Rated 4 out of 5 by OftenTraveler A little too cute for its own good
This is a very nice hotel, the staff is excellent and accommodating. We had a castle view room. Unfortunately it was on the street and the noise kept us awake all night. Hotel moved us the next morning with no trouble, and compensated us for the discomfort.
My only complaint with the room is a very complicated "mood" lighting system, that is far more trouble than it should be. For example, you cannot turn the bathroom lights on or off from within the bathroom, and you cannot leave a night light on in the bathroom without leaving it on on the bedroom floor as well. The lighting had several "programs" that were hit and miss when you turned on one or more of the approximately 20 switches in the room. The thermostat was impossible to read, day or night, without a flashlight (which we had) because of its location on the wall away from any room lighting, and it had no built in backlight.
May 3, 2012
Rated 5 out of 5 by Basil5502 Fabulous ;-)
This hotel never fails to deliver ! We have stayed there a few times now and the staff are so courteous; friendly; occasionally asking if they may help you (but not in an over bearing manner or frequency) and with a request - nothing is a challenge.
The accommodation from the minute you walk in the door is fresh, vibrant and luxurious and very very comfortable. A great hotel in every aspect !
June 23, 2013
Rated 4 out of 5 by NIMMER Hotel Internet Doesn't work
The SPG Hotels in the UK outsource their IT services to Quadriga, and half the time it simply doesn't work. Two of my laptops wouldn't connect to the wireless and the staff was unable to resolve it, nor could Quadriga service in London. Expect to waste hours if you need a reliable internet connection, so it means this is not a good hotel to use for business. Otherwise everything is good.
August 20, 2013
Rated 5 out of 5 by dixonblack Christmas Treat
My husband and I came for the weekend after our boys bought a nights stay as a gift well we have to say what a fantastic experience it was wonderful. The staff couldn't do enough for us,nothing was too much bother. We certainly will be visiting again and will be telling our friends and family.
January 6, 2014
Rated 3 out of 5 by Steve27 Very poor for such a high rated hotel
I recently stayed at the sheraton in Edinburgh. The hotel was very clean and all the staff very helpful. The room I chose was a club room as it seemed to have all the facilities. What I did notice is that I could only check in my room after 3pm and the VIP lounge was only open till 7pm. The spa was open till 9pm but, if done correctly, takes 2 1/2 hours to complete so there would not be time to experience both of these if you only stayed for one night. The wifi in the room, that was also part of the club package, did not work and the only thing that reception could do to fix this was to send someone up to show me how to connect to the wifi. Still did not work. I ordered my breakfast to my room and when it got there not only were the portions not big enough to satisfy a small child but the food was stone cold. Overall my stay in this hotel was not a pleasant one and I will be looking elsewhere next time.
February 11, 2013
Rated 5 out of 5 by brianj57 Excellent hotel in all ways
Just a beautiful hotel with excellent staff in an extraoridinary location. Room was large and fantastic - great view of the castle from our window - the most technically advanced Sheraton we have visited - great location for touring on foot for sites, shopping, restaurants - special thanks to Frances for her greeting upon our arrival and all the staff for making us feel special
May 22, 2013
Rated 5 out of 5 by johnmadc john madc
everything about this hotel is certainly 5 star, however i must admit as for the staffing it is for sure a 7 star rating....the general manager should be very proud of his people...i travel a great deal fro business here in the States and stay at many what some stay are very exclusive hotels, the Sheraton Grand has surpassed all of them!! Kudos!!
November 19, 2013
Rated 3 out of 5 by HNH3 clean room, good service but bad renovation
Room was clean, quiet and pleasant but bathroom was cramped. Lighting was very confusing to point of being annoying. I hated "mood lighting." i want lights on when i hit switch -- not color choices. Also don't like dark halls where lighting is motion activated. I missed old seconf floor bar area up staircase from foyer. new bar restaurant has all the charm of McDonalds.
October 17, 2012
Rated 5 out of 5 by NEF2014 Awesome Edinburgh Hotel
From the moment we walked into the hotel, the service, and atmosphere was wonderful. Great staff and accommodations were just what we were hoping for!
Thanks for making our first trip to Edinburgh so wonderful... It really got me in the mood to rent a Full Kilt Outfit and where it out on the town! I even got some compliments on how Scottish I looked....
July 29, 2013
Rated 5 out of 5 by lindz12 what a lovely experience
This hotel is one of the finer Sheratons . The staff are excellent , helpful and very friendly. The Spa is beautifull. great position . I will definately return there soon. Great stay even thought the weather was awful
January 15, 2014
Rated 3 out of 5 by wang0018 check out
We checked out at 9am, on Oct. 30. Actually check out desk only one staff was working and a couple of customers were waiting for service. Nobody came to help. I had something urgent to do, had to wait and wait. I wonder how can no staff at back office in a five stars hotel coming to help, let customers wait less time when they check out.
November 1, 2013
Rated 4 out of 5 by dusan Recent Stay
Accomodation and food was very good.
Very friendly and helpful staff.
February 3, 2014
Rated 5 out of 5 by Satellite67 Fantastic club room
This was our second stay in the hotel and our overall experience was extremely satisfying again. The castle view rooms are lovely, clean and fully functional. Staff make you feel welcome and relaxed, particularly Shiva in the club lounge who was exceptional, always smiling, friendly and helpful....the perfect host. We will be back again soon we hope.
June 23, 2013
Rated 5 out of 5 by Fakel28 best relax
great location, great views, magnificent breakfast includes local Delicatessen (haggis and black pudding are among the best in Edinburgh), great spa and the staff! You only need to entrance from the street at night to organize.
January 9, 2014
Rated 5 out of 5 by KirstyB I could not have asked for more
Right from the first moment I called up to clarify a few points about my trip, the Sheraton Grand Hotel and Spa staff could not be more helpful!
Amanda from guest services was wonderful and made my Nannas first trip to Scotland a truly memorable one! From a personalised note upon arrival to a castle view, my nanna said that she had never stayed in a hotel with friendlier staff or as lovely room standards.\
The little things that they did to make our stay special really did make it a wonderful family trip. My nanna felt really special and the whole family want to thank all of the staff at the Sheraton Grand Hotel and Spa for making the trip really memorable! We loved it so much theres a good chance you will be seeing us again soon.
From a gorgeous king size bed, to the mood lighting, to the castle view and the spa, the facilities and location made this hotel a great choice for a trip both business and pleasure. Could not recommend this hotel more!
July 29, 2013
Rated 5 out of 5 by Eilean First Class Edinburgh Hotel
Ideally situated in the heart of the city this hotel offers its guests everything they could possibly need. The overall "star quality" however is its staff, they are ALL polite proffesional and helpful we could not fault them. Well done to the management team and staff trainers what ever you are doing is working in this hotel
August 12, 2013
Rated 4 out of 5 by Gavinsm78 Overall a great stay
For the last three years we have been choosing the Sheraton Grand hotel and spawhen coming to Edinburgh on business as it has great rooms, great location plus a superb spa. This last trip met expectations but there were three draw backs, Firstly the club lounge can't handle the the amount of people who turns up at 5.30 pm for drinks and canapes with no available seating, this caused some tempers to rise between guests. Second is the quality of service at one square is below average, order coffee and get tea, constantly asking staff for cutlery, wrongly charged for food. Lastly the reason we stay in the club level is for the extras mainly the Spa, unfortunately we were turned away on the Saturday as it was too busy, after complaining we were given access but unfortunately although you get spa access as part of club level there is no provision to automaticaly book you in, so it seems a hit or a miss if you can get in, which may deter us from staying in the future.
March 4, 2013
Rated 5 out of 5 by lynne2 will not disappoint!
environment; food; atmosphere; location and proximity - all excellent
January 24, 2014
Rated 4 out of 5 by JanT Business Trip
The check in and bell hops are always polite and helpful. The spa and gym leave much to be desired. This is the only hotel I stay at during business that I do not work out because of the difficulty of using the gym and pool. I find the restuarant and spa staff very aloof and put out if asked for any information.
July 30, 2013
Rated 5 out of 5 by Beebee12 40th wedding anniversary
Thank you so much everyone at the Sheraton grand. From checking in the next 24hrs were exceptional . Staff at all levels marvellous.
January 13, 2014
Rated 3 out of 5 by hamster Breakfast
The overall experience was good however the buffet breakfast was a great disapoimtment. Several items had run out and several were unappetising! The area where you had to make your own toast was grubby and the bread on offer was still half frozen. Given the hotel rates they surely could make toast for you!
September 26, 2012
Rated 5 out of 5 Comfortable room as second home
All facilities in the room are great and comfortable. The staff did make sure we are satisfied the room. Only thing we want to let you know that one of doors in restroom cannot be closed completely. It's little uncomfortable for us, but generally is really satisfied with the room.
September 28, 2013
Rated 4 out of 5 by Dave75 Good Hotel
We stayed a week and had a great experience, exceeding our expectations. Highly recommend. Minor items: shower water pressure a bit low. I was disappointed that my SPG status didn't really count for much at this property (no free internet, no club floor...nothing except points I guess).
August 7, 2013
Rated 5 out of 5 by EuropeTraveler Exceptional staff!
Concierge staff Bryan, Satyaman, Lukasz are outstanding- really go above and beyond! Wayne who greets you upon arrival is welcoming and great at giving suggestions for things to see and do! Superb experience at this hotel! Great fish and chips at the hotel restaurant!
October 4, 2013
Rated 5 out of 5 by Teenymac Amazing Hotel
Fantastic hotel, staff were friendly & couldn't do enough for you, even when there was a small mix up with our room it was dealt with very efficiently. Can recommend a stay to anyone. Will be going back!
December 9, 2013
Rated 5 out of 5 by BenjiBenji Spa and gin cocktail bar
I've been to the hotel before and its always a delight. The rooftop hydropool is a must (but must be payed for extra) and I love the gin cocktail sampling at the bar.
December 17, 2013
Rated 4 out of 5 by mister Good stay for business event
Hotel was modern, clean and comfortable. Staff were very good, gym and spa were fine. Shower in bathroom very poor flow and the desk in the room too high to work comfortably for any length of time. Shower aside, I'd happily book to stay again for a non-business trip.
January 25, 2013
Rated 5 out of 5 by Sparkey996 Fantastic Hotel
We chose the hotel for a romantic break the secure car parking in the city centre was a deciding factor and we were pleasantly surprised with the excellent facilities, rooms and staff I would highly recommend a visit especially to the Spa!
October 15, 2013
Rated 4 out of 5 by Ritchie2 Reasonable
Slightly confusing on arrival as the entrance from Festival Square is actually the entrance to the restaurant and bar. The main hotel entrance is actually on the other side of the building and down a level. I saw quite a few people in the same situation.
Room was fantastic (Club Room) and had everything you would expect in a 5* hotel. The only slight issues were the Bathroom lighting could only be accessed from next to the bed and one of our lights flickered on the lower setting.
The club lounge access was a nice touch, however having paid a premium I was disappointed overall for a couple of reasons. Firstly the selection of food was good but almost everything I tasted was inedible or very salty. The main issue though was having visited the lounge in the evening for 2 hours, I was only offered one drink. Initially we waited around 20 mins for the drink we did get, we were eventually offered a second at about the hour point, this never arrived, we tried again and the order was taken but again the drink never arrived. At this point we decided to go somewhere else (and pay) as the service was quite poor and we felt we had wasted the first part of our evening.
The main bar was a pleasant experience though, decent service although expensive even for Edinburgh. We didn't have time to experience the Spa.
Breakfast was again served in the Club Lounge. It was a similar affair in the morning. At no point were we offered a drink, and I then spent around 20 mins queuing to use the incredibly inefficient tea/coffee machine whilst my breakfast went cold. I thought there was a good selection of food overall but there were a few issues:- No toast, I saw someone actually get some but it looked like it had been brought in from downstairs, was tiny bread and looked cold. There was also no margarine, and when asked, I was advised to use the posh looking butter. No offer to provide margarine at all. On the plus side, the natural yoghurts and fresh fruit pots on offer were excellent.
Overall I enjoyed the stay- mainly because of the room and hotel quality, but felt let down by the standard of the club lounge, breakfast was decent but the coffee/margarine fiasco again made the experience somewhat annoying. I can get margarine in any hotel in the world, but seemingly not the 5* Sheraton?
February 16, 2014
Rated 4 out of 5 by cynbruce Excellent Property. Wil recommend it!
We had an excellent stay at your beautiful property in the heart of Edinburgh. From beginning to end, we were impressed by the attention to detail. Of course, what made it extra special was all the help we received from your concierge, Stewart.
September 17, 2013