Rated 2 out of 5 by MtsC Not Good
We were here for one night. After unpacking I had a shower, the drain in the shower was blocked and after a few minutes I was standing in dirty drain water. We complained and were moved to another room, the staff were apologetic and didn't hesitate but it was annoying having to re-pack then unpack again especially as we were short of time as we had an evening appointment. As we packed in such a hurry I left my passport behind and didn't realise until we had left the hotel the next day. The second room was fine but the hotel has been refurbished and the bathrooms are impractical, the water pressure is very poor (15 mins to fill a bath) and nearly a 5 minute wait for hot water. The lighting system is complicated and if you're there for one night and rushing to go out you don't haver time to work it out. The mini bar had one bar of chocolate and nothing else apart from drinks. We don't eat chocolate and were looking for some nuts and the Duty Manager did send some up to our room with complimentary drinks. The staff did what they could and were pleasant but the design of the whole hotel has changed and not for the better.
March 16, 2014
Rated 4 out of 5 by Don444 Location and Staff
Great location and a very accommodating staff. Only downside is internet service Ridiculous in this day and age to have to pay for internet service more than a half hour every 24 hours.
August 14, 2013
Rated 5 out of 5 by highpockets1 Second time around
Second time to stay at this great hotel and both times everything exceeded our expectations. Looking forward to staying with you again in the future. Would highly recommend this hotel.
June 20, 2013
Rated 1 out of 5 by gail123 Very disappointed
Mood lighting was more trouble than it was worth.small neon lights were lit all over the room at night relecting in the glass walls of the bathroom. Could not have bathroom light on without lighting up the whole room.Sat down for breakfast first morning, was confusion over price when asked the waitress,ordered full Scottish from menu, when eventually arrived was cold, did not eat in hotel again. TV stopped working in both rooms that our party were staying in, rang Reception we were informed somebody would be up straight away, 3 hours later nobody arrived could not ring down as phones were now not working.Went to Reception and somebody came up to fix TV.On last morning, shower door in my mums room would not open and her phone was not working again for her to inform us, we tried to open shower door but could not. Went down to Reception to check out and when the Receptionist asked if we had had a good stay, we started to tell him but he was not interested and carried on making out our bill. Would never stay here again and would never recommend this Hotel, was definitely not worth the money we had paid.
September 23, 2012
Rated 4 out of 5 by isabellahenry improved after refurbishment
there has been a great improvement, especially in the rooms, since the refurbishment, my wife and I were very impressed.
April 28, 2014
Rated 4 out of 5 by EV2014 Good hotel
Amazing rooms but improvement needed in relation to the food served in the club lounge. Very good quality hotel overall
April 28, 2014
Rated 5 out of 5 by Lockepr Great couple of days
A great couple of days, excellent conference, great facilities and a top class room
May 10, 2014
Rated 5 out of 5 by Jones317 Great Accommodations and Restaurant
We were traveling with a Tauck Tour group and it all began here. Rooms were spacious and the restaurant was fabulous! Employees were courteous and very helpful. Loved It!!
September 8, 2013
Rated 5 out of 5 by BenjiBenji Spa and gin cocktail bar
I've been to the hotel before and its always a delight. The rooftop hydropool is a must (but must be payed for extra) and I love the gin cocktail sampling at the bar.
December 17, 2013
Rated 5 out of 5 by TML94 Fantastic Experiance
The staff and accomodations of this hotel were absolutely superior. Every staff member went out of their way to be coutreous and helpful. An outstanding experience.
October 11, 2013
Rated 5 out of 5 by Connie72 What a view...
Wonderful night spent at the Sheraton. Fantastic staff, amazing view and thoroughly enjoyed our time there. Haste ye back...indeed.
March 31, 2014
Rated 3 out of 5 by Racy36 Long Weekend Stay
For a Sheraton Cat 5 Hotel I thought that the Hotel was lacking, quite poor public spaces, and very limited in size and scale. There are better hotels in Edinburgh.
July 2, 2013
Rated 5 out of 5 by ChickenLeg Breakfast
Our first ever "Onion, bacon and potato scone omelette" as opposed to "An onion omelette with bacon and potato scone"
Otherwise very good.
March 17, 2014
Rated 4 out of 5 by 1944 Back again
Comfortable,convenient and staff as good as always. I preferred the former buffet dinner arrangements to the new style, but this won't stop me staying here again.
November 23, 2012
Rated 5 out of 5 by GC56 Tattoo Talk
An exciting and surprising vacation with daily reminders of how much your hotel staff were genuinely concerned for our comfort and welfare. Excellent Service!
August 17, 2013
Rated 3 out of 5 by Bulls01 Lovely hotel but disappointing room
When staying in the Castle View suite, one would expect excellent quality and not having a leaking shower door or have to pay extra for internet/wifi access!
November 21, 2012
Rated 4 out of 5 by clifford Bar facilities
Total disappointment with the refurbished bar. The previous bar was dated and showing signs of wear, however it was stylish, elegant and had quality furniture and fittings. What you have created is a bar that does not have any signs on the beer dispensers to show what products are on offer. The furniture looks like Ikea end of line products that they could not sell. The large green high back chairs obsure your view. The table not only come apart and I spilled two drinks, they are not big enough for four people to eat and drink off as they are so small. This range of furniture will also date very quickly. No carpets means you can hear people clomping about and making a distracting noise. What has been created is a town centre bar/disco style venue, not a 5 Star quality, appealing, stylish venue. Not only all this you have spent probably hundreds of pounds on a picture and put a wide screen TV over it! Lastly you have nothing in the bar that is Scottish! A missed opportunity. For me you have created the bar on the moon - it has no atmosphere.
Needless to say, but the next time we stay at the Sheraton we will not use this facility.
August 3, 2012
Rated 5 out of 5 by DLM4 Staff is excellent
Had a great stay - rooms are modern & beautiful. All staff - desk, spa, restaurant, etc. - attentive & knowledgeable. Indoor pool is wonderful.
November 18, 2013
Rated 5 out of 5 by Beebee12 40th wedding anniversary
Thank you so much everyone at the Sheraton grand. From checking in the next 24hrs were exceptional . Staff at all levels marvellous.
January 13, 2014
Rated 5 out of 5 by Charley13 Excellent location, very good staff
I am luck to have Mr. Statue and Mr. Dean to help me several things. They are very good what they do. Excellent service from them.
August 12, 2013
Rated 5 out of 5 by MarMax This hotel has great features
Great location in Edinburgh. The same very good standard as ussually visible in Sheraton.hotels with high quality SPA included.
December 9, 2013
Rated 5 out of 5 by Julie224 perfection
Everything was simply perfect, our room was very modern and exceeded our expectations and I had a fantastic spa treatment.
November 4, 2013
Rated 1 out of 5 by Ctld never again
rude people, expensive rooms, not worth it at all. terrible experience. never staying here again. misleading information.
August 1, 2013
Rated 5 out of 5 by RobLux Great Service
The staff from the check-in desk through to the lounge attentiveness, spa help and finally to check out was exceptional.
September 23, 2013
Rated 1 out of 5 by Caro This hotel has good location
Good Location and just in front of Usher Hall but service is poor and below expectation, nice design, not tried Spa ...
May 13, 2013
Rated 4 out of 5 by Steve04 A quality hotel in a great location
- had difficulty getting the to the TV channels
- internet was inconsistent - unable to connect at times
January 21, 2013
Rated 2 out of 5 bad experience
Room was cold or hot.
AC was not working on AUTO.
Room was not cleaned until we complained.
Bed is too soft.
August 6, 2013
Rated 5 out of 5 by EmmaP Smart, fit for purpose hotel
Hotel was excellent. Friendly and efficient staff plus excellent accomodation
March 16, 2014
Rated 5 out of 5 by gold edinburgh
wonderful hotel in a good location. easy to get around the city from here and good restaurants nearby.
July 29, 2013
Rated 5 out of 5 by johanb Lovely hotel with friendly staff
I love this hotel even after the refurbishment, but breakfast in the Club lounge was a disappointment.
May 6, 2013