Rated 5 out of 5 by JNA1 First class Sheraton
It is always a pleasure to return to the Edinburgh Sheraton. The front desk staff remember the names of their guests. The One Square restaurant food quality is tasty, consistent both at supper and breakfast.
The only improvement suggestion from me is that it would be good to offer-up the many empty tables adjacent to the main restaurant area in the evening, rather than turn guests away.
Tip: Seek an executive package - the lounge refreshments in the evening are generous with charming staff on hand.
April 15, 2015
Rated 4 out of 5 by Nexus2015 Excellent Location
Hotel is very centrally located. The staff is friendly and attentive, but the best thing about the hotel are the beds. I always have throuble sleeping in hotel beds, but these were amazing!
March 27, 2015
Rated 2 out of 5 by HoneymoonerFandE Should have offered a refund.
Internet and TV were out during stay. Water pressure in room 5th Floor, was totally inadequate. Over priced food menu. For those high prices per night these issues should have been dealt with.
March 16, 2015
Rated 5 out of 5 by klivy Incredible staff/ fantastic stay
A must stay - From the minute we arrived our party were greeted with a genuine friendly and warm welcome. Sandra on the check in was excellent, very helpful and provided an amazing check in experience. Fabian and Andrew in the Bar we're our servers and they were very professional, excellent at their jobs and made sure our group were looked after, this was lovely as we were celebrating a special occasion. The spa facilities are a lovely relaxing unique experience. All round we had a wonderful experience, would recommend to everyone - a very attentive team in such a beautiful city. A huge thank you.
February 23, 2015
Rated 5 out of 5 by Julia60 Made my birthday
I visited from the 7th - 9th Feb to celebrate my birthday and My husband and I had a room with a Castle view. The service and staff were exceptional. We have stayed in many hotels and rarely have had such consistent service. At the Sheraton from the moment we were met by the Concierge to when we ended our stay the performance of all staff is something the General Manager should be proud of. Staff engaged without being intrusive. They were polite and friendly and appropriately anticipated our requirements. Bar (Mart) and Restaurant staff get a particular mention as do the staff in the Spa. Whoever is responsible for staff training should be congratulated.
A particular thank you to the staff and chef on duty in the One Square Restaurant on the evening of the 8th Feb who made by birthday meal very special.
However - in our room the chair by the desk was on casters and is in my opinion unsafe on the highly polished floor as I experienced when I sat on it and went shooting backwards across the room. I also think the hotel is a bit 'stingy' when it came to the variety of 'free' drinks and biscuits, I was disappointed that used towels were not changed after day 1 but none of this would deter me from recommending this hotel or visiting again.
February 9, 2015
Rated 5 out of 5 by Caza7 January getaway
Stayed here for a January get away and after looking at many hotels In Edinburgh, came across the Sheraton Grand. From the minute we arrived we were treated like royalty, and nothing was too much trouble. Room was super comfy and big with a great view of the castle. Ate in The restaurant and food was amazing and the trendy and relaxing bar was a great place to chill in the evening. 5 star all the way, All staff were amazing.
January 27, 2015
Rated 5 out of 5 by Chicochops123 Another great stay
This is our 3rd stay at this hotel and it still doesn't disappoint. Great location, lovely rooms with a very comfortable bed. Breakfast is excellent as is the spa . Staff were very attentive. Slight mix up with our SPG recognition however the was eventually sorted out. Looking forward to our next trip.
January 17, 2015
Rated 5 out of 5 by HawaiiSamurai Wonderful Holiday Break
The Sheraton Grand Edinburgh is one of our favorite Starwood properties. For this visit, we used our suite upgrade and were rewarded with a large suite with a view of Edinburgh Castle. Our children were also provided stockings with gifts from the hotel and the staff were wonderful throughout the visit. The one downside with the hotel is that children are only allowed to use to the pool for a few hours a day.
December 26, 2014
Rated 5 out of 5 by concorde1 One of the best
This is a modern well appointed hotel situated close to the main attractions of Edinburgh. The staff are excellent as is service they provide. We chose to use the restaurant for our evening meals, again excellent. The room we had, a Classic Twin, had mood lighting and night settings. We would highly recommend this hotel and when in Edinburgh again, will stay here.
December 1, 2014
Rated 5 out of 5 by VanBosch Amazing staff
We had a wonderful stay at the hotel while visiting Edinburgh in the run up to Christmas. The room was beautiful as was all areas of the hotel. It was however, the staff that made it for us. The were helpful and attentive, nothing was a bother! true professionals.
December 1, 2014
Rated 4 out of 5 by substandard Good hotel, but missing key touches
when I arrived, the porters were more interested in opening doors of taxis arriving rather then help with my bags from my car. I had to showed my unhappiness before anyone would help.
I had a suite and yet the hotel does not offer extra bed for my daughter
I had problem with internet connection and the staff who helped me was more interested to tell the hotel is 5* and management has decided on this and that. Honestly, I am not interested.
November 27, 2014
Rated 5 out of 5 by ariesshine The whole experience is awesome
Front desk staff named Louis Galloway is super helpful, loved the whole experience and would definitely recommend this hotel to others!
November 26, 2014
Rated 5 out of 5 by Ahead2 An excellent stay
This hotel is amazing, they personalise the service they give to you.I am not in the recognition programme but the reception team offered to assist me to join. Karina who was training in the restaurant will be an asset to your business, she went out of her way to make sure she anticipated everything I needed at breakfast before I knew I needed it. I attended a business function in the hotel which was expertly executed.
November 24, 2014
Rated 5 out of 5 by Ringo1 Great value
It was well worth having a club room with spa and club lounge access included in rate
November 17, 2014
Rated 5 out of 5 by RufusInHI World Class Hotel - Epitome of Friendly and Professional Hospitality
Everything about the Edinburgh Sheraton Grand Hotel is world class. The moment you are greeted by the doorman/bellmen to the Front Desk agents to the room cleaning and restaurant staff, you are treated like royalty. The hotel exudes gracious hospitality. The hotel and its rooms are very modern and well maintained; almost feels brand new. It has one of the most friendliest and helpful front desk and front office staff (bell desk, concierge, guest service representatives) that I have experienced in my worldly travels. Great location in Central Edinburgh, yet private enough to feel out of the way of the bustle of a major city. The views of Edinburgh Castle (which dominates the spectacular Edinburgh skyline) from our room was incredible and also loved the room's selections of mood lighting.Did I mentioned the great hotel staff? We had a great visit to Edinburgh because of the lasting impression given to us by the exceptional service and the friendly experience we received from staff of the Edinburgh Sheraton Grand Hotel. Thank you for also recognizing my SPG Elite Status and the wonderful room upgrade. We will definitely return to this hotel on our future trips to Edinburgh.
November 8, 2014
Rated 5 out of 5 by Chicago6239 Could be the best service in the world
From the moment we stepped out of the cab, every single person we met was friendly, helpful and went above and beyond to make our time in Scotland perfect. Hotel gym is the best I've ever seen (ropes, TRX, foam rollers, studio, spin bikes). The rooms are extremely clean. Restaurant has solid food. And, again, each person on the staff seemed to genuinely want to make our stay a great one.
November 3, 2014
Rated 5 out of 5 by Room719 Perfect weekend break
This is by far our favourite weekend retreat
Spa is wonderfull . Pool on roof top amazing
Gin lounge and Resturant top class
Club rooms with lounge and spa access worth every penny .
The jewel in the crown thou is the outstanding staff .
Can't wait to. Go back .
October 27, 2014
Rated 4 out of 5 by BobOandG Good but expensive
Good club and spa facilities but expensive.
October 25, 2014
Rated 5 out of 5 by Gromit Wonderful hotel experience
We were attended to by a wonderful host at reception - unfortunately I can't remember her name...but she was from Hong Kong. It was a memorable checking in experience as she took the time to talk and then showed us to the room, explaining all the facilities plus the Club Room.
Her approach was extremely good and set the scene for the rest of our stay at the hotel. Being centrally located, it was easy to walk around Edinburgh and take in the various historic and shopping places.
My wife and I thoroughly enjoyed our visit and we look forward to returning again in the future.
October 24, 2014
Rated 5 out of 5 by Macmerry Down Town Edinburgh
This hotel is in the center of Edinburgh,a short walk to Museums ,Art gallery's ,Parks, Restaurants, and the Castle (The Hotel Looks up at the Castle).
October 23, 2014
Rated 4 out of 5 by JenneBenni Nice Stay near Edinburgh Castle
The greatest plus of this hotel is its prime location.
October 21, 2014
Rated 5 out of 5 by wkiro Fabulous Family Accomodation
I had two rooms booked here in late August, during Fringe and Tattoo. The location couldn't have been better, yet it was still quiet enough to be relaxing.
Rooms were perfect, as were the club amenities (breakfast, cocktails and snacks).
The staff/management were also very friendly and accommodating.
Would highly recommend (and have).
October 18, 2014
Rated 5 out of 5 by JenniferJuniper Mum and Daughter birthday weekend
My daughter and I arranged to stay at the Sheraton Grand, Edinburgh to celebrate my recent 65th birthday.
I had never visited the city although my daughter had both stayed at the hotel before and visited the city on several occasions, although she had never used the spa facilities before.
We were both delighted with the warm welcome, attentiveness of staff, excellent decor of the room and hotel generally and the special 'treats' we were given for my birthday.
The concierge, (Lucacz) surprised us by arranging for two glasses of champagne to appear at the restaurant we had booked for the Saturday evening,(on his recommendation) as a complimentary gift for my birthday.
The restaurant he recommended, was truly superb, (Mark Greenaway).
To completely spoil me, when we arrived back at our room after the meal, there was a box of chocolates and a greetings card awaiting me!!
Thank you so much Sheraton Grand. I am full of great memories and praise for your staff and hotel and will certainly be visiting you again, I hope, in the not too distant future!
You gave me a 65th birthday to remember!!
October 14, 2014
Rated 5 out of 5 by Lynsey40 One of the best Hotels in Scotland
Wonderful stay here. Service, facilities and ambiance could not be faulted. Very enjoyable stay. I could have stayed in the Hotel for my whole stay and thoroughly enjoyed myself . The views of the Castle were magnificent and the spa was wonderful. So relaxing. Would definitely stay here again . Excellent.
October 13, 2014
Rated 5 out of 5 by ShaneS1971 Far Exceeded our Expectations!
I can't say enough about how happy we were with our stay at The Sheraton Grand in Edinburgh. We stayed on the Club Level (7th floor). I was nice to have access to the lounge where there was always ample supplies of appetizers and drinks. And, it was never crowded with people. The concierge was always very helpful and had our best interest in mind. The spa is hands down one of the best you will find anywhere. And the restaurant was also top notch. We will certainly stay here again when we return.
October 2, 2014
Rated 5 out of 5 by Fifegal Loved our stay
This is a delightful hotel with a very good restaurant. We have been to a number of hotels in Edinburgh over the years and this is the definitely the nicest. The staff are lovely and so helpful. It is very convenient for most of the important sights and an easy walk to shopping on Princes St.
October 1, 2014
Rated 1 out of 5 by Superaldo Afternoon Tea
Unacceptable customer service. Staff were very non plus with their attitude. Had to ask for scones, tea was not replenished only topped up with hot water. Asked for alternative rolls/sandwiches this was not carried out as described who questioned staff were not interested in customers requirements. I knocked over my glass of champagne just after receiving it asked for replacement not possible would need to pay for another glass. Not the usual excellent customer service I have come to expect of spg/Sheraton.
September 28, 2014
Rated 5 out of 5 by ErickM Great Option
Perfect location and walking distance from Green Market at Royal Mile. We walked there every night. The room was great. Gym was excellent as well. Would definitely stay here again if in the area. Wonderful experience overall.
September 21, 2014
Rated 5 out of 5 by 3Ladies This hotel has great features
Great location & service. Best fish & chips in Scotland!
September 20, 2014
Rated 4 out of 5 by Alba2 Modern in Edinburgh
My husband and I are Starwood platinum owners and we used points for this trip. The trip was with my sister and not my husband. Although I called from the States prior to the trip to let them know this I will say I was treated less than " platinum" at check in as my husband was not there and was told that I was not entitled to any of those benefits. Everyone was polite yet firm that this was the case. I've never encountered this before.
They couldn't seem to accept that I was traveling without my husband. When I made calls I was even addressed as "Mr Cox". I'm now in London at another Starwood property and this isn't an issue - in fact I was upgraded to a suite!
Otherwise a lovely hotel!
September 10, 2014