Rated 5 out of 5 Excellent Service
I was stranded in Atlanta during a hurricane that hit the northeast. Starwood was able to find me a room at Sheraton Gateway Hotel which is very close the airport.
July 7, 2014
Rated 5 out of 5 by Carolyn128 This hotel stay was great
I really enjoyed my recent stay at your hotel. I was there for 5 nights and everything was great. The staff was pleasant and my room was very comfortable. The only thing I would recommend would be a fridge and microwave for the rooms. Otherwise, a great stay.
July 2, 2014
Rated 3 out of 5 by PamelaC316 June Stay
One thing that troubles me is we are permitted to have free internet under the Detla rate however I continue to be charged. Isn't there an identifier that can be used in the reservation to avoid this? OR, can we be provided a specific code upon arrival? I never have time in the morning to stop and have it corrected so I just continue to pay it.
The hotel feels outdated compared to other properties however I chose to stay there sometimes because I have access to the lounge and can avoid costs for water and soda when arriving late.
I appreciate that the ability to have my folio emailed to me is now an option as it has always been inconvenient to call and get the folio weeks later upon expensing.
The beds are comfortable. I wish the TV included the Bravo channel.
Thanks for listening.
June 27, 2014
Rated 4 out of 5 by Ali01 Greatest Team within SPG
I have stayed in multiple hotels in and out of the SPG family and I a platinum member in multiple programs. I just need to tell you the Sheraton team at the Gateway is hands down the best in the business. My experience with friendliness and being engaged with the guest is always first rate. I am always treated so great from the time I check in to the time I check out. The front desk staff, bar and restaurant staff, maintenance, housekeeping and VIP services are first rate. The level of service your team extends has raised the bar pretty high when I stay at other properties.
June 20, 2014
Rated 3 out of 5 by kpjp A bit discourged
Check in was great.
We ate at the restaurant on site. It was obvious the server was new. Was surprised when she provided us with ketchup packets while dining in! Food was good though.
June 24, 2014
Rated 5 out of 5 by Kelli82 The staff is amazing!
From the moment I arrived late on a rainy Monday night, until the time I departed early Friday morning, I could not have asked for a better experience. To make a long story short, I had the privilege of coming into direct contact with several of your staff (due to an unforeseen medical emergency of one of your guests). Thank you Rod, Dedo, Silvia, Mike & Judy (you all know who you are!). Each one of you, individually, went above and beyond making me feel at home. You are all very special and Sheraton is lucky to have you. I look forward to seeing you again soon!
June 17, 2014
Rated 1 out of 5 by hometown12 vacation
worst ever I have nothing to say
June 22, 2014
Rated 5 out of 5 by ShaneGA Good location in Atlanta
Good location near the atlanta airport with shuttle service.
June 18, 2014