Rated 2 out of 5 by DPSmiles Great Lobby and Staff
We have been staying here for 4 years. 5-6 times in the fall during football season. The property has gone downhill quite a bit. Rooms are in desperate need of updating! Phone to lobby did not work. Shower was luke warm at best. No menus in the rooms for room service. While the bed and bedding had been updated the rest of the room was quite dirty and left alot to be desired. TV stand/cabinet was falling apart. Had to make a trip from the 12th floor to have them quiet the kids in the room next door, which they never addressed.
Our stay last weekend was somewhat disappointing and I am not sure if we will be back.
Restaurant was terrible. I paid $27 for a Cobb Salad - the avocado, cheese and bacon they were out of. Club lounge was very clean and friendly staff in the morning.
November 18, 2013
Rated 1 out of 5 by noneya143 Employees need to work on cusotmer service
Upon arrival and check-in, the employee at the front desk was rude! Our keys did not work and so we had to go back down to the lobby, from the ninth floor, to get them fixed. There was no refridgerator in our room, our television remote did not work and the toliet did not flush properly. We found bugs in our room and the wallpaper was coming off the walls at the ceiling. The only electrial outlet we could find in the room was in the far corner or in the bathroom. Very inconvienent. This made for a fairly stressful and uncomfortable stay. For the price charged on theses rooms, this was competely unacceptable. On a much lighter note, however, the maids were extremely helpful and attentive. One maid, after noticing how long we were waiting on elevators, offered to take us down the staff elevator and even helped carry our luggage! All the main elevators were full with people trying to check out. This is understandable, but after waiting for 30 minutes trying to get an elevator, it was so nice of her to help.
November 18, 2013
Rated 2 out of 5 by Ytalks Update & Improved Service Needed Now
Restaurant staff was woefully slow, and the menu was sub-par. Our party walked across the street to a chain restaurant as a much better option.
The elevators are slow... might seem a little ticky-tacky, but these are pretty bad.
While the lobby looks nice, that is where the extent of the acceptable decor ends. Guest rooms are outdated with phones from the 80s, and air-conditioning that just didn't cut the mustard.
We also held a meeting on the property. While the on-site meeting staff was curteous and quick to meet our needs, the meeting room's carpet was made of individual carpet squares that were not glued down, kept curling up, and created a significant tripping hazard.
All in all, find a different hotel to stay at, ... and the Sheraton brand should be embarassed at this property.
November 11, 2013
Rated 5 out of 5 by Beamer1802 Location
Pleasent stay. Staff is friendly.
November 15, 2013
Rated 5 out of 5 by Thiago Nice Hotel and Great Staff Members
Nice Hotel and the Staff was really friendly
November 13, 2013
Rated 3 out of 5 by Bdrdex No Soap -- And sorry but you will miss the shuttle
Started with no soap in room 424. Can't wash hands or bathe. Interesting concept.
In checking out and asking for receipt I was told..."it will be a minute before I can print this so if you were hoping to catch the shuttle -- you'll miss it". It was 6:45 in the morning - a normal check out time. Even the gentleman behind me shook his head. We both waited for the next shuttle.
November 8, 2013
Rated 4 out of 5 by Yessure Goog place to stay
Met all my needs, enjoyed my stay.
November 10, 2013
Rated 4 out of 5 by DunkinCoffeeLady Nice hotel!
These were the softest beds ever! The free shower sponge was a nice touch. Wonderful and friendly staff...shuttle drivers are great!
November 7, 2013