Rated 5 out of 5 by Tara Character dinner
This hotel was very clean beautiful everything was enjoyable. When you go to the character dining just know you were going to see the characters the food is horrible. The characters and servers are great
May 28, 2013
Rated 4 out of 5 by Buckets67 Dolphin Stay
We enjoyed our stay at the Dolphin. The staff was excellent throughout. The hotel is a bit old and the room could use a face lift, but it was a very clean room.
April 24, 2014
Rated 3 out of 5 by burrtkd9 Dolphin
Very comfortable, staff really nice. Was in meetings so i didn't get a chance to use pool or spa :(
Had a good experience though.
May 15, 2014
Rated 5 out of 5 by Carolinasnowbird Disney Dolphin Hotel
Excellent hotel for couples or families. Plenty to do on-site for kids. Good restaurants (signature and family). Within walking distance of Epcot and available transportation to other Disney facilities.
February 23, 2013
Rated 5 out of 5 by Downesy1 Fun In The Sun
The Disney World Dolphin was everything I had hoped it would be. Outstanding service, exceptional dining, very comfortable accommodations and ideally located to combine business with lots of family fun.
October 22, 2012
Rated 3 out of 5 by Les16 Great location & beautiful grounds
I was very impressed with the outside decor & location, however the rooms are badly in need of a renovation and upgrade. Not worth the money for the comfort, appearance and quality of the guest rooms.
December 9, 2013
Rated 3 out of 5 by Jorge88 Do not go when the hotel has a convention event
When we arrived the first thing we were told was Valet was full. We had to off load our luggage and self park over a 100 yards away. Checking in went very smooth. The room was clean and well maintained. We went down stairs to wait for the Disney Bus to the Magic Kingdom. We waited and waited no magic kingdom bus. After 45 min one of the other drivers checked and informed us that the magic kingdom route was cancelled due to the special event. There was no signage of that change. Needless to say we had to walk 1/2 mile to the swan bus depot. We missed a parade due to the delay. The next morning when I went to call for late checkout we were told that was not an option due to the event. We went downstairs to have the bell captain hold our luggage while we go to the parks. The line for the Bell Captain was 30 plus people. I was left with no choice but to carry all my luggage to the self parking. Overall the experience was not pleasant due to the overwhelming demands this cheerleading event placed on the staff and facilities. Ultimately regular guests paid the price for the event with poor amenities.
March 3, 2014
Rated 4 out of 5 by Dano4706VA Great Stay!
Lobby was beautiful, staff superb and restaurants excellent! Rooms were a bit small for the money, and will probably check out a larger suite in the future if I return, but overall experience was an B+
December 24, 2012
Rated 4 out of 5 by Thunder580 Heart of Disney in Luxuary
Swan and Dolphin is a destination in Disney World for couples or families with grown children. The Wine and Food Festival was terrific. Restaurants are first rate and accessible without a reservation.
October 22, 2013
Rated 5 out of 5 by Rob6543 Amazing
As usual, the Dolphin does not disappoint. The staff is amazing, the check in process quick and efficient, the rooms beautiful and the grounds meticulously cared for. Thank you for another great stay.
October 11, 2012
Rated 4 out of 5 by BOCACPA Great Location & Friendly Staff
We went to EPCOT which is walking distance from the hotel. It was very nice inside and the staff was very friendly. We were only there for one night so we didn't get to use any of the other amenities.
December 18, 2012
Rated 3 out of 5 by Margaret1090 Spa treatments very basic yet pricey!
Don't let look deceive you. Lots of created ambiance, little value. Not surprised that is is way overpriced, but it's lackluster at best.
Don't fall into the trap. Not worth time or money.
March 2, 2014
Rated 3 out of 5 by tangel Needs updating
This hotel is in a good location but needs updating. In two stays, I experienced bathroom doors that wouldn't close, a tub that wouldn't drain and very little SPG recognition.
April 1, 2014
Rated 5 out of 5 by SER31 Love this Hotel
We always stay here when we are at Disney. The staff is truly exceptional. We always feel spoiled. The rooms are fabulous and the food is beyond great. Better than any Disney hotel we have stayed at.
September 26, 2012
Rated 5 out of 5 by CAE2010 Excellent Service
From the moment we checked in, the service was excellent. Housekeeping was expecially accomidating in meeting our needs and cleaning the room when requested. Staff was very professional and friendly.
April 18, 2013
Rated 5 out of 5 by Juliet59 Friendly staff great customer service
Your staff was so kind and considerate. Always pleasant, and said hello, good morning/afternoon/evening. Staff was helpful. Room was very clean and nice selection of pillows. Mattress was very nice!
September 12, 2012
Rated 2 out of 5 by Bruce Room Service & Comfort
The room had a damp musty feel to it. Bed sheet felt damp. Took three times to get a laundry form when any other hotel/resort I've stay in had the forms in the room. Disappointing for a Disney stay.
June 10, 2013
Rated 4 out of 5 by king2 Nice Room
Great Facility. However, they charge you for internet service and bottle water $10.00 a day.Where you use it or not.and then $15.00 a day for self parking. The price of the room is expensive enough.
July 31, 2012
Rated 5 out of 5 by nanny99 Room service was excellent
All the staff were very nice and very helpful.
The room was very clean and was always made up in a timely fashion. I would highly recommand the room service, they were always pleasant to speak with.
December 23, 2012
Rated 5 out of 5 by Bob3948 Wonderful Location
We stayed at the Dolphin and found the location next to the Boardwalk and Epcot to be ideal. The hotel facilities are first rate and the staff was always responsive.
April 13, 2014
Rated 3 out of 5 by Yvette2012 Great Customer Service
Service excellence is clearly top priority at this hotel. All of the staff were warm and helpful.
The rooms weren't to my liking but were adequate. The beds and bedding were extremely comfortable.
August 13, 2012
Rated 4 out of 5 by FLres2012 Birthday trip
Hotel was in a great location, beautiful lobby and spa. Holiday decorations were very nice. Bathroom area did not look like it had been vacuumed. Water pressure in the shower was very inconsistent.
November 27, 2012
Rated 4 out of 5 by HH21 Very convenient hotel
Room was clean & comfortable. Access to all the Disney parks were excellent as bus stop & boat stop located footsteps away from the hotel. Combined with the Swan, there is plenty of dining options.
December 25, 2012
Rated 2 out of 5 by TEKI Out dated
Hotel rooms are very old and tired. Found hair in both beds; requested linen change - didn't happen. Second request resulted in only 1 bed being changed. Starwood needs to do much better than this.
March 9, 2013
Rated 2 out of 5 by CAB56 Disappointing
Small dark room farthest from elevator, carpet in need of cleaning, stain on duvet cover, poor to non-existent cell phone signal and wi-fi. Would only stay again if attending a conference on-site.
December 5, 2012
Rated 5 out of 5 by NYScottie Excellent stay and close to WDW
The lobby and conference spaces were more modern than the rooms but the hotel (including rooms) was very clean. Staff were excellent and very attentive and friendly. Great place to stay with kids.
March 1, 2013
Rated 5 out of 5 by elpontiff Location, Location, Location
I love this Hotel. Its beautiful, great staff, fun for kids, fun for adults and perfect location. I can't wait to come back. My children loved seeing Santa and having hot cocoa. What a great trip!
December 19, 2012
Rated 5 out of 5 by snuffy This hotel was very good
Everything was very nice, very good for children (all ages). We felt the children were safe and we were very comfortable with everything room, food and everything that was available for all of us.
February 26, 2013
Rated 5 out of 5 by Marte6455 I had a great time here!
Beautiful facilities in a beautiful, fun location. The staff was extremely helpful (and I was rather needy) - always with a smile. The Balinese massage was amazing - wishing for another right now!
March 4, 2013
Rated 4 out of 5 by Mark55 Good but noisy
I always enjoy my stays at this hotel, but this time it was a bit noisy. I wish the hall side of the room could be made to muffle the sounds. (Screaming, loud conversations, doors slamming, etc.)
June 3, 2013