Rated 1 out of 5 by Vivian I will never recommend this hotel
I will never recommend this hotel
November 15, 2011
Rated 3 out of 5 by JLsh It is a NORMAL Sheraton
Everything is average, service, receiption, housekeeping... corperate price+ 50$ enjoy the executive launge. The food repeat every two days, boring. I have to stay for one week!
December 6, 2011
Rated 3 out of 5 by SavvyTraveler Platinum status recognition
I have been a Platinum status member for past five years or so. I stayed at this hotel at least 6 or 7 times so far. I have never been upgraded to a suite so far.
Also, this time around I was offered free 'breakfast'. However, the breakfast was at their executive lounge. The breakfast offerings were very limited compared to the regular cafe. Hence, I paid S$40 extra to have real breakfast. I suggest that you take this consideration when you decide on this hotel.
Overall the staff were friendly, and tried to help within the empowerment they are granted, which was probably very little.
August 4, 2014
Rated 1 out of 5 by ChrisL 2 extremely bad experience in 2 visits
Being a SPG platinum member, I have stayed at numerous starwoods hotels. This is by far the worst hotel I have encountered. Extremely incompetent front desk staff, bad service attitude and totally lousy experience. After the first stay, I was promised a better experience the next time I return by the duty manager Billy. However, that promise did not materialised on my second visit. I was being asked redundant questions about my room preferences and was given a room that reeks of tabacco which is totally unacceptable. This resulted in me being late for a conference call after the room change. The same duty manager Billy was on duty and was basically speechless when I questioned about the promised better experience!
March 21, 2012
Rated 2 out of 5 by VenR The service is poor, service redemption worse
1. In early 2011, was checked into a room where I found a guest already occupying and sleeping when I went in.
2. After almost 6 mths, tried again in Oct. Realised at check out that the check in person had not highlighted the inclusions in the package.
3. I highlighted how I had been adversely affected. Duty mgr blamed it on inexperience of a check in staff (so, no procedure for experienced staff handling Plat guests). Then, he offered me 2000 star points saying it was = US $600 redemption. When I challenged this, he retracted & said sorry. So, he's either a liar or incompetent. Very disappointing
October 26, 2011
Rated 4 out of 5 by Jenny28 Comfortable hotel
Travelled with my elderly mother in July 2014.
The hotel was very comfortable with lovely décor and furnishings and a short walk to Orchard Rd.
Recommend Domvs Italians Restaurant food was wonderful.
The Dining Room (buffet) was not so great. The hot food was barely warm and I also had a glass of wine spilt down my back by a waiter. The head waiter offered to have my clothes dry cleaned the next day but as we were checking out in the morning I declined the offer. I also commented about the food being a bit on the cold side. When the bill arrived they deducted one meal from the bill.
I would still come back to this hotel despite of my last dining experience at the end of my holiday. It is a lovely hotel.
August 6, 2014
Rated 4 out of 5 by Nakane41 Rate performance
Compatition in hotel business in Singapore is keen. Judiging service level, quality of foods, quality of rooms, it seems to me flexible rate is a bit higher in competition.
August 24, 2014
Rated 4 out of 5 by Sandeep79 Pleasant stay
This hotel's main asset is the staff who take a lot of effort to make one feel welcome. I thoroughly enjoyed the spread laid out at breakfast every morning. Special thanks to the gentleman who facilitated my check out.
August 24, 2014