Rated 1 out of 5 by Vivian I will never recommend this hotel
I will never recommend this hotel
November 15, 2011
Rated 3 out of 5 by JLsh It is a NORMAL Sheraton
Everything is average, service, receiption, housekeeping... corperate price+ 50$ enjoy the executive launge. The food repeat every two days, boring. I have to stay for one week!
December 6, 2011
Rated 4 out of 5 by LindaSoh Superb Service!
This hotel has offered one of the most friendly and easy to deal with customer service.
I would like to personally thanks the staff at the check-in desk Ms Ekynn who helped me on my check-in & check-out. Process was fast and seamless. She went extra mile to arrange a complimentary birthday cake for one of the staying guest. This really made our day!! Valued staff for the hotel!
March 10, 2014
Rated 5 out of 5 by Eric56 Quite comfort
Quiet and comfortable, not too far from the action but just enough distance so you don't feel like you're in the hustle and bustle of Orchard St.
March 10, 2014
Rated 1 out of 5 by ChrisL 2 extremely bad experience in 2 visits
Being a SPG platinum member, I have stayed at numerous starwoods hotels. This is by far the worst hotel I have encountered. Extremely incompetent front desk staff, bad service attitude and totally lousy experience. After the first stay, I was promised a better experience the next time I return by the duty manager Billy. However, that promise did not materialised on my second visit. I was being asked redundant questions about my room preferences and was given a room that reeks of tabacco which is totally unacceptable. This resulted in me being late for a conference call after the room change. The same duty manager Billy was on duty and was basically speechless when I questioned about the promised better experience!
March 21, 2012
Rated 2 out of 5 by VenR The service is poor, service redemption worse
1. In early 2011, was checked into a room where I found a guest already occupying and sleeping when I went in.
2. After almost 6 mths, tried again in Oct. Realised at check out that the check in person had not highlighted the inclusions in the package.
3. I highlighted how I had been adversely affected. Duty mgr blamed it on inexperience of a check in staff (so, no procedure for experienced staff handling Plat guests). Then, he offered me 2000 star points saying it was = US $600 redemption. When I challenged this, he retracted & said sorry. So, he's either a liar or incompetent. Very disappointing
October 26, 2011
Rated 5 out of 5 by Mayhemm Friendly Hotel
The staff made my stay absolutely comfortable and the service was very personalize. This a home away from home hotel.
March 5, 2014
Rated 5 out of 5 by Barkey596 Great Hotel for Singapore
Great hotel positioned close to Orchard Road and the Newton Hawker Centre.
Good rooms, decent size, clean and modern.
Walking distance to top of Orchard Rd for shopping. Taxi ride to Boat/Clarke/Robertson quay's, China town or Little India.
Very, very friendly staff, ask the uniformed guys on the door for advice about ANYthing! Best place for a new suit? Best local food? You need souvenirs, technology they will help you.
March 3, 2014