Rated 5 out of 5 by Traugutta Fantastic hotel and even better service!
I had a wonderful stay at this hotel - very friendly staff, ideal location, access to great transportation options (I took the tram from the airport) and a great room!
I arrived early morning with the hopes of having access to my room early (I had asked for it on my reservation but knew it wasn't guaranteed). Further, just before departing for Edinburgh I received confirmation that I had been upgraded to a suite. Upon arrival I knew something wasn't right as it was taking a while to check in - the manager came out and politely explained to me that there had been a hiccup and I didn't actually have the upgrade to a suite. Now, I'm a low key traveler and the suite was going to be a nice addition but it wasn't key to me enjoying my trip. The manager made me feel like a valued client by fully explaining the issue to me, ensuring that a priority room with a view was cleaned next and escorted me to breakfast (waiving the additional modest 5 pound fee) while I waited. Further, the staff at the restaurant were incredibly friendly, sincere and helpful! In less than 45 minutes I was full, the same manager returned to the restaurant with my keys and my luggage was already sent up to the room! That was service!
The room was great - comfortable bed, nice bathroom (a real shower for those other Americans out there evaluating rooms), clean and, to my luck, a great view. I was also on the club floor which made things convenient. The club was often busy and, honestly, I've had better options in other Sheraton properties. However, they also give you the option of dining downstairs in the restaurant for a very modest additional fee - I recommend that! The food down there is quite expansive and the team in the restaurant (including the chef) was very friendly, helpful and just made the experience. Also, to be fair, I experienced the same level of superior attention and service in the club too - they just had fewer food selections.
Be sure to check out the concierge if you have any questions - i stopped by a couple times and they also were just as friendly and helpful in terms of restaurant recommendation or advice on what to see/do.
To be fair, I need to disclose I chose SPG properties for a reason and that's the membership value. I'm fortunate in that I'm at the platinum level although I don't feel that all of the attention I received was a result of that - I think this hotel just knows how to treat its guests. Given all of the perks at this hotel, I would recommend it to everyone - location, service, transportation, etc. It made my few days in Edinburgh special.
May 26, 2015
Rated 5 out of 5 by Joyce47 Great personnel
All of the personnel were extremely helpful and gracious. The concierge, Lukasz, called many restaurants to find a reservation for us for dinner on a holiday weekend. He ensured that we had a wonderful evening.
May 25, 2015
Rated 4 out of 5 by BillN Close to excellent, BUT...
To my observation, most of the high-end hotels in the city emphasize their traditional architecture; the Sheraton is an exception. The corporate exterior houses generally excellent facilities, including a good restaurant and a stylish fitness club with a considerable local clientele. Staff were invariably warm. My large room was notable for a dramatic bathroom which thoughtfully included an unobtrusive nightlight; one wonders why these are not more common. One downside of my room, and it was a big one, was the amount of noise transmitted through the door that connected my unit with the one adjacent. Its occupants were not rowdy, but they were loud talkers; thankfully, it was in a language I could not even identify with certainty. For this reason I am forced to rate the hotel a good deal lower than I otherwise would have. On check out the clerk informed me that other guests have had similar complaints, and that the hotel is looking at better insulation for these doors. But my advice to this and all other hotels is to eliminate these irritating features entirely. The infrequent guest who wants adjoining accommodations can reserve a true suite; the far more frequent visitor should not be discommoded by a hotel’s apparent interest in “flexibility.”
May 18, 2015
Rated 5 out of 5 by cocowil Wonderful !
Coming from Canada and hearing the word Rain I must say we brought you nothing but sunshine and warm weather, We all found the staff to be very cheery and willing to please our every needs. I must give special thanks to James at your reception desk for all his help in extending our stay when the car broke down . This was one of the best holidays ever in spite of our mishaps with the car . Arranging a rental car and just easing our minds . Such wonderful service will never be forgotten . Many thanks to all Raymond & Donna Wilson from Barrie On. Canada
May 2, 2015
Rated 5 out of 5 by LizMPinTO Outstanding SPG Experience
One of the best SPG experiences I've had. Last year I logged over 75 SPG nights for business and pleasure trips. The Sheraton Edinburgh honored my status and provided an upgraded suite and went out of their way to ensure we had a terrific experience. This Sheraton is the best I've ever stayed at and is much more upscale than others. The club lounge is excellent with a great breakfast and coffee to start your day and warm appetizers and wine/beer in the evenings.
Our room was upgraded to the castle view suite. Absolutely lovely. Wonderful view of the castle, a large living/dining room area and spacious master bedroom with king. The room is decorated with playful plaids and iconic photography.
The staff here needs a special shout-out. They're attentive, welcoming and personable. Really lovely people.
April 30, 2015
Rated 5 out of 5 by KA61 Shame about breakfast
Another nice stay at this five star hotel and as we have come to expect from Starwood Hotels the staff were excellent. Check in super efficient, customer service in club lounge fantastic, room delighful and extremely comfy bed and bar restaurant staff once again very professional. We opted to have breakfast in restaurant oppose to club lounge and it was very very poor.Really bad show ..Scramble egg mixed with beans, one lonely fried egg, bacon under cooked, no sausage, black pudding disgusting / inedible and all cold.
April 18, 2015
Rated 5 out of 5 by JNA1 First class Sheraton
It is always a pleasure to return to the Edinburgh Sheraton. The front desk staff remember the names of their guests. The One Square restaurant food quality is tasty, consistent both at supper and breakfast.
The only improvement suggestion from me is that it would be good to offer-up the many empty tables adjacent to the main restaurant area in the evening, rather than turn guests away.
Tip: Seek an executive package - the lounge refreshments in the evening are generous with charming staff on hand.
April 15, 2015
Rated 4 out of 5 by Nexus2015 Excellent Location
Hotel is very centrally located. The staff is friendly and attentive, but the best thing about the hotel are the beds. I always have throuble sleeping in hotel beds, but these were amazing!
March 27, 2015