Rated 4 out of 5 by woruru36 It was nice to stay
I stayed this hotel for 3nights.
The location was great.
I wonder why concierge does not provide mobile phoe recharge service.
it was very late night, my mobile phone's charge was broken, so i asked but they said that they could not provide that service.
A part of this thing, it was great stay.
January 2, 2014
Rated 2 out of 5 by Fredrik Decent experience
Decent rooms, decent facilities, besides the fantastic skylounge with great view. Mostly nice staff, but an unpleasant experience with the concierge pulled down the overall experience. Also had everything from fantastic to horrible experience of the restaurant staff. Will think twice before returning...
June 10, 2013
Rated 5 out of 5 by Tiffy78 Luxury in Kowloon
Staying at the Sheraton Tower, Kowloon is always an uplifting experience. Not only is the hotel excellent with excellent staff and comfortable surroundings, the location could not be better.
April 11, 2014
Rated 5 out of 5 by Marrissa Freshest fruit at breakfast buffet
Sheraton pampered us with the freshest and best selections of fruits that included figs, raspberry, blueberries and strawberries for breakfast. What a way to start your day - filled with antioxidant rich food and a scenic view of the HK harbor from the highest floor of the building. Simply Priceless!
August 2, 2013
Rated 4 out of 5 by Lilypink It's like home.
Another visit to Hong Kong, another stay
at the Sheraton..I find no reason to look
anywhere else. I understand some renovation is under way and 'Yes' some
of the Club Rooms are looking a little tired
but the staff more than make up for it-everything runs smoothly and they are
always there to help.
November 11, 2013
Rated 4 out of 5 by ED08 Great location and facilities. Shame about the beds.
Wonderful, central location.
The beds were very hard (and I prefer a firm mattress). I would suggest they are in need of replacement. Additionally the pillows were very lumpy. Whilst I had a wonderful stay, I am disappointed to say that my quality and amount of sleep was very poor due to the above.
July 16, 2013
Rated 2 out of 5 by dlou Not a good first impression
We had a late check in and received a very small room. The carpeting was very old and dirty. The room was not ready when we arrived upstairs at 8PM and the maid was still cleaning the room. It was one of the smallest rooms I have been in during the last year of my travel. I will not stay here again.
April 17, 2013
Rated 4 out of 5 by AHNIKE Good location, though facilities are a bit old
This is my first time to stay at Sheraton HK. The room was clean but a bit small, and the service was good, but the lounge and other facilities were a bit old.
However, it is located at a great and convenient location with great view to the harbor, so in general I still enjoyed my stay this time.
July 7, 2013
Rated 5 out of 5 by vincentg88 Great Spg recognition!
Very happy to have met with staff who are very friendly and helpful.
Great recognition of SPG member, i walked in at 8pm without booking and was very thankful for being offering of a room and a free upgrade to one of the spacious suite, despite the hotel is near full occupancy.
July 29, 2013
Rated 3 out of 5 by Oliver63 This hotel needs to setp it a noch
Is it being too demanded or over sold? this hotel needs to re-focus on quality of service and caring for loyal SPG clients (Gold+). The staff is always too busy and the hotel is way over-crowded that we feel the on-going performance below our expectation from such prime SPG brand in Hong Kong.
May 28, 2013
Rated 3 out of 5 by Rengephil Very nice views, major issue with WIFI
The hotel has a very nice view of the harbour, decent service and good food. Some staff do go all the way to help and assist you.
Unfortunately I ran in major problems with WIFI, I notified three times the Towers staff of this, called four times the service desk. One IT staff came to room and tried and find a solution, He suggested to call the service desk regularly to update the parameters.
Continuously I had problems and lost a lot of time and money as I had to buy another access provider.
Since I stayed at a hotel a week earlier with no wifi issues, all seemed very strange. After all I had to move to another hotel with much much better wifi.
The command of english and pronunciation is quite poor on the english service desk.
Overall a pity since the hotel is very pleasant. Since WIFI is offered for free at Towers level, I do sincerely feel ripped of for the money paid for the upgrade. It is one of my most disappointing stays in a sheraton for years.
Such a shame for this great hotel.
April 20, 2012
Rated 5 out of 5 by Webboy Awesome
Wow, from the moment we arrived to check out we were spoilt by the friendly staff. The club lounge drinks and food were fantastic.
We will be back :)
April 18, 2014
Rated 5 out of 5 by Denver42 Overall Rating
This was a great hotel. Its close to shopping and within walking distance to Victoria harbor with its nightly light show. The hotel has great restaurants, especially the Chinese restaurant. The staff was very friendly and helpful.
March 19, 2014
Rated 4 out of 5 by Carina Overall Great Hotel
Great location, clean and comfortable room. However the rooms are rather small. Another down side is no free wi-fi internet in the room. You have to pay for the service. Apart from that, it's a great hotel with good location, friendly and helpful staffs and clean and comfortable room
December 31, 2013
Rated 3 out of 5 by Shrew Clean and Functional
This Sheraton no longer has the cache expected of this hotel chain. It is clean and functional but not a 'special' experience. My expectations were met but not exceeded. However TST location is good for access to MTR, Star Ferry and shopping.
March 11, 2014
Rated 3 out of 5 by macro1 very tired hotel
I was quite dissapointed at how tired the hotel is. I was staying on the exceutive level and I felt the hotel hadnt been renovated in many, many years. also the hotel has an old feel based on low ceilings, very small rooms and colors. The hotel was clean but very far from pristine condition
April 22, 2013
Rated 4 out of 5 by Panida2014 Luxury and convenience hotel with the reasonable price
I stayed at Sheraton 3 nights for meeting. The room was clean and comfortable. I love the pillow. You can choose from soft to hard pillow.
By the way, the hotel location is in the downtown. It's a great place for shopping. I love it too.
March 9, 2014
Rated 4 out of 5 by Rothermel Good location, outstanding breakfast
Stayed there for the first time, for one night, for a short business trip. Location is good, when you have business to do in Kowloon, breakfast was really outstanding, one of the best I had in any hotel for a long time, rooms are spacious and functional, staff is professional and polite.
May 26, 2013
Rated 4 out of 5 by Denis5649 Buffet Breakfast
Arrived 20 minutes before buffet breakfast was to end. Staff tried hard but were more focused on the switchover to after breakfast. You definitely got the feeling of being rused and getting the attention of staff for coffee tea top ups was difficult.
Still my favourite hotel in Hong Kon
February 27, 2013
Rated 5 out of 5 by Remyshanghai A good-located hotel in HK.
This is the first SPG hotel I stayed in HK and I like its location very much. It's exactly located in one of the best part of HK and there are 2 perfect things of the hotel:
1, A wonderful wine bar face to the harbour on top floor;
2, A perfect swimming pool and fitness area on rooftop.
September 7, 2013
Rated 2 out of 5 by MichouUS Unexplained charges
I was charged UK$1,000.00 on my SPG AE card, which number was submitted at check-in.
I sent a message the very day of checking asking for reasons and 3 days later no reply/explanation came my way.
Not very professional.
In fact I am very surprised by such coming from an SPG organization
June 4, 2013
Rated 5 out of 5 by Sandgroper43 Exemplary service
Exemplary service at all levels by every staff member.The cocktail facility was most enjoyable after days of walking & sightseeing. Thank you particularly to Johnny there, who went the 'extra mile' in service. The room was very comfortable, & toiletry packs appreciated. Thankyou to all.
April 14, 2013
Rated 4 out of 5 by Patrick Uninvited Staff Member Entering My Room
I was very disappointed and upset when I needed some rest/privacy in my room and put the DND light on to indicate this, unfortunately the room staff did not respect my wishes and entered my room uninvited . I am still waiting to hear from this hotel regarding this unpleasent experience.
April 30, 2013
Rated 4 out of 5 by Uleew Comfort hotel
Nice location, suitable for shopping, food and business meeting and safe area
April 28, 2014
Rated 2 out of 5 by CC123 Great location but lacking in quality of stay
1) Awesome location at TST
2) Staff (Concierge) is extremely helpful in recommending places to eat, etc.
3) Room has a funky smell (old?)
4) Facilities are old
5) At check in, staff did not check to see if there was an available room for platinum upgrade - I had to ask for it
February 25, 2013
Rated 5 out of 5 by Bavarian1 Hotel has convenient location
friendly staff and service,
excellent japanese restaurant,
slow wlan internet,
April 27, 2014
Rated 5 out of 5 by Babsan Great location
Very easy and convenient to reach from the Airport. I arrived late but got a good sleep. No noise. Perfect breakfast with many healty choices. I was very pleased with the service. I got a late check out. I will soon be back at Sheraton again.
February 22, 2014
Rated 5 out of 5 by K1984 Outstanding choice in Hong Kong!!
This is an excellent hotel in the Tsim Sha Tsui section of Hong Kong; it is accessible to the MTR and major tourist attractions. The staff is excellent and caters to every need. The buffet breakfast is a great start to every day. I will always stay here when I am in Hong Kong!
July 14, 2013
Rated 4 out of 5 by EStraveller Great location
The main benefit of this hotel is the suberb location by Nathan road and the waterfront. Also the the bar on the 18th floor was great with great vista over the bay to HK Island. Rooms were tidy but a bit small and nothing extraordinary, same with the breakfast.
January 8, 2014
Rated 5 out of 5 by Mick Great service
The team at the Sheraton Hong Kong exceeded my expectations again. Nothing was too much trouble. Very attentive and helpful staff. The room is extremely comfortable and well appointed compared to other hotels in the area and the view across Victoria Harbour is spectacular.
April 9, 2013