Rated 2 out of 5 by Toni20 Poor customer service from front desk
The hotel was not bad. The parking garage was under construction which made it difficult to park in a safe area.
June 25, 2016
Rated 4 out of 5 by Crystal2016 Checkin Experience
Dedo Dixon was awesome and made us feel like we were starting our vacation even thougjh our flight was oversold and we had to check into the hotel because there were no other flights available.
Dedo's personality iis so bubbly and full of cheer, that you start to absorb his cheerfulness.
Many thanks to Dedo for helping to cheer us up when we were feeling blah.
June 24, 2016
Rated 5 out of 5 by Butler888 Red carpet service!
I have had an experience at Sheraton Atlanta Airport that I will never forget. Miranda has the biggest heart. She shows that she is really concerned about me. She did not see me as a customer, she saw me as Clara. We built such an amazing report and I left with an experience that I consider a blessing. Thank you so much for going above and beyond to make my stay pleasant and comfortable.
June 20, 2016
Rated 4 out of 5 by JPnyc88 Great stay
I came to Atlanta for a few days and stayed at Sheraton Gateway. Although out of the way from midtown Atlanta it's easy to get around. The shuttle service will take you straight to the airport where you can also conveniently catch the MARTA.
Check in was great. I was welcomed with a smile. I happened to be on the club floor which was great for me because they offer complimentary beverages and fruits. Being that it is summer time, having ease to as much water as I want was definitely a plus.
The hotel facilities were good. The outdoor and indoor pool access was appreciated. The pool is not big but it allows you to enjoy yourself whether outside or inside.
My only suggestion would be about the keycard access for the rooms. Not sure if it was just my keycard or if it had to do with the room itself but I had some difficulty accessing my room at times. I often had to hold my keycard for several seconds before my door would open. Aside from that my stay was good.
June 14, 2016
Rated 4 out of 5 by RodAtl Great for Business / Personal Travel
This hotel is wonderfully located near the airport, and the staff is really accommodating.
I'm a member of various premium hotel club / loyalty programs but have been treated like I'm in a 5 star restaurant while in the club lounge for breakfast and evening appetizers.
This is a good place for personal or business travel with reliable internet, shuttle service, decent fitness room, breakfast, etc.
I'd like to give special recognition to Kathy and the other great lady (sorry name forgotten) providing food service in the lounge on the 12th floor. The give very professional service but make you feel like family!
Big thanks to housekeeping for doing real cleaning daily! As well, thanks Dedo for attention guest experience and attentiveness to details!
June 3, 2016
Rated 4 out of 5 by Verified Reviewer Surprising comfortable hotel
I stayed in the hotel for a few hours from midnight to 4am before but was not impress. This could be due to my being tired from a long flight. I called a few days later to complained about the running water in the bathroom during my stay and spoke with Mr Dixon. He immediately apologised and put me at ease. He then invited me to come back promising that my stay will be much better. I took him up on his offer and he was right.
We were treated very well. My room was comfortable. The food was great. Most of all my so enjoyed the pool tremendously.
What an exceptional director you have in Mr Dixon.
Good Job Mr Dixon.
June 1, 2016
Rated 5 out of 5 by BreNJ Holiday Weekend experience
The stuff at this hotel was great. The front desk agent that checked me in was very nice. He has a wonderful smile when I approached the desk. The bellmen was very pleasant and help when I arrived and when I left. It was the same person. I left my tablet and laptop charger in the room and did not realize until I got on highway 95. I called back and Director of Housekeeping Emmanuel was on it. He checked the room and called me right back and sent out the email so I can get my stuff shipped. He was very helpful when I was panicking about my items. Thank you Emmanuel for the wonderful service. I will be back soon!!!!
May 31, 2016
Rated 5 out of 5 by Michael311 Long time guest at Sheraton Gateway Atlanta Airport
I stay at the Sheraton Gateway Hotel for several reasons and have for years. The biggest reason is the hotel staff. I stay at hotels all around the world and I have to say that when I come to the Sheraton Gateway Atlanta Airport I feel like I'm at home. This goes especially for Michael T who treats me with great respect and is obviously and genuinely concerned that I have a good stay at the hotel. I have seen Michael in action for quite a while now and he treats all his guests with kindness and respect. Thanks again to Michael Thompson for always making me feel like I'm welcome!
May 26, 2016