Rated 1 out of 5 by LarryMac999 Some Hot Water Would Have Been Nice
As I write this, I'm waiting for the manager to call me, but I'm not holding my breath. When I tried to take a shower this morning, I could not get any hot water, I got lukewarm at best. I called Guest Services and they quickly sent somebody from Engineering. He checked a few things, then let me know that "they are working on the chillers, it should be OK in 15 minutes." Since I had some business calls to attend to, it was another 2 hours before I could try the shower again. No hot water still. Add on top of this that I reserved a Club Room (11th and 12th floor) and I was put on the 8th floor, and my keycard wouldn't get me in the Club Lounge at first. I've never had this poor an experience at a Starwood property, and I'd imagine I'd have been better off elsewhere.
January 27, 2016
Rated 1 out of 5 by MzB0929 Horrible
I am writing a review because I received horrible service and my stay was even worse. First, the Front Desk Clerk was very rude. He wasn't being professional at all. He did not inform us that their was a bike event there, nor did he tell us about the parking, internet information, or where the elevators were to get to our room. They could not control the bike group. The people from the bike group/event took over the whole entire hotel. They were smoking weed inside the hotel in the hallways and out front of the hotel. The smoking was so bad that it was coming into my room. They had music blasting throughout the hotel all night long.
January 19, 2016
Rated 5 out of 5 by Carhartt Always A Great Stay!
Always a pleasure to stay here before my early morning flights. The staff is friendly and well trained and the hotel is always spotless. The rates are cheap whether paying cash or using Star Points. I love this Sheraton!
January 1, 2016
Rated 1 out of 5 by RoadWarrier84 Lack of accountabilty
When you have no hot water in the hotel. You need to own it and be proactive, not ignore it and brush it away/
December 21, 2015
Rated 2 out of 5 by Eagleton Hotel needs a facelift and staff sluggish
Hotel needs a facelift. Decor is quite dated and old. Room is ok. Service is poor and very slow. Food is substandard.
December 13, 2015
Rated 1 out of 5 by Rick1009 Dec 4 stay
The garage was closed for renovation, but the room needed the work much more than the garage did. The room we had smelled musty. My spouse thought it was actually a smoking room. The vent in the bathroom had mold/mildew on it and there was a bar of soap from a previous guest left in the shower. The carpet looked (and smelled) like it was the original from when the hotel opened. We were there for our company Christmas Party (food and staff were fabulous!), but we will definitely not be stayng there if the party is held there next year.
December 9, 2015
Rated 5 out of 5 by EY889 Great customer service
Vicky at the Front desk is very helpful. She takes very good care of my family's needs. Because of the service, we will come back.
December 2, 2015
Rated 5 out of 5 by Momce Great staff very friendly very welcoming!
I loved my stay here I was greeted with a warm sincere welcome every question I needed answered was answered completely . Nora and Mariama at the front desk were the best I'll be looking forward to staying again when I'm back in Atlanta keep up the good work and Thanx for everything!
November 30, 2015