there is a MANDATORY charge PER DAY for wi-fi, fitness club even though I did not use anything, this is absolutely unacceptable to me, Also, I have travelled extensively and this is the very first time anywhere that I have been charged $20 per day for valet parking with a handicap tag!!! I find this unacceptable also. The price of the room is already pretty hefty and then to place all of these "add ons" on, it becomes very 'pushy' in my estimation. Some of the food in the Dolphin restaurant was actually inedible! The chicken breast used in several dishes was cooked hard on the outside and had to be scraped off!
Total hotel experience was barely average due to these matters.
April 14, 2013