Rated 4 out of 5 by LauraP Staff was GREAT!
Everyone I encountered was helpful and friendly! I spoke to at least three different folks at the front desk during my stay, and was always greeted with a smile. The woman at the "cafe" was delightful, and even staff that I was simply passing in the hall were quick to smile and say hello. It certainly made me feel welcome!
December 18, 2013
Rated 4 out of 5 by NYChaCha So Close
Sheraton Gateway is one of my favorite hotels to stay at when in Atlanta. It's so close to being rated a 4 star hotel. With a few renovations to club level rooms & the elevators you're sure to reach 4 star status. The room I stayed in was a club level room but the carpet was clearly worn, ceramic was missing from the tub, dust adorned the antique furniture in the hallways & the elevators interior, clearly shows signs of wear & tear. A few renovations like modern fixtures in the bathrooms, shower massages or jacuzzi tubs will surely elevate Sheraton Gateway Atlanta. Otherwise, you're still one of my favorites & so conveniently located. Thank you!!
December 9, 2013
Rated 5 out of 5 by Magrit222 Comfortable
Nice lounge area for accessing the internet,
friendly helpful staff. Clean and comfortable.
December 19, 2013
Rated 3 out of 5 by Happy Near airport, convenient
It has a large, beautifully decorated lobby , comfortable/ quality beds, indoor pool but no bottle of water in the room and we had the bad luck of insanely loud neighbors next door, it was actually a disco party with a huge crowd that lasted past 10 pm... The phone complaint didn't do anything but after I went to the front desk, then it was all quickly and well handled. It was like trying to rest against the wall of a night club- the strangest hotel experience in my life.
December 16, 2013
Rated 1 out of 5 Unsatisfactory Service
While the hotel and physical facility were fine, the service levels from the personnel were severely lacking. We were unable to find front desk representatives when needed and the airport shuttle service was unreliable. Hotel employees were not attentive to guests and were rude when sought out for assistance.
December 6, 2013
Rated 2 out of 5 by DPSmiles Great Lobby and Staff
We have been staying here for 4 years. 5-6 times in the fall during football season. The property has gone downhill quite a bit. Rooms are in desperate need of updating! Phone to lobby did not work. Shower was luke warm at best. No menus in the rooms for room service. While the bed and bedding had been updated the rest of the room was quite dirty and left alot to be desired. TV stand/cabinet was falling apart. Had to make a trip from the 12th floor to have them quiet the kids in the room next door, which they never addressed.
Our stay last weekend was somewhat disappointing and I am not sure if we will be back.
Restaurant was terrible. I paid $27 for a Cobb Salad - the avocado, cheese and bacon they were out of. Club lounge was very clean and friendly staff in the morning.
November 18, 2013
Rated 1 out of 5 by noneya143 Employees need to work on cusotmer service
Upon arrival and check-in, the employee at the front desk was rude! Our keys did not work and so we had to go back down to the lobby, from the ninth floor, to get them fixed. There was no refridgerator in our room, our television remote did not work and the toliet did not flush properly. We found bugs in our room and the wallpaper was coming off the walls at the ceiling. The only electrial outlet we could find in the room was in the far corner or in the bathroom. Very inconvienent. This made for a fairly stressful and uncomfortable stay. For the price charged on theses rooms, this was competely unacceptable. On a much lighter note, however, the maids were extremely helpful and attentive. One maid, after noticing how long we were waiting on elevators, offered to take us down the staff elevator and even helped carry our luggage! All the main elevators were full with people trying to check out. This is understandable, but after waiting for 30 minutes trying to get an elevator, it was so nice of her to help.
November 18, 2013
Rated 2 out of 5 by Ytalks Update & Improved Service Needed Now
Restaurant staff was woefully slow, and the menu was sub-par. Our party walked across the street to a chain restaurant as a much better option.
The elevators are slow... might seem a little ticky-tacky, but these are pretty bad.
While the lobby looks nice, that is where the extent of the acceptable decor ends. Guest rooms are outdated with phones from the 80s, and air-conditioning that just didn't cut the mustard.
We also held a meeting on the property. While the on-site meeting staff was curteous and quick to meet our needs, the meeting room's carpet was made of individual carpet squares that were not glued down, kept curling up, and created a significant tripping hazard.
All in all, find a different hotel to stay at, ... and the Sheraton brand should be embarassed at this property.
November 11, 2013