Rated 2 out of 5 by Christine65 Dated...
The hotel rooms really need an upgrade- especially the bathrooms. The shower made a loud noise the entire time I was in it.
The beds were comfortable though.
February 11, 2014
Rated 4 out of 5 by NCtravelers Great location for a Disney experience
This hotel's location is so convenient to the parks and easy to travel to and from. We had a wonderful view of Epcot and we were able to enjoy the fireworks at night from our balcony. Really nice breakfast for adults and children. The staff was very helpful with any questions or needs that we had.
February 10, 2014
Rated 4 out of 5 by KyCheer Great location
This hotel is a great location, that's why we chose it
February 11, 2014
Rated 4 out of 5 by Nicko convenient
This is a good hotel if you are going to Epcot. The boat outside the hotel takes you right to the back of the park. The hotel has everything you need and the staff is very helpful. The room was comfortable with a great view of the park and even the fireworks at night. The restaurants were fine as well.
February 8, 2014
Rated 5 out of 5 by JakieSami Love the hotel
I would recommend this hotel highly. Overall I had a great experience. The staff was very helpful and polite. I did have a bath tub drain that could have been cleared out. It took the water forever to drain. I know I could have called about it but it was really a minor issue. I had trouble being able to control the a/c system. It was pretty cold in the room and turning the thermostat up didn't help. I just threw on more covers. :-). I do think all hotels, not only yours should have a 1 person less expensive price though. I did have to pay the same as if another person was with me. One person doesn't require the work of multiples.
December 27, 2013
Rated 2 out of 5 by biztraveler2014 Housekeeping issues
My room was partially clean when I arrived. There was a musty odor. There was a pile of dust and debris on the floor. The beds were not consistently made. Day two: I had requested NO housekeeping, that request was ignored. Housekeeping also attempted to enter my room before I had checked out, fortunately I had the chain lock on the door. Just poor attention to detail and bad service/customer care.
February 6, 2014
Rated 1 out of 5 by Glenn407 Worst Starwood experience
As a Starwood gold member I am completely displeased with my current stay at WDW DOLPHIN HOTEL. We checked in on Sunday with 2 adults and 3 children and were told 3 different times that we would be getting a rollaway bed for our room that day. My wife had been assured by the reservations staff 3 months earlier that they never run out. Finally @11:00 pm we were told they ran out and they could give us blankets so one of the kids could sleep on the floor!! We finally received a rollaway bed the next night. Then just today jan. 2 2014 we returned to our room @ 5 pm after being out all day and the room was not cleaned. We called housekeeping and told them we were leaving for dinner and would not be back for a couple of hours and needed fresh towels for the morning. Upon returning to our room we still had no service. It took several calls and a visit to the front desk to speak to a manager to finally get towels and our trash removed @ 10:30pm . I understand that this is a busy week for the hotel however they seem to be understaffed and also the management team doesn't seem to care. This has been my worst experience with Starwood ever and it is not even over yet!
January 2, 2014
Rated 2 out of 5 by Charles32853 Unsatisfied
We did not have a good experience at this hotel. We stayed at the hotel for one night, during out stay the cable was out for most of the evening. When the cable was working most of the channels were analog and not HD. We were on Disney property and they do not have the Disney Channel in HD. The phone in our room did not work because housekeeping forgot to leave it on the charger. I was able to call housekeeping using the speaker phone to request a wine opener. It took two calls and over an hour to receive the wine opener. Rooms seems a bit dated and in need of an upgrade as well.
January 6, 2014
Rated 1 out of 5 by Marie008 awful
do not recommend. absolutely no value for the extremely high cost.
January 2, 2014
Rated 5 out of 5 by kramer10 small beds
The only downside would be the two double beds in a room for a family of 4 instead of two queen beds. A double bed is really small for two adults, even for our two teenagers! otherwise, wonderful hotel!!
December 31, 2013
Rated 4 out of 5 by Jane58 We always stay at the Westin Dolpin
After spending our first few trips to Disneyworld at on-site Disney resorts, we were happy to find the Swan/Dolphin resorts. It has better accomodations and much better food that the other on-site resorts. You get all the the on-site benefits without the chaos and overpriced Disney hotels. We love it!
February 6, 2014
Rated 5 out of 5 by Jen7900 Stayed for business
The company I work for had a sales conference at the Walt Disney Dolphin resort. Everything I needed was right there, staff was friendly, food was very good, and room was clean and comfortable. Didnt have to wait for anything and the hotel seemed full. Nice job.
February 6, 2014
Rated 4 out of 5 by RosieP25 The staff is phenomenal!
The hotel rooms are in need of some renovations, but the staff completely makes up. Everyone is super attentive and helpful.
February 6, 2014
Rated 4 out of 5 by KZtraveler Conference
I have stayed here for both conference and personal travel. Location is great for access throughout the parks. Food is actually very good.
February 5, 2014
Rated 5 out of 5 by Amy60 Staff exceeded my expectations!
My daughter and two grandsons joined me for a few days of Disney fun. Unfortunately, on one of the days, my two year old grandson had the stomach flu. Housekeeping had to come in the middle of the night to change linens one night and then once the next day!!! I ordered room service the next evening and the chef fixed some chicken soup broth from scratch just for him. Thank you so very much for the suite upgrade, as it was much appreciated by the entire family. The rooms were spacious and very clean. We certainly enjoyed our stay, and please thank your entire staff for being so attentive and kind!!!
January 24, 2014
Rated 3 out of 5 by BandB Disappointed
Our group's activities were removed from the premises and placed much further away in order to accomodate IBM. The lobby and restaurants were crowded and noisy. Even our granddaughter mentioned how commericial and expensive everything was. Disney does not appear to be family friendly any more.
The staff was pleasant.
February 3, 2014
Rated 1 out of 5 by HatetheDolphin Worst Experience at a Disney Hotel
We have stayed at most of the Disney hotels and this was the worst experience by far. The room cleanliness and comfort was horrible (dirty sheets/broken coffee maker). Our room was relocated to the basement where there was garbage in the hallway floor that was not collected during our weekend stay. We were also guaranteed self-parking to find out there was no self-parking. Prior to booking with the hotel, we were unaware of the $20 daily fee for the gym/internet service and the $15 parking fee. The use of the Internet and gym had not been used during our stay. We will not recommend this hotel to any family or friends.
January 20, 2014
Rated 3 out of 5 by FlyerGuy Great Location, but...
This hotel is in a great location and has great facilities in terms of pool, beach, playground, interior, etc.. However, my satisfaction ends there. In the Gold/Platinum check in line the representative was clueless about any features of the hotel, and unable to answer any questions. It took approximately 20 minutes to get us checked in, with no special requests other than asking about upgrade availability. Second point, there is 0 Platinum recognition at this property. While the room might be slightly better than the base room, it is not an upgrade by any means. In addition, the only Platinum perk is they waive the resort charge. Two points on this...first, everything in the resort charge is provided free to Platinum's by every other property already, and second, I found out during our trip that the 3 other parties we were traveling with all had the resort charge waived as well, "for being valued SPG members". These parties were all preferred members only with no status in the program. Next, food is horribly overpriced throughout the property. I am familiar with hotel /resort food being at a premium, but it is taken to a new level here. The quick service cafeteria, Picabu, is extremely slow to make the situation worse. Lastly, the room was what I would consider moderately clean throughout the stay. While not poor, it was not great either. However, there was a mild smell in the room that we could not identify (in their defense I did not ask about either). On the last morning, we were looking under the beds when packing and found a paper coffee cup filled that was slowly leaking and also molded. It had at least been there for several nights before we arrived. This was not far under the bed, but right at the edge where someone pushing a vacuum would have hit, or casually looking under would have found it. So while the room presented okay, I have serious concerns about the details in the cleaning.
December 30, 2011
Rated 2 out of 5 by PWATL Swan, Disney WOrld
Stayed here for a business meeting. I thought the hotel was very humid inside and had a very poor airconditioning unit to take the humidity out of the air. I also thought the food was not very good. This was a professional conference.
February 3, 2014
Rated 2 out of 5 by BoardwalkFan This hotel is in need of an update
You can't beat the location of this hotel (walking distance to two of the parks and Boardwalk entertainment), but this hotel is in need of an update and the service was not what I would expect from Starwood. Had to get a replacement refrigerator and hair dryer. Neither of the replacements worked. Found a very large bug in the room. We were awakened late one night with a room service order that wasn't ours . . .and the charge still showed up on our bill. Furnishings are in our room were definitely showing their age. Not planning to stay here again until they renovate.
September 7, 2012
Rated 2 out of 5 by Mindy14 Poor Customer Service
I had stayed at the Swan and enjoyed my experience. I expected the same from the Dolphin..wrong! I checked in at 10am and understood that my room wasn't ready and likely wouldn't be until 3pm. I was told they would call me. I never received a call so at 3:45pm I called the hotel and they said my room was ready. When I got back at 8pm and went to get my keys I was told they had to deep clean my room and it was still not ready. Half my room was ready but not the connecting room. It was ready about 9pm. 6 hours after check-in!!! the front desk never had more than 3-4 workers, during the BUSIEST week of the year! I have been a meeting planner for over 18 years and I would never use this hotel just based on my experience with the front desk.
December 31, 2013
Rated 2 out of 5 by SadDolphin Zero Value
Beautiful lobby but the rooms are rundown and outdated. The room refrigerators don't cool properly. Maintenance "fixed" mine three times. Finally an employee admitted that the refrigerators are cheap and that they get lots of complaints. We kept finding strange hair in the old, stained bathroom. The towels were stained. Most of the food was good. Very disappointed.
November 14, 2011
Rated 1 out of 5 by Bobsbigboy Horrible service, hotel has gone down hill
Upon arrival there was no SPG line (12/29/12). After waiting on regular line I informed clerk ther was no SPG line and she laughed. Once we arrived at our room #6157 we realized the refrigerator wasn't working, we waited and tried to adjust cool settings to no avail. Called front desk made them aware of the situation, nothing was done 12/29-30-31. Repeated calls every day and nothing was done. replaced 12/31 4 PM affter another call. Said they were aware of our problem, if so why did it take another call to get help. They ignored us and our problem. Just didn't care, something is wrong with the Dolphin staff and Mgt it's not a class operation anymore.
January 4, 2013
Rated 5 out of 5 by zep6 wonderful staff
We have stayed at the Swan and Dolphin many times. this stay was at the Dolphin. We have many fond memories. Jennifer Soto in reservations was extremely helpful prior to our stay. The front desk staff especially the new staff Jordyn were very patient and kind to me and assisted in making our staff very comfortable. Thabo a the concierge desk has provided us with many fond memories in the past and it was great o see him again. He, as well as Jennifer and the staff a the Blue Zoo Restaurant helped us to celebrate my deceased husbands life. He loved Disney and staying at the dolphin.
December 24, 2013
Rated 1 out of 5 by Cbird Outside is beautiful
This hotel looks fabulous from th outside,but the rooms are very old and the bathrooms were so so tiny.Had to pay to park at your own hotel which is very weird..also had to pay for wifi which is ridiculous this day and age. So it was 30 dollars extra for all of that!!!! Would never stay here again!,,
December 1, 2011
Rated 1 out of 5 by dallaskhk WDW Dolphin - Awful Experience. Worst Room on Property
My room was literally in the elevator lobby with a constant "ding-ding" throughout the day and night. It would drive anyone crazy. In addition, the view outside of my room was awful for "resort view". I looked out on the air condintioner condensers and a large concerte structure.
I talked to the front desk immediately upon check-in and again after Night 1. "All rooms were full" and could not be moved. At least an offer for coffee could have been made. It was more important to get my money and not for my satisfaction.
Never stat here and if forced to - do not allow room 1119.
I travel to Orlando for personal and business but will never stay here again.
October 28, 2012
Rated 4 out of 5 by PhilG Decent Hotel - IN Disney!
Nice hotel - I was there for a work conference. Its in the middle of Disney which is nice. The Spa looked very nice - wish i had gone.
February 2, 2014
Rated 4 out of 5 by Bluesky151 Horrible Check In? (Not just this Starwood Property but the Bahamas?)
Unless your a Gold or Platinum member check in took over 25 minutes - at least 4 -5 people cut the line - because there was no line - because the ropes were down? People who were in the know just got in the Gold or Platinum line which had two people working that side. My side only had one person working and everyone on my side had to go over to the Gold or Platinum line to get any service (this was after two Hotel staff came to the rescue after 20 minutes of our side not moving, and all the people rushing the Gold and Platinum side ahead of us?
September 6, 2012
Rated 5 out of 5 by Christmasvacation Excellent Christmas and New Years Vacation
Our family has stayed at the Swan or Dolphin properties about 20 times but never during Christmas or New Years. We tried it this past December/January and we had a blast. Staff and service was excellent. The hotel and property was decked out and we thoroughly enjoyed ourselves. Highly recommend coming during this time.
January 7, 2014
Rated 2 out of 5 by JSsssssss Hidden Prices
When we first checked in to our room we had a view of a rooftop. When I called guest services and explained that I had booked a room with a "resort view" we were immediately switched to a different room :-). The pool area was beautiful but it was very cold so we weren't able to swim. We were not aware that there was a $15 parking charge :-( or a $14 room charge for 2 bottles of water and wifi :-(. There is no food court like in the actual Disney owned resorts. We ate in the so called food court and besides tax we got charged an extra 6.80 service charge for SERVING OURSELVES!!!!!! The beds are comfortable. The bathroom is super small. I would not stay here again.
February 18, 2013