Rated 5 out of 5 by Sally404 Great room!!
My husband and I stayed here during the 2015 British Open and we are so glad that we did. The room was absolutely fabulous. We really enjoyed the modern take on the bathroom with the frosted glass and modern lighting. It was more spacious than many European hotels. The bed was super comfortable, as always with a Sheraton. Taxi stop right out front with a great view of the Castle, our room had the castle view as well! Spa is connected to the hotel... good bar and restaurant. Nice neighborhood pub across the street.
I have to admit that we were very sad when we had to leave and move to the "other posh brand hotel" just up the block (name withheld because the website asks not to mention competitors). We left because a friend had graciously gotten us a room at this other location for part of our stay but there was absolutely no comparison to the space and comfort at the Sheraton. Wish we would have stayed put at the Sheraton!!
February 3, 2016
Rated 3 out of 5 by Tom02 Didn't live up to expectation
Whilst we were aware check in wasn't until 3:00 pm, we checked in early around 12:00 so we could use spa beforehand, at which time We were advised that as expected our room wasn't ready however it would be 2-3 hours later by the time we had finished with the spa & that if we asked one of the spa team to contact reception our key would be brought down to us, this we done & despite main reception being advised we were in a hurry as we had a dinner reservation elsewhere for 5 we were left sitting waiting for around half an hour & the key still didn't arrive.Eventually we went to reception & collected ourselves, which is no great hardship, the problem was the half hour wasted sitting around.
The following morning was an even bigger disappointment when we were awoken around 8:30 by hotel service knocking the door attempting to gain access so they could clean the room
Without doubt however our biggest disappointment was the breakfast, trying to find a clean table to eat cold bacon & rubber,tasteless,equally as cold eggs is not my idea of breakfast & certainly not what I expected
December 29, 2015
Rated 4 out of 5 by Eileen79 Annoying features in bathroom
Strange arrangement of bathroom doors, insufficient privacy. Toilet cubicle far too small (and I am a small person) Toilet cubicle should have its own wash-hand basin. Nowhere to hang towels.
These features annoy us every time we stay. Who on earth designed such an inconvenient arrangement?
Hotel otherwise excellent.
November 10, 2015
Rated 5 out of 5 by JNA1 Top marks once again
This hotel provides consistent, reliable service. Comfortable and cosy, it's at the top of my list of Sheraton hotels.
Tip: Dine at One Square, the restaurant on the 1st floor. Very good fare.
October 23, 2015
Rated 2 out of 5 by Traveler111113413434 Toilet seat was cracked!?!?!
This was my second stay at the hotel. I only stayed 1 night in Edinburgh and had to go to the Sheraton again.
The toilet seat had a thin crack in it and it was a bit yellowish on the inside of the crack. I didn't get to tell the hotel staff since they were SO BUSY at check out.
This was a bit disappointing, my original stay was with my wife and we stayed for 3-4 days and had a great room that was clean and up to standards. I will chaulk this up to a fluke and hope to try again on my next visit to Edinburgh.
October 22, 2015
Rated 5 out of 5 by Neil35 Brilliant
Had an Amazing time here celebrating our wedding anniversary,
Staff were brilliant, The night time club lounge was great.
October 20, 2015
Rated 5 out of 5 by freja Wonderful team - great location - best hotel i town!
The Sheraton Grand has developed beatifully over the years and is by far one of the best and well run Sheraton Hotels in Europe.
Thank you for a fantastic stay and congratulations!
October 5, 2015
Rated 2 out of 5 by westd Dirty rooms!
As I wrote in my review to the SPG site, I have never had a room that was as dirty. My husband dripped his drink and decided to wipe it up with a white bathroom cloth. Oh my God, it was discussing/black...... It took me forever to clean it with the bar of soap. I had also booked my son and his wife in another room and it was the same.......
August 18, 2015