Rated 5 out of 5 by traveller1966 it was a very pleasant stay
the staff of the hotel was very nice, the room and hotel fantastic and we enjoyed a wonderful dinner at the hotel restaurant. The kitchen can be deeply recommended!
February 24, 2014
Rated 4 out of 5 by Nevzat no delivering commitement on Running Equipment
I was dissappointed with readiness level of lending running equipment. When I reached the hotel the receptionist lady talked about the sport facilities and I said her I did not bring my stuff due to the duration. She said no problem to lend shoe and short as they have the spare for the size I need. I was surprised but also happy hear. So I filled in the form and we agreed to delivery of the stuff at 6:30. The other morning I reached out to the reception and the recepsitonist guy said it is too early as they can be ready at 7:00. Well I waited another 30 mins and tried again. They cheched the stuff but they said unfortnately M size short is not available but XL. I was dissappointed and went back to my room. If this could be have been realized before I would sleep 1 hour more. So please deliver your commitment as agreed.
February 19, 2014
Rated 4 out of 5 by WoMa2013 Sheraton Business Standard in the Ruhr Region
The Sheraton Essen provides standard business hotel features. The rooms are ok for Business travel, although the interior is a bit outdated meanwhile. There are no or only very limited Suites available (hardly any chance to redeem SPG bonusses). The staff is friendly, food is good. There's a SPG lounge which is often used to capacity. An advantage is the short walking distance to the main station and city center. Fitness room is quite small, but with up-to-date equipment.
January 31, 2014
Rated 4 out of 5 by CK2014 Great Staff!
My first time visit to Germany in general, and I was pleasantly surprised by the attentiveness and kind attention from the hotel staff. Yianis K. especially was so helpful and went out of his way to make my stay feels like home. Thank you very much for providing me w/ great service + care!
January 30, 2014
Rated 1 out of 5 by CHJ9183 Disappointing
The hotel is very so so.
I got once a nice room but twice now a really noisy and below standard room. Cleanliness is poor on my current stay (maybe because they are renovating the floor below).
Service is sometimes good but usually below average (compared with other Sheratons - ex: Berlin)
I don't feel like a platinum member.
the food in the club lounge is average at best.
In addition they forgot to book my SPG green points a couple of times.
The key card doesn't always work.
Breakfast is just average (you have great tea but why is the water not warm enough?). Need to pay more attention to details - check the Berlin Sheraton for best practices.
I only stay because my company booked the rooms for me.
January 14, 2014
Rated 4 out of 5 by Jimbosma Nice hotel central location
Nice hotel, short walk to city center. The tram stop is right outside hotel so very convenient. The room was comfortable and clean. The bed was cozy and nice. The hotels food was average. I would stay their again.
January 21, 2014
Rated 5 out of 5 by TheVWit Great - thanks!
Great location - everything is just within 5 minutes walking distance - f.e the shopping / nightlife / culinary street Rüttlistrasse. Great front desk staff - very helpful!
The bar is great - saw famous german football club player, who seemed to have stayed there for a game.
Cosy beds - valuable price.
October 28, 2013
Rated 3 out of 5 by Naveenjainntf Unexpectedly unfriendly staff
First time stayed at Essen, my regular stays have been at frankfurt shearaton airport. And westin grand.
Staff at these places esp at fra airport sheraton is exceptional.
May be they have increased my expectations but the recent stay at essen was extremely disapointing.
Being only star hotel in essen, staff seems complacant.
December 8, 2013