Rated 5 out of 5 by Margaret08 Thanks for saving the night !!
I would like to recognize and say Thanks to the staff at the Sheraton Atlanta Airport who was extremely accommodating after our flight was cancelled due to fog.. Unfortunately, because of the weather related activity we did not receive any voucher. They were extremely kind in providing us with an updated room in the concierge level so we could grab a quick breakfast prior to our early departure. Additionally, we were given toothpaste and toothbrush and the gift shop representative was kind enough to keep the shop open for us to find some pj's and other essentials. Luckily we made last call and were able to use our free drink benefit in the bar which made a very stressful end to our trip not so bad. And of course, a great night sleep in their clean rooms and heavenly beds made everything just perfect....
Sheraton you will continue to be my hotel of choice and as I am currently starting to look for employment maybe even a career.
March 12, 2015
Rated 2 out of 5 by CalBears06 Rooms need thorough upgrade
Stayed at the Sheraton after a late arrival at ATL. The hotel is really close to the airport and that's about the only reason why anyone would stay here. Overall I was very disappointed by the condition of the guest rooms. The rooms need a very thorough upgrade - furniture were very worn. Carpet had old stains everywhere. The lighting in the room is very dim and the interior is just not very appealing.
March 11, 2015
Rated 5 out of 5 by ljtravel excellent staff
each member of the Starwood team was happy and ready to offer assistance. It is a wonderful feeling when traveling to know that this team is there.
February 24, 2015
Rated 3 out of 5 by Anne5759 Great Service Except Housekeeping
The main staff were very friendly upon check-in and even though they were sold out for the 2 nights we were there, they accommodated our move request (we were in a room that shared a wall with the elevator). However, we were concerned about the room's cleanliness when we found a bobby pin on the floor. It was late and we had already moved once and...big deal it's a bobby pin. When we woke in the morning, we had more concerns. The coverlet on the bed had coffee stains (I hope they were coffee) and there was what appeared to be dried blood on the sheets. There was also a light burned out in the bathroom. We thought (hoped) that all of this would be taken care of by housekeeping and maybe they just hadn't planned on anyone staying in the room. I mentioned the concerns to guest services and they apologized and said they would take care of it. When we returned to the room late that evening, same coverlet, but clean sheets. Burned out light bulb still burned out and bathroom mirror was foggy, streaky and smudged and no new glasses. We were tired and didn't want to deal with it so we just went to bed. In the morning my husband went to take a shower and he unrolled one of the "clean" towels to find a toothpick. I went downstairs to complain and while the front desk person apologized, she didn't ask for my name or room number and said that since I was a member of SPG, I should complain on the web site. So I'm complaining.
February 22, 2015
Rated 5 out of 5 by 504ForLife Near airport
LaSonja was great customer service.
February 22, 2015
Rated 3 out of 5 by LetMeSleep2012 Let me sleep
I love the staff here. Everyone from the front desk to the club level attendants. I even notice they put they best worker in the club in the evenings. Good job.
HOWEVER house keeping even on the club level floors still don't respect the "Do not disturb " signs. No matter what. They will rudely knock on your door loud to ask you are you checking out today, and I am talking about the supervisors. This is so annoying. I wish management would finally take responsibly for this and end this rude practice. And I a, talking about 9, to 10 am knocking
January 28, 2015
Rated 1 out of 5 by Philax Very outdated room, unreliable services.
Room (junior suite) located behind elevator shaft and right under lounge (very noisy day & night), this should be a storage room and not an upgraded guest room on a club floor. Room not clean, some mess from the previous guest left in the room, some of the furniture in the room totally worn-out, unreliable services - asked for wake up call which never came (that's a problem when you are staying at an airport hotel and need to catch an early flight).
Yes, the staff at the front desk and in the lounge was very friendly, but there are many better hotel options around ATL airport.
December 10, 2014
Rated 5 out of 5 by GlobalGirl I love this Sheraton
From the time of check-in to the time I left, the service was fantastic. They were helpful with my questions about internet access, planning my room service and helping with my transportation. The breakfast room service had a very health option to select and it was right on time. I was on a time schedule in the morning and the staff were GREAT! I've been here before and have always had the same experience. Thank you for making my stay comfortable!
December 2, 2014