Rated 5 out of 5 Exceptional Hotel and Service
I am a regular guest at the Sheraton Towers and as always I have received exceptional service from this hotel with friendly and efficient staff. Thank you to all the staff who make my frequent visits a pleasure, and I would recommend this hotel to anyone without question.
January 29, 2013
Rated 5 out of 5 by cooljw Helpful staff
I stay at this hotel on many occasions. This was the first time I needed some special assistance - I was given a large, fragile item to bring home and needed to find a box. The bell staff was able to find me a spare box and event lent me some packing tape. Great service!
July 3, 2013
Rated 5 out of 5 by Smith1411 Exceptional stay
This hotel provided a quiet and relaxed environment. It is well located for shopping and transport. The hotel exceeded our expectations in particular the staff working on the Tower floor. Thank you for making our stay so memorable, we look forward to our next stay.
December 1, 2011
Rated 4 out of 5 by WILLIAMB Towers totally worth it!
First time in HK and decided to upgrade from a Deluxe Harbor View to the Towers level. Totally worth it for the breakfast and evening cocktails in the lounge. Great views of the harbor! Staff was great up there as well helping us map out our itinerary while there.
May 28, 2013
Rated 5 out of 5 by supatight80 As usual..Excellent Platinum Recognition
Upgraded to executive suite within 24 hours of making my reservation over a week ago, NOT using SNA's but just as a regular platinum upgrade benefit.
Have to come back to HKG unexpectedly next weekend and had to make a reservation while in the lobby while checking in today. Within minutes of making my reservation for next weekend, my booking has been pre-upgraded from main house deluxe to Executive Suite.
This is the only property across the Starwood network where I have been always upgraded to their suites ever since I became Plat over half a decade ago and have been staying here since then on a regular basis. In fact I have a specific suite that I prefer to stay.
Very pleased with how they treat their most loyal guests. No guessing game of whether I will be upgraded or not upon check-in as they always pro-actively pre-upgrade me to their suites at least 1 week prior to arrival. Fantastic!
May 18, 2014
Rated 5 out of 5 by Bellatheda Great view & connection with famous place
Really has good habour view at the room and swimming pool. also Jaccuzi is very good to relax after tour.
February 12, 2014
Rated 5 out of 5 by nut05 Great Location
This hotel is in a great spot close to public transport and the view of the harbour is fantastic. The gym has heaps of equipment and the pool is warm even in winter. Hong Kong is a great city for history, culture, shopping and food. enjoy.
January 26, 2013
Rated 2 out of 5 by Chipguy Old and tired
The entire hotel is old. I believe the structure itself is more than 35 years old. As soon as you enter the hotel, the first thing I noticed is a "mew dew" smell that is present throughout the hotel. Would not stay again for the price.
August 28, 2013
Rated 5 out of 5 by GA64 Classical elegance keeps Sheraton Hong Kong my favourite!
When I return to Hong Kong the only place for me to stay is the Sheraton. Traditional elegance and excellent staff make my stay always great.
January 29, 2014
Rated 1 out of 5 by bcgb platinum membership devalued by Sheraton Hong Kong
I hope that the staff of this hotel will pay more attention to other guests than they did to me as a platinum member. May be it's better no to be a platinum member when you stay in the Sheraton Hong Kong.
November 26, 2013
Rated 4 out of 5 by Rich2809 Great Location
I loved this hotel. Very well located with good staff and fantastic restaurants.
My room was small but comfortable with spectacular harbor views.
Lounge was small but the snack were very nice, with a good choice on offer.
November 25, 2011
Rated 5 out of 5 by Mascha59 Wonderful team members
When in Hong Kong I always stay in the Sheraton Towers. Starting from check in, to breakfast and evening drinks in the lounge, the staff members are fabulous! I enjoy meeting them each time I come back.
February 6, 2013
Rated 5 out of 5 by Larry56 Great Location!
Very well located in Kowloon. Friendly and helpful staff, arranged airport shuttle. Fabulous lounge with amazing views. Excellent fitness center and pool area with beautiful spas. Very good breakfast.
June 3, 2013
Rated 4 out of 5 by Ben2012 Great location and food
Located in the heart of TST, this hotel is convenient for business or leisure. Good view from the club lounge. Celestial court (Chinese restaurant) has excellent food, and very nice XO chili sauce.
April 28, 2012
Rated 5 out of 5 by supatight80 as usual upgraded to my specific suite
This hotel already knows my suite preference since 2009 :) suite upgrades for platinum members and so many freebies too!
Slept for 14 hours due to comfy beds. My home away from home.
June 20, 2013
Rated 4 out of 5 by MKSmm 3 nights holiday at Sheraton in HK
1.Lobby is not convenient for guest to carry luggage,Trying to prepare slope path at front door,
2.Thanks for remembering birth date,having a birthday cake is surprise for us.
January 30, 2013
Rated 1 out of 5 by laozi unacceptable
room not clean, bathroom not clean, bedsheets not clean. staff unfriendly, especially in cafe.
January 9, 2014
Rated 5 out of 5 by Bryan1973 The Best as Always
The towers staff bends over backward for you as always! I really enjoyed my stay here. It is my home away from home. The fitness center staff is also wonderful.
June 8, 2012
Rated 5 out of 5 by EFLTeacher Meets expectations, but still expensive
The hotel is everything you would expect from a Sheraton hotel, but compared to other hotels in HK, the cost for a room is still quite expensive.
February 2, 2013
Rated 2 out of 5 by ispym Greatly disappointed
Outdated small rooms in a very crowded hotel. Location is great but nothing else justifies returning to this hotel. I will not stay here again.
June 23, 2013
Rated 5 out of 5 by jackie27 The Hotel was top notch
The Hotel is great, very friendly staff, and beautiful rooms. The location is great and we walked everywhere.
February 5, 2013
Rated 2 out of 5 by RBinATL Lackluster Rooms and Lounge
When checking was not thanked for loyalty or given a choice of amenities. I received the room I booked and they did not upgrade me to the best possible room even though I am a platinum. Ended up initially on the 6th floor (out of 18). Complained to the front desk and they were hesitant to change my room. Finally after the front desk clerk talked to a manager they moved me 4 floors up to an SPG floor. The rooms are small and haven't been remodeled in probably 10 plus years. The Platinum SPG lounge is a disaster, small and no amenities. The staff is unhelpful and un-accommodating, I would not recommend this hotel in its current state.
March 8, 2014
Rated 5 out of 5 by Janetraveller Excellent Value
As a business traveller I found the Sheraton staff uniquely qualified to meet my individual needs.
September 11, 2013
Rated 3 out of 5 by ducbkbill Meeh
No real recognition for platinum guests. (e.g. room upgrade).
Gym is quite small and closes at 10pm.
February 8, 2013
Rated 4 out of 5 by Wilson86 Strategic Place
Hotel in convenience place, walking distance to arena of star, shopping center and restaurant
February 5, 2013
Rated 4 out of 5 by Jim111 Very nice hotel, great location
The hotel was very nice. Rooms were on the smaller side but nicely appointed.
June 22, 2014
Rated 4 out of 5 by dpurkapile The staff is always pleasant and accomodating
The hotel is very conveniently located and the staff is always very nice
April 24, 2013
Rated 5 out of 5 by DIMITRIOS5061 HONG KONG'S FINEST
Can not speak highly enough for this hotel especially it's staff and hotel ethos.I stayed 9 nights in december 2011 as a platinum member,booked a deluxe room and was upgraded to a one bedroom,very much appreciated.I have just booked 3+3 nights before and after a week in Macau,I'am a very frequent traveler averaging 3+ months a year for the past 12 years it takes a lot to impress me,did not consider another hotel,experience has taught me when your happy, stay happy.This hotel has left me very impressed,i hope after my january 2012 stay i feel the same,I have confidence i will.
December 23, 2011
Rated 5 out of 5 by Don50xiamen this hotel was convienent
Very comfortoble and staff very helpful perfe. Night in this hotel.
August 8, 2013
Rated 5 out of 5 by snakebite only one word
PERFECT in every way. everything you would want in a luxury hotel.
February 12, 2013