Rated 5 out of 5 by Sandman2013 Amazing Hotel, Best Stay Ever
Spent a couple of nites at this hotel over Hogmanay. Amazing place. Everything from the moment you walk in to little things throughout the hotel and spa to the moment you leave, they take care of you and make sure you have an excellent time. Everyone is very helpful and considerate. Great service. Cannot get better than this!
Spa is a excellent. Highly recommend it.
January 3, 2013
Rated 4 out of 5 by NotAFanOfDean One bad apple can spoil the barrel
A chubby lad named Dean handled my check out at reception. I found him rude and cheeky. He runied what was otherwise a great stay.
The room was very modern and clean. The widescreen flat TV and wifi were great. The food was very good both brekkie and dinner.
The gym was amazing as was the swimming pool and the staff at the gym were first class. Shout out to Murray.
January 3, 2013
Rated 5 out of 5 by Hypebabe1 Memorable Expereince
We went up to the Sheraton Grand Edinburgh to get away for Christmas and what we experienced went beyond our expectations. The most memorable for us was how the staff were really helpful and friendly and went far and beyond to make sure that we had a lovely time. And of cos the Hydropool,the room and hotel location were just the icing on the cake.
December 30, 2012
Rated 5 out of 5 by CJT76 Wow a gem in Scotland
This was an experience that really changed my view of the Sheraton brand. I am a loyal SPG Gold Level traveler. Normally I will pass over the Sheraton brand and look to higher end SPG hotels.
Our suite was amazing comfortable and well appointed. The club room that our children were in was very chic as well.
The services level and friendly staff were just overtly over the top. We did not meet a single staffer that was not charming and ready to please. The staff really made the experience.
The room service was above par.
We spent Christmas in the UK and had intended to stay else where. We switched to the Sheraton at the last minute and it saved our Christmas abroad!
December 29, 2012
Rated 5 out of 5 by Gessica75 Couldn't be better
This holiday was perfect, starting from the room with great view, to marvellous SPA.
I would like to thank the reception staff, they all were helpful and kind. But all the staff was, indeed.
In room dining was above expectations.
December 27, 2012
Rated 5 out of 5 by Silvers Wonderful stay
Just the relaxing break we needed. As you would expect perfect. My husband and I went the hotel during the renovations and never enjoyed our stay however renovations complete and the hotel is back to its top class position. Everything was wonderful.
December 26, 2012
Rated 5 out of 5 by joby24 Convenient, nice hotel in Edinburgh
Great location. Spacious room with nice design.
December 23, 2012
Rated 5 out of 5 by gooner69 Outstanding
After working in the travel industry for over 30 years I am fairly critical.
The Sheraton Edinbught surpassed my expectations. Excellent facilities, most likely one of the best spas I have ever been in and friendly staff made my stay excellent.
December 19, 2012
Rated 4 out of 5 by Hanky Good hotel
Good hotel restaurant disappointing
December 19, 2012
Rated 5 out of 5 by mickiey Kim & Michael
What a fantastic long weekend me and my wife have just spent at the Sheraton hotel Edinburgh. right from the porter that greeted us to very friendly and helpful staff.
cleanness was second to none and nothing was too much trouble.
The spa / swimming and gym facilities are top notch and is a great way to unwind or let off steam.
Would recommend this hotel to anyone.
December 13, 2012
Rated 5 out of 5 by SPGLoyal22 Wonderful Sheraton
Without doubt one of the best Sheratons anywhere in the world. Staff are terrific, Club Lounge one of the best. Loads of choice of restaurants in Edinburgh but make sure you eat in the hotel - the food is fantastic in the restaurant. One of the other highlights- sitting on the roof in the hydra pool. Overall, a hotel that I would recommend to anyone- the best in a great city!
December 11, 2012
Rated 3 out of 5 by Dfall Good Location
Hotel is well sited for Princes Street and Edinburgh Castle. Airport bus is also close by.
December 6, 2012
Rated 5 out of 5 by RosieT60 Warm welcome received
I was welcommed to the hotel by the concierge and was made to feel very special. Room was lovely and very comfortable.
December 5, 2012
Rated 5 out of 5 by Sebastien Superb Hotel
Excellent location, excellent service, facilities and comfort.
I am a frequent traveler for business purpose and I really enjoy my stay there.
Breakfast is a must!
December 4, 2012
Rated 5 out of 5 by Mysteryshopper60 Relax and Unwind in Comfort
Just returned from a 3 night stay at Sheraton Grand Edinburgh. Spent 2 days in Spa and finished off with treatments, so relaxing. Treatments are good but very expensive, so start saving now. Room comforts excellent, beds amazing, mood lighting in bedrooms looks great but found it difficult to get enough light to apply makeup. Loved the revamped Reception and Lounge Area, very modern and the opposite to what they had before. Worth paying the extra to have a Club Room and have breakfast, free teas coffees, soft drinks, wine, spirits and canapes in the Club Lounge. Pick Wa, the Club Lounge Host, makes you feel special and can't do enough for you. Missed Santini's restaurant this year as it has disappeared since refurb. Central for shopping and sight seeing. This is our 3rd year of staying in the Sheraton Edinburgh and it is encouraging to return each year and see lots of the same staff, nothing is too much for them. On the downside, Bath Towels & robes very neat in size if you are a plus size.
December 1, 2012
Rated 4 out of 5 by robert99 Well located with practical facilities
While a modern and rather non-descript building it provides guests with well planned and convenient facilities. Found staff to be committed, attentive and anticipating our needs. Nice view of One Square, Usher Hall and the Castle
November 24, 2012
Rated 4 out of 5 by 1944 Back again
Comfortable,convenient and staff as good as always. I preferred the former buffet dinner arrangements to the new style, but this won't stop me staying here again.
November 23, 2012
Rated 5 out of 5 by Dee44 Conference Facilities
Fantastic conference facilities!!
November 22, 2012
Rated 3 out of 5 by Bulls01 Lovely hotel but disappointing room
When staying in the Castle View suite, one would expect excellent quality and not having a leaking shower door or have to pay extra for internet/wifi access!
November 21, 2012
Rated 5 out of 5 by fifitz Wonderful stay
We stay here a couple of times a year and we're always well looked after. The hotel has, within the last couple of years, undergone a huge rennovation and the rooms are truly sumptious with beautiful bathrooms, innovative & stylish lighing, and stunning furnishings. The rooms are an adequate size but we booked a Club Room in the hope that it might be slightly larger - as, for the first time, we took our toddler with us and required a cot. However, the room was exactly the same as a standard room and it was a bit of a squeeze with the cot.
That said, we enjoyed some great benefits with our room including:
- free access to the spa
- access to the club lounge for breakfast and evening drinks & canapes
The location is perfect for exploring Edinburgh city centre
November 21, 2012
Rated 1 out of 5 by John2727 Greedy to charge extra for sauna usage
The facitiaties are not included in room rate! The Cleopatra Baths were out of order. I wouldn’t consider a sauna a spa treatment and would not expect to be charged £30 per head for the what is inclusive in 99.9% of all other hotels of a similar standard.
It’s really very disappointing indeed.
I could understand managing demand by booking allocating times for guests on arrival or charging for peak periods but to charge for a accessing a sauna is not fitting with what I had expected from the Sheraton group.
I doubt I will be back as long as that policy exists. I think is greedy to ask for that on top of the room rate.
November 14, 2012
Rated 4 out of 5 by anotherhappycamper Great customer service
Friendly attentive staff! Very nice to be greeted every time I walked in the door! I wish I had more time to enjoy all of the ammenities.
November 10, 2012
Rated 2 out of 5 by Araminta Disappointed
Two rooms booked close together for a birthday celebration. No TV remote in one room on arrival. New one not brought when asked. Brought late at night when asked again, then discovered TV Not working (coincidence?). Next morning asked duty manager to move us for remaining 2 nights - offered 20% off rate for the night for that room. Not happy that 50% off was only agreed to when pressed. Restaurant not open. Limited menu offered and served in foyer areas. Very unsatisfactory. Feel we should have been notified in advance of stay (booked several weeks in advance) that restaurant not open. Duty Manager was 'sorry we were disappointed'. How about 'sorry we have failed to offer a satisfactory standard of service'? During the stay two 'room cleaning' trolleys were parked outside our rooms for the whole 3 days. Why not parked in cupboards? Horrible sight.
November 5, 2012
Rated 5 out of 5 by scottie80 Great Rooms
We booked this hotel the night before and were really impressed by the friendliness of the staff on arrival. Throughout the stay the staff were always helpful with any advice. The rooms were ideal and modern and along with the central location of the hotel made it easy to explore. The added bonus was also the car parking facilities. We certainly will be returning next time we visit Edinburgh!
November 3, 2012
Rated 4 out of 5 by Angel22 Housekeeping
I highly rateThe Sheraton,Edinburgh but I was most disappointed that our Club room & Suite were not cleaned and bed made on our return from a day out in the City at 5pm. Whilst staff were prompt in dealing with my dissatisfaction,we did not want the inconvienance of room cleaning etc at 5pm!
I was informed that it is Sheraton's Worldwide policy to clean vacated rooms first.Disappointing policy as obvioulsy guests comfort is not overriding priority after all.
November 3, 2012
Rated 5 out of 5 by Sparky69 Great hotel
All we can say is what an excellent hotel in a superb location to explore the wonders of Edinburgh.
November 1, 2012
Rated 5 out of 5 by reidy excellent
the staff in the hotel were excellent and couldnt do enough for us
October 24, 2012
Rated 5 out of 5 by Tango50 Modern hotel with traditional values
Very friendly helpful staff. Modern rooms but very comfortable, I wanted to steal the pillows on the beds they were sooooo gorgeous, like resting on giant marshmallows!
October 21, 2012
Rated 3 out of 5 by HNH3 clean room, good service but bad renovation
Room was clean, quiet and pleasant but bathroom was cramped. Lighting was very confusing to point of being annoying. I hated "mood lighting." i want lights on when i hit switch -- not color choices. Also don't like dark halls where lighting is motion activated. I missed old seconf floor bar area up staircase from foyer. new bar restaurant has all the charm of McDonalds.
October 17, 2012
Rated 5 out of 5 by Just41 Everything you need from a hotel
We stayed for our daughters 18th Birthday so needed three rooms which were all to a high standard. We were on floor 7 so we could use the club room. Which we loved well worth the extra cost and a nice place to meet up before going out in Edinburgh. The staff were great and very helpful getting us seats together and drinks quickly. If you are looking for a relaxing hotel please book here as spa was amazing but most of all it was a great nights sleep. I was not woken by lorries, people, doors or the normal hotel noise you get! Thanks to all the staff we will be back.
October 17, 2012