Rated 3 out of 5 by JLsh It is a NORMAL Sheraton
Everything is average, service, receiption, housekeeping... corperate price+ 50$ enjoy the executive launge. The food repeat every two days, boring. I have to stay for one week!
December 6, 2011
Rated 1 out of 5 by Vivian I will never recommend this hotel
I will never recommend this hotel
November 15, 2011
Rated 5 out of 5 by cdr007 Great Staff and Service
The Sheraton Towers in Singapore is my favorite SPG property. Every trip I have made to Singapore, the entire staff has treated me great! I could not ask for better guest service. In addition to the awesome staff members, they provide excellent services and every room I ever stayed has been very clean and comfortable.
I would really love to recognize each of the staff members who have treated me well, but there are just too many to name They all know who I' am the second I step out the cab, walk into the hobby or lounge even if I haven't visited the hotel in months.
I have never been treated so well by so many in one hotel and when you travel as much as I do, that means a lot.
Thank you Sheraton Towers.....
August 12, 2016
Rated 5 out of 5 by Ryan310 Good choice for staying in heart of Singapore
The location of Sheraton tower is near orchard area and yet not too close to hear all the fuss. Staff are professional and tentative. For platinum members they upgrade me to the suite. Hotel facilities are in good shape, good breakfast. Nice lounge, and dont miss out the chinese restaurant Libai!
July 25, 2016
Rated 3 out of 5 by SriNam Good Hotel, Great locationl but confusing billing details
I am happy with the hotel. Excellent Hotel, Great location, except for front desk staff, all other staff are excellent and very helpful.
I am not happy with the billing and with the front desk staff. When I called the hotel for clarification on the billing, I was made to wait for more than 5 mins for some one to attend my call. It was an overseas call and was made to wait and finally some one took the call and struggled to solve my problem. It took more than 20 mins for the staff to revert back to me, stating they shall check and email me or call me.
I don't think the staff are equipped to understand the basic billing structure to help the customer faster.
July 25, 2016
Rated 4 out of 5 by Michelle1231 Overall experience was good
It was my 1st time to get upgrade to Suite after I asked them as I stayed there for quite many times. But that Suite was great & comfortable. I love the refreshment with chocolate. The only thing can do better which is less food variety in buffet breakfast.
July 25, 2016
Rated 5 out of 5 by TaurusGuy Always awesome to stay at the Sheraton® Towers Singapore
This hotel listens to past feedback. Service has been upped a few notches from my last stay.
SPG Platinium status well recognised upon check-in. My room is upgraded without much hassle. Exceptional service from Front Office and Towers Lounge staff. Compliments to Peter the FOM & his team.
From the check-in greetings to the high quality of service and attention to detail, this hotel gets it right and nailed it. Nothing is too much trouble and the staff are genuinely warm and sincere. Last minute requests are responded well with fast communication and action between different departments.
Wifi is free with unlimited devices. Signal is strong and speed is fast. This is so vital these days. Breakfast spread is awesome and food standard is great.
The best kept secret is the Towers Lounge & their staff Tiffany & Katie whom make that stay all the more enjoyable. We enjoyed every moment we spent there. It was an experience never felt before in other staycations! It has not just met but exceeded my expectations.
Would highly recommend and would definitely re-visit. Executive Club upgrade makes all the difference.
This property is minutes away from MRT Station and Newton Food Centre with lots of affordable food. Orchard road is just a short distance away for some great shopping.
July 14, 2016
Rated 4 out of 5 by ArifLuk Lounge access is the only Plat recognition at the hotel
Stayed there many times, the staffs at the Lounge were exceptional. Love them! Other than that, it is an old hotel that needs major renovations. They are very stingy with their Platinum Recognition. Suite upgrades non-existant, breakfast only at the lounge. Most hotels will provide chocolates and welcome basket, not at this hotel.
The hotel however is close to MRT and hawker center. Previously this hotel was the most afforadable Starwwod hotel in Singapore.
July 2, 2016