Rated 5 out of 5 by FlysEveryWeek Stay here often.
I stay here several time per year. Close to ATL airport with good shuttle service. Michael is an excellent at the front desk, friendly, always with a smile and excellent at his job. Rooms are very comfortable and despite being close to the airport are quiet. The workout room, though not large has a good selection of treadmills, bikes and elliptical machines that are well maintained. Free weights and two benches plus yoga mats and exercise balls are available. I usually sit at the bar for dinner. The food is good, with burgers and wings being my go-to favorites.
July 28, 2015
Rated 5 out of 5 by SCMEM Excellent Service
Zachery set the tone from the moment I arrive. For the ENTIRE 5 day stay, the service and attention to detail was top notch. Everyone was will to see to it that request were addressed. The facility was clean and very comfortable. I wrote a similar review on tripadvisor.com. Great place to stay when away from the family and home.
July 18, 2015
Rated 4 out of 5 by Rebe1 Watched the planes but no noise
I stayed on the 12 th floor and had a great view of the planes landing. It was nice that I didn't hear them at all. Comfortable bed and a convenient shuttle to the airport. I had no complaints.
July 18, 2015
Rated 2 out of 5 by Arlean19 My experience was below average
My daughter and I came into town and stayed at this location. The front desk staff gave me two different amounts upon check-in, although I had the Starwood Family Rate. Secondly, I was charged parking and other fees that weren't explained to me, I had no issue paying them but I would've preferred an explanation of the charges. Lastly, housekeeping never cleaned our room once, which was the biggest disappointment of all. Based off this experience, we will not return to this location.
July 14, 2015
Rated 4 out of 5 by BamaGirl35555 Not what i expected
For the price of the room they should provide refridgerator and microwaves in all rooms. Very upset that i paid that price and did not have those things. My check in experience was the worst in my life of ever staying at a hotel. But in the end the Manager Dedo came through and made it the best. He was a great help and support and definitely deserves the position he is in if not a better one.
June 30, 2015
Rated 5 out of 5 by willie2006 Exquisite Enchanted Experience
This hotel is amazing and delightful. The staff and management are fantastic and productive with check in and out.
June 12, 2015
Rated 1 out of 5 by MSDW Overall bad service
From the shuttle ride to the front desk staff, the service was bad and not typical of a Sheraton property.
When i provided advice to the front desk about the shuttle issues they were going to have in the morning, I was told "too bad" & that they only run one shuttle in the morning. "Too bad" for the 25 people that were behind me that did not get on the 6:40 am shuttle due to lack of space and "too bad" for the people who got tired of waiting and took a taxi.
Bad service that can only get fixed with a significant change in attitude by both the management and staff.
May 19, 2015
Rated 2 out of 5 by Haven Food and Beverage concierge /Daija
She has been very kind and professional.
Also she demonstrates leadership skills
which should be recognized. I personally
feel she should be considered for a enter
level management position. She takes
the initiative and gets things done.
May 17, 2015