Rated 3 out of 5 by LetMeSleep2012 Let me sleep
I love the staff here. Everyone from the front desk to the club level attendants. I even notice they put they best worker in the club in the evenings. Good job.
HOWEVER house keeping even on the club level floors still don't respect the "Do not disturb " signs. No matter what. They will rudely knock on your door loud to ask you are you checking out today, and I am talking about the supervisors. This is so annoying. I wish management would finally take responsibly for this and end this rude practice. And I a, talking about 9, to 10 am knocking
January 28, 2015
Rated 1 out of 5 by Philax Very outdated room, unreliable services.
Room (junior suite) located behind elevator shaft and right under lounge (very noisy day & night), this should be a storage room and not an upgraded guest room on a club floor. Room not clean, some mess from the previous guest left in the room, some of the furniture in the room totally worn-out, unreliable services - asked for wake up call which never came (that's a problem when you are staying at an airport hotel and need to catch an early flight).
Yes, the staff at the front desk and in the lounge was very friendly, but there are many better hotel options around ATL airport.
December 10, 2014
Rated 1 out of 5 by Cowgirl77 This hotel has gone down hill quickly
I'm not one to go on these surveys but after my experience this past week at your hotel, I had to say something. I travel to ATL often on business and have stayed at this hotel frequently but have seen it's digression occur very rapidly. The gym was dank and equipment is old. Elevator broke and staff was extremely rude. Desk staff was rude and indifferent. Room smelled musty, the shuttle drivers were more interested in watching TV than shuttling. Other business travelers also staying at S Gateway also complained in our daily meetings about there experience.
January 28, 2012
Rated 1 out of 5 by Kelly25 Does this hotel deserve to be a part of starwood?
I have been having a platinum status and have been visiting this property for past few years out of necessity, during my stays I have experienced the following:
This past stay on January 25th I had made a reservation well in advance and did not receive even an SPG level floor but a handicapped accessible room on a lower floor with no room to place my toiletries on the counter and a very dirty dusty room at that rate. Also any time I stay the heat or AC is never working correctly. After being a Platinum Status member for so long, any time I visit this hotel property I can always count on nothing more than sub standard customer service and accommodation. The hotel is run down, not clean, and has an un courteous front desk staff. On this next to last trip of the 25th of January 2012 because of our accommodation we were told we would get an additional 1000 SPG points as there was nothing they could do because at 11:30 at night they had rooms that needed to be cleaned but nobody to clean them, and looking at my account they never added the points to my stay.
February 2, 2012
Rated 5 out of 5 by Manju Customer Service
I have stayed in very nice hotels and some not so nice. This hotel was nice and clean. I was quite impressed after staying there for a day the next afternoon the clerk welcomed me by name! she smiled and was professional and friendly. The 1900 Bar restaurant downstairs had good food. I was beyond impressed with our server Sally. She was gracious and kind and went beyond her job. (Give that lady a raise!). This type of customer service is a breath of fresh air and not seen very often these days. Thank you for a great stay!
February 1, 2012
Rated 1 out of 5 by LakyM The service in this hotel is very bad
Front desk does not keep up to anything they say. The hotel does not care if you are a SPG platinum member. They do not care about any guest in the hotel.
I had given a package to be handed over to UPS and the gentleman at the reception told me he would take care of that. Three weeks later the package was still not shipped. The hotel staff told me over the phone the package was handed over to UPS. I got to know from UPS they never got the package from the hotel.
I made a special trip to the hotel and asked the front desk for the UPS package, guess what it was still in their office. The manager on duty was very apologizing and told me he will have his GM call me first thing in the morning and that he will also call me the next day, he took my cell number also assuring I will hear from the hotel soon.
Guess what no one ever called me back. The service is very bad, not sure how they got affiliation to SPG.
December 6, 2011
Rated 3 out of 5 by Manju Disappointed
I visited this hotel on a business trip. I was expecting more from a Sheraton. The hotel was clean and everyone was friendly however little things were disappointing. First, this hotel needs to invest in fabric softener! Towels were hard. Second, I ordered room service and was told it would be 30 minutes. Two hours later it had not arrived so I went to bed. A huge disappointment is no free wi-fi in the rooms. Its available only in the lobby. A huge inconvenience for business travelers! Granted you could pay for it but I could go to a cheaper hotel and get it for free! The airport shuttles were convenient and helpful!
February 11, 2012
Rated 5 out of 5 by Scott1900 Seeked and Received Sheraton Service
Easy and fast check in. Upgrade available and given. Room clean and quiet. Shuttle service runs often to and from the airport, short distance. Had a interview at Delta headquarters and special shuttle dropped us all off at front entrance. Breakfast buffet very good and fresh, with great service.
December 26, 2013