Rated 5 out of 5 by Ringo1 Great value
It was well worth having a club room with spa and club lounge access included in rate
November 17, 2014
Rated 1 out of 5 by John2727 Greedy to charge extra for sauna usage
The facitiaties are not included in room rate! The Cleopatra Baths were out of order. I wouldn’t consider a sauna a spa treatment and would not expect to be charged £30 per head for the what is inclusive in 99.9% of all other hotels of a similar standard.
It’s really very disappointing indeed.
I could understand managing demand by booking allocating times for guests on arrival or charging for peak periods but to charge for a accessing a sauna is not fitting with what I had expected from the Sheraton group.
I doubt I will be back as long as that policy exists. I think is greedy to ask for that on top of the room rate.
November 14, 2012
Rated 5 out of 5 by RufusInHI World Class Hotel - Epitome of Friendly and Professional Hospitality
Everything about the Edinburgh Sheraton Grand Hotel is world class. The moment you are greeted by the doorman/bellmen to the Front Desk agents to the room cleaning and restaurant staff, you are treated like royalty. The hotel exudes gracious hospitality. The hotel and its rooms are very modern and well maintained; almost feels brand new. It has one of the most friendliest and helpful front desk and front office staff (bell desk, concierge, guest service representatives) that I have experienced in my worldly travels. Great location in Central Edinburgh, yet private enough to feel out of the way of the bustle of a major city. The views of Edinburgh Castle (which dominates the spectacular Edinburgh skyline) from our room was incredible and also loved the room's selections of mood lighting.Did I mentioned the great hotel staff? We had a great visit to Edinburgh because of the lasting impression given to us by the exceptional service and the friendly experience we received from staff of the Edinburgh Sheraton Grand Hotel. Thank you for also recognizing my SPG Elite Status and the wonderful room upgrade. We will definitely return to this hotel on our future trips to Edinburgh.
November 8, 2014
Rated 5 out of 5 by Chicago6239 Could be the best service in the world
From the moment we stepped out of the cab, every single person we met was friendly, helpful and went above and beyond to make our time in Scotland perfect. Hotel gym is the best I've ever seen (ropes, TRX, foam rollers, studio, spin bikes). The rooms are extremely clean. Restaurant has solid food. And, again, each person on the staff seemed to genuinely want to make our stay a great one.
November 3, 2014
Rated 5 out of 5 by Gromit Wonderful hotel experience
We were attended to by a wonderful host at reception - unfortunately I can't remember her name...but she was from Hong Kong. It was a memorable checking in experience as she took the time to talk and then showed us to the room, explaining all the facilities plus the Club Room.
Her approach was extremely good and set the scene for the rest of our stay at the hotel. Being centrally located, it was easy to walk around Edinburgh and take in the various historic and shopping places.
My wife and I thoroughly enjoyed our visit and we look forward to returning again in the future.
October 24, 2014
Rated 5 out of 5 by ErickM Great Option
Perfect location and walking distance from Green Market at Royal Mile. We walked there every night. The room was great. Gym was excellent as well. Would definitely stay here again if in the area. Wonderful experience overall.
September 21, 2014
Rated 5 out of 5 by ShaneS1971 Far Exceeded our Expectations!
I can't say enough about how happy we were with our stay at The Sheraton Grand in Edinburgh. We stayed on the Club Level (7th floor). I was nice to have access to the lounge where there was always ample supplies of appetizers and drinks. And, it was never crowded with people. The concierge was always very helpful and had our best interest in mind. The spa is hands down one of the best you will find anywhere. And the restaurant was also top notch. We will certainly stay here again when we return.
October 2, 2014
Rated 5 out of 5 by Room719 Perfect weekend break
This is by far our favourite weekend retreat
Spa is wonderfull . Pool on roof top amazing
Gin lounge and Resturant top class
Club rooms with lounge and spa access worth every penny .
The jewel in the crown thou is the outstanding staff .
Can't wait to. Go back .
October 27, 2014