Rated 5 out of 5 by Sharon37 Great Experience!
We stayed here in May because of proximity and transportation to the airport. It was comfortable and the staff members were personable. We walked back in this October for another night stay before flight and the clerk, Ashley, immediately recognized us from previous stay. Wow! We were shocked; that has never happened anywhere we have traveled.
October 17, 2014
Rated 3 out of 5 by TravelAgent519 Going Downhill
I've stayed at this hotel in the past and have been very happy with the staff and the facility. I'm still happy with the staff I've met but the room I had for the my last stay was lacking. The carpet in the room was stained and frayed in spots and reminded me of something you'd see at some low budget mom and pop hotel in the backwoods.
October 14, 2014
Rated 3 out of 5 by Shun125 Uncertain of how to rate
This was my first stay at a Sheraton so I'm a little uncertain how to rate this. Honestly, had I read the amenities available, I probably wouldn't have stayed. I was disappointed that there was no refrigerator or microwave. My bathroom was a little dirty. There was hair still in the shower and sink and a trace of dirt or something around the tub. I'm having trouble speaking with someone regarding my bill since I didn't get a final bill when I checked out. I had the parking fee included in the room rate; however, in order to exit, I again had to pay. Now I'm being told that I have to call back on Monday to speak to someone because the system is down. I'm not getting a good feeling from this whole experience.
October 8, 2014
Rated 1 out of 5 by Sunshine89 Terribly disappointing
This property falls short of what I expect from SPG. Terrible outdated room (417), lights did not work, lampshade had brown stains all over it, and the walls were paper thin. I did not get SPG recognition, in fact the check in staff could not even find my reservation with my confirmation number and did not attach the stay to my account. No emailed receipt as requested. I had to ask for the breakfast that was included with my rate and the breakfast staff showed up late. Completely unacceptable and I will not be back.
October 10, 2014
Rated 5 out of 5 by TheGlueyByKarena2014 Above And Beyond My Expectations!!!!
This hotel was absolutely wonderful! The staff were very friendly and professional. The bed slept like heaven and the Club Lounge provided free Breakfast, Snacks, and p.m. Hors d'oeuvres that were delicious! I will most definitely stay at Sheraton (Atlanta Airport) again.
October 13, 2014
Rated 5 out of 5 by VictorJRG This hotel has great service and features
I would like to commend the whole staff since their shuttle driver to the general manager for the warm and corteous service they provide.
October 13, 2014
Rated 5 out of 5 by TKHaney2 The excellence started at check-in
The front desk staff is warm, welcoming and the experience continued to my room where I had the best night's sleep in a hotel for a long, long time..
October 9, 2014
Rated 1 out of 5 by LetMeSleep2012 DESPITE this stay I know this is a better hotel
My room had mosquitoes and missing pillows in my room. I got pillows and was promise 1000 points for my inconvenience and I never got those.
September 21, 2014