Rated 4 out of 5 by sjbdavos Friendly staff
The friendliness at reception at check-in and check-out, and the sociability of staff in the bar made one feel like a sincerely welcomed guest.
October 14, 2014
Rated 5 out of 5 by niddy Nice hotel, fantastic staff
The hotel offers great service, very comfortable beds (like in every Sheraton hotel) and fantastic staff. Whatever you need they serve you. I will be glad to come back for the next business trip.
September 27, 2014
Rated 2 out of 5 by JimmyN My worst hotel experiance in Essen
As a business user i have stayed at many hotels in Essen. This particular hotel is the worst i have stayed in by far.
As a business user i expect certain standards, what i don't expect is to have to move furniture to access electric points for my laptop and phone. I expect a safe in the room, i also expect the room to be modern.
The bathroom was modern, however the rest of my room was like walking back in time to the 1980's, complete with badly wallpapered rooms.
When i return to Essen again on business i will choose another hotel.
August 29, 2014
Rated 5 out of 5 by TheVWit Great - thanks!
Great location - everything is just within 5 minutes walking distance - f.e the shopping / nightlife / culinary street Rüttlistrasse. Great front desk staff - very helpful!
The bar is great - saw famous german football club player, who seemed to have stayed there for a game.
Cosy beds - valuable price.
October 28, 2013
Rated 3 out of 5 by Rich2809 Dated
Very dated hotel, no wifi in rooms.
Hotel was clean, staff friendly, lounge very good, small but welcoming.
Very far from Dusseldorf, 65-70 euros in taxi
October 29, 2012
Rated 4 out of 5 by Nickname4318564 Great Hotel, but Wi-Fi never worked
The Sheraton in Essen is an all around nice hotel. And normally the staff is very helpful. During this trip, I was unable to log into the Wi-Fi network. Each day, I would visit the front desk who'd promise they'd have someone look into why I can't access the Wi-Fi. Even though I asked them daily about it, they were never able to fix it. In fairness, they provided me a 24-hour temporary code to access the WiFi, so at least I was functional; but it was still annoying to have visit the desk daily, and be promised a fix when one never came.
July 13, 2014
Rated 1 out of 5 by CHJ9183 Disappointing
The hotel is very so so.
I got once a nice room but twice now a really noisy and below standard room. Cleanliness is poor on my current stay (maybe because they are renovating the floor below).
Service is sometimes good but usually below average (compared with other Sheratons - ex: Berlin)
I don't feel like a platinum member.
the food in the club lounge is average at best.
In addition they forgot to book my SPG green points a couple of times.
The key card doesn't always work.
Breakfast is just average (you have great tea but why is the water not warm enough?). Need to pay more attention to details - check the Berlin Sheraton for best practices.
I only stay because my company booked the rooms for me.
January 14, 2014
Rated 3 out of 5 by Naveenjainntf Unexpectedly unfriendly staff
First time stayed at Essen, my regular stays have been at frankfurt shearaton airport. And westin grand.
Staff at these places esp at fra airport sheraton is exceptional.
May be they have increased my expectations but the recent stay at essen was extremely disapointing.
Being only star hotel in essen, staff seems complacant.
December 8, 2013