Rated 1 out of 5 by gail123 Very disappointed
Mood lighting was more trouble than it was worth.small neon lights were lit all over the room at night relecting in the glass walls of the bathroom. Could not have bathroom light on without lighting up the whole room.Sat down for breakfast first morning, was confusion over price when asked the waitress,ordered full Scottish from menu, when eventually arrived was cold, did not eat in hotel again. TV stopped working in both rooms that our party were staying in, rang Reception we were informed somebody would be up straight away, 3 hours later nobody arrived could not ring down as phones were now not working.Went to Reception and somebody came up to fix TV.On last morning, shower door in my mums room would not open and her phone was not working again for her to inform us, we tried to open shower door but could not. Went down to Reception to check out and when the Receptionist asked if we had had a good stay, we started to tell him but he was not interested and carried on making out our bill. Would never stay here again and would never recommend this Hotel, was definitely not worth the money we had paid.
September 23, 2012
Rated 5 out of 5 by BenjiBenji Spa and gin cocktail bar
I've been to the hotel before and its always a delight. The rooftop hydropool is a must (but must be payed for extra) and I love the gin cocktail sampling at the bar.
December 17, 2013
Rated 5 out of 5 by Jones317 Great Accommodations and Restaurant
We were traveling with a Tauck Tour group and it all began here. Rooms were spacious and the restaurant was fabulous! Employees were courteous and very helpful. Loved It!!
September 8, 2013
Rated 5 out of 5 by TML94 Fantastic Experiance
The staff and accomodations of this hotel were absolutely superior. Every staff member went out of their way to be coutreous and helpful. An outstanding experience.
October 11, 2013
Rated 3 out of 5 by Racy36 Long Weekend Stay
For a Sheraton Cat 5 Hotel I thought that the Hotel was lacking, quite poor public spaces, and very limited in size and scale. There are better hotels in Edinburgh.
July 2, 2013
Rated 4 out of 5 by 1944 Back again
Comfortable,convenient and staff as good as always. I preferred the former buffet dinner arrangements to the new style, but this won't stop me staying here again.
November 23, 2012
Rated 5 out of 5 by EmmaP Smart, fit for purpose hotel
Hotel was excellent. Friendly and efficient staff plus excellent accomodation
March 16, 2014
Rated 5 out of 5 by GC56 Tattoo Talk
An exciting and surprising vacation with daily reminders of how much your hotel staff were genuinely concerned for our comfort and welfare. Excellent Service!
August 17, 2013
Rated 3 out of 5 by Bulls01 Lovely hotel but disappointing room
When staying in the Castle View suite, one would expect excellent quality and not having a leaking shower door or have to pay extra for internet/wifi access!
November 21, 2012
Rated 4 out of 5 by clifford Bar facilities
Total disappointment with the refurbished bar. The previous bar was dated and showing signs of wear, however it was stylish, elegant and had quality furniture and fittings. What you have created is a bar that does not have any signs on the beer dispensers to show what products are on offer. The furniture looks like Ikea end of line products that they could not sell. The large green high back chairs obsure your view. The table not only come apart and I spilled two drinks, they are not big enough for four people to eat and drink off as they are so small. This range of furniture will also date very quickly. No carpets means you can hear people clomping about and making a distracting noise. What has been created is a town centre bar/disco style venue, not a 5 Star quality, appealing, stylish venue. Not only all this you have spent probably hundreds of pounds on a picture and put a wide screen TV over it! Lastly you have nothing in the bar that is Scottish! A missed opportunity. For me you have created the bar on the moon - it has no atmosphere.
Needless to say, but the next time we stay at the Sheraton we will not use this facility.
August 3, 2012
Rated 5 out of 5 by Beebee12 40th wedding anniversary
Thank you so much everyone at the Sheraton grand. From checking in the next 24hrs were exceptional . Staff at all levels marvellous.
January 13, 2014
Rated 5 out of 5 by DLM4 Staff is excellent
Had a great stay - rooms are modern & beautiful. All staff - desk, spa, restaurant, etc. - attentive & knowledgeable. Indoor pool is wonderful.
November 18, 2013
Rated 5 out of 5 by MarMax This hotel has great features
Great location in Edinburgh. The same very good standard as ussually visible in Sheraton.hotels with high quality SPA included.
December 9, 2013
Rated 5 out of 5 by Charley13 Excellent location, very good staff
I am luck to have Mr. Statue and Mr. Dean to help me several things. They are very good what they do. Excellent service from them.
August 12, 2013
Rated 5 out of 5 by Julie224 perfection
Everything was simply perfect, our room was very modern and exceeded our expectations and I had a fantastic spa treatment.
November 4, 2013
Rated 1 out of 5 by Ctld never again
rude people, expensive rooms, not worth it at all. terrible experience. never staying here again. misleading information.
August 1, 2013
Rated 5 out of 5 by RobLux Great Service
The staff from the check-in desk through to the lounge attentiveness, spa help and finally to check out was exceptional.
September 23, 2013
Rated 1 out of 5 by Caro This hotel has good location
Good Location and just in front of Usher Hall but service is poor and below expectation, nice design, not tried Spa ...
May 13, 2013
Rated 4 out of 5 by Steve04 A quality hotel in a great location
- had difficulty getting the to the TV channels
- internet was inconsistent - unable to connect at times
January 21, 2013
Rated 2 out of 5 bad experience
Room was cold or hot.
AC was not working on AUTO.
Room was not cleaned until we complained.
Bed is too soft.
August 6, 2013
Rated 4 out of 5 by dusan Recent Stay
Accomodation and food was very good.
Very friendly and helpful staff.
February 3, 2014
Rated 5 out of 5 by DavidGlobeTrotter Service
Hotel service from reception to dining excellent even on a very busy night due to Christmas.
December 15, 2013
Rated 5 out of 5 by gold edinburgh
wonderful hotel in a good location. easy to get around the city from here and good restaurants nearby.
July 29, 2013
Rated 5 out of 5 by johanb Lovely hotel with friendly staff
I love this hotel even after the refurbishment, but breakfast in the Club lounge was a disappointment.
May 6, 2013
Rated 5 out of 5 by lynne2 will not disappoint!
environment; food; atmosphere; location and proximity - all excellent
January 24, 2014
Rated 5 out of 5 by Lkl2013 Edinburgh
This is a lovely hotel in a great location. A perfect place to stay while exploring Edinburgh!
July 8, 2013
Rated 5 out of 5 by EmbraceTheBald Amazing Staff & Location
Super Friendly & accommodating staff. Tremendously convenient location. Excellent Facilities!
May 29, 2013
Rated 3 out of 5 by Dfall Good Location
Hotel is well sited for Princes Street and Edinburgh Castle. Airport bus is also close by.
December 6, 2012
Rated 5 out of 5 by amsar58 Just wonderful
Everyone and everything they seemed to be placed there for our coming!!!
November 28, 2013
Rated 5 out of 5 by Gordon2013 This hotel is very convenient
Very convenient central location. Easy parking . Smart comfortable room.
June 28, 2013