Rated 5 out of 5 by Gordon25 Luxury hotel
Enjoyed our stay, we got what we expected, a luxurious room, with all the conveniences you expect. When we arrived, a bottle of wine had been placed in the room, which had been delivered by mistake. After asking the staff to remove it, they promptly said there had been a mix up, and for our inconvenience, told us it was complementary, a great gesture which we enjoyed. However, the milks which were supplied with the tea/coffees, were a month out of date, which we didn't notice until we had drank the tea!! We were disppointed with this and it gave us an 'ill' feeling for the rest of our stay. This put a slight dampener on our otherwise great experience.
February 26, 2014
Rated 5 out of 5 by Ardennan Superb !
Had a 24hr stay with my wife. I have stayed in many other hotel in the area and this one beats them all hands down. Pay the little extra and get the 7th floor treatment with Residents lounge and free access to the SPA. The location is perfect for all needs and having on site carparking is a boost !
March 5, 2014
Rated 3 out of 5 by edinburghtourist41 Pleasant stay
Pleasant hotel, helpful staff and excellent spa service. Room was very comfortable but could have been cleaner in places. Club lounge food was rather disappointing and coffee machine was not refilled regularly, which meant waiting until staff were available to fix this, staff themselves were very friendly and helpful however, once we could find someone to help us. Spa was fantastic particularly rooftop hydro pool. All staff very helpful and informative.
February 24, 2014
Rated 5 out of 5 by Charles223 Amazing staff
The staff at the Sheraton exceeded all of my expectations. As an SPG member, I felt like a VIP treasured guest. In all instances, the staff went above and beyond to assist with all of our needs. Particularly, the SPG desk was tremendous in helping us with internet access issues.
The rooms and public spaces are super comfortable and inviting. Walking in the hallway in the evening I honestly felt like I was in my living room - it was so warm and quiet. Best hotel during our multi-week Scotland trip.
February 17, 2014
Rated 1 out of 5 by John2727 Greedy to charge extra for sauna usage
The facitiaties are not included in room rate! The Cleopatra Baths were out of order. I wouldn’t consider a sauna a spa treatment and would not expect to be charged £30 per head for the what is inclusive in 99.9% of all other hotels of a similar standard.
It’s really very disappointing indeed.
I could understand managing demand by booking allocating times for guests on arrival or charging for peak periods but to charge for a accessing a sauna is not fitting with what I had expected from the Sheraton group.
I doubt I will be back as long as that policy exists. I think is greedy to ask for that on top of the room rate.
November 14, 2012
Rated 5 out of 5 by Annette17 Excellent rooms
As a business traveller I stay in many hotels and have many sleepless nights. However, best nights sleep I have had in a hotel for a long time. Bed, duvet and pillows were so comfortable slept so well. Another excellent feature for me is the room lighting - spot on
February 14, 2014
Rated 4 out of 5 by Ritchie2 Reasonable
Slightly confusing on arrival as the entrance from Festival Square is actually the entrance to the restaurant and bar. The main hotel entrance is actually on the other side of the building and down a level. I saw quite a few people in the same situation.
Room was fantastic (Club Room) and had everything you would expect in a 5* hotel. The only slight issues were the Bathroom lighting could only be accessed from next to the bed and one of our lights flickered on the lower setting.
The club lounge access was a nice touch, however having paid a premium I was disappointed overall for a couple of reasons. Firstly the selection of food was good but almost everything I tasted was inedible or very salty. The main issue though was having visited the lounge in the evening for 2 hours, I was only offered one drink. Initially we waited around 20 mins for the drink we did get, we were eventually offered a second at about the hour point, this never arrived, we tried again and the order was taken but again the drink never arrived. At this point we decided to go somewhere else (and pay) as the service was quite poor and we felt we had wasted the first part of our evening.
The main bar was a pleasant experience though, decent service although expensive even for Edinburgh. We didn't have time to experience the Spa.
Breakfast was again served in the Club Lounge. It was a similar affair in the morning. At no point were we offered a drink, and I then spent around 20 mins queuing to use the incredibly inefficient tea/coffee machine whilst my breakfast went cold. I thought there was a good selection of food overall but there were a few issues:- No toast, I saw someone actually get some but it looked like it had been brought in from downstairs, was tiny bread and looked cold. There was also no margarine, and when asked, I was advised to use the posh looking butter. No offer to provide margarine at all. On the plus side, the natural yoghurts and fresh fruit pots on offer were excellent.
Overall I enjoyed the stay- mainly because of the room and hotel quality, but felt let down by the standard of the club lounge, breakfast was decent but the coffee/margarine fiasco again made the experience somewhat annoying. I can get margarine in any hotel in the world, but seemingly not the 5* Sheraton?
February 16, 2014
Rated 5 out of 5 by Scotsboy Weekend in the Spa
Booked a Saturday night stay for my wife and I and upgraded to a Club Room. Well worth the extra cost as it gave us unlimited access to the Spa and Club Lounge. The Lounge itself was very comfortable and well appointed and serves a continental breakfast with a fair variety of cold food and pastries and a single hot dish (eg Bacon). If you want, you can upgrade to have Breakfast in the main Restaurant for an extra couple of pounds. Gets busy at around 6pm when free drinks and some very interesting canopes are served. The SPA was fab. We arrived at the hotel at 10:30am and were in the Spa by 11 for a great 3 hour session, which we repeated the following day. Check-in and Lounge staff were extremely attentive. Will be back.
February 15, 2012