Rated 3 out of 5 by LetMeSleep2012 Let me sleep
I love the staff here. Everyone from the front desk to the club level attendants. I even notice they put they best worker in the club in the evenings. Good job.
HOWEVER house keeping even on the club level floors still don't respect the "Do not disturb " signs. No matter what. They will rudely knock on your door loud to ask you are you checking out today, and I am talking about the supervisors. This is so annoying. I wish management would finally take responsibly for this and end this rude practice. And I a, talking about 9, to 10 am knocking
January 28, 2015
Rated 1 out of 5 by Philax Very outdated room, unreliable services.
Room (junior suite) located behind elevator shaft and right under lounge (very noisy day & night), this should be a storage room and not an upgraded guest room on a club floor. Room not clean, some mess from the previous guest left in the room, some of the furniture in the room totally worn-out, unreliable services - asked for wake up call which never came (that's a problem when you are staying at an airport hotel and need to catch an early flight).
Yes, the staff at the front desk and in the lounge was very friendly, but there are many better hotel options around ATL airport.
December 10, 2014
Rated 5 out of 5 by GlobalGirl I love this Sheraton
From the time of check-in to the time I left, the service was fantastic. They were helpful with my questions about internet access, planning my room service and helping with my transportation. The breakfast room service had a very health option to select and it was right on time. I was on a time schedule in the morning and the staff were GREAT! I've been here before and have always had the same experience. Thank you for making my stay comfortable!
December 2, 2014
Rated 3 out of 5 by ConferenceAttendee111014 Not what I expected from Sheraton
1. Carpet worn and pulling away from edge of bathroom tile. 2. After running 8 cups of water through coffee maker in room and crud coming out each time, I gave up and went downstairs to microwave water. 3. I would rather be charged more for a room than feel as though I'm being nickel and dimed for Wi-Fi. 4. On a good note, the bedding was very comfortable. I did get a good night's sleep.
November 11, 2014
Rated 3 out of 5 by RoB04 Just Average with one big flaw
I stay at the Sheraton Gateway frequently. It's not the best hotel nor the worst hotel in the Starwood chain. It's average. One think you need to know if you're a non-smoker. HOLD YOUR BREATH as you enter the hotel. Over the past 3 months more and more smokers have stood directly outside the main entrance. There is blue smoke everywhere until you get to the desk and even then you can smell it.
November 9, 2014
Rated 3 out of 5 by april57 This hotel has dropped off the Sheraton radar
I stay here when I cannot get a room at my preferred hotel because I am always disappointed in this Sheraton. The rooms smell of the old days when smoking was allowed. The a/c has not worked properly in the last 2 out of my 3 stays. The room's carpet (& even a lampshade) are soiled/stained, light bulbs burned out, and most recently, the bedside clock could NOT be set or adjusted - it just blinked, so I unplugged it. Room decor is very dark and uninviting. On the positive side, the bed is comfortable and bath towels are clean & of very good quality. Also, transportation to the airport is timely & reliable.
November 9, 2014
Rated 5 out of 5 by LetMeSleep2012 on the come up
good people, good stay. really appreciated the late night staff. But you got to get rid of the Jelly Beans as a platinum award
November 9, 2014
Rated 4 out of 5 by flyspg Noisy lobby
Maybe because of closing to ATL airport, the lobby was always noisy and pool were full.
Nice location to ATL airport.
(BTW there is a Westin properties nearby)
November 5, 2014
Rated 5 out of 5 by Will1966 This hotel has a idel location to Interstate 85
Great experience staying a this location
October 28, 2014
Rated 5 out of 5 by LetMeSleep2012 Back to its greatness
after my last 5 stays here, I didn't want to stay here no more because of the problems I have been though. But needless to stay management corrected those errors and the staff was tip top excellent all around service.
October 23, 2014
Rated 5 out of 5 by Kelli82 A consistent satisfying experience
I love staying at the Sheraton Gateway when I'm in Atlanta. The staff is always courteous no matter what gets thrown at them. I always have a great experience and have never been disappointed with the facility or staff.
October 23, 2014
Rated 5 out of 5 by Sharon37 Great Experience!
We stayed here in May because of proximity and transportation to the airport. It was comfortable and the staff members were personable. We walked back in this October for another night stay before flight and the clerk, Ashley, immediately recognized us from previous stay. Wow! We were shocked; that has never happened anywhere we have traveled.
October 17, 2014
Rated 3 out of 5 by TravelAgent519 Going Downhill
I've stayed at this hotel in the past and have been very happy with the staff and the facility. I'm still happy with the staff I've met but the room I had for the my last stay was lacking. The carpet in the room was stained and frayed in spots and reminded me of something you'd see at some low budget mom and pop hotel in the backwoods.
October 14, 2014
Rated 5 out of 5 by TheGlueyByKarena2014 Above And Beyond My Expectations!!!!
This hotel was absolutely wonderful! The staff were very friendly and professional. The bed slept like heaven and the Club Lounge provided free Breakfast, Snacks, and p.m. Hors d'oeuvres that were delicious! I will most definitely stay at Sheraton (Atlanta Airport) again.
October 13, 2014
Rated 5 out of 5 by VictorJRG This hotel has great service and features
I would like to commend the whole staff since their shuttle driver to the general manager for the warm and corteous service they provide.
October 13, 2014
Rated 1 out of 5 by Sunshine89 Terribly disappointing
This property falls short of what I expect from SPG. Terrible outdated room (417), lights did not work, lampshade had brown stains all over it, and the walls were paper thin. I did not get SPG recognition, in fact the check in staff could not even find my reservation with my confirmation number and did not attach the stay to my account. No emailed receipt as requested. I had to ask for the breakfast that was included with my rate and the breakfast staff showed up late. Completely unacceptable and I will not be back.
October 10, 2014
Rated 5 out of 5 by TKHaney2 The excellence started at check-in
The front desk staff is warm, welcoming and the experience continued to my room where I had the best night's sleep in a hotel for a long, long time..
October 9, 2014
Rated 3 out of 5 by Shun125 Uncertain of how to rate
This was my first stay at a Sheraton so I'm a little uncertain how to rate this. Honestly, had I read the amenities available, I probably wouldn't have stayed. I was disappointed that there was no refrigerator or microwave. My bathroom was a little dirty. There was hair still in the shower and sink and a trace of dirt or something around the tub. I'm having trouble speaking with someone regarding my bill since I didn't get a final bill when I checked out. I had the parking fee included in the room rate; however, in order to exit, I again had to pay. Now I'm being told that I have to call back on Monday to speak to someone because the system is down. I'm not getting a good feeling from this whole experience.
October 8, 2014
Rated 1 out of 5 by Ryan1973 Poor Bed Condition
I meant to let you know on my way out this morning, but forgot as it was 5AM. I wanted to let you know that the bed in my room (733) was in terrible condition and I was really disappointed that such a bed would still be in service. The left side (if you are standing and looking at the bed) essentially has a hole in it. Saying there is a dip or bend in the bed would not do it justice. Luckily, I was able to move to the other side of the bed once I realized I was in a crater. Had there been 2 of us, the night would have been miserable. One of the many reasons I am a loyal Starwood travel is for the bed as I have had 2 major back surgeries (most recently 4 months ago) and the beds are usually so great. Best in the industry in my opinion. In fact, my wife and I own 2 Starwood timeshares as well . However, this was a bed one might find in a cheap motel.
I sincerely ask that you deem this room uninhabitable until the bed is replaced.
September 30, 2014
Rated 4 out of 5 by Cephus1 Quick busness stay
The room was very nice, the bed a little soft for me but, lots of good pillows. I left my wedding band in the room. Called when I got to the airport. Sorry I didn't get the name of the gal that helped me. She sent a supervisor up to the room found the ring and is retuning it to me by mail. :)
September 26, 2014
Rated 5 out of 5 by ShelliGetAway2Conference A night away from home
I enjoyed staying at the Sheraton at the Airport. Samantha in the Club Lounge had excellent customer service. She made me want add another night. Samantha went above and beyond the call to ensure that during breakfast in the Lounge the customers received the best care even at 6:30 am. However, on the flip side the lady that worked Saturday evening in the Club Lounge was very rude and serve cold food. Several customers complained, but it did not matter to the evening shift lady.
September 21, 2014
Rated 1 out of 5 by LetMeSleep2012 DESPITE this stay I know this is a better hotel
My room had mosquitoes and missing pillows in my room. I got pillows and was promise 1000 points for my inconvenience and I never got those.
September 21, 2014
Rated 4 out of 5 by LetMeSleep2012 let me sleep
I stayed at this hotel all the time but ALWAYS same result. House keeping don't respect the do not disturb sign. They ALWAYS wake me up by either knocking on the door, coming in the room or calling me.
Please let me sleep.
September 21, 2014
Rated 5 out of 5 by latisha43 This Hotel has a very friendly staff
I really enjoyed my stay here and with myself being a starwood employee I was looking for all the things that guest like to complain about. I found only one thing and it wasnt that serious. The coffee machine at the links cafe was not working. I would most certainly suggest the hotel to friends.
September 20, 2014
Rated 5 out of 5 by JT1482 INTERNET
ALL ROOM MUST HAVE A FREE WIFI FOR A FREE FEE
September 18, 2014
Rated 5 out of 5 by Sjkalle Great location
Great location, beautiful hotel
September 18, 2014
Rated 4 out of 5 by Bassy44 Food and Beverage
There was no food availabale other than room service during the day. She have have been able to sit at a table
September 17, 2014
Rated 4 out of 5 by Rich2809 Good airport hotel
Staff were very pleasant, lounge was good, although stopping breakfast at 9am on a Sunday is far too early.
Lounge staff were great and made me feel welcome. My room was clean and comfortable. The hotel is a little dated but the staff more than make up for this.
Tv picture was not great but overall I had a good stay and will return to the property again the next time I am in Atlanta.
September 14, 2014
Rated 2 out of 5 by ccart Housekeeping Issues
Room was dirty, trash and chips alongside bed and nightstand, paper, lotion bottles under beds, bathroom not very clean. Called front desk, sent person up to vacuum and clean bathroom. Elevator wait times were ridiculous since hotel was full. Told by employees that staff was not adequate to accommodate number of guests, needs to be addressed by mgmt immediately.
September 3, 2014
Rated 5 out of 5 by yankee219 Hotel Makes You Feel like Home
Enjoyed all aspects of my stay at the Sheraton. The facilities are clean and well kept and the amenities are superb.
September 2, 2014