Walt Disney World Dolphin

  • 1500 Epcot Resort Boulevard
  • Lake Buena Vista,
  • Florida
  • 32830
  • United States
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Rated 3.7 out of 5 by 1888 reviewers.
Rated 1 out of 5 by Outside is beautiful This hotel looks fabulous from th outside,but the rooms are very old and the bathrooms were so so tiny.Had to pay to park at your own hotel which is very weird..also had to pay for wifi which is ridiculous this day and age. So it was 30 dollars extra for all of that!!!! Would never stay here again!,, December 1, 2011
Rated 5 out of 5 by Great staff/perfect location I stayed at this resort for a professional conference. This resort has great proximity to the Disney parks and has wonderful staff. My only complaint is that I signed up for the green program for my room, and had to remind them to replace my daily water and meal coupon. June 24, 2014
Rated 1 out of 5 by WDW Dolphin - Awful Experience. Worst Room on Property My room was literally in the elevator lobby with a constant "ding-ding" throughout the day and night. It would drive anyone crazy. In addition, the view outside of my room was awful for "resort view". I looked out on the air condintioner condensers and a large concerte structure. I talked to the front desk immediately upon check-in and again after Night 1. "All rooms were full" and could not be moved. At least an offer for coffee could have been made. It was more important to get my money and not for my satisfaction. Never stat here and if forced to - do not allow room 1119. I travel to Orlando for personal and business but will never stay here again. October 28, 2012
Rated 4 out of 5 by Horrible Check In? (Not just this Starwood Property but the Bahamas?) Unless your a Gold or Platinum member check in took over 25 minutes - at least 4 -5 people cut the line - because there was no line - because the ropes were down? People who were in the know just got in the Gold or Platinum line which had two people working that side. My side only had one person working and everyone on my side had to go over to the Gold or Platinum line to get any service (this was after two Hotel staff came to the rescue after 20 minutes of our side not moving, and all the people rushing the Gold and Platinum side ahead of us? September 6, 2012
Rated 3 out of 5 by Tired Feet The room and service were nice, typical of a big hotel. The place is very spread out with many wings and few signs. I had to carry a map, and I found that hard to read. Only 1 place in the entire complex with bottles of soda, and that was very far away. No ice machine I ever found. The food at the Blue Zoo was terrific, well worth the money. Internet access was minimal. June 22, 2014
Rated 4 out of 5 by hotel ok rooms a little tight especially the bathroom. nothing to see on the boardwalk- very disappointing. June 24, 2014
Rated 5 out of 5 by ALSALEH My family and I enjoyed our stay very much and we found the Dolphin a great place for vacation. The kids had a great time at the pools and the food was great. The person who check me in was nothing but pleasant and smiling all the time. The only issue I experienced was the noise near by my room, I wasn't sure if it was the elevator or other mechanical issue. Other than that, I would differently return but next time with all my family members and friends. Big thanks to hotel entire team for exceeding our expectations. AL June 17, 2014
Rated 4 out of 5 by great service everyone working at the Dolphin were very responsive to any request that I had...very pleasant. June 24, 2014
Rated 2 out of 5 by This hotel had problems with air conditioning We were forced to move rooms once to try to get a cooler room. After we moved into the second room, there was construction done while we were at the Disney park. There was insulation, sheetrock, dust and debris left in our room when we returned. We had to go to the front desk to get cleanup so we could stay the night in the room. June 22, 2014
Rated 5 out of 5 by My Dolphin Experience From beginning to end, the staff at the Dolphin were attentive, friendly and helpful with every facet of our stay. The quality, the quietness, and cleanliness of our room was superior. We will be returning next month to the Dolphin for our next Disney World visit. June 23, 2014
Rated 2 out of 5 by Hidden Prices When we first checked in to our room we had a view of a rooftop. When I called guest services and explained that I had booked a room with a "resort view" we were immediately switched to a different room :-). The pool area was beautiful but it was very cold so we weren't able to swim. We were not aware that there was a $15 parking charge :-( or a $14 room charge for 2 bottles of water and wifi :-(. There is no food court like in the actual Disney owned resorts. We ate in the so called food court and besides tax we got charged an extra 6.80 service charge for SERVING OURSELVES!!!!!! The beds are comfortable. The bathroom is super small. I would not stay here again. February 18, 2013
Rated 1 out of 5 by Sheets were not changed for 9 days Worst Westin I ever stayed in.i travel a lot with my business. This is well below Westin standards. I spent $8,000 to stay here and would never return. Housekeeping sucks. 9days no one changes the sheets. Called front desk for services no one ever took care of my request. Went to Disney parks came back and all my keys were cleared could not get in my rooms. My family waited 30 min in hallway with a 2 yr old while the front desk made new keys. Clerk and front desk frankly just didn't care... Vitally should have some customer service training . If he worked for me I'd fire him. Save your money stay at a real Disney property May 2, 2012
Rated 3 out of 5 by conference displaced due to AC breakdown and evacuated due to fire alarm in the middle of the night. No internet for 2 days of the conference. Rooms were freezing and there was not enough food provided during breaks for all participants. June 23, 2014
Rated 2 out of 5 by Dolphin Hotel The accomodations were nice but we had to check into the Swan for one night then back into the dolphin due to air conditioner problems. Also the receipt (folio) was incorrect and had to be manually corrected after the stay. June 23, 2014
Rated 2 out of 5 by nice location but rooms need improvement location was very central but hotel is very dated and not clean bathroom was hairy and dirty the maid asked every day did i want service and was not thrilled about having to do it hotel need a major renovation June 23, 2014
Rated 5 out of 5 by Beautiful surroundings The surroundings of the hotel were very well maintained and the view from my room was beautiful. I enjoyed walking around the grounds each day. The rooms are spacious and the staff was very friendly. June 23, 2014
Rated 3 out of 5 by conference site great room space for conference friendly staff need to keep lines of communication clear and open at all times from management food was expensive--could have been more creative with greater variety June 23, 2014
Rated 3 out of 5 by Nice resort but tired rooms Overall ok place to stay. Rooms are dated and the bathrooms are small. Self parking rate of 16.00 a day should have been included in the 23.00 a day resort fee. June 23, 2014
Rated 2 out of 5 by Not at all what I expected. Air conditioning problems ALL week. Not informed at check in. AC problems aside, the staff was not friendly. June 23, 2014
Rated 4 out of 5 by Freezing meeting rooms Hallways and meeting rooms were cold as meat lockers....save some money by adjusting the cooling system. June 23, 2014
Rated 4 out of 5 by Comfortable-what was needed Didn't go with "resort" expectations. Was busy with conference meetings all day everyday and was able to retire to my room at the end of the conference day and relax. Completely met my needs. June 22, 2014
Rated 5 out of 5 by This Hotel was a pleasent surprise The grounds were well kept, the staff was professional and friendly, the restaurants are excellent. I find there is something for everyone between the 2 resorts the Swan and the Dolphin. I would definitely come back and hopefully will have more time to spend. I have never heard of these resorts before and was pleasantly surprised. May 27, 2014
Rated 1 out of 5 by Step it up Let's see, more than $7.00 for two 12 oz. cups of coffee in the 24 hour cafe. Coffee was cheaper in Epcot than it was in the hotel. I don't care what brand it is, $3.50 a cup is stupid. I felt ripped off. No room upgrades what so ever. (really?) Assigned room was clean, but nothing special. Self-parking was a disaster, a long way from the hotel, and overfilled. The Dolphin had the chance to shine for a loyal customer and they chose to drop the ball. I wouldn’t stay there again. February 13, 2012
Rated 2 out of 5 by Bad weekend Very poor maintenance worker Friday night, didn't know his job about HVAC. Told me rooms have no heat and would have to live with it using extra blankets. With 45years experience with HVAC, I knew he was not telling the truth or didn't care. We suffered with the cold all night. Saturday I call maintenance again this time they sent an experienced HVAC, Who knew like I did that the valve was stuck and not stopping the cold water from the chillers. He turned off the cold water valve and the temp was fine for Saturday. Please train your staff correctly. AC filter was disgusting filthy not changed in long time. February 18, 2013
Rated 5 out of 5 by always great We have stayed at the Dolphin over 20 times and plan on many more trips. There are so many reasons to stay at the Dolphin and Swan. We can walk or ride the boat to Ecpot or Hollywood Studios and since your staying in the park, enjoy the Extra Magic Hours there. You can play at the Board Walk. It is the ideal location. The Dophin and Swan both have great restrauants and people who work there. We get up every morning and eat at the Picabu where people like Somia, Purita, Howida, Naoum greet us with smiles and always make us feel welcome. Try the Fountain for lunch where you can have a great lunch and ohhh, the great ice cream treats after. Trey is delightful. Don't miss sushi and karaoke at Kimonos, always fun. We always spend time at the pool or beach there. It gives you a nice balance. We like to relax at the pool and beach the first part of the day and go to the parks later. You can't go wrong at the Dophin and Swan and we will continue to stay there! May 25, 2014
Rated 3 out of 5 Affordable Close to Disney - not a Resort The hotel is a good value for proximity to Disney's Epcot and the Boardwalk. Room layout, view and furnishings vary by type so if consistency is important to you in your Disney hotel choose another property. The restaurants are good and offer wide selection of options on property which proved to be important during Florida rainy season. Pool is okay and food/beverage service is also dependent on the weather. Spa is nice, but also dated. June 17, 2014
Rated 5 out of 5 by small bath rooms bath rooms where a little to small, but loved every thing else. a great stay!!! June 21, 2014
Rated 2 out of 5 by The bed was comfortable I had 3 reservations and was told I would get new keys under the door at the end of each reservation, only happened one time. I requested early check in, did not happen. Room keys did not work on a daily basis, the hallway and our room smelled of bad soy sauce the 10 days we were there. The phone had a blinking light our entire stay. We had to go out of our several times and go to the desk to request new keys. I have to pay for 2 bottles of water every day?!? Your hotel is concerned about recylcling, what do you do with all of those empty bottles? No maid service every day is fine, but we ran out of toilet paper, coffe, trash was overflowing . I had to go to the desk and ask for my $5 coupon 2 times because it was not delivered. A huge lack of communication between staff and management. I feel sorry for the maid service, they all seemed very pleasant and courteous but there is a language barrier. July 14, 2012
Rated 5 out of 5 by good experince loved it! Great experince and meeting support from AV! June 20, 2014
Rated 2 out of 5 by Good News/Bad News GOOD NEWS: Great location, very courteous staff, enjoyed restaurants. HOWEVER... BAD NEWS: Our room smelled of mold; no soap in our room; air conditioner was not functioning for an entire day; sofa and carpet could have been cleaner; sofa not comfortable to sit on and should be replaced. Front desk offered us $50 deducted from bill but it did not happen. Just a secondary observation about the lobby: Furniture is very worn and really needs replaced. Although it did not take away from our overall Disney experience we would think twice before re-booking in the future. June 9, 2014
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