Rated 4 out of 5 by TeacherKY Wonderful Experience Except...
Everything about the hotel was fabulous - amenities, location, staff and comfort. My only complaint - which is significant - is the lack of complementary transportation to and from the airport. For a hotel that hosts people from such far distances, the convenience of a hotel shuttle is needed. Given the price of the rooms, having to spend so much extra for transportation seemed insulting. I would recommend this hotel with a transportation disclaimer.
July 26, 2012
Rated 5 out of 5 by Mare47 Nice place
Very nice hotel in Disney. Can use all of Disney's transportation. Great to have the boat right there to take to Epcot and Hollywood Studios. The hotel offers a variety of restaurants also. Pool facilities are great!
October 24, 2013
Rated 2 out of 5 by Starr23 Frequent Guest, Disappointed by Condition of Room
The bed skirt was stained, there was a needle/pin on the carpet , and the door wouldn't lock properly. We have stayed here many times in the past 10 years, and this room was the worst we've ever gotten. Upon checkout the staff member did waive our parking/resort fees for the night, which was appreciated- but there was no excuse for the condition of the room which certainly affected our anniversary trip to Disney.
August 25, 2013
Rated 1 out of 5 by PaDisappointed Needs updated!
When making reservations, we asked for a specific area. Upon arrival, we did not receive our request. The desk requested that we showed our email with this request. Once they reviewed our email, they switched our room. When we entered the room it smelled like smoke. The room was not the cleanest and definitely needs updated. During the week, the air stopped working. The locarion of the hotel and pools are great, but the hotel needs major attention.
March 30, 2013
Rated 4 out of 5 by Robb Nickle and Dime you
My husband and I do not plan on staying at the Dolphin Hotel again. We are also telling our friends and relatives about our experience. In addition to the daily room charge, we were charged a resort fee of $17.00 per day and a daily parking charge (self parking) of $15.00 per day. When we ate in one of the hotel restaurants, a sur-charge was put on our bill. We never had this happen to us when we stayed on a Disney Property. This is not right !
June 3, 2013
Rated 4 out of 5 by SR1951 large, isolated, with some issues
a major hotel in the Disney complex, the hotel staff are friendly and helpful with the facility typically well-equiped; the rooms are spacious, yet the thinness of the walls permits sound/noise pollution, especially late at night when hearty laughs can wake the dead. Trying to get attention of the front desk late at night can be difficult, and the distance to anything but Disney takes forever. If you want to never leave Disney, not a bad choice
May 4, 2013
Rated 5 out of 5 by bergerclan beautiful hotel
Thank you for making us feel so special during our stay. Your staff is friendly and professional!! Our room was amazing, the view was spectacular! And hope we can get this same room again, on our next stay!! We were blown away!! I woke up at 2am in the morning to stand by our window and look at the incredible views for at least a half hour while my husband was sleeping. I was in heaven in the clouds!! Thank you all for making our stay wonderful!!
August 12, 2012
Rated 3 out of 5 by Famfive Needs to be known as a Convention Center--not hotel
1) lumpy mattresses made sleeping very uncomfortable;
2) unable to lounge in the lounge because it was 'packed' every opportunity we wanted to sit;
3) fountains were beautiful one day and remained empty the others;
4) no shuttle service to/from airport. Incurred rental cost and daily parking fees; not planned
5) resort daily fee, not disclosed in reservations
6) very expensive;
7) cupboard to refrigerator broken for 3 days
August 6, 2013
Rated 5 out of 5 by PMcD Access to attractions and transportation ease fantastic for families
The ease of getting around the Disney grounds and parks was a plus with the transportation options provided. My family didn't wait any longer than 15-20 minutes for a bus or water taxi. On occasion, we walked the short ten minutes to Epcot and back from the Dolphin Resort. My only recommendation is to provide transportation to and from the Orlando Airport similar to the other Disney Resort offerings. The Resort and grounds were extremely clean.
January 7, 2013
Rated 3 out of 5 by torpeedo Somewhat dissapointed
Our room was ready when we arrived which was early. The room had a nice view of the Swan. The room was comfortable and equivalent to most hotels of this level. Problem we experienced was the room was not cleaned timely. We came back at 3pm to shower and change, room not clean,no towels etc. It took them till 5 to get room clean after two trips to front desk. We were not happy and nothing was done about this. Excuse was they have too many rooms!
November 1, 2012
Rated 3 out of 5 by Carole27 Expensive, but Average Experience
Visited as a result of a convention. The lines to check in/out were very long - no option for room check out from the room/TV. No key drop box. The kiosk to obtain boarding passes didn't have my airlines (USAir) as an option to select, which meant going to the concierge and getting in another long line. Concierge indicated they forgot to add USAIR when equipment built. There was no sign to indicate this, so user didn't know until after waiting in kiosk line for a long time. Room furniture was average. My room never had hot water - was luke warm - over a four day period. I was a presenter at the convention and the equipment cord was defective and wrapped with tape to maintain the frayed cords. Naturally the PC had trouble getting the necessary power. With some jiggling and manipulation and strategic placement of the cord/pc we got it to work.
November 21, 2012
Rated 4 out of 5 by DisneyRocks Location Location Location
IMHO - Best Location / Ease of travel to Parks
Lot's of places to eat
The Grounds are spotless
The pool is awesome
Close to the only nightlife
October 28, 2013
Rated 3 out of 5 by Sammy94 So so
The bed is super comfortable and the grounds are well manicured. It seems that more attention is paid to the lawn care than cleanliness. This is the second year in a row that we were there for a convention and noticed this. Last year a pizza box was sitting in a public corridor during our whole stay. This year a trash can near the self parking was overflowing with smashed up donuts on the ground that were left for several days.
July 18, 2013
Rated 2 out of 5 by Guest19 Hotel Review
The housekeeping in the guest rooms is terrible--dirty floors and bathroom.
November 1, 2013
Rated 5 out of 5 by Birdieboo Thoroughly Enjoyable
I would go to Disney again for the Dolphin and never even go to the parks! The Dolphin was great in every way. We were upgraded for a small cost to a room with a view of water and the fireworks. The staff members were extremely polite, turning off vacuums, trimmers, standing aside, etc when we would walk by. The lobby was opulent, yet comfortable with great people watching areas. The Dolphin was majestic and over the top, without being gaudy.
July 29, 2012
Rated 2 out of 5 by DeeBeeCee Poor Stay at the Dolphin
Stayed at the Dolphin many a times and it's usually one of my favorites, but this time (perhaps due to conventions and other activities) my stay was below par. Unusual for the Dolphin resort. The staff tried their best to accommodate but the level of amenities was below expectations. From noise level, to non functioning refrigerators and lack of call back when your room was ready, it resulted in a lackluster and inconvenient stay.
July 8, 2013
Rated 2 out of 5 by verbena246 trining for workers not satistactory
rooms were not cleaned. always need to ask for something even the last two nights I asked for orange tew and our room WASNT even cleaned. Garbages over following two days no coffee noe day and no bath toeels. When asked for ther were just put on the counter.Coffee station letf with old coffee in filter and only one cup. Table not wiped down The only person that was always smiling and extreamily went out of his way was james at the consiaure
April 2, 2013
Rated 4 out of 5 by G9992103238423409 Classy hotel
Very classy hotel, Best in Disney. Only thing is the room service food is fatty and not enough description to tell.
October 29, 2013
Rated 5 out of 5 by NP58 Enjoyed our stay!
We came and stayed for the Epcot Food & Wine Festival. Our room was clean, the staff was great. We checked in early evening and had no wait. Loved the heavenly bed. We needed a shower seat and it was delivered fast. We really enjoyed our stay and will be back for a much needed vacation! We were able to get free internet as a SPG member.
Even though this isn't a Disney hotel, but it is on their property so it's so close, we were very pleased.
November 5, 2012
Rated 4 out of 5 by Thunder580 Heart of Disney in Luxuary
Swan and Dolphin is a destination in Disney World for couples or families with grown children. The Wine and Food Festival was terrific. Restaurants are first rate and accessible without a reservation.
October 22, 2013
Rated 3 out of 5 by sue12 pluses and minuses
East wing rooms are very far from the pool - lack of out door seating except at pool. Poolside restaurant is good but overall food is very overpriced - $6 for a coffee and small yogurt. I was there for a conference and found the facilities to be very cold and the conference food was awful. Overall the location is good for Epcot - boat transportation is fun - but if I were just visiting Disney would stay at a different resort. Spa was great!
June 18, 2012
Rated 3 out of 5 by TEXASPLATINUMGUEST1 Disappointing Experience!
I have stayed at the Swan or Dolphin for years. This past visit was sub-par vs previous trips to Disney. From having to basically beg for an upgrade to the room prior to check in, to inferior restaurant and room service food. The concierge was rude and not helpful in ANY way! Valet parking was super slow, and on more the 3 occasions we called, waited 15 minutes, got down stairs and they hadn't even left for the car. Could go on and on. SAD!
August 11, 2012
Rated 3 out of 5 by Sunsplash4444 Perfectly servicable, but
My hotel stay was perfectly servicable, but I expected better.
*no issues with hot water or the bathroom in general.
*Guest services support was good
*Helped me with last minute pressing service when I arrived
*Got me toothpaste when I realized I forgot it.
*Good room service menue for children, Adults may not be as enthusiastic about their choices.
*Plan to walk. Layout is a bit of a labryinth
things that bugged me.
*Couldn't find a decent latte mocha anywhere
*Went to the take out desk at the Fountains where I evenutally discovered, coffee. Service was lacksidaisical.
*Room service menu was horribly average
*Impossible to find a cold bottle of water
*TV network selection could have been broader.
*Had mixed results with room service food being hot enough.
*Asked housekeeping to wait two hours before coming back, she waited an hour.
February 7, 2013
Rated 4 out of 5 by 1of1debb 15 years later, it was better
About 15 years ago, I stayed at the Dolphin for free while my friend went to a convention there. I never forgot the trip and decided to pay for a stay there this year. Just a few of the perks: the great location to the parks, no driving anywhere, Starbucks in the room, the pools are amazing, cleanest and best room I've stayed in, firework show every night nearby. There's more, but find out for yourself. I hope to make this an annual trip.
August 15, 2012
Rated 3 out of 5 by jemfin Disappointed visit
This is the 3rd year in a row we stayed at the Dolphin for the Epcot Food and Wine Fest (we have also stayed for other reasons too). Our first room had ants on the dresser, a smelly bathroom/shower curtain and a musty room. We were "upgraded" to a resort view, which was a room with a view of the roof/ac, directly on top of it, NO view and no real upgrade. This room was warm and damp. We set the temp to 65 just to get the air flowing and get rid of the dampness. We had to put it at 70 while we slept. When we woke up, it was damp and when leaving/returning to the room you can smell the dampness/musty smell. I called guest services and they set up a dehumidifier and air freshener. We were out all day at Epcot. When we returned, things weren't at all better, it was still damp and smelled. We were very disappointed in our stay this time. Perhaps we had an older room? I don't know. We like the proximity to Epcot but may have to consider something else next year.
September 29, 2013
Rated 3 out of 5 by JG13 Was there for a work conference
The hotel is dated compared to the locations that are usually chose for our annual meeting. Some of the conference space is not conducive to larger meetings and the set up wasn't good. My room was not very clean - the walls in the sink area were filthy and the carpet had not been vacuumed (I dropped something under the desk and it was disgusting).
The staff is very friendly and the food service at the conference was exceptionally good.
March 4, 2013
Rated 5 out of 5 by SillyWilly Magical stay
The Dolphin is an elegant resort located within walking distance to The Boardwalk and a short boat ride to Epcot and Disney's Hollywood Studios. From my room, I could see the fireworks in the sky from Epcot each night and the boats gliding by as they transported guests.
The front desk was very courteous and helpful. My room assignment was AWESOME!
The bell service was quick and exceptional. Gus was very friendly and showed me all the amenities. They also sent someone within 5 minutes to help me at check-out time. He was also very pleasant and helpful.
The Engineering crew is excellent. They came very quickly to assist with setting the thermostat and fixing a drain.
The breakfast buffet at the Garden Grove is delicious and full of choices for everyone's diet. You can make healthy choices or be a little naughty.
Overall, this was a magical stay!
September 29, 2012
Rated 2 out of 5 by Kristinsdisneykids Bugs :(
I used to love this hotel, but our last stay was horrible. We stay here almost every time we go to Disney, we are pass holders so that's means often! Mothers day weekend and my daughters birthday was a beautiful, fun- filled day until we returned to the hotel about 11:30 and found a large roach- like bug in our bathroom! It was too late to get a new hotel and my 3 kids were scared and crying. Very disappointed in how this was handled :(
May 18, 2012
Rated 4 out of 5 by Marybeth Great Hotel
This hotel is wonderful. Great features like the boat to Epcot and Hollywood Studios. Beautiful lobby and rooms, beds are extremely comfortable. Only problem is the transportation to Magic Kingdom. Horrible! Bus was always late...we walked to the Swan and took the bus from there, The Swan and Dolphin should not be on same bus route as Boardwalk and the Beach club!! It would also be helpful to have transportation to and from the airport.
August 13, 2012
Rated 5 out of 5 by Chicagogirl27 Absolutely Perfect!
I am a frequent business travelor who recently stayed at the Dolphin with my family. It was the perfect family vacation - and I still enjoyed all of benefits a business travelor needed. The room was very spacious and extremely comfortable. The location was perfect. We spent part of each day at the parks and then enjoyed the pools and the boardwalk nearby. The Dolphin also offers many restaurant choices both on the property and nearby.
April 11, 2013