Rated 4 out of 5 by Vacation Hotel Stay
I always like to begin any review with the positive. Overall, my family and I enjoyed our stay at the Sheraton Gateway Hotel. The hotels location was superb as was the view from our room. My family really enjoyed being able to watch the planes leave and arrive to the airport. The front desk staff was very accomodating in getting us an adjoining room, The only negative experience I had during my stay was upon check-in. At check-in there was a long line and four people behind the desk however, only two were checking in guests. I have worked in the hospitality industry before so I understand shift changes however, a courtesy "we will be right with you" or "thank you for your patience" would have gone a long way. To ignore the line of people waiting without soe acknowledgement does not embrace customer service.
May 24, 2012
Rated 3 out of 5 by hgt5 excellent bar menu
We ordered the quesadilla from the bar menu after hours, and it was excellent. Well worth the money.
I had a friend with me, and I was embarrassed by the comments she was making about the cleanliness of the room.
The bathroom door knob was off on the inside of the bathroom. She commented on the dust that was in the bathroom vent and around the corners of the room. Also there were screws in the room floor that I stepped on with my bare feet. I was expecting better from Sheraton.
September 17, 2012
Rated 3 out of 5 by Happy Near airport, convenient
It has a large, beautifully decorated lobby , comfortable/ quality beds, indoor pool but no bottle of water in the room and we had the bad luck of insanely loud neighbors next door, it was actually a disco party with a huge crowd that lasted past 10 pm... The phone complaint didn't do anything but after I went to the front desk, then it was all quickly and well handled. It was like trying to rest against the wall of a night club- the strangest hotel experience in my life.
December 16, 2013
Rated 4 out of 5 by Dng0123 Insulation of room walls
The Sheraton is a great place to stay in but the only issue I had was that the walls of the room i had where to thin . I heard my neighbor snore , every time my neighbor next to me or above used the restroom or shower I heard the pipes and water run , anyone in the hall way walk or shot there doors .
I am not sure how old the building is but insulation of walls and door choices are not great . I slept maybe 4 out of 8 hrs due to different noises and I am not a light sleeper.
February 22, 2013
Rated 2 out of 5 by VickiCohen24 The room was unacceptable
I was placed in a room at the end of the hall on the 9th floor where apparently there had been some problem with the carpet near the ice maker. There was a large fan outside my door. that was on 24 hours. I was exhausted when I got in, yet eventually noticed an awful smell that was coming directly from the hallway.
I subsequently found out that different guests, who were with my conference, had requested to move out of the my room and a nearby room, earlier that afternoon for the same reason.
I cannot believe that your front desk would continue to assign guests to that room to people who checked in later.
I understand that I could have requested a new room, yet I was extremely busy with the conference, and also felt angry that I would have to ask under the circumstances.
Otherwise, the conference staff for NAA did a good job.
February 23, 2014
Rated 4 out of 5 by Dari Ckean and okay
The hotel was clean and very nice. The desk agent try to help me however, there was one that was very disrespectful and laugh in my face when I asked a question. I stay in March 12. The guy I was rude when he laugh in my face. I felted that he expected me to know. First of all, I never being to Atlanta and the Sheraton Getaway. The situation happened in the afternoon of that day. The rest of the employees were very friendly.
March 14, 2014
Rated 4 out of 5 by SJfromNC Glad to see improvements from last stay
Overall the hotel was very nice. Nice to see a friendly face I remembered from my previous stay (Mr. D DIxon). I commented on the lack of recycling in 2011 and I was delighted to see that in place in rooms and the common areas. I want to suggest some type of cart that guests could check out (at their own risk) to roll their luggage and personal items in from parking lots. There was no staff available to assist with large hotel carts and I made three trips to my car to unload all my items.
The beds were very very comfortable and room temperature controls were adequate.
I stayed on a lower floor and would have liked clear access to a stairway, did not like always having to wait for an elevator to go one or two floors up or down. As the hotel was completely booked, the wait for elevator was longer that expected at times.
July 20, 2012
Rated 5 out of 5 by artie2015 Quiet place for sleep
Hotel staff if very accommodating when it comes to the guest needs. The club lounge is a nice touch for Platinum guests. I love the 24 hour access to soft drinks, bottle water and fruit. The Hotel is not a winner when it comes to décor however if you need a quiet night/day rest in a comfortable room without hearing doors slamming or kids running up and down the hall this is the place for you.
April 2, 2014
Rated 4 out of 5 by BADhai Sets the bar
I travel periodically over the year, and often stay at hotels comparable to the Sheraton. I stay at this particular Sheraton once every year. This hotel sets the bar for every other hotel at which I stay. The staff is super friendly, very efficient, and incredibly helpful. My room is always clean, and what few issues I've had have always been addressed promptly by being fixed or by moving me to a new room, no questions asked.
I wish more hotels were like this one.
April 2, 2013
Rated 3 out of 5 by tmj11 Hotel Restaurant Service
The service at 1900 Bar and Grill for Dinner was terrible. Extremely slow and I was completely forgotten about. 15 minutes passed from moment I was handed menu until someone came back to take my order. Then, was never presented my check after my meal. I had to approach someone else on the floor to pay. The complete opposite occurred at breakfast. Morning staff extremely attentive and kind. Would go to 1900 bar and grill for breakfast, but not dinner.
January 27, 2014
Rated 2 out of 5 by Doc99 Substandard service
Requested wake up call at 4:30. Staff said 4:00 when taking note. I said no, it's 4:30. Staff sounded flustered. After she asked time of my flight, I asked her to read back what wake up time she wrote down, and annoyed she asked why she needed to read back. I told her that was standard procedure in other industries to verify accuracy of information. She read back in a condescending way.
In summary, this hotel has amateurish, unfriendly and poorly trained personel.
December 16, 2012
Rated 5 out of 5 by Enrique79 Great Place To Stay
I first would like to say thank you and a great job done to the staff at the gateway Atlanta hotel near the airport. The entire staff was always ready to help. This was my second time staying here. Both were three night stays for a company training which was held onsite. The front desk was friendly and were very quick processing check in's / out's. I was very impressed with the Club lounge attendant. He was very professional and always willing to help. Xavier made the difference, great job. Because of you I would recommend this hotel, especially for large company funtions. Also the club room was fantastic with great airport views. Very clean and the king size bed was heaven. Wifi strength was perfect. Every night was flawless. From the 12th floor club lounge (which is a hidden gem) to the hotel lobby, this hotel is great.
September 14, 2013
Rated 1 out of 5 by Jon11111 Run down
Typically hotels near airports have more wear & tear, but this was ridiculous. Faucets didn't work, the air conditioning either doubled as a freezer or an oven, depending on the room. The walls were paper thin. When I asked if someone could fix the 2-3 inch section of window not covered by the curtain, I wa told they are all like that. Thank you Michael for seeing through that and giving us a different room. You sir, were the ONLY redeeming factor of this hotel.
August 19, 2013
Rated 1 out of 5 by Shah7 Bad cutomer service
So far the worst customer service i have ever experienced. I stay at the Westin ATL ariport pretty much every week. They are nice about getting me a nice room since i am there all week every week. When i ask if i can have any upgraded room or even a corner room since i will be here all week vs the service i got form teh front desk it was shocking!!
April 14, 2014
Rated 3 out of 5 by Omofresh VERY NICE AND ATTENTIVE STAFF
Whatever stress you been through during the day, the moment you work in through the reception door, it gets wiped off instantly. That is how best I can summarise what I later referred to as the Ashley-Effect. I arrived in the morning from Santiago, Chile a very long trip, tired, exhausted and annoyed by the security at the airport for reasons, I would rather not discuss here. I was checked-in by Ashlely, with her infectious smiles that was the hallmark of my four-night stay.
The way I see it, the staff is the greatest asset of this hotel. I also find the airport shuttle very handy as a first timer, in Atlanta.
However, on the low side I think improvement is needed in the area of cleaning the rooms, as well as providing ash tray at the designated smoking area outside the lobby. Am not sure I like the black table napkins used in the restaurant, I think if it is white It will help in demonstrating cleanliness and blend with the right attitudes of the staff
April 18, 2014
Rated 3 out of 5 by FrequentTraveller232 Average
The room was great--clean and comfortable. Staff during checkin and checkout were minimally helpful. Upon leaving I had to find someone to check me out and missed the shuttle (and had to wait an additional 15 minutes) to arrive at the airport.
April 28, 2014
Rated 1 out of 5 by BosBizTraveler Worst Starwood Experience Ever
I have stayed at this hotel before. It is convenient to the airport. This time I had a TV with intermittent signal and phantom phone calls at all hours of the morning. When I called the front desk to fix the problem after repeated calls between 5 AM and 6:30 AM - I was told "we're getting phantom calls, too. What do you want me to do about it." The walls are paper thin, the front desk painfully slow and unhelpful and the SPG lounge is a disgrace.
July 21, 2013
Rated 3 out of 5 by Mike18 Not up to standards expected
My recent stay at the Sheraton Gateway in Atlanta was not up to SPG's usual standards and not what I have come to expect. I have stayed at this hotel several times, but this will likely be my last time. As usual, the check-in desk was understaffed with only one person available. Nobody available to check-in SPG preferred guests or provide SPG preferred recognition. I had two phones in my room, neither of which worked correctly. The sink in the bathroom was situated such that you could not put your hands under the running water from the spigot. The shower started hot, but then turned suddenly ice cold -- perhaps when someone in the neighboring room flushed. I received a wake-up call at 04:55AM. I did not request this call. Did I mention that it was at 04:55AM? The hotel lobby is nice, but the rooms are looking dated. I think there is room for improvement.
January 25, 2014
Rated 4 out of 5 by Antonio A good deal near Atlanta airport
We enjoyed a one-night stay travelling in and out of Hartsfield International Airport. The complimentary shuttle came on time (every 20 minutes). Across the street is a nice Ruby Tuesdays where we went of an enjoyable dinner. Overnight, airport noise was not a factor, and the property has great curtains for sleeping in! The SPG lounge opens early at 6:30 and had both hot and cold food options. Overall, a very good deal near the Atlanta Airport.
September 6, 2013
Rated 2 out of 5 by jakob Imporvement needed
I have stayed at the hotel a few times in the past and have seen the decreasing services year over year. The check in was awefull. No sense of urgentcy and poor communication. Felt like I was someone walking in from the street asking for a room. The hotel is very run down, there was a weird smell in my room (from smoking I think). There was no room service when I tried to order, no laundry service avail and had to go to an outside laundrymat.
September 9, 2012
Rated 4 out of 5 bad service
When I called for a reservation I had requested a refrigerator in the room, I am diabetic and need it for meds. I was assured that it would be there. After checking in there was no fridge and I called 2 times to get one. After 3 hours I got one.
Cleaning staff - 2 of the days that I was there the staff left no bath towels. I had to call and get them. The one night I finally got them at 9:30 pm. I also was not given an coffee for the morning.
August 7, 2013
Rated 4 out of 5 by Taz2011 Air
The only thing that needs to be improved is the air conditioner in the sleep rooms it needs to be cold instead of cool.
May 6, 2014
Rated 2 out of 5 by Peaches4 dirty room staff loud and busy
Upon entering the hotel it was fairly slow and almost no guest were checking in. However, staff was too busy to help unload or even find a cart. So I waited for a cart and proceeded past staff just standing there talking with my cart. Got to my room, which was 540 unloaded my cart and turned air on. Turn the air as low as it goes, 60, and it stays hot. Sweat all night because the air will not cool the room. Room very dusty draw pics in dust.
November 6, 2012
Rated 4 out of 5 by Mike18 Reasonable hotel for a good price.
The hotel was nice and the room was comfortable. The front desk staff was short staffed during check-out in the morning and no SPG priority service was provided during check-in or check-out. I did not use the lounge in this hotel, but I have heard that lounge here is small and not well stocked. Several hotels in ATL offer Happy Hours in their lounges with free beer & wine. This hotel does not and that is not very competitive in this market.
March 22, 2013
Rated 5 out of 5 by artie2015 This hotel is GREAT
This hotel is great !! except if you are in need of tons of electric outlets then bring an extension cord. Rooms lack outlets for today's electronics. Most of the outlets are behind the furniture or you have to unplug lamps to make room for your device. Other than that if your looking for a nice clean room with a staff that addresses you by name even when dial zero then this is the place for you.. I always enjoy staying at Starwood Hotels.
August 9, 2013
Rated 1 out of 5 by bkahun1 Good Luck Trying to Get a Nights Sleep
Recently stayed at this hotel after being delayed at Atlanta Airport. Got to our room after 1am in the morning trying to catch a little sleep before having to get up at 530am to make our flight. As soon as we got settled large groups of college aged people were roaming the halls, slamming doors, knocking on doors, shouting, getting sick in the hallway and arguing. Had to call security 3 times and wait until 4am to get things calmed down.
August 1, 2012
Rated 5 out of 5 by chawn Ths hotel and staff are wonderful
The Front Desk Agents Lasonja and Angela were the most friendliness and helpful staff I ever met. I travel alot because I love to visit different cities. The elegance and structure of the building is awesome. And oh yes the rooms were so clean as well as the beds being comfortable. As soon as my head hit the pillow I was out...LOL. I really enjoyed my stay and will definitely come back. Finally a five star hotel with a three star price!
January 26, 2013
Rated 5 out of 5 by byron455 Delta Business Stay
The Sheraton ATL Airport is a wonderful location to stay and staying here is effortless. I have always loved the Starwood Hotels and the Sheraton is generally my choice world wide when I stay. This location is very efficient and very comfortable to say the least, but what I like most about Sheraton ATL Airport is the warm Southern smiles and willingness to help, Will stay here again and again when my travel plans permit while in ATL.
May 18, 2013
Rated 3 out of 5 by Benny4 Disappointed with this hotel
No hot water from either sink...just lukewarm. The toilet was stained and needed a good scrubbing. Only one restaurant within walking distance; food on premises was very overpriced. Bed and linens were very nice.
April 26, 2014
Rated 5 out of 5 by onmyownterms 2014 Convention Experience
The only disappointing aspect of this stay was that the hotel suspended the 500 pts/night 'green' option. I declined service, thinking I would earn SPG points and was told at the front desk they were not being offered during the convention.
April 22, 2014