Rated 5 out of 5 by sageliv Excellent Stay
I recently had the pleasure of staying at this property on a leisure trip to Edinburgh. It was fantastic. From the helpful front desk and concierge team to the amazing amenities in the rooms and upgrade to club lounge/spa access i was completely floored. would definitely return if i get the chance to come back to Edinburgh!
May 25, 2016
Rated 5 out of 5 by MichaelSPG13 Manager assistance
The Manager showed interest and willingness to assist us with refund when we did have to leave earlier then our booked days.
May 11, 2016
Rated 5 out of 5 by Standrew215 Theatre Stay
Wonderful stay with an outstanding view of Edinburgh Castle from our room. Lunch was excellent in the bar and staff genuinely hospitable.
April 20, 2016
Rated 2 out of 5 by EGPH Dreadful noise...avoid
Renovation work on the 7 th floor Club lounge started at 0735 with loud banging during demolition of a wall.It should not be necessary for a guest to remove tools from work men to stop the noise....the contract for work specified a work start time of 0800. Hotel staff claim that a 2 floor buffer ?? Is in place to avoid guest disturbance.
This is completely ineffective as demolition noise transmits throughout all floors through the hotel metal work,pipes and walls.The hotel should not be open when this work is taking place.Avoid.
April 5, 2016
Rated 4 out of 5 by WrldTRavelr great location
Our room had a view of the castle and the location of the hotel is very convenient. Some of the functionality of the room was odd, tricky to figure out lights. Service very good and we enjoyed our stay.
March 14, 2016
Rated 5 out of 5 by Verified Reviewer Great
This is a true 5 star hotel
The staff do really care
Alison, Julen,Maria are great staff
The check in was great and very professional. We got a glass of preseco as it was valentine weekend
Room was clean and I asked for flowers and chocolate and a card and they were all delivered as requested.
The spa was good but the Hamam wasn't turned on.
Food and drinks were great even though over priced highly. We had a dirty table in restaurant and they resolved the issue to my satisfaction without quibble.
Club lounge was OK but I feel that ihg lounge opening times are better because they open at 7pm ish until 9ish as 5pm is too early
I would return 100%
February 16, 2016
Rated 5 out of 5 by Sally404 Great room!!
My husband and I stayed here during the 2015 British Open and we are so glad that we did. The room was absolutely fabulous. We really enjoyed the modern take on the bathroom with the frosted glass and modern lighting. It was more spacious than many European hotels. The bed was super comfortable, as always with a Sheraton. Taxi stop right out front with a great view of the Castle, our room had the castle view as well! Spa is connected to the hotel... good bar and restaurant. Nice neighborhood pub across the street.
I have to admit that we were very sad when we had to leave and move to the "other posh brand hotel" just up the block (name withheld because the website asks not to mention competitors). We left because a friend had graciously gotten us a room at this other location for part of our stay but there was absolutely no comparison to the space and comfort at the Sheraton. Wish we would have stayed put at the Sheraton!!
February 3, 2016
Rated 3 out of 5 by Tom02 Didn't live up to expectation
Whilst we were aware check in wasn't until 3:00 pm, we checked in early around 12:00 so we could use spa beforehand, at which time We were advised that as expected our room wasn't ready however it would be 2-3 hours later by the time we had finished with the spa & that if we asked one of the spa team to contact reception our key would be brought down to us, this we done & despite main reception being advised we were in a hurry as we had a dinner reservation elsewhere for 5 we were left sitting waiting for around half an hour & the key still didn't arrive.Eventually we went to reception & collected ourselves, which is no great hardship, the problem was the half hour wasted sitting around.
The following morning was an even bigger disappointment when we were awoken around 8:30 by hotel service knocking the door attempting to gain access so they could clean the room
Without doubt however our biggest disappointment was the breakfast, trying to find a clean table to eat cold bacon & rubber,tasteless,equally as cold eggs is not my idea of breakfast & certainly not what I expected
December 29, 2015