Rated 2 out of 5 by MtsC Not Good
We were here for one night. After unpacking I had a shower, the drain in the shower was blocked and after a few minutes I was standing in dirty drain water. We complained and were moved to another room, the staff were apologetic and didn't hesitate but it was annoying having to re-pack then unpack again especially as we were short of time as we had an evening appointment. As we packed in such a hurry I left my passport behind and didn't realise until we had left the hotel the next day. The second room was fine but the hotel has been refurbished and the bathrooms are impractical, the water pressure is very poor (15 mins to fill a bath) and nearly a 5 minute wait for hot water. The lighting system is complicated and if you're there for one night and rushing to go out you don't haver time to work it out. The mini bar had one bar of chocolate and nothing else apart from drinks. We don't eat chocolate and were looking for some nuts and the Duty Manager did send some up to our room with complimentary drinks. The staff did what they could and were pleasant but the design of the whole hotel has changed and not for the better.
March 16, 2014
Rated 5 out of 5 by Sparkey996 Fantastic Hotel
We chose the hotel for a romantic break the secure car parking in the city centre was a deciding factor and we were pleasantly surprised with the excellent facilities, rooms and staff I would highly recommend a visit especially to the Spa!
October 15, 2013
Rated 5 out of 5 by lindz12 what a lovely experience
This hotel is one of the finer Sheratons . The staff are excellent , helpful and very friendly. The Spa is beautifull. great position . I will definately return there soon. Great stay even thought the weather was awful
January 15, 2014
Rated 5 out of 5 by sknowledge Excellent Services
Ms Sara and Mr. Dean at the front desk was fabulous.
The entire front desk team acknowldged us everytime we were in the lobby.
Housekeeping cleaned our room so well, thank you. The morning team at the restaurant was excellent as well.
September 17, 2013
Rated 4 out of 5 by Gavinsm78 Sheraton Grand Edinburgh
My wife and I regularly stay in the Sheraton Grand when we visit Edinburgh, This time we chose a club room, this room was identicle to the others but gives you access to the club lounge and Spa. The lounge although a good idea of over capacity with people standing while eating as there was not enough seats, You cant help yourself to drinks like in an airport lounge and there were people sitting long periods waiting for the waiting staff to become available to order. We also tried the one square restaurant for the first time and we were dissapointed, the menu was a bit limited and the service was awful, we were seated for nearly an hour before the starter arrived, the wine was plaaced into a cooler after it had been sat on the table for 1/2 hour, enough time to warm up, we had to pour our own wine the whole meal, the steak arrived without the extra side I had ordered and I was finished the steak by the time it arrived, they also automatically added 10% tip to the bill for service that I would normally have left nothing. The Spa was excellent as always.
May 9, 2012
Rated 5 out of 5 by Wesley10 Excellent location and useful extras in room
Central location, with Edinburgh Castle and Prince's Street a short walk away.
Concealed coloured lighting in bathroom, with choice of colour for relaxing bath'
Interactive TV with panel to link camera, USB and video connections.
October 7, 2013
Rated 5 out of 5 by Jane74 Trip with daughter & granddaughter
This is a lovely hotel in the center of Edinburgh. The rooms are beautiful and restful. Lunch was very good and dinner was convienent near by. Daughter & granddaughter used the spa facilities and were very please and relaxed after.
July 3, 2013
Rated 4 out of 5 by Goneagain Edinburgh Sheraton
Hotel was in a great location and accessible to the older section of Edinburgh. Rooms were immaculate. Castle view rooms were great. Spa was very nice but access was a bit expensive. Breakfast was expensive for what was received.
October 1, 2012
Rated 4 out of 5 by Picacho great stay/location
we had a wonderful time and the sheraton grand was really well placed for festival venues. great spa. the executive lounge was very convenient but sometimes overcrowded and on a couple occasions understaffed. otherwise, terrific
August 20, 2013
Rated 5 out of 5 by arky Wonderful Hotel
My wife and I stayed here 3 nights September 2013. The hotel is wonderful. The rooms are modern, clean and comfortable. The hotel has an excellent central location for touring the castle and the Royal Mile. The staff was tops.
September 16, 2013
Rated 5 out of 5 by Elsa69 Luxury Accommodation Brilliant Location
Was really impressed with our stay at the Sheraton Grand Edinburgh, the lovely rooms, great staff and brilliant location are only 3 of lots of reasons to recommend. Will definitely be staying again when visiting Edinburgh.
October 28, 2013
Rated 5 out of 5 by ChickenLeg Breakfast
Our first ever "Onion, bacon and potato scone omelette" as opposed to "An onion omelette with bacon and potato scone"
Otherwise very good.
March 17, 2014
Rated 5 out of 5 by Tommy55 Excellent facility
We had a wonderful stay here in beautiful Edinburgh. The view of the castle from our room was phenomenal. The staff was very helpful and the food was great. If you're in Edinburgh, make this hotel one of your stays.
September 19, 2013
Rated 5 out of 5 by JNA1 Top marks
This hotel is highly recommended. The staff at reception are particularly welcoming and helpful.
Do dine in the One Square restaurant, the food has been excellent without exception. Try the haggis as a starter...
September 8, 2013
Rated 5 out of 5 by Teenymac Amazing Hotel
Fantastic hotel, staff were friendly & couldn't do enough for you, even when there was a small mix up with our room it was dealt with very efficiently. Can recommend a stay to anyone. Will be going back!
December 9, 2013
Rated 4 out of 5 by JayS2 Tour package
We are excited to stay at another Starwood property as part of a tour group organized by Tauck. We are hopeful that our experience will be as positive as the reviews I have been reading from non-tour guests!
June 9, 2012
Rated 5 out of 5 by bpred47 Wonderful facilities and location.
This was our first stay in Edinburgh. We are SPG members so this was the obvious choice and we were not disappointed. The location is superb but is matched by the quality of the facilities and the rooms.
June 25, 2013
Rated 5 out of 5 by Botswanna Cutting Edge in the shadow of the Edinburgh Castle
wow, who would have guessed this hotel--with every new feature, gadget and control, was great fun. But the bed makes it and it was great--comfortable, luxurious and difficult to get up and leave!
June 20, 2013
Rated 5 out of 5 by johng Excellent position
Great welcome from staff, everything about the hotel was perfect, no complaints. also in great position, just out the front door and you are only a short walk from the main tourist attractions.
May 20, 2013
Rated 4 out of 5 by Silversmooth2416 Lovely Hotel overpriced
The hotel is in a well situated position for exploring the city. The food was over priced and breakfast was below average. The cost of using the hydra pool and other facilities was restrictive.
March 1, 2013
Rated 5 out of 5 by Maggie44 Excellent
The thing that stood out for us was the excellent service received from all the staff. Particular mention for the two ladies who staffed the Club Lounge during our stay. They were excellent.
May 6, 2013
Rated 5 out of 5 by MarkR007 Excellent Hotel - Recently Renovated
The Hotel has been recently renovated with all the latest conveniences including HDTV and the Sheraton Bed.
It is in a great location - close to the Royal Mile and the Convention Center.
September 16, 2013
Rated 5 out of 5 by Legent Excellent hotel
Hotel is well located, rooms are very clean and comftable, staff is very helpful. Just a great place to be. Bar unfortunatly closes at 1AM even for a group of big group of resident guests.
February 15, 2013
Rated 4 out of 5 by Don444 Location and Staff
Great location and a very accommodating staff. Only downside is internet service Ridiculous in this day and age to have to pay for internet service more than a half hour every 24 hours.
August 14, 2013
Rated 5 out of 5 by highpockets1 Second time around
Second time to stay at this great hotel and both times everything exceeded our expectations. Looking forward to staying with you again in the future. Would highly recommend this hotel.
June 20, 2013
Rated 1 out of 5 by gail123 Very disappointed
Mood lighting was more trouble than it was worth.small neon lights were lit all over the room at night relecting in the glass walls of the bathroom. Could not have bathroom light on without lighting up the whole room.Sat down for breakfast first morning, was confusion over price when asked the waitress,ordered full Scottish from menu, when eventually arrived was cold, did not eat in hotel again. TV stopped working in both rooms that our party were staying in, rang Reception we were informed somebody would be up straight away, 3 hours later nobody arrived could not ring down as phones were now not working.Went to Reception and somebody came up to fix TV.On last morning, shower door in my mums room would not open and her phone was not working again for her to inform us, we tried to open shower door but could not. Went down to Reception to check out and when the Receptionist asked if we had had a good stay, we started to tell him but he was not interested and carried on making out our bill. Would never stay here again and would never recommend this Hotel, was definitely not worth the money we had paid.
September 23, 2012
Rated 5 out of 5 by BenjiBenji Spa and gin cocktail bar
I've been to the hotel before and its always a delight. The rooftop hydropool is a must (but must be payed for extra) and I love the gin cocktail sampling at the bar.
December 17, 2013
Rated 5 out of 5 by EmmaP Smart, fit for purpose hotel
Hotel was excellent. Friendly and efficient staff plus excellent accomodation
March 16, 2014
Rated 5 out of 5 by Jones317 Great Accommodations and Restaurant
We were traveling with a Tauck Tour group and it all began here. Rooms were spacious and the restaurant was fabulous! Employees were courteous and very helpful. Loved It!!
September 8, 2013
Rated 5 out of 5 by TML94 Fantastic Experiance
The staff and accomodations of this hotel were absolutely superior. Every staff member went out of their way to be coutreous and helpful. An outstanding experience.
October 11, 2013