Rated 4 out of 5 Good service
I had lost an important item. Staff member Ernest was very helpful in trying to help me find it. As it turned out, I'd lost it at the airport, but the front desk was alerted, so when a call came in from a person who'd found my item, the young woman who took the call used excellent judgment in forwarding the call to my room, and I was reunited with my item. I am very grateful to your staff for its assistance.
June 17, 2013
Rated 3 out of 5 Hotel met my needs.
Restaurant was expensive and had a limited menu. The room did not have a list of tv station numbers. I had to call and request one. Would suggest the shuttle go to the airport four times an hour.
June 17, 2013
Rated 3 out of 5 by Ron1966 No SPG Check-in Line
Arrived at hotel after midnight to find about 20 people in line ahead of me. There was no Starwood Preferred Check-in Line. When I asked the agent, he responded "when it gets this busy, it's not fair to the other guests". I thought the purpose of having a dedicated line was just for this. Very disappointed. Agent proceeded to show me a stack of airline vouchers that they had worked. Even more of a reason to recognize those of us that choose to stay at your property, versus those that are being placed there by an airline.
June 4, 2013
Rated 5 out of 5 by Tony Staff was very friendly and helpful
I was pleasantly surprised that the entire staff went out of their way to help, smile, answer questions.
June 6, 2013
Rated 2 out of 5 by Travellingsalesman Needs improvement
My company had a large event here. Our room was abnormally hot and muggy. The air conditioner didn't seem to work and sleep was near impossible. I heard this complaint from tons of other attendees. There was rust stains running down the shower wall and dust built up in all the vents. Behind the furniture and around the walls was fairly dirty also. When I approached the staff about the air they barely acknowledged me and mumbled something about engineering. All of the attendees and I travel very frequently and for the price this is a very overrated hotel. Breakfast is an additional cost, wifi is an additional cost, parking is an additional cost. You can stay somewhere most people consider mediocre for the same price and get all of the above included plus a microwave and fridge in your room.
June 2, 2013
Rated 5 out of 5 by Bowman Excellent stay!
Wonderful stay at this hotel. Great, friendly staff from 1900 Bar and Grill with Soaka to Tino up front in customer service.
June 5, 2013
Rated 4 out of 5 by mitrip Good Stop-Over
Keep this hotel in mind when you want to have a place to rest before or after a long flight or trip. It is nice to get a clean room, fresh linens and nice staff especially when you are tired.
We always use this hotel to break up longer trips.
June 4, 2013
Rated 2 out of 5 by JC13 Air Conditioning is a problem
I have stayed here several times and the air goes off in the middle of the night every time. I wake up in a hot stuffy room where the fan is on but there is no cool air and the thermostat still reads 62 degrees. I cannot sleep. I understand trying to save $, but not at the expense of my comfort. I want the ability to control my own room temperature.
June 1, 2013