Rated 3 out of 5 by SteveK Gold Gets You Nothing
Been coming here for years as a Gold member.
The view of the parking garage is getting old.
I would expect they would reward their frequent visitors but they don't seem to care. I even complained and was told this was the upgraded room!
February 5, 2013
Rated 5 out of 5 by ENZO53 Sheraton Kowloon
Very nice hotel. I DID NOT HAVE CHANCE TO USE ALL THE FACILITES AVAILABLE, BUT IF THEY WERE ON PAR WITH WHAT I DID USE, I AM SURE THEY ARE EXCELLENT.
September 15, 2013
Rated 2 out of 5 by arek not so good
just an ordinary hotel, bit overgraded. the rooms especially those on the tower level very small, the bathroom a disaster -tiny and u cant even move easily inside. thats not what you could expect from the spg hotels. dissapointing.
February 12, 2013
Rated 5 out of 5 by Akha4000 The hotel has excellent location and great staff.
The staff give a very high level of attention and are alert to your needs. The breakfast menu is excellent and the facilities (pool, gym, spa) in top shape.
But the exec/platinunm lounge could stand some revamping and enlargement.
March 16, 2013
Rated 4 out of 5 by Amenekoko Business
Close to the business area and good outdoor pool to relax
October 10, 2013
Rated 5 out of 5 by agw164 Great Hotel, Great Location
Thoroughly enjoyed my stay - would definately stay here again.
October 8, 2013
Rated 2 out of 5 by pp1234 Laundry hours is not acceptable
I come very often to this hotel but each time it is the same story... the laundry closes at 7pm and opens at 8am.
Knowing that I arrive late, it is almost impossible that the laundry department irons a shirt.
Few weeks back I already complained on this and a manager explained me that the Sheraton can outsource the ironing...ok...
So when I arrived on Wed, I asked for ironing and the staff explained my that unfortunately the laundry was closed (they did not ask for outsource...)
Then I explained my previous experience and I needed my shirt to be ironed even if this is outsourced.
Finally they told me that they will try to find someone to iron it but it might 'not be very good'.
At the end, I think that even my little sister could have been done it better. I had to re-iron a 1am knowing that I had to leave the hotel at 7am.
All in all, it is several months (almost 9) that I come regularly to this hotel but I am seriously searching for an hotel with decent facilities.
Knowing the prices and the time spent, I do not consider such situation acceptable ... and each time it is the same speech.
August 16, 2013
Rated 5 out of 5 by GKurdoglu Panaromic view of Hong Kong
The hotel's locartion is great with superb view of Hong Kong. The service and staff are very nice. Highly reccomend if you plan to visit Hong Kong
September 9, 2013
Rated 1 out of 5 by sam2013729 terrrible service
I booked a room in advance. my profile notes that I can not have a smoking room. they oversold and stuck me in a smoking room and then telling me that I ve been upgraded. I was livid.
August 14, 2013
Rated 2 out of 5 by Renzo Laundry service below standard
You claim your hotel is a 5 start hotel & yet you have no suit pressing service aftre 7pm or before 10am I was advised ! Difficult when I arrived after 7pm & needed to leave before 8am - Not happy with your service !
May 17, 2013
Rated 4 out of 5 by DT71678 Comfortable and convenient
The room is clean and big enough. The shower room is great. Excellent position right next to subway station helps a lot. The bed is so good, and I slept really tight.
August 27, 2013
Rated 5 out of 5 by SPG1969 Too crowded at Executive Lounge
Service at the Executive Lounge was always great ! Food selection can be improved but space is the main problem. The lounge is too crowded ! Not only seating capacity but also standing capacity. Any chance to improve ?
March 19, 2013
Rated 5 out of 5 by Horatio Excellent location, service
The service at this hotel is superb and location at the tip of Kowloon also convenient to bespoke tailoring, high grade shopping, and a 3.5 kilometer promenade along Victoria Harbour.
August 7, 2013
Rated 4 out of 5 by Barry23 Convenient location
Easy access to most places I plan to go.
Was arranged at lower level so the ha our view was blocked by art museum and noise of construction all day long, pity.
August 28, 2013
Rated 5 out of 5 by ichiro great rooms
clean, modern and excellent support from staff
October 7, 2013
Rated 5 out of 5 by Emrgdoc Convenient, excellent & efficient services
Impressive customer services; nice and clean room; excellent harbour view. Nice fitness facilities, pool and hot tub.
Most central and convenient location, basically close to all venues and transportations.
May 18, 2013
Rated 5 out of 5 by Brother5 Home Away From Home
Wonderful & professional staff.
Higly efficient services & amenities.
Top standard food quality.
Close proximity to shops & transport.
A well maintained HK old landmark.
My favourite stop over & holiday hotel.
February 27, 2013
Rated 4 out of 5 by Spb2nyc Nice view
Very good and helpful people, great harbour views. But overpriced restaurants (45-85 USD for lunch). Bad espresso on breakfast.
If wi-fi connection is slow ask for personal router.
July 27, 2013
Rated 5 out of 5 by bkchua Starwood point
Was dispointed to hear during my this trip that all my past staying with your hotel with none of my starwood point were credited and I have no ideal what happen in your system.
August 2, 2013
Rated 4 out of 5 by Laurence88 Proffesional
Mature employees who know their trade. Executive floor facilities excellent value.
September 19, 2013
Rated 4 out of 5 by Playin10is Beautiful Hotel, Close to Shopping and Harbor
We stayed here for only one night, but here were some features we enjoyed:
- Spacious Rooms and Unique Furniture
- Breakfast Buffet is Amazing
- Lounge Access
- Friendliness and Courteousness of Staff
November 25, 2011
Rated 5 out of 5 by Ken2013000 Good location, staff very professional
Good location, staff very professional
October 3, 2013
Rated 5 out of 5 by supatight80 as usual upgraded to my specific suite
This hotel already knows my suite preference since 2009 :) suite upgrades for platinum members and so many freebies too!
Slept for 14 hours due to comfy beds. My home away from home.
June 20, 2013
Rated 3 out of 5 by Baxi The room is noisy
The room I was is noisy: when I was at the room I could hear the noise from the elevators going up and down.
This during the day it is not a big problem, but at night it is really disturbing.
April 23, 2013
Rated 5 out of 5 by Racer The Staff
As a friend and person the" Welcome" that is expressed from each of member of the staff from the time your arrive in the hotel until your departure. It's your home and family away from home.
April 18, 2013
Rated 4 out of 5 by Jane6594 WIFI / Internet
I have been travelling around Asia almost every month, most of the hotel come with WIFI or internet connect and charges are include in room charge. Wonder why Sheraton has not include it yet.
March 13, 2013
Rated 5 out of 5 by Flyingtailor What can I say
As you can tell by all my reviews I love this hotel I come to Hong Kong a lot but choose this hotel 90% of the time great service great location and good SPG recognition.
May 21, 2013
Rated 3 out of 5 by Wayno Getting a little dated for Hong Kong
I absolutely love this hotel, stayed in Sheraton Hong Kong many times now. My only concern is that the rooms are becoming a little dated and old. As always the staff are outstanding.
May 3, 2013
Rated 5 out of 5 by robs always reliable comfort and convenience
been staying here since the 1980's, the quality never fades.
September 21, 2013
Rated 1 out of 5 by sos505 Though Suites where available, I was not upgraded.
I had booked a Deluxe Room online and was expectinging a free room upgrade if one was free. On checking in, was offered a better room, but would have had to pay.
March 3, 2013