Rated 1 out of 5 by Vivian I will never recommend this hotel
I will never recommend this hotel
November 15, 2011
Rated 3 out of 5 by JLsh It is a NORMAL Sheraton
Everything is average, service, receiption, housekeeping... corperate price+ 50$ enjoy the executive launge. The food repeat every two days, boring. I have to stay for one week!
December 6, 2011
Rated 4 out of 5 by KM66 Front Desk Management Team
In May 2014 (not my last stay) has not very good. I am given a Cabana room but inside there worms or some similar in the floor and bed. I then inform the house keeping, they did come to get rid of them. I was requesting to have room changed but nothing is being done. When I checked out, I did tell the check out staff and the manager come out and promise to look after my next visit (which was last week). I did get an upgrade to a nice room but not before I raised the past issue and insist of getting a better room. I just thought that being a platinum member of SPG I would have been taken care a lot better than this.
July 22, 2014
Rated 5 out of 5 by SydneyRick Consistently excellent
I've stayed at this hotel over 100 times over the past 25 years, and it has very rarely failed to exceed expectations. It is not the newest or flashiest hotel in Singapore, but it is well located, the staff are outstanding, and everything works. You can't ask more from a hotel.
July 16, 2014
Rated 1 out of 5 by ChrisL 2 extremely bad experience in 2 visits
Being a SPG platinum member, I have stayed at numerous starwoods hotels. This is by far the worst hotel I have encountered. Extremely incompetent front desk staff, bad service attitude and totally lousy experience. After the first stay, I was promised a better experience the next time I return by the duty manager Billy. However, that promise did not materialised on my second visit. I was being asked redundant questions about my room preferences and was given a room that reeks of tabacco which is totally unacceptable. This resulted in me being late for a conference call after the room change. The same duty manager Billy was on duty and was basically speechless when I questioned about the promised better experience!
March 21, 2012
Rated 3 out of 5 by Nikku Enough good, but...
The hotel is good.
But, i never enjoy up-grade to Tower's level even though i'm platinum member.
July 25, 2014
Rated 3 out of 5 by TravellerJeff Disappointing Stay
I stayed at this hotel with my partner for 5 nights at the end of a trip through Asia. I have been staying at this hotel for over 20 years, and have always liked its location, facilities and overall atmosphere, but this time I really think that in order to compete, it needs to wake up and start getting its act together. Little SPG recognition is given, the Front desk looks sloppy and a mess, the Concierge staff are clueless and the furniture in the lobby bar is threadbare in places. Also, no free WIFI is a joke in 2014, and although I get it free with my SPG Gold status, it means the lobby is always crowded with guests on the limited seating using the complimentary access.
Next time I will definitely consider one of the other Starwood properties as this one has lost its shine, which is a real pity.
July 21, 2014
Rated 2 out of 5 by VenR The service is poor, service redemption worse
1. In early 2011, was checked into a room where I found a guest already occupying and sleeping when I went in.
2. After almost 6 mths, tried again in Oct. Realised at check out that the check in person had not highlighted the inclusions in the package.
3. I highlighted how I had been adversely affected. Duty mgr blamed it on inexperience of a check in staff (so, no procedure for experienced staff handling Plat guests). Then, he offered me 2000 star points saying it was = US $600 redemption. When I challenged this, he retracted & said sorry. So, he's either a liar or incompetent. Very disappointing
October 26, 2011