Rated 5 out of 5 by NealZ Awesome Birthday Celebration - Great Hotel
This was my fourth stay at the Sheraton Hong Kong.
I planned a very last minute trip to Hong Kong to celebrate my birthday (literally booking flights and the hotel a few hours before leaving LA). After booking through SPG, I e-mailed the hotel manager I had met on a previous visit to let him know that I was coming in for my birthday. He responded quickly and courteously, and promised me an excellent return experience. And true to his word, I did have an excellent experience.
Arrival was seamless. While there was a fairly long queue for the front desk for SPG Platinum guests, the hotel had shifted several of the open window to servicing elite guests, and so the queue moved quickly. I reached a guest service agent in about 3 minutes.
While it was quite early for regular check-in (I arrived at the hotel just before noon), I had alerted the hotel as to my arrival time, and it was noted in my reservation. My room was already in a VIP queue for cleaning when I started the check-in process, and by the time I finished the check-in process and exchanging some currency (the hotel offers a much better rate than the airport currency exchange facilities), the front desk agent made a final call to housekeeping and learned that my room was actually ready for me.
The hotel was extraordinarily generous with its upgrade and the manager had placed me in one of the hotel's magnificent Harbour View Suites. Situated on the corner of the hotel, I had panoramic views of the HK Harbour, the magnificent lights at night, the hustle and bustle of Nathan Road and other arteries during the day. The suite itself was quite large - particularly by HK standards - and had a well apportioned bedroom, bathroom, living room, office, and entry foyer.
Service by the front desk staff, restaurant staff, bell staff, and the Concierge was exactly what you would expect from a world class hotel: Excellent.
As a return guest, I greatly appreciate that the hotel has top quality staff who are willing to take ownership, be a "point person" for future stays, and just generally make sure that my experiences will meet my very demanding standards.
This hotel exceeds my exacting standards, and I most highly recommend this hotel.
June 25, 2014
Rated 1 out of 5 by ChinaPlatinumSPG Terrible Platinum Benefits
I have been a Platinum SPG member for many years and stayed at this hotel many nights on many occasions. The benefits accorded are atrocious -- they sit you in the buffet breakfast area but only let you have continental breakfast. The waitress points out what you can and cannot have. They push you to upgrade for hot food. At a minimum, Platinum members should be given free breakfast or lounge access w whatever breakfast is offered there. I have been upgraded only 1 time to a suite. In the lounge, they push fountain drinks. Pool area is nice. But this is clearly a joint that tries to keep costs and service as low as possible.
October 25, 2011
Rated 4 out of 5 by ashjai Very Good Stay with great Harbour view
Brilliantly located hotel right on the edge of the Tsim Tsa Tsui promenade, fabulous uninterrupted views of the victoria harbour, you just cross the road to get there. Great rooms, though its due for renovation now as is already in progress in the towers building. The hotel should inform guests about this though at the time of booking. Room well equipped, free wifi should have been for the hotel guests, all hotels provide this now. Pool due for upgrade as well, they'll probably do this soon. You are 5 minutes walking to the Harbour city shopping heaven. Great stay
June 25, 2014
Rated 4 out of 5 by christie10 Hotel Features
Renovated rooms are nice, but there aren't any electrical outlets for US electronics like the old rooms provided.
Beds are not as soft, maybe because they are new??
June 30, 2014
Rated 5 out of 5 by GKurdoglu Great Location, great service
The hotel is located in a wonderfully beautiful and central part of Kowloon, the staff is very kind and reponsive, rooms have spendid view. I stay with great pleasure each time I am in Hong Kong.
June 3, 2014
Rated 5 out of 5 by Pagal Excellent location and service
The hotel's location is excellent, walking distance to shopping areas, ferry, avenue of stars, MTR etc.
The service was excellent with very good response to any complains.
Would definitely stay here if I do go to Hong Kong again.
June 15, 2014
Rated 4 out of 5 by Pommie This is a. Wry comfortable and well situated hotel. The staff are outstanding
The room was small and we did not like the window between the bedroom and bathroom.otherwise we were as always delighted with our stay which we much enjoyed the pool was too small to cope with both children and adults. There should be a children only pool and an adult only pool
June 29, 2014
Rated 4 out of 5 by avfool friendly and helpful staffs
It was one of those special SPG hotel that you do not find in North America. The staffs are all super friendly. We have several reservations for several rooms and Carrie called a few days ahead just to make sure they are not duplicated booking. We asked for connecting rooms and without hesistation. She confirmed our request and sure enough when we check in they are connected, Front office staffs were really nice and were able to met all our requests
May 27, 2014
Rated 2 out of 5 by LloydSG improvements needed
Quite a few areas need improvements, from service render, attitude, how room has been cleaned etc.
June 29, 2014
Rated 2 out of 5 by UnhappyPlatinumCustomer No Recognition for Platinum Status
Arrived one evening and was put in a a suite with 'two big beds'... which it turns out was a small suite with double beds. The only other room available was a small, 'deluxe' room. Too many times to this hotel without platinum status recognition and promises that 'next time' there would be a suite upgrade. And, next time, there is another excuse as to why the upgrade was not available. Nice hotel, but no longer cares about platinum members.
June 26, 2014
Rated 5 out of 5 by Italy14 This hotel is beautiful
Would recommend this hotel to everyone, staff so efficient , rooms excellent
June 14, 2014
Rated 5 out of 5 by Londonboots Above and Beyond!
Dear Mr. Woo,
Just wanted to compliment you and your staff in every department. From the Front desk, room service, your Breakfast Buffet, Housekeeping. Thanks for adding a crib for my Grandson. Thanks for providing us with a Harbor View room. Housekeeping for their awesome turndown service. It had been 30 years since my last visit here and next time I will only stay at your property. You have the best Hospitality crew in Hong Kong!
June 25, 2014
Rated 4 out of 5 by BarryObummer Consistent
I stay here when I am in Hong Kong because it is consistent, not because it is special.
June 27, 2014
Rated 5 out of 5 by gojko88 The classiest you can get in Hong Kong
We stayed in a Towers Deluxe Harbour View Room. Although fairly expensive by common standards, it's actually a vast upgrade over a standard Sheraton room, so overall, it was very good value for money. Service was impeccable, with private lift and check-in facilities, and the same goes for the incredibly polite and welcoming staff across the board - they really make you feel appreciated. The hotel is very conveniently situated in the heart of Tsim Sha Tsui, so it was a breeze to reach it by Airport Express.
The room is what it's all about, and it was absolutely worth every cent, being very spacious for Hong Kong standards. The interior may not be very fashionable, but everything is tastefully decorated and, most of all, practical. The window is a single-piece one and stretches almost floor-to-ceiling, giving the most amazing view of the Hong Kong skyline money can buy - I literally can't stress this enough. Other than that, the bathroom was very classy and the numerous facilities and supplies were maintained and replenished to the last detail.
Sheraton is very proud of their "Sweet Sleeper" beds, and I can see why. It felt as if sleeping on a cloud rather than a bed. Air-conditioning was adequate and swift in reacting to changes in temperature and humidity (which shouldn't be underestimated in Hong Kong). The full-service private breakfast for Towers guests on the top floor is another amenity that ought to be emphasised more often. The views are incredible and the same goes for the range of food available, some of which I didn't even know existed.
All in all, for the well-off traveller, this hotel should be the clear winner in Hong Kong. It has everything you could possibly wish for, at a price point that doesn't seem that outrageous when compared with competing properties. Make sure you treat yourself with a Towers room, as the added price is well worth the upgrade.
March 3, 2013
Rated 4 out of 5 by jechho Good hotel, safe choice, but go for the towers!
Stayed in the towers and had a good time overall.
The suite we stayed in had "courtyard/city view", but we could in fact not see anything else but the opposite hotel building. (This seem to be the standard platinum upgrade - we were not offered anything else.)
Large suite, but a bit worn. Nothing fancy.
Breakfast spread/buffet was excellent, the view from the tables unbeatable.
The tower lounge could be better. The food/beverage selection in the tower lounge was limited and not of the highest quality. Plus it was kind of cramped there, with few chairs.
Would probably stay again if the price is right, but I honestly prefer Central over TST areawise.
November 13, 2011
Rated 1 out of 5 by jj66 worst sheraton in the world
this is my 20 + visit to this hotel and its getting
worst every time....
for our anniversary trip i booked a tower room
and asked the hotel directly and also my spg
ambassador for a room with harbour view to celebrate with a private dinner in our room
the hotel was not able to provide one.
But we got an upgrade to a suite room with
a tiny window in the bedroom and partial view
from the writing desk.There is a terrible smell in the room like wet old towels or something like that the carpet and furniture is old and very dirty so you need to wear shoes in the room.The automatic cabinet light doesnt turn off so you have nice lightning all night etc.etc
to make it short good location bad rooms and service.Im staying 300 nights a year in hotels
and 200 nights in starwood properties so i think i know the business........
January 18, 2013
Rated 2 out of 5 by DeeGee time for action
This hotel has made a decision not to offer Platinum Guests access to Executive Lounge and breakfast upstairs.
The room upgrade is also only offered on request and never ocean view.
They have a 12 seat internal room for Platinum members.
You can read from the majority of comments that this is not acceptable to Platinum members.
If you want us to come back to the hotel make a change.
What do you say Mr Woo ???????????
January 24, 2013
Rated 3 out of 5 by Didntmeetexpectations Disappointing Stay
We were a bit disappointed as we had booked this hotel using the cash + points option and had accepted the hotels emailed offer to upgrade to a harbor view for extra points and dollars per night. When we arrived, they didn't give us the upgraded room and when we called down, they didn't apologize or try to make up for the issue at all---they only made excuses and said that it wasn't the hotels fault-it was SPG main booking, even though we were pretty sure the emailed offer came straight from the hotel. We were stuck with an inward facing extremely standard room at the very end of the hall next to the stairway for the entire stay, even though we were put on a "wait list" As SPG gold members for many years, we've never had an issue like this that wasn't immediately resolved. There are hotels with much better customer service in HK.
June 21, 2014
Rated 1 out of 5 by CHO3492 It was a bad choice.
1. this hotel is old and the room is too small (I know it's in HK though)
2. when I check in, the staff at reception desk kept me waiting more than 30 mins.
They didn't looks good with their work. But the worst is, they didn't apologize at all.
June 23, 2014
Rated 3 out of 5 by Aash Average hotel -- nothing special
I thought the facility was a good, basic hotel. Nothing special, nothing bad-- just average. My only disappointment was the gym-- it was pretty dirty and is in need of a major cleaning.
May 4, 2014
Rated 5 out of 5 by mattxxx Great hotel.
I chose the room type which has a very large bed and has a great view of the harbour. The bed is comfortable though I think the pillows can be better.
It is very close to Tsim Sha Tsui MTR station so the traffic is quite convenient. The shopping center Harbour City is near as well.
June 5, 2014
Rated 5 out of 5 by Flyingtailor Location And View
Great location and good staff even better then last time. Harbor view amazing.
March 22, 2012
Rated 4 out of 5 by LaurieOdowd Love the breakfast
Hi, I'm disappointed that no one contacted me after I left something behind in the room. Normally should contact person at minimum day after they leave. It's been 4 days and nothing. I'm traveling so haven't had a chance to call although I will
June 4, 2014
Rated 4 out of 5 by Jim111 Very nice hotel, great location
The hotel was very nice. Rooms were on the smaller side but nicely appointed.
June 22, 2014
Rated 2 out of 5 by AQAS The only good thing is the location
I recently stayed at the hotel for two nights, and the experience is terrible. Even with my confirmed reservation, and platinum(lifetime gold) status, the hotel still insisted that I prepay for my dinner! There're absolutely no upgrade of any kind when I checked in. After providing my spg number four times (prepaying dinner, two times while having dinner, one time at check out), I still have not received the points! At check out, this guy Tom staffing the gold and platinum line, kept me waiting for 10 mins while doing nothing. After I went up to explain I'm in a hurry, he looked at me and said, I'm busy. I thought I was waiting to clear custom in North Korea!
January 8, 2014
Rated 1 out of 5 by frequentspg Unsatisfactory service for Platinum members
As a long time SPG Platinum member, I had very unpleasant experience with hotel guest service. I have stayed at Sheraton HK many time previously and all the restrooms had separate standing showers. This time Sheraton gave me a room that is very expensive and it is without a standing shower. I then asked to change to a room with one but instead experienced poor customer service from the staff. As a Platinum member I expected to much better service and response from SPG hotel and is extremely disappointed.
April 11, 2014
Rated 2 out of 5 by Auha Very disappointed Platinum recognition
Very very disappointed as a platinum very little recognition, deluxe room considered as platinum upgrade.
I will think twice to go back for my next visit to HK.
January 26, 2013
Rated 5 out of 5 by BN2014 Great location with wonderful harbour view if you so choose. Breakfast buffet is excellent with many choices
Centrally located with harbour views. Breakfast buffet offers wide selection with smoke salmon, specialty health focused choices, Chinese dim sum, congee, wonton noodles prepared on the spot, Japanese favorites and American style eggs and sauges and bacon, omlettes made on spot.
Cultural centre directly across from hotel; shopping in Harbour city or subway accesses are within 5-3 min. walk respectively.
May 30, 2014
Rated 5 out of 5 by HappyStarwoodFan Excellent service, spg recognition, and location.
Service was impeccable from my late midnight check-in with Stephen Mak to the excellent service from the breakfast at Le Cafe with hostess Eva Ng. Stayed for 7 nights and everyone made it so comfortable especially given that I had my 1 yr old daughter with me. Can't beat location as it's within walking distance to lots of places and getting a taxi was a breeze. Highly recommended and would definitely come back. Bravo Sheraton HK.
May 29, 2014
Rated 5 out of 5 by Flyingtailor First Tower experiece
I have stayed at this hotel at least 10 times if not more but never in the tower rooms. Well was treated great came early was put up in another room and then they put me in a water view when my room was ready. Great Service thanks again I love this hotel.
February 6, 2014