Rated 5 out of 5 Enjoyed my stay!
I was visiting Atlanta for the International Convention of Jehovah's Witnesses. While it was obvious there were several major events taking place there that weekend, everyone was very helpful and never felt like I was waiting to be taken care of. Enjoyed my stay!! :)
July 23, 2014
Rated 5 out of 5 by gmac357 Nabbar Temple 128.
We here from Nabbar Temple have had over the years a successful relationship with the Shearton Gateway,and as the in coming President for next year,we again look forward to extending this relationship,hoping that the tradition the has been in the pass continues.
July 21, 2014
Rated 4 out of 5 by BigTimeBigE Nice Hotel but a little noisy
This is a nice hotel, and the rooms were well done and comfortable. However, the hallway noise, especially at night, was a little bothersome.
July 21, 2014
Rated 3 out of 5 by Mw33 Staff good, room not so much
staff was attentive and polite, my room had several issues. A/C wasn't working properly, irritatingly cycling every couple minutes, (interrupting sleep).
carpet was soaked in a 10 ft radius. Staff did address when notified, but put a loud drying blower in to dry carpet. Too noisy to run while room occupied. Bathroom door jammed on tile and wouldn't operate properly. Phone by the bed didn't work, but the one across the room started ringing at 1:45 am. a few other minor issues with the room, but was there for business and didn't have time to ask for room switch. Breakfast buffet and staff was very good.
July 13, 2014
Rated 3 out of 5 by hoh727 If you want to stay up all night this is your hotel
We recently stayed at this hotel for a Travel Agent conference we were attending. The hotel itself was very nice. The front desk staff was helpful and kind. There were several other groups staying at this hotel as well. The lobby was practically impassible with people loitering in it. One of the guests in my room had to park in the parking garage where she was quite fearful due to the large numbers of people hanging out there smoking, grilling out, basically a "tailgate" type atmosphere; not something you'd expect at a nice hotel. Although we had our air conditioner turned as low as it would go our room never really felt cool. They did send an engineer up who changed the filter and it cooled off a little but not nearly as cool as it should have been at the temp we set it. He was very nice and again the staff was attentive! The WORST part of our stay were the guests located directly across from our room. They held parties in their room both nights we were there. The first night was not too bad but the second was absolutely awful!! They woke us up at 3:30 a.m. We had to call security twice. Only to hear the guest and the security guard talking about how they were "entitled" to do whatever they want because they spent so much money for their stay. There was no regard for the other guests also paying to stay at the hotel. The security guard AGREED with the other guest and then were invited in to the party with them!! I was absolutely furious!! The party continued until after 5:00 a.m. As much as I felt the hotel itself was lovely and the staff (minus these particular security guards) were fantastic, I would NEVER stay at this hotel again on business or otherwise.
July 21, 2014
Rated 4 out of 5 by bconnors12000 Beautiful facilities
Food prices were high and of only mediocre quality. I would have expected more for the dollars paid.
July 20, 2014
Rated 5 out of 5 by Kelli82 A little hidden gem
Great people. Great hotel. I've visited the Sheraton Gateway three times over the past three months. I have been made to feel welcome every time I have been there.
July 18, 2014
Rated 2 out of 5 by LibertyFlyer Needs Improvement
SPG Gold Member. I travel weekly for my work. Spent one night at this property. Greeted by Jessica at front desk and very pleasant check-in experience. Arrived at room and first noticed that regular coffee was not stocked next to coffee maker. I did have 2 packs of decaf, which I do not drink. The next item that I noticed was the piece of fried chicken on the seat of the desk chair, when I pulled it out to sit down. I called Guest Services for regular coffee, that arrived 30 minutes later. The bed was comfortable and the water was hot in the shower. Apparently the maid did not notice the previously used wash cloth hanging on the shower bar, so I left it alone. The a/c had trouble cooling the room efficiently. In the morning, I was very disappointed the coffee maker would not brew, so I ended up departing the room without morning coffee. All of these items were communicated to the front desk, but two days have passed and I have not heard from the property manager, Kerry Ringham. So when the survey invitation arrived, I thought it would be best to submit details of my visit for other potential guests. I cannot recommend this property, unless it is the last option for your stay at the ATL airport. That said, the staff was pleasant and the front desk clerk was apologetic for my troubles. The property needs improvement.
July 18, 2014