Rated 4 out of 5 by ETBphd Conference Hotel
The room was comfortable, but we did have a few problems. The radio would not work at all, and the two telephones were confusing. When we tried to answer a ringing phone, we could not connect with the caller. I reported both of these problems, but the radio was never fixed or replaced. Also, the curtain was partially detached from the rod. I attempted to fix this myself, but was unable to.
November 21, 2012
Rated 5 out of 5 by Chris246 Weekend Trip
We have stayed almost everywhere on Disney property and have never tried the Swan or Dolphin. If you want to visit primarily Hollywood Studios, this a great place to stay, it is the first stop on the boat trip there and back. Even the Magic Kingdom was a short bus ride. There was a lot of walking around to get to the pool area, but it was very nice and they are not heated pools.
June 12, 2013
Rated 4 out of 5 by CJ52 Disney Dolphin
My family had a wonderful stay here,during the Marathon weekend! We were very happy to have a great ,clean,comfy stay while participating in the races that weekend. The bus service to and from race expo and races was so convenient. We loved being so close to the parks and different forms of transportationn. We could even go to Boardwalk ! The staff were the best,very friendly and helpful.
January 27, 2013
Rated 4 out of 5 by jmortman Maid Service
Overall stay was nice. The maid service was horrible. We can back to our room after a long day around 3pm and our room was not clean. We called down to guest service and lady response was they clean rooms until 5pm. How about saying..sorry we will have someone come up and clean the room now. I always stay at the Dolphin and Swan hotel and it always seems that the maid service is horrible.
December 29, 2012
Rated 1 out of 5 by Morris07 Hotel needs work
The hotel rooms were dirty, staff did nothing about. Made several requests that were not done. Messed up reservations. Hotels needs major renovations, dirty dishes left in room, mold in rooms,
September 29, 2013
Rated 5 out of 5 by Lucysdad Wonderful Staff
We have never encountered a friendlier, more helpful staff. The people at the front were great, entertaining our kids while we checked in and providing helpful suggestions on getting oriented and what to do the first day. We've stayed at Disney-owned hotels before (which is nice), but thought the Dolphin beat them in terms of helpful yet professional service.
Also, the pools are great!
December 17, 2012
Rated 2 out of 5 by FloridaGuest Faulty Rooms
Ceiling leaked from above, soaking bed sheets, mattress and carpet. Guest Services changed the sheets and painted over the ceiling stain and they pretended that the situation was resolved. Very unsatisfactory - which is a shame because the staff were helpful and the facility appears to be so plush. Bathtub wouldn't even drain over night! Hallways smelled throughout our 5 night visit.
April 19, 2013
Rated 3 out of 5 by jack2013 Attention to detail is needed
The rooms had a musty odor. The grout in bathroom had mildew. I didn't feel like the rooms were clean. Perhaps they just need to be freshened up. The sheets had stains. Also, my bar of soap and been opened and used and put back in the bag... yuck! The staff replaced it but that just added to my opinion that cleanliness was below par. The bed was comfortable and the staff was friendly.
January 18, 2013
Rated 2 out of 5 by APDIMdoc Behind the times
The hotel looks weathered.
Standard internet was very slow and they charge for "enhanced" service. Come on, high-speed wifi is a necessity of life now and should be included in the package (like water, climate control, etc.)
Its 2013 and there is no video checkout. You have to call (and listen to automated triage) and then wait to check out. (Unless you prefer to stand in line.)
May 2, 2013
Rated 5 out of 5 by Queen2012 Perfect Stay
For my husband and I this is the perfect place to stay. The location is one of the best in the entire Walt Disney World Resort area. The rooms are comfortable and most have wonderful views. Everything you need is there,gym,places to eat from quick to fine dining.Our favorite thing about the Dolphin is the pool area. We could go and stay there just for the pool!! We will be going back!
August 12, 2012
Rated 5 out of 5 by Mike21 The Only Place to stay in Disney
If you truly want a magical experience in Disney the Swan and Dolphin is the place to stay. It is a Starwood Property and they understand Customer Service. It is genuine and they really make you feel appreciated from the moment you check in to the restaurants and pool. It is world class and has very beautiful appointed grounds. Thanks to the front desk staff and Mike the Manager.
May 3, 2013
Rated 5 out of 5 by Youknowmyname70 Loved location!
This hotel is so close to Epcot and Hollywood studios, you can easily walk there, and enjoy the sites of the other disney properties. Pool was wonderful, ice cream at the fountain, delish and overall a wonderful experience. I recommend the dolphin over the swan, because of easy access to pool and more restaurants at the Dolphin. Hopefully next time we can try more of them.
June 12, 2013
Rated 5 out of 5 by Teredoo Loved Everything!
I loved everything about the hotel! The room was perfect. The location is ideal for walking or taking a very short/ beautiful boat ride to Epcot or Hollywood Studios. I walked to The Boardwalk and had a wonderful time there also.
September 18, 2013
Rated 4 out of 5 by boltman Dolphin hotel
This hotel has the best mattresses I have slept on in a hotel
October 10, 2013
Rated 4 out of 5 by Micky2013 Needs improve
They gave the room 10XX and it was not fridge in the room (somebody took it) and the room smell wet, then they change me to another room and it is a good size room, but next day the room was not clean , so I need to do my bed. I complain and they just said we are sorry, but that is it.
September 6, 2013
Rated 5 out of 5 by jo13 Perfect hotel
The hotel was just like the pictures, maybe even better!
Just slightly disappointed with the restaurant services.
Plus there were several conferences on whilst we were there which meant on 2 nights 2 restaurants were actually closed to the "public". This I didn't find acceptable as a paying guest...
I didn't check out the spa or fintess centre, but the other facilities were great.
March 11, 2013
Rated 4 out of 5 by Ted56 BEST HOTEL FOR DHS
The Dolphin is the best hotel to stay if your main park to visit is Hollywood Studios. Can't beat the boat. Also good for visits to Boardwalk and EPCOT, but a longer boat ride. Better food choices than the Disney hotels. We like the Beach Club better for going to EPCOT, but this was our first stay at the Dolphin and we were impressed. Be sure to use valet parking if you have a car.
May 9, 2012
Rated 4 out of 5 by Jo48 Repeat Customer
Have been staying there since 2008 with family members. Hotel seemed much more polished in the beginning. Lobby and elevators needed good cleaning. My room had a musty odor that was hard to ignore and always a hassle trying to get rooms on the same floor with family even though reservations are made months in advance.
Pool and pool area not as clean as in the past.
June 29, 2013
Rated 3 out of 5 by tammy45 customer service problems
room was not cleaned, called for towels, 2 hrs later we received same. Phone was not working and requested 3 times for repair. ordered pizza from room service and NEVER received same. Had fire evacuation in the middle of the night,
September 20, 2013
Rated 4 out of 5 by littlestegs Good
The room was nice and clean, but three times our door was left, not fully shut by the maids. The first time I thougt it was us but then after the 1st I made sure to pull it closed. When we would return all it took was a push on the door to let us in. I know things are expensive in Disney but 16$ for sunscreen. Everything is like that, markup is one thing, what they do is ANOTHER.
July 17, 2012
Rated 1 out of 5 by HORRIBLESTAY111 horrible
smallest bathroom i have ever seen. how did it pass inspection code? if you opened the bathroom door it missed the toilet by 2 inches! The bathroom was not large enough to stand behind the door, so you had to sit on the toilet with the door open - being only 5feet 1 inches and 108 pounds, I could only imagine how a "regular"size person used this bathroom!!!
We also asked for a bathtub, and seriously, it was large enough and deep enough for an infant. We had to check out early. It ruined our vacation. We have traveled extensively, in Europe, Caribbean, and been to Disney properties over a dozen times. We have stayed in very expensive and reasonable hotels. This bathroom was the worst. Even Europe, with a reputation for lower quality hotel rooms beat this hotel by a mile. Oh - and byw - we ate at the italian restaurant in the Swan. Worst and expensive italian food ever.!
Save your money and go somewhere else!!!
April 16, 2013
Rated 2 out of 5 by Maddi Needs improvement
We checked in at 3 PM. Out of the 4 of us that checked in at the same time, only one person had a good experience. One had requested a room with a view. She got a room that looked like it was in the basement. The view out was of a red metal wall and if you went right to the window, and looked down you could see a roof. Minimal sunlight was allowed into the room. The next person checked in, got the type of room they had reserved but when they got the to the room and went in , it was filthy. They waited until after 7 for it to be cleaed. The 4th person was told up front their room was not ready and would be called when it was ready. They had to go back to the front desk and check at 7 PM. They were told their room type requested was not available and were given a downgraded room type and had to argue for a reduced rate. Needless to say none of the 4 of us were happy campers and would not recommend your establishment.
June 1, 2013
Rated 4 out of 5 by sparklesister Great Experience!
I visited the Dolphin as part of a group of about 4,000 people. Their customer service was outstanding! They were very accommodating and for a group of that size it could not have been easy. They served us a breakfast buffet every morning, a dinner one evening and even provided their camp dolphin services for all of our children one night. The kids had a BLAST!!!
June 17, 2013
Rated 4 out of 5 by Jeff123456 Best value in WDW
The Dolphin is a wonderful hotel with plenty to do. It is a short walk to both EPCOT and Hollywood Studios, and the pool complex is wonderful for days when you need to recharge the batteries between park visits. Restaurants are pricey, and there are endless surcharges for everything, but after 10 visits to WDW, this would have to be my favorite place to stay.
June 25, 2013
Rated 3 out of 5 by John Stay here often, this time was bad
The service is getting sloppy and the property is getting old. After my first night I left in the morning for business meetings. When I returned around 3:30pm my room had not be made up. There was maid cleaning the room across from mine and next to mine. When I inquired if she was going to do my room next she said, "your room is not on my list." So I called guest services. They said they would send someone up to clean my room. I left again for my second round of meetings, returning to my room at 10pm and my room still wasn't made up. So I called guest services again and they sent a crew up and finally at 11pm my room was made. Also the shower water in the PM was luke warm and the couch in the room was sagging and old. Looked like it was bought at a flea market. I've stayed at this hotel on business and with my family at least half a dozen times over the past year and a half and this was by far my worst experience.
April 14, 2013
Rated 5 out of 5 by Dan57 Exceptional Hotel at an Excellent Value
Thank you for a wonderful stay at the Disney Dolphin. This was my tenth stay at this hotel and this stay like the others was perfect. The Staff was professional, courteous and accomodating. The hotel is centrally located (walking distance) to two of the parks. and the transporation service enjoyable. There is a outstanding level of detail with both comfort and cleanliness.
November 6, 2012
Rated 4 out of 5 by Carlyh great location
we originally were overcharged for our stay, but when we arrived it was adjusted, my concern is that if we did not catch the error then we would have been overcharged, the same thing happened to another party that was staying here also. We booked through your site, very disappointing and unprofessional.
The location was great and the restaurant The Blue Zoo was excellent.
January 3, 2013
Rated 4 out of 5 by IABlondie Mrs
The Swam Dolphin is not a new hotel but it is nice. The staff are amazing and extremely accommodating. The pools are very nice. The hotel is huge so if you are there for a conference, plan to walk a lot! The boardwalk is wonderful and when the weather is good a great way to get outside and go for a lovely walk. It is also nice that they have a shuttle to downtown Disney.
March 4, 2013
Rated 1 out of 5 by MaryKate Not Westin quality, not by a long shot
If you are used to Westin quality , you will be very disappointed. This location is convenient if you are visiting WDW. However, don't expect to save on parking, they charge $15 per day to park at hotel. We stayed in the Swan building.The staff was very helpful and did all they could. However, the hotel rooms are very run down and need updated. When we checked in our room, the first thing I noticed was the toilet was visibly dirty. The bathroom tile was so nasty, I didn't want to touch it. The shower wouldn't drain. Water stood above my ankles. The towel hook had been pulled out of drywall and reattached but the original hole was still in wall. The panelling under vanity was pulled loose. We moved to another room and it was cleaner however the shower still would not drain so I spent 5 days taking showers in standing water. It really is not Westin quality. The appearance in the lobby and outside is nice but the rooms are terrible.
June 25, 2013
Rated 5 out of 5 by Ekuah918 Best Summer Ever
The Dolphin is the best hotel I have ever been to in my entire life. The food was great the, staff was very nice, the pool was fun and hot tub was very relaxing. I have been to many of hotels and this one was the best so far. Also the resturants were amazing my favorite was the Fountain and Picabu. i hope I can come back very soon.
Review written by my 11 years old son.
September 2, 2012