Rated 2 out of 5 by jcr22046 needs improvement
The room did not have that clean feeling we all want. A light was burned out in the bathroom. The tissue box was re-stuffed with tissues from the previous box. The halls had dirty dishes outside the room doors when I checked in at 7pm and the same dishes were there the next morning when I checked out. Restrooms in the lobby area were not clean, and the cleaning cart was parked outside one for about 6 hours (we were there all day for a meeting). Overall, did not meet my expectations for a Sheraton.
August 16, 2012
Rated 4 out of 5 by Antonio A good deal near Atlanta airport
We enjoyed a one-night stay travelling in and out of Hartsfield International Airport. The complimentary shuttle came on time (every 20 minutes). Across the street is a nice Ruby Tuesdays where we went of an enjoyable dinner. Overnight, airport noise was not a factor, and the property has great curtains for sleeping in! The SPG lounge opens early at 6:30 and had both hot and cold food options. Overall, a very good deal near the Atlanta Airport.
September 6, 2013
Rated 1 out of 5 by Jon11111 Run down
Typically hotels near airports have more wear & tear, but this was ridiculous. Faucets didn't work, the air conditioning either doubled as a freezer or an oven, depending on the room. The walls were paper thin. When I asked if someone could fix the 2-3 inch section of window not covered by the curtain, I wa told they are all like that. Thank you Michael for seeing through that and giving us a different room. You sir, were the ONLY redeeming factor of this hotel.
August 19, 2013
Rated 4 out of 5 by Bungala Good and not so good
Hotel was OK, sufficient for the conference we were there to attend. I requested a room with a shower, no tub, and they only had one handicap-equipped room, which they graciously gave me. However, if I had been in a wheelchair instead of just on crutches, I would not have been able to move about the room as it was so small.
The hotel catered the food for the conference, and they ran out of beverages during one of the meals. The food, although well presented, was not very good.
The hotel offered free wi-fi for the conference, but with more than 400 attendees with one or more devices each, service was spotty. Several of the presenters were unable to connect to the internet for their presentations.
On the good side, the staff was very friendly and attentive, and the hotel itself was well-kept. I would stay there again, but would probably not recommend having a large conference there.
September 25, 2013
Rated 2 out of 5 by MaryW53 Hotel Stay
Upon arrival, the clerk (orential man) was rude, argued with me that I did not have a double room. Had I check my confirmation it would have shown king. My confirmation showed DOUBLE!!! Card to the parking lot did not work. DeDo was the only good thing about this hotel. He was very helpful. Room card would not work, parking lot cards not working. Dedo was polite and moved us to another room. DOUBLE..however the AC never worked properly. Room would not cool. I would not recommend a stay there
August 8, 2012
Rated 3 out of 5 Think twice before checking in...
If it were not for the conference that I was attending at this location, and the distance I would have to travel throughout the day, I would have preferred to stay at another location within the city.
The room was not as desireable once I checked in. I've been in better. For a few more dollars, I would go into the city if the opportunity presents itself.
The elements that came in from the street were not attractive at all. And no one challeged them as they entered in the late night.
October 9, 2012
Rated 5 out of 5 by travel36 wonderful start to vacation!
Excellent facility. The staff especially Mr. Dedo Dixon, wonderful and truly professional!
October 28, 2013
Rated 3 out of 5 by hgt5 excellent bar menu
We ordered the quesadilla from the bar menu after hours, and it was excellent. Well worth the money.
I had a friend with me, and I was embarrassed by the comments she was making about the cleanliness of the room.
The bathroom door knob was off on the inside of the bathroom. She commented on the dust that was in the bathroom vent and around the corners of the room. Also there were screws in the room floor that I stepped on with my bare feet. I was expecting better from Sheraton.
September 17, 2012
Rated 4 out of 5 by Vacation Hotel Stay
I always like to begin any review with the positive. Overall, my family and I enjoyed our stay at the Sheraton Gateway Hotel. The hotels location was superb as was the view from our room. My family really enjoyed being able to watch the planes leave and arrive to the airport. The front desk staff was very accomodating in getting us an adjoining room, The only negative experience I had during my stay was upon check-in. At check-in there was a long line and four people behind the desk however, only two were checking in guests. I have worked in the hospitality industry before so I understand shift changes however, a courtesy "we will be right with you" or "thank you for your patience" would have gone a long way. To ignore the line of people waiting without soe acknowledgement does not embrace customer service.
May 24, 2012
Rated 5 out of 5 by tech3atl Great experience
It was an excellent stay the only downside is that you have to pay for internet and parking which is ridiculous.
October 26, 2013
Rated 4 out of 5 by Dng0123 Insulation of room walls
The Sheraton is a great place to stay in but the only issue I had was that the walls of the room i had where to thin . I heard my neighbor snore , every time my neighbor next to me or above used the restroom or shower I heard the pipes and water run , anyone in the hall way walk or shot there doors .
I am not sure how old the building is but insulation of walls and door choices are not great . I slept maybe 4 out of 8 hrs due to different noises and I am not a light sleeper.
February 22, 2013
Rated 4 out of 5 by Alysly Great Beds
The beds are extremely comfortable!
October 29, 2013
Rated 5 out of 5 by DC625 Awesome Hotel Experience
From the front of the house to the back, the Sheraton Gateway Atlanta is simply wonderful. My hotel experience was a joy. The overall service was superb! The food and service in the 1900 Grill was just fantastic! Our conference was made especially great because of Ms. Maria and her great serving abilities! Ms. Maria deserves a raise! Tommy and the evening Concierge are exemplary employees. Sheraton, keep up the great work!
August 29, 2013
Rated 4 out of 5 bad service
When I called for a reservation I had requested a refrigerator in the room, I am diabetic and need it for meds. I was assured that it would be there. After checking in there was no fridge and I called 2 times to get one. After 3 hours I got one.
Cleaning staff - 2 of the days that I was there the staff left no bath towels. I had to call and get them. The one night I finally got them at 9:30 pm. I also was not given an coffee for the morning.
August 7, 2013
Rated 5 out of 5 by artie2015 This hotel is GREAT
This hotel is great !! except if you are in need of tons of electric outlets then bring an extension cord. Rooms lack outlets for today's electronics. Most of the outlets are behind the furniture or you have to unplug lamps to make room for your device. Other than that if your looking for a nice clean room with a staff that addresses you by name even when dial zero then this is the place for you.. I always enjoy staying at Starwood Hotels.
August 9, 2013
Rated 4 out of 5 by SJfromNC Glad to see improvements from last stay
Overall the hotel was very nice. Nice to see a friendly face I remembered from my previous stay (Mr. D DIxon). I commented on the lack of recycling in 2011 and I was delighted to see that in place in rooms and the common areas. I want to suggest some type of cart that guests could check out (at their own risk) to roll their luggage and personal items in from parking lots. There was no staff available to assist with large hotel carts and I made three trips to my car to unload all my items.
The beds were very very comfortable and room temperature controls were adequate.
I stayed on a lower floor and would have liked clear access to a stairway, did not like always having to wait for an elevator to go one or two floors up or down. As the hotel was completely booked, the wait for elevator was longer that expected at times.
July 20, 2012
Rated 4 out of 5 by BADhai Sets the bar
I travel periodically over the year, and often stay at hotels comparable to the Sheraton. I stay at this particular Sheraton once every year. This hotel sets the bar for every other hotel at which I stay. The staff is super friendly, very efficient, and incredibly helpful. My room is always clean, and what few issues I've had have always been addressed promptly by being fixed or by moving me to a new room, no questions asked.
I wish more hotels were like this one.
April 2, 2013
Rated 3 out of 5 by scott2106 Need to address the litle things
Staff was professional, courteous, and helpful. Hotel was attractive and clean. Rooms left something to be desired. Air vent hadn't been dusted in weeks, spider web with spider over bathroom sink, TV remote was outdated and cumbersome, had to scroll through several promts every time television was turned on, desk chair vinyl was badly torn, AC fan had annoying whine at low speed. Beds were nice, plenty of pillows, linens clean.
August 19, 2013
Rated 1 out of 5 by BosBizTraveler Worst Starwood Experience Ever
I have stayed at this hotel before. It is convenient to the airport. This time I had a TV with intermittent signal and phantom phone calls at all hours of the morning. When I called the front desk to fix the problem after repeated calls between 5 AM and 6:30 AM - I was told "we're getting phantom calls, too. What do you want me to do about it." The walls are paper thin, the front desk painfully slow and unhelpful and the SPG lounge is a disgrace.
July 21, 2013
Rated 2 out of 5 by Doc99 Substandard service
Requested wake up call at 4:30. Staff said 4:00 when taking note. I said no, it's 4:30. Staff sounded flustered. After she asked time of my flight, I asked her to read back what wake up time she wrote down, and annoyed she asked why she needed to read back. I told her that was standard procedure in other industries to verify accuracy of information. She read back in a condescending way.
In summary, this hotel has amateurish, unfriendly and poorly trained personel.
December 16, 2012
Rated 4 out of 5 by Davison Great quiet sleep
Love the easy in/out airport location. Kenyada at front desk was helpful and friendly, Good to see Xavier in Club Lounge, glad to see hot eggs and meats!
Would love turkey sausage or hard boiled eggs as a healthy choice as well as Greek yogurt!
October 10, 2013
Rated 4 out of 5 by Raywill hotel has great features to offer
my only complaint is that the toilet is very low and the tub was very narrow. staff is friendly, food is great, loved the club house and the views.. I will definitely retunr
October 14, 2013
Rated 5 out of 5 by task5 AWESOME CUSTOMER SERVICE
THE HOTEL CLERK JENECE WAS DELIGHTFUL, PROFESSIONAL, AND VERY HELPFUL. EXEMPLARY CUSTOMER SERVICE. I ENJOYED EVERYTHING ABOUT THE HOTEL EXCEPT THE ROOMS WERE SMALL AND THE BATHROOM WAS LIKE A STALL. THE ROOMS WERE CLEAN & THE BEDS WERE COMFORTABLE. I WOULD RECOMMEND & STAY AGAIN WHEN VISITING ATL. THANKS JENECE:-)
September 24, 2013
Rated 2 out of 5 by jakob Imporvement needed
I have stayed at the hotel a few times in the past and have seen the decreasing services year over year. The check in was awefull. No sense of urgentcy and poor communication. Felt like I was someone walking in from the street asking for a room. The hotel is very run down, there was a weird smell in my room (from smoking I think). There was no room service when I tried to order, no laundry service avail and had to go to an outside laundrymat.
September 9, 2012
Rated 4 out of 5 by Mike18 Reasonable hotel for a good price.
The hotel was nice and the room was comfortable. The front desk staff was short staffed during check-out in the morning and no SPG priority service was provided during check-in or check-out. I did not use the lounge in this hotel, but I have heard that lounge here is small and not well stocked. Several hotels in ATL offer Happy Hours in their lounges with free beer & wine. This hotel does not and that is not very competitive in this market.
March 22, 2013
Rated 2 out of 5 by Peaches4 dirty room staff loud and busy
Upon entering the hotel it was fairly slow and almost no guest were checking in. However, staff was too busy to help unload or even find a cart. So I waited for a cart and proceeded past staff just standing there talking with my cart. Got to my room, which was 540 unloaded my cart and turned air on. Turn the air as low as it goes, 60, and it stays hot. Sweat all night because the air will not cool the room. Room very dusty draw pics in dust.
November 6, 2012
Rated 5 out of 5 by LTCB The most comfortable bed
I arrived late in the evening and was very tired. The Staff were kind and efficient. It usually takes me a while to fall asleep but the bed was so comfortable I don't remember my head hitting the pillow. The rest of my stay continued with more kind and efficient interactions with Staff, especially Michael at the front desk. I certainly look forward to staying at this Sheraton, again.
August 27, 2013
Rated 5 out of 5 by byron455 Delta Business Stay
The Sheraton ATL Airport is a wonderful location to stay and staying here is effortless. I have always loved the Starwood Hotels and the Sheraton is generally my choice world wide when I stay. This location is very efficient and very comfortable to say the least, but what I like most about Sheraton ATL Airport is the warm Southern smiles and willingness to help, Will stay here again and again when my travel plans permit while in ATL.
May 18, 2013
Rated 1 out of 5 worst place ever
This was the worst hotel I have ever stayed in I would never ever recommend this hotel to anyone not even my worst enemy!!!! Elevators took for ever to get on, couldn't use the stairs if there was a fire my family and I and a whole lot of people would have been dead!!! The manager is the rudest and most unprofessional jerk I have ever met!!!! Horrible there is nothing they could do to make it better!!!!!
August 5, 2013
Rated 1 out of 5 by bkahun1 Good Luck Trying to Get a Nights Sleep
Recently stayed at this hotel after being delayed at Atlanta Airport. Got to our room after 1am in the morning trying to catch a little sleep before having to get up at 530am to make our flight. As soon as we got settled large groups of college aged people were roaming the halls, slamming doors, knocking on doors, shouting, getting sick in the hallway and arguing. Had to call security 3 times and wait until 4am to get things calmed down.
August 1, 2012