Rated 4 out of 5 by Ben2012 Good location, great service
This hotel has great training, the staff really go out of their way to make you feel at home and anticipate your needs. The hotel itself is located in the old north town, so there is enough around it to explore. Great eateries within walking distance, and the hotel restaurants are also good if you don't feel like exploring.
June 3, 2012
Rated 4 out of 5 by ConditionOne Great SPG Property in Xian
Fantastic hotel in Xian! The only downside is that it’s not central – the city center is a 10 minute cab ride away, which ran me $2-3 each way. All the staff I’ve dealt with have been extremely friendly and accommodating. I was upgraded to an Executive Suite, and check-in was performed in my room. The room is spacious and despite some spots in the carpet, pretty clean. It wasn’t renovated, but it’s still much better than your average Sheraton, so I had no complaints. The toiletries are the usual Sheraton items, and I’ve got at least half a dozen bottles of water scattered throughout my room.
Unfortunately, my Executive Suite smelled of burning plastic/rubber throughout the night. The next day, I was moved to a renovated apartment suite. No smell, but the layout is absolutely baffling. It’s a very small suite, and has no desk. A round table in the living room is placed near the window, but the power sockets are several feet away. So unless you have a long cord for your laptop, you’re out of luck. Trash cans are not very well located either, but after rearranging the furniture, I was good to go. Still, I found the room to be a bit cramped – these rooms could use less furniture.
The Executive Lounge puts out a very impressive evening spread. Salad bar, cheese plates, about a dozen different types of food, and a good alcohol selection. You can easily have dinner here. Plats can have breakfast in the lounge or downstairs in the restaurant. Afternoon tea consists of two jars of cookies. Was expecting a bit more there.
The gym is well equipped, and is open 24/7 via keycard access. It is staffed during daytime hours. No problems with Internet speeds. I booked a massage downstairs, and it was excellent. Prices are high though – about the same as that in the US. Despite the location, I wouldn’t hesitate to recommend this hotel to other travelers.
March 23, 2012
Rated 4 out of 5 by etan1590 Excellent staff service
Although property is old and need significant upgrade, the service at this location makes up for the age.
Friendly and exhibition of genuine care are exhibited by sertvice and management staff.
Recent renovation for the fitness facilty and executive lounge brings this hotel to par with other 5-star properties in the area.
Upgrades to the HVAC and plumbing systems are a must.
October 22, 2011
Rated 5 out of 5 by MrJan Best 5-star choice in Xian
I have lived in the hotel for almost 5 years and I'm still coming back monthly on business trips.
I know all 5-star hotels in Xian and have tried several over the years, this is however still the best choice, both for business and leisure stays. The staff makes the difference, giving you the feeling of truly being at home. Great service awareness, cultivated in over 20 years experience in hotel management.
As one of the 5-star hotels in Xian, management is trying hard to adjust facilities to the level of the large number of new hotels opening up in town: completely renovated floors, up-to-date executive lounge, well equipped gym and SPA facilities and opening up soon the large new pool. Lobby-bar offers filipino live-music Monday to Saturday and is a great place to meet other travellers, long stay guest or locals.
Direct surroundings of the hotel don't offer much entertainment, shopping or international dining. However, it is an ideal location as a gateway to airport (35 minutes), the old city's west gate (5 minutes) and the High Tech zone (10 minutes).
November 10, 2012
Rated 5 out of 5 by Blumhoff Nice trip, Nice hotel
In my opinion,Sheraton Xi'an is better hotel than other
Service always best
hah I think the trip is so nice and the hotel is so nice and the servie is so nice
December 9, 2012
Rated 5 out of 5 by JPSP Great hotel and staff
Only spending four days was not enough. The staff catered to our every needs.
From when we first arrived to our moment we departed.
Thank you again for such a great stay in Xi'an.
John and Sophie
December 25, 2013
Rated 1 out of 5 by WorldTraveller Not A Good Choice
We were excited to stay in the Sheraton Xian, but sadly we were disappointed.
As we had done our research, we weren't disappointed by the poor location. Our feelings were primarily based on the extremely poor service in the hotel and the very tired un-renovated rooms.
Firstly, we had so many different problems related to service, it is hard to remember them all. They ranged from staff walking into the room unannounced, to extremely rude service in the club lounge. The overall feeling we were left with was a team without a strong manager to ensure service levels.
Our other disappointment was with the rooms. Our first room was an SPG room. However, it looked like it had been decorated in the early 90's and not touched since. The club rooms on the other hand are very nice, so if you can choose one of these.
Overall, I would recommend trying one of the two other new Starwood hotels in Xian rather than here.
October 26, 2011
Rated 5 out of 5 by Jackson13 Sanctuary!
This Sheraton in the middle of China was a surprise gem for my wife and I while visiting Xian during a tour of China. Our room was luxurious and quite large. The staff members were very nice and many spoke English. This hotel provided a great Sanctuary to enjoy in the middle of a very busy tour.
The highlight though was the Club Lounge. You are greeted by a lovely hostess and this is the best Lounge that I can remember visiting. The evening food and beverage offerings were excellent and the breakfast was so good that we passed on the fantastic buffet offered downstairs.
September 2, 2013