Rated 2 out of 5 by speedyjess Great employees/dirty rooms
I stayed at the dolphin for a conference and was excited as it was my first time there. The room was flithy however, as if it didn't have regular/proper cleaning. There was paint and other black marks all over the tile floor, the shower was not fully cleaned and there were tiny ants in the bathroom. The balcony chairs have never been cleaned, they were full of bugs. Not sure I will return.
April 26, 2013
Rated 5 out of 5 by Carol24 Enjoyable Family Stay
We arrived in Orlando at 6:00 AM and figured we would leave our bags at the front desk and venture to the park. We were surprised to find our room ready and coffee available. It was an unexpected surprise.
Our family enjoyed the character breakfast at the Swan next door with small crowds and a lot of attention by the Disney characters. The food was also excellent.
We love the Dolphin!!!!!!
March 27, 2013
Rated 4 out of 5 by ETBphd Conference Hotel
The room was comfortable, but we did have a few problems. The radio would not work at all, and the two telephones were confusing. When we tried to answer a ringing phone, we could not connect with the caller. I reported both of these problems, but the radio was never fixed or replaced. Also, the curtain was partially detached from the rod. I attempted to fix this myself, but was unable to.
November 21, 2012
Rated 4 out of 5 by Norm41 Not as expected
My wife and I have stayed in SPG accomodations before.This stay was not what we had expected.Our rooms are normally in a section for SPG on this stay our room was on ground level and our only view was the courtyard. No recognition anywhere in regard to SPG.Our stay at a different time at the Swan was what we had expected and in our opinion met SPG standards.Our stay at the Dolphin did not.
November 17, 2012
Rated 2 out of 5 by Denise1970 Location was great
Our room was not clean and smelled. The shower wall had mold. We had to unplug the lamp because it was broken . When we did we found inches of dust and dirt. I don't think the beds were heavenly. We had plywood under both mattresses because they were old. The best part was location.
January 24, 2014
Rated 4 out of 5 by jmortman Maid Service
Overall stay was nice. The maid service was horrible. We can back to our room after a long day around 3pm and our room was not clean. We called down to guest service and lady response was they clean rooms until 5pm. How about saying..sorry we will have someone come up and clean the room now. I always stay at the Dolphin and Swan hotel and it always seems that the maid service is horrible.
December 29, 2012
Rated 4 out of 5 by CJ52 Disney Dolphin
My family had a wonderful stay here,during the Marathon weekend! We were very happy to have a great ,clean,comfy stay while participating in the races that weekend. The bus service to and from race expo and races was so convenient. We loved being so close to the parks and different forms of transportationn. We could even go to Boardwalk ! The staff were the best,very friendly and helpful.
January 27, 2013
Rated 5 out of 5 by Mike22856 Great staff / even better location
The staff at the Dolphin exceeded my expectations and made our family Xmas vacation one that we will never forget.
Everyone at the Dolphin property were friendly and helpful, and the close proximity / convenient shuttles to all the Disney parks was a huge plus.
We will be coming back to the Dolphin for our next vacation in Orlando!
December 30, 2013
Rated 5 out of 5 by Reenie Wonderful experience
I can't say enough great things about this resort. Loved the grounds. When we checked in (I think Juan took care of us) he could not have been nicer. He went above and beyond to make our stay a pleasant one. Our room was great with a beautiful view. Housekeeping kept it clean every day. We met pleasant workers in the restaurants. Our only complaint was that our trip was not long enough!
June 10, 2013
Rated 5 out of 5 by Lucysdad Wonderful Staff
We have never encountered a friendlier, more helpful staff. The people at the front were great, entertaining our kids while we checked in and providing helpful suggestions on getting oriented and what to do the first day. We've stayed at Disney-owned hotels before (which is nice), but thought the Dolphin beat them in terms of helpful yet professional service.
Also, the pools are great!
December 17, 2012
Rated 2 out of 5 by PWATL Swan, Disney WOrld
Stayed here for a business meeting. I thought the hotel was very humid inside and had a very poor airconditioning unit to take the humidity out of the air. I also thought the food was not very good. This was a professional conference.
February 3, 2014
Rated 3 out of 5 by jack2013 Attention to detail is needed
The rooms had a musty odor. The grout in bathroom had mildew. I didn't feel like the rooms were clean. Perhaps they just need to be freshened up. The sheets had stains. Also, my bar of soap and been opened and used and put back in the bag... yuck! The staff replaced it but that just added to my opinion that cleanliness was below par. The bed was comfortable and the staff was friendly.
January 18, 2013
Rated 5 out of 5 by Queen2012 Perfect Stay
For my husband and I this is the perfect place to stay. The location is one of the best in the entire Walt Disney World Resort area. The rooms are comfortable and most have wonderful views. Everything you need is there,gym,places to eat from quick to fine dining.Our favorite thing about the Dolphin is the pool area. We could go and stay there just for the pool!! We will be going back!
August 12, 2012
Rated 2 out of 5 by FloridaGuest Faulty Rooms
Ceiling leaked from above, soaking bed sheets, mattress and carpet. Guest Services changed the sheets and painted over the ceiling stain and they pretended that the situation was resolved. Very unsatisfactory - which is a shame because the staff were helpful and the facility appears to be so plush. Bathtub wouldn't even drain over night! Hallways smelled throughout our 5 night visit.
April 19, 2013
Rated 2 out of 5 by SSmith Hotel needs improvement
I wrote email to management about bad check in/check out experience. Took over 40 minutes to get folio printed and then 2 days later I get another incorrect billing. The rooms are badly in need of renovation and that bathroom! Shame on both Starwood and Disney for such an outdated bathroom. Restaurants, pool and conference areas were wonderful but it didn't balance out the negative.
June 18, 2013
Rated 4 out of 5 by zv1i A Great hotel that "nickels and dimes"
While I liked the amenities in the Dolphin, I had a couple of negative experiences that really soured me.
1. I had to buy 2 16 GB USB "sticks". I am quite certain that in stores such as Staples the price would be about $15- (maybe $18). I base this on the fact that I was able to buy an 8 GB "stick" fo4 under $8-... However, I found that the 16 GB "stick" was about $30- !
I was told that making this sort of item available was done as a "convenience". HOWEVER, it seems that you do not have to "rip off" customers in order to provide a convenience.
2. In the Business Center there was a sign to print out Boarding Passes -- for a Charge! Fortunately, the wonderful lady in the Center pointed me to the area next to the Concierge where the service is free... BUT, suppose I had been there when nobody was around?
These are both examples of an attitude that "cheapens" and negatively affects the "Hotel Experience"!
June 7, 2013
Rated 2 out of 5 by wayne2 Needs improvement
When we got to our room the safe was locked and the phone did not work. We reported it right away and neither were fixed during our stay. At 11:00pm on our last night the plumbing backed up in the tub and the sink. Disgusting.
The pool staff and parking guys were very nice. The front desk was nice also. I stay here 1 to 2times a year and this was m most disappointing.
November 4, 2013
Rated 4 out of 5 by Ted56 BEST HOTEL FOR DHS
The Dolphin is the best hotel to stay if your main park to visit is Hollywood Studios. Can't beat the boat. Also good for visits to Boardwalk and EPCOT, but a longer boat ride. Better food choices than the Disney hotels. We like the Beach Club better for going to EPCOT, but this was our first stay at the Dolphin and we were impressed. Be sure to use valet parking if you have a car.
May 9, 2012
Rated 5 out of 5 by Forgles 4th of July at the Dolphin
We stayed overnight at the Dolphin to enjoy the 4th of July fireworks. We were able to see Epcot fireworks from the boardwalk and Disney MGM from our room. We ate at the Garden Grove Character dinner and were a bit disappointed. The food was good but the only characters there were Goofy and Pluto, so it was too expensive for the experience that we got. Overall we had a great stay!
July 6, 2013
Rated 2 out of 5 by APDIMdoc Behind the times
The hotel looks weathered.
Standard internet was very slow and they charge for "enhanced" service. Come on, high-speed wifi is a necessity of life now and should be included in the package (like water, climate control, etc.)
Its 2013 and there is no video checkout. You have to call (and listen to automated triage) and then wait to check out. (Unless you prefer to stand in line.)
May 2, 2013
Rated 5 out of 5 by jo13 Perfect hotel
The hotel was just like the pictures, maybe even better!
Just slightly disappointed with the restaurant services.
Plus there were several conferences on whilst we were there which meant on 2 nights 2 restaurants were actually closed to the "public". This I didn't find acceptable as a paying guest...
I didn't check out the spa or fintess centre, but the other facilities were great.
March 11, 2013
Rated 5 out of 5 by Mike21 The Only Place to stay in Disney
If you truly want a magical experience in Disney the Swan and Dolphin is the place to stay. It is a Starwood Property and they understand Customer Service. It is genuine and they really make you feel appreciated from the moment you check in to the restaurants and pool. It is world class and has very beautiful appointed grounds. Thanks to the front desk staff and Mike the Manager.
May 3, 2013
Rated 4 out of 5 by littlestegs Good
The room was nice and clean, but three times our door was left, not fully shut by the maids. The first time I thougt it was us but then after the 1st I made sure to pull it closed. When we would return all it took was a push on the door to let us in. I know things are expensive in Disney but 16$ for sunscreen. Everything is like that, markup is one thing, what they do is ANOTHER.
July 17, 2012
Rated 5 out of 5 by Chris246 Weekend Trip
We have stayed almost everywhere on Disney property and have never tried the Swan or Dolphin. If you want to visit primarily Hollywood Studios, this a great place to stay, it is the first stop on the boat trip there and back. Even the Magic Kingdom was a short bus ride. There was a lot of walking around to get to the pool area, but it was very nice and they are not heated pools.
June 12, 2013
Rated 4 out of 5 by Johnj667 Good and clean, right next to disney
Good clean hotel right next to Disney. Free shuttle to all disney attractions on regular schedule. Close to seaworld and the major roads in the area.
February 13, 2014
Rated 1 out of 5 by HORRIBLESTAY111 horrible
smallest bathroom i have ever seen. how did it pass inspection code? if you opened the bathroom door it missed the toilet by 2 inches! The bathroom was not large enough to stand behind the door, so you had to sit on the toilet with the door open - being only 5feet 1 inches and 108 pounds, I could only imagine how a "regular"size person used this bathroom!!!
We also asked for a bathtub, and seriously, it was large enough and deep enough for an infant. We had to check out early. It ruined our vacation. We have traveled extensively, in Europe, Caribbean, and been to Disney properties over a dozen times. We have stayed in very expensive and reasonable hotels. This bathroom was the worst. Even Europe, with a reputation for lower quality hotel rooms beat this hotel by a mile. Oh - and byw - we ate at the italian restaurant in the Swan. Worst and expensive italian food ever.!
Save your money and go somewhere else!!!
April 16, 2013
Rated 4 out of 5 by Josie37 Nice Hotel
Overall this hotel was a fun place to stay. Nice resturants and beautiful outdoors. The room was not that impressive, several things were broken and I had a terrible view out the window--overlooked a worker area. Internet was spotty at times. I could not locate a safe in the room which I rely on as I travel for business mostly. It was quite when I was there so that was nice.
July 2, 2013
Rated 2 out of 5 by Christine65 Dated...
The hotel rooms really need an upgrade- especially the bathrooms. The shower made a loud noise the entire time I was in it.
The beds were comfortable though.
February 11, 2014
Rated 4 out of 5 by Laurie388 Too cold!
On arrival my room was set at 65 degrees, I attended the SMPS conference where every room was freezing. All of us were wearing jackets and sweaters throughout the conference and all were complaining that sitting around shivering was not fun! You have a green initiative for linens - how about turning the AC up to 70-73 degrees to save energy!! Otherwise the hotel was great.
August 5, 2013
Rated 5 out of 5 by Blott Perfect Except for the BlueZoo
Had my usual perfect stay except for the BluezZoo restaurant. We went there for our anniversary and after 1 1/2 hours our food finally arrived - barely room temperature. I had little choice but to walk out at this time. The management were not very apologetic and it wasn't until I was leaving did they offer any kind of compensation - a coupon to come back. Really!!
October 16, 2013