Rated 5 out of 5 by Wenxinzheng Good location and facility
Only one of the concierge staff was not patient enough.
February 10, 2013
Rated 5 out of 5 by joby24 Convenient, nice hotel in Edinburgh
Great location. Spacious room with nice design.
December 23, 2012
Rated 5 out of 5 by Suze333 Great staff great features
Lovely rooms, great service and fantastic spa.
January 21, 2013
Rated 5 out of 5 by Dee44 Conference Facilities
Fantastic conference facilities!!
November 22, 2012
Rated 4 out of 5 Great Location & Good Service
Great Location & Good Service
July 19, 2012
Rated 5 out of 5 by Vincos What Every Sheraton Could and Should Be
OVERALL IMPRESSION: With some pretty stiff competition from older and more renowned Edinburgh properties, this hotel distinguishes itself as one of the city’ finest options. A masterful renovation, superb location and excelsior service all make this Sheraton a truly “grand” hotel.
SPG RECOGNITION: Superb. On both of my to recent stays I was upgraded to a Castle View top-floor suite. Access to the Club Lounge. Excellent in-room amenities included my preferred type of mineral water, a bottle of wine and a lovely fruit basket.
THE ROOM: Chic, stylish and quintessentially Scottish. I loved that the decor made this room feel like if could be no where else in the world - with tartan wall-covering and a framed portrait of the Bonnie Prince - yet with a design flair that make it totally up-to-the-minute. There was a welcoming scent that was clean and subtle, a state-of-the-art media centre which allows an I-pod to be broadcast through the room’s audio system, glamorous mood lighting and a fabulous bathroom with Moulton Brown amenities.
LOCATION: Could not be better: walking distance to both train stations, close to a stop of the AirLink airport bus, handy to public transport and walking distance to all major attractions.
EXCEEDED EXPECTATIONS: The Club Lounge was exceptional and should be emulated by every other Sheraton around the world. I have rarely seen such an impressive Cocktail Hour spread - and this one is complimentary!
March 29, 2013
Rated 5 out of 5 by SyG83 A Great experience
Edinburgh is such a great place! I did not think SPG will match the feel of this great city with such a holistic experience. The rooms were wonderful, comfortable, modern and every inch echoed the high standards that we attribute to SPG properties. The staff were very helpful.
Only small issue we faced was with the entertainment system which did not work. While the staff on call were very friendly and tried their level best to fix it, they promised to follow-up but did not hear back from them. Again, a small hiccup in the context of the overall experience and I will not read too much into it. Overall, really lovely experience and cannot wait to be back!
July 28, 2013
Rated 5 out of 5 Absolute heaven
My wife and I spent a very relaxing weekend in the Sheraton Grand Hotel & Spa. The location is superb, close to Princes Street shopping, numerous buses stop beside the hotel so getting around is never going to be a problem, particularly when an all day bus ticket is only £3.50. The airport express bus stops a couple of hundred yards from the hotel. Our taxi from Edinburgh Waverly station was less than £7.
There are two entrances to the Hotel: the pedestrian one at Festival Square and vehicular around the corner. The lobby sets the tone for the hotel: big, bright, and beautifully decorated. Reception staff are very welcoming indeed. We arrived early, but this was no problem at all. Our bags were taken, and Ignacio promised to telephone when the room was available. We went out for a walk, and sure enough, we had a call from the hotel.
On returning to the hotel, we collected room keys, our bags had been placed in the room, and we were given a rundown of what to expect from our Club floor room.
A clever touch is that guests have to swipe a room key in the loft to access the guest rooms. This adds to the security of the hotel.
Club rooms are on the 7th floor, and ours was almost beside the lounge.
Many reviewers have mentioned the mood lighting in the rooms, and after some initial bemusement were very pleased with the results. The room had many nice touches: glasses were in a compartmentalised drawer, illuminated wardrobe, reasonably priced movies and minibar (other hotels please note), to name just a few. The bathroom was well appointed with both shower and tub, and mood lighting extended here too. Bottled water was provided, and unusually was replenished each day.
The Club Lounge is open from 0700hrs to 2200hrs for soft drinks, snacks and tea//coffee. I particularly enjoyed the espresso in the lounge. There is complimentary internet access and two PC terminals with printing facility, which is useful for those who wish to work.
Canapes and drinks are served between 1730hrs and 1930hrs. A good selection of alcoholic drinks are served and the range of canapes is of a very high standard. The lounge serves a continental breakfast until 10.00am. This consisted of fresh fruit, cold meats, cheese, cereals, breads, pastries and one hot item (changed each day). All were of a very high standard. The lounge staff were very pleasant and helpful indeed, and made the visits even more enjoyable.
The cooked breakfast in the One Square restaurant is available to Club Floor guests for a nominal additional charge (£3!!). The hot items were of a similar high standard, and well worth the extra charge.
We were hugely impressed with One Spa. Robes and towels were offered on entrance, and we were invited to help ourselves if we needed replacements later. The pool area is huge with two jacuzzi baths which were very relaxing indeed. The thermal suite contains a range of saunas and steam rooms with various rain/cold fog showers. All were lovely and were a great way to relax. The highlight of the spa must be the rooftop pool. Warm jets of water cascading along with a whirlpool effect. Even on a cool afternoon, it was a lovely way to while away the time.
The bedroom was very comfortable, just sitting and watching tv or reading was very relaxing. A lovely touch was a tray of chocolate and chocolate popcorn together with a personally signed welcome note from the General Manager.
Overall, the Sheraton Grand Hotel & Spa is the most pleasant hotel we have ever stayed in. So much so that we were happy to spend more time in the hotel than out exploring the sights and shopping of Edinburgh. Every member of staff we encountered was welcoming, friendly and genuinely pleased to speak to us.
What a magical experience we had. Well done all at the Sheraton Grand Hotel & Spa
October 12, 2012
Rated 5 out of 5 by Discoverytim Booom! and then the lights go out
Best nights sleep in a hotel in years. The beds up here in Edinbugh are the best in town. A lot of hotels, and i have styed an a few now, use the ziplock system and put 2 beds together with a thin mattress on top to imitate a large bed. But NOT the Sheraton, they use a full size mattress and comforter - Excellent and so comfortable. Put that together with the multi setting light system and you have one comfortable room with blackout curtains very little ambient noise.
December 11, 2013
Rated 4 out of 5 by Londongirl1988 Two nights stay on business trip
Room was stunning, one of the best I've stayed in. Clean, functional, extremely comfortable and beautifully set out and decorated. Service in the bar and at the front desk is excellent but lacking in the restaurant. It's perfectly fine at breakfast but both times at dinner I had to wait for 5 minutes before being seated (no queue). Food at breakfast is faultless - excellent choice and quality. Food at dinner was generally very good but not perfect - ordered a medium steak and it came well done, just not something you'd expect from a 5 star hotel. Bar has a fantastic choice of spirits and wines and excellent bar staff - Mert couldn't do enough to make the experience perfect.
June 21, 2013
Rated 5 out of 5 by Bolly1 The place to stay in Edinburgh
The staff were very welcoming, warm and genuine. Rooms are well appointed and everything works as it should for practical purposes and also for comfort. I was lucky enough to have a Castle view, stunning. Considering we are in the heart of Edinburgh it was a very quiet room. Great location for everything in the city. Overall an excellent experience and much better than I was expecting and surprisingly better than some of the other so called "leading 5 *" properties in Edinburgh. Well done and keep it up.
November 28, 2013
Rated 5 out of 5 by BenjiBenji Spa and gin cocktail bar
I've been to the hotel before and its always a delight. The rooftop hydropool is a must (but must be payed for extra) and I love the gin cocktail sampling at the bar.
December 17, 2013
Rated 5 out of 5 by Netleywoo Amazing!
This really is an exceptional hotel. The staff were so helpful and friendly (especially the person looking after us in the Club Lounge), the facilities were great. I would definitely recommend staying in a club room and visiting the Spa, - I found it difficult to drag myself from it! I make annual trips to Edinburgh and will always be staying in this hotel from now on!
December 8, 2013
Rated 5 out of 5 by Lisie Lovely Hotel
Thank you, thank you to the lovely staff at the Sheraton Edinburgh. We were greeted warmly and issued an upgraded beautiful modern room, even though it was too early to be checking in. The hotel is beautiful with magnificent views of Edinburgh Castle. Our room also overlooked the castle through a large picture window. The room was tastefully decorated with elegant tartan wallpaper and had lovely finishing touches like English tea and shortbread. The lights have settings from "on"to "low"to "mood". We ate breakfast at the hotel and were impressed with the beautiful buffet and full English breakfast
June 28, 2013
Rated 5 out of 5 by DavidGlobeTrotter Service
Hotel service from reception to dining excellent even on a very busy night due to Christmas.
December 15, 2013
Rated 5 out of 5 by Analisa This is a top-notch hotel
The hotel surpassed our expectations. The lobby was comfortable and beautifully designed as were the guest rooms. I especially liked that my fiancé and I could both work at the same time in the room when the need arose. The view facing the castle was exceptional. The only negative to the room the complicated light system. We wished there were a way to only have the toilet room lit at night. The restaurant's food was quite good, although the service was a bit slow and spotty. I wish the staff would have made clear that there were several options for breakfast, including a continental buffet. Aside from this, I thought it was a great hotel, and I would definitely come back and recommend it to friends. The front desk staff were excellent.
October 22, 2013
Rated 5 out of 5 by GraemeandCarol OUTSTANDING
Not many people could say that there are not enough stars to rate some hotels. Well i can honestly say there are not enough for this hotel...STAFF went over and above, food was truly delicious, attention to detail is brill, the SPA is Class. We were upgraded to a suite and it was a stunning room. THANK YOU THANK YOU THANK YOU for an amazing stay and all you did for us on my wifes birthday.
December 1, 2013
Rated 5 out of 5 by Palmer1 Sheraton Edinburgh
We have returned only to the Sheraton on several visits to Edinburgh. Of course, we can find alternative hotels to suit our budget but this hotel offers value on a board spectrum. It's proximity to local sites and great restaurants is one key advantage. However, the staff are excellent and well informed. Nothing is a problem and they gently breeze you in and out of the hotel. The breakfast is the best I have experienced in this country. And finally, after a long day sightseeing, the rooms offer exceptional comfort and warmth.
October 29, 2013
Rated 5 out of 5 by Teenymac Amazing Hotel
Fantastic hotel, staff were friendly & couldn't do enough for you, even when there was a small mix up with our room it was dealt with very efficiently. Can recommend a stay to anyone. Will be going back!
December 9, 2013
Rated 3 out of 5 by ShirleyA Problems with the spa
I booked a stay at the Sheraton because I normally love visits to their spa, particularly the thermal suite. On this visit though a couple of the thermal rooms weren't working. When I enquired about it when I was leaving the spa (as there are no staff upstairs), I was told they weren't aware of any faults but would look into it. I was surprised they had no system in place to check things over a morning and had to wait on customer complaints.
Wouldn't be so bad but I had a day visit to spa last year and same problem.
Not the best when the spa was the reason for choosing that hotel.
February 21, 2013
Rated 5 out of 5 by MarMax This hotel has great features
Great location in Edinburgh. The same very good standard as ussually visible in Sheraton.hotels with high quality SPA included.
December 9, 2013
Rated 5 out of 5 by Eli23 Holy crap is this a nice hotel!
Exceeded my expectations. Nicest Starwood property I have stayed in, and I've stayed in about 10 in the U.S. Apparently, it's undergone a renovation and it shows! I loved the oversize tub, the ability to choose the bathroom uplight color, seeing my name scroll on the TV, and the ability to change the lighting mood from the bedside as well as from the door. Oh, and the two entrances to the bathroom - nice! Only problems were waiting at the front desk with no staff in sight. But when the employee got there, he was very nice. I would stay here again in a heartbeat. Note that this is a bit of a walk to Old Town (if that's where you're going) but not too bad. There are certainty other hotels closer, but probably not as nice.
June 12, 2013
Rated 5 out of 5 by Linkwood12 Great Hotel
Our first stay at this hotel for a special event in the Edinburgh Suite. We received an excellent welcome and great service right from the moment we stepped out of our car until we left the following day. The food at dinner was excellent and the service provided for over 300 guests was very efficient. The room was very comfortable and relaxing with a view of the Castle. It is a great location for being able to see and do lots of things in Edinburgh and we hope to return soon.
November 1, 2013
Rated 5 out of 5 by johnmadc john madc
everything about this hotel is certainly 5 star, however i must admit as for the staffing it is for sure a 7 star rating....the general manager should be very proud of his people...i travel a great deal fro business here in the States and stay at many what some stay are very exclusive hotels, the Sheraton Grand has surpassed all of them!! Kudos!!
November 19, 2013
Rated 5 out of 5 by bikerboybikes Simply Stunning
I stayed here a few years ago and it was good then. Its had a full refurb since and is simply stunning. The hotel and rooms are beautiful, spa area is stunning. I only stayed one night and was even impressed at breakfast. Normally breakfast is an opportunity to cut corners, not here, best quality produce, you don't see Stornaway black pudding in many buffet breakfasts !! Well done. keep up the great work.
November 11, 2013
Rated 4 out of 5 by DocBrien A delightful experience
The Sheraton Grand Hotel and Spa in Edinburgh is close to nearly everything. The hotel is clean and very modern. It has excellent amenities such as the Gym, pool, spa, restaurant, bar, business center and meeting rooms. My only issue with my entire stay, is the cost of the daily buffet breakfast. At $20 (that is with my SPG discount), it is as expensive as most high class restaurants in town and the food, definitely is not the same quality. You can get better food, cheaper, anywhere in town. The only reason to eat at the hotel is convenience.
May 8, 2013
Rated 5 out of 5 by amsar58 Just wonderful
Everyone and everything they seemed to be placed there for our coming!!!
November 28, 2013
Rated 5 out of 5 by MichaelR Great Hotel Great Value
The Edinburgh Sheraton is a fabulous place to stay. The location is perfect for walking to any of the places one would want to visit. The staff is wonderfully helpful in getting reservations for you to restaurants and activities. And most of all the rooms are awesome. They are modern, clean, and with all the right appointments you would want and expect from a Sheraton. We'll definitely come back on our next visit to Scotland.
October 23, 2013
Rated 5 out of 5 by DLM4 Staff is excellent
Had a great stay - rooms are modern & beautiful. All staff - desk, spa, restaurant, etc. - attentive & knowledgeable. Indoor pool is wonderful.
November 18, 2013
Rated 3 out of 5 by wang0018 check out
We checked out at 9am, on Oct. 30. Actually check out desk only one staff was working and a couple of customers were waiting for service. Nobody came to help. I had something urgent to do, had to wait and wait. I wonder how can no staff at back office in a five stars hotel coming to help, let customers wait less time when they check out.
November 1, 2013