Rated 1 out of 5 by MrGuan369 This hotel has a terrible experience
Almost claim this hotel about their service bad every time, but never to see their improvement at all. ask for a call from hotel senior, but never to get their call. at their breakfast hall this time, a waiter fell down a cup of orange juice to my clothes due to her not holding safe the cup, however this hotel managers can only say sorry, that is their service.
July 8, 2016
Rated 2 out of 5 by EastMeetsWest Not befitting SPG brand
-Customer service orientation is poor: hotel staff does not think ahead ie. seeing guest come down to lobby with luggage and ask to assist/ call for taxi.
-Hotel infrastructure is bad. Due to 'network being down', I was asked to pay cash for my room service.
Additionally, was not given a detailed bill for the same reason.
This is very much a last decade type of issue, not befitting China's high availability of internet nor SPG brand.
December 6, 2014
Rated 1 out of 5 by lcsspore Sheraton Xian Hotel
Management getting bad to worst, despite my prior complains of not getting upgraded to a suite when one is available, the hotel makes me feel like a second class platinum guest. Gave me room 737, while my colleague who is also a platinum member gets a suite in room 701.
November 15, 2014
Rated 2 out of 5 by Feltcheated68 Prok Knuckel - served with mashed potato and sauerkraut without 500 ml pceussen beer
I checked into Sheration Xian Feng Hao road on 3 Mov 2014 and check out on 6 Nov 2014.
I ordered the set menu - pork knuckel served with mashed potato and sauerkraut with 500 milli litres of Pceussen beer.
However, at the point of time when i ordered, I have informed the staff that i dont drink beer, wine or liqor. I was told that they can removed the charges for the 500 ml beer.
Having heard that, i proceed with the order. However, when the bill came, I signed off the bill and it charged to my room.
When i checked out and back to my country, I realized that I was charged the full amount of rmb 138. That amt is inclsive of tax ( before tax was 120 RMB) AS PER THE SET MENU.
I write to reqest for an inviestigation and detailed explanation on the above.
November 10, 2014
Rated 1 out of 5 by D7777 Sheraton XIan - Very Poor
The room they gave me had a strong musty smell. The 2nd room they gave me had an A/C system that did not work. It had to be 85 in the room all night with windows that are sealed.
November 9, 2014
Rated 3 out of 5 by Gon65 ¿Sheraton?
A little better than his brother in Beijing (Great Wall) but still old and out of fashion.
October 16, 2014
Rated 2 out of 5 by vpqmflwm Needs Improvement
1. House Keeper
They keep interupt me even I checked "Do not disturb." I can not rest in my room.
I saw a cockroach on the Sushi bar.
Food is not filled regularly.
I can hear everything what another room person do something. To sleep I need a ear plug always.
September 22, 2014
Rated 1 out of 5 by lcsspore The Old Sheration Xian
Platinum guests don't get accorded the privileges they enjoyed. Suites were available and not upgraded. I've been staying at this hotel for the past 10 years and it's a far difference from what it used to be probably due to the high turnover of the staff and a new management team. Food at the club lounge is pathetic.
August 28, 2014